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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

How do I synchronize my Suunto Ambit - new activitites don't seem to be downloading.

Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 5 days ago
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by
andrewryan
South Africa
on Suunto Ambit Black
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answer 1
Please go to your Suunto folder and delete a file named settings.xml. After that, please re-synchronise your watch.

If this doesn't solve the issue, please contact us directly at support@suunto.com
answered 21 hours ago
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by
Sophie_from_Suunto
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Question

Downloading moves from Ambit2S

I am heading out on a 2+ week backcountry trip and would like to operate a trekking sport mode for roughly 8hrs per day at 60sec GPS intervals. I am concerned that I will run out of memory before I get back to a laptop.

I plan on bringing a smartphone and could bring an iPad if absolutely necessary. Is there anyway to to download my moves from the watch onto an iPhone or iPad? Or is a laptop required. Thanks.
Gender: Male
Primary Sport: Trekking
Experience Level: Expert
 
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asked 2 days ago
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Anonymous
Canada
on Suunto Ambit Black
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answer 1
In order to be able to record all your trekking data, we advise you to have the GPS accuracy set to OK with a 10 second recording interval. This way the log capacity is approximately 199hours.
However, when using a HR belt, the log capacity is only approximately 75hours.

At the moment, it is not possible to upload your data to an iOS device. But thank you for your suggested feature, we have now forwarded it to our R&D department.
answered 1 day ago
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Sophie_from_Suunto
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Question

Maximum heart rate

My maximum heart rate on movescount.com's Gear -> Personal Settings -> Max Heart Rate changes more than a few times without my manual change. Do you know why?
Gender: Male
asked 1 year, 3 months ago
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Anonymous
on Suunto Ambit Black
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answer 1
I find this feature very annoying and misguided too as it might lead to overtraining. Recently I was getting very low PTE and recovery time results from my runs. Finally I looked at my body metrics at movecount.com and sure enough - my maximum heart rate has been auto-adjusted to 198 and all HR zones have shifted up! WRONG! This should be fixed as soon as possible! HR measurements that come from HR monitor are often unreliable especially when the weather is cold and dry and the HR strap isn't wet enough.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 3 days ago
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by
silentvoyager
USA
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answer 2
This is a ridiculous feature.
As a runner, I almost always have peak heart rates in the first mile that are well in excess of my true, scientifically ascertained, maximum heart rate.
If I forget to reset it EVERY TIME I download my Ambit, I appear to get incorrect subsequent results, such as Calories and Peak Training Effect.
It really is time that Suunto got to grips with this MISGUIDED issue.
Gender: Male
answered 10 months ago
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Anonymous
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answer 3
If you exceed your inputted maximum heart rate during an exercise, your maximum heart rate value will automatically be adjusted.
Gender: Male
Primary Sport: Triathlon
Experience Level: Expert
answered 1 year, 2 months ago
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Anonymous
British Columbia, Canada
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answer 4
The Suunto Ambit updates your maximum heart rate automatically, if during an exercise you get an HR reading higher than your current max. HR. This update passes to Movescount also automatically. In the future this feature is possibly going to be changed in a way that the watch would ask you for confirmation in order to update the maximum HR.
answered 1 year, 3 months ago
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by
sanna_from_Suunto
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Question

is Ambit Silver compatible with footpod mini?

Gender: Female
 
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asked 5 days ago
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by
jnaguilar
on Suunto Ambit Black
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answer 1
Yes, it's compatible with the family if pods, plus other ANT+ devices.
Gender: Male
Primary Sport: Orienteering
Experience Level: Advanced
answered 3 days ago
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by
MtnLivin
VA
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Question

Screen goes blank despite proper battery level. Even sync does not sort out the issue !

Could you please let me know what the problem is and find a durable solution as it looks like only answers are to resync or reset the watch. I cannot always have my computer with me.
Gender: Male
Primary Sport: Sailing
Experience Level: Expert
asked 1 week, 4 days ago
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by
GuilhemF
London, UK
on Suunto Ambit Black
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answer 1
Please keep your watch charging for more than 5 hours. Also, you can try resetting it by keeping all 5 buttons pressed at the same time, for several seconds.

If issue persists, please send the watch to our service center:

http://www.suunto.com/Support/Repair-services/Online-Service-Request/
answered 1 week, 2 days ago
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Elisa_from_Suunto
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Question

Is it possible to calibrate FusedSpeed for treadmill use?

Can the estimated distance be altered either during or after a run using the treadmill exercise profile to better calibrate the FusedSpeed estimate for future use?
Gender: Male
 
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asked 2 weeks, 4 days ago
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by
MDBreite
on Suunto Ambit Black
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answer 1
FusedSpeed is measured from the movement of the arms, so when running on a treadmill with your arms 'fixed' to a certain point, it will not work.

You can learn more about FusedSpeed here : https://www.youtube.com/watch?v=qCpOK0L8o5E
answered 1 week, 6 days ago
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by
Tess_from_Suunto
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Question

How do I adjust watch time for Daylight saving change?

Gender: Male
asked 1 month, 2 weeks ago
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by
deanr48
on Suunto Ambit Black
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answer 1
Please be advised that if you connect your watch to Movescount, according to your location the watch should synchronize automatically.

To access the time settings:

1. Keep [Next] pressed to enter the options menu.
2. Press [Next] to enter GENERAL.
3. Scroll to Time/date using [Start Stop] and enter with [Next].

The current time is shown in the middle row of the TIME mode display.

To set the time:
1. In the options menu, go to GENERAL, then to Time/date and Time.
2. Change the hour and minute values with [Start Stop] and [Light Lock]. Accept with [Next].
3. Go back to the settings with [Back Lap], or keep [Next] pressed to exit the options menu.
answered 2 weeks, 1 day ago
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by
Simon_from_Suunto
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Question

How do I change to English units from metric units?

Gender: Male
asked 3 months, 4 weeks ago
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by
lizrdlipz
on Suunto Ambit Black
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2 answers
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answer 1
Use the menu Settings in the Top rigth corner, choose Movescount settings. Here you can med the change in the field "General units"
Gender: Female
Primary Sport: Running
Experience Level: Advanced
answered 2 weeks, 1 day ago
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by
Anonymous
Denmark
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answer 2
Long press the middle button to enter the options menu and select General - Formats - Unit system. This can also be done on Movescount.com.
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

my Suunto's battery does not want to charge beyond 21% in spite of the fact that the watch shows that the battery is charging. what could be the probl

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 2 days ago
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by
Anonymous
South Africa
on Suunto Ambit Black
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answer 1
Please let the watch discharge completely and then keep it charging for more than 5 hours. If this does not sort the issue please send the watch to our service center, using one of our local retailers (locator.suunto.com).
answered 2 weeks, 1 day ago
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Elisa_from_Suunto
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Question

Azimuth

Hi, I would like to use azimuth on Ambit 1. Is it possible ( as on Suunto Core ) ? Thanks, Michal
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 weeks, 3 days ago
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Michal_40
Czech republic
on Suunto Ambit Black
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answer 1
Unfortunately it is not possible to choose Azimuth on Ambit1. Thank you from your feedback I send it to product development department.
answered 2 weeks, 2 days ago
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by
Diana_from_Suunto
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Question

Can I use my Ambit with the HR strap plus the Bike pod and cadence POD simultaneously? All 3 at the same time?

I have the HR strap, and I want to setup an indoor trainer with the cadence and bike pod so I can monitor and upload training sessions.
Gender: Male
asked 2 weeks, 6 days ago
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by
irunza
on Suunto Ambit Black
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answer 1
All ant+ sensors can be used simultaneously.
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
answered 2 weeks, 4 days ago
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by
MTCChan
New York, NY, USA
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Question

HR monitor loses signal and shows incorrect BPM

Hi there,

For the last 3 times when I was using the HR monitor, it had an inconsistent behavior. First of all, although the watch detects the HR belt when selecting the exercise, it shows no HR reading on the specific exercise screen.
Second: once it starts showing the HR data (which happens in 7-8-10 minutes after starting the exercise) it shows unusual high pulse (150+) even though I am walking faster at a pace of 8-9. So there is no way of reaching 150 BPM at such a low pace. Eventually after 20 minutes or so it start to show correct pulse readings.

Note: that started to happen once I changed the HR monitory battery. That happened 3-4 weeks before I started to run into troubles.

Can this be related to skin moisture level that favor the heart rate capturing ?

Thanks!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 weeks, 6 days ago
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by
ionutvoda
on Suunto Ambit Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 2 weeks, 6 days ago
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by
Tess_from_Suunto
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Question

SUMMARY LOG / USB charge

Can i change the data shown on summary report? Can i charge the suunto ambit 1 with a USB charging (not with PC)
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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San3tom
Parma PR, Italia
on Suunto Ambit Black
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answer 1
The data that can be changed on the summary log is only the graphs, where you can change the data displayed on the axes.

You can use any charger that fits, but bear in mind not to use a power charger with higher voltage, because this will damage the watch.
answered 3 weeks, 1 day ago
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by
Tess_from_Suunto
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Question

When I try to install Moveslink2, I get an error message saying

My windows are 64 bit , is this a problem ???
What can i do ?
I follow your instuctions to delete ClickOnce “2.0” folder with sub folders.
But dosnt work
The log file is this :

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read string value '4.0.30319'
Setting value '4.0.30319 {string}' for property 'DotNet40Full_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
Property: [DotNet40Full_TargetVersion] = 4.0.30319 {string}
Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'http://d1c229iib3zm7m.cloudfront.net/windows/Moveslink2.application'.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 3 weeks, 5 days ago
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by
yantass
Greece
on Suunto Ambit Black
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answer 1
Please contact us about this issue at support@suunto.com.
answered 3 weeks, 2 days ago
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Elisa_from_Suunto
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Question

Why does my Ambit 2s with HR keep on restarting?

I recently bought an Ambit 2s with HR. Everytime I go the exercise page, the screen just turns blank. Sometimes it restarts, and sometimes just stay blank. When I try pressing the buttons nothing works except the back light. After pressing the back light, the suunto logo appears with 'wait' on the bottom.
What I did was hook it up on the computer and it goes back to normal. But as previously stated, it will do the same thing whenever I go to exercise page.
Gender: Male
asked 1 month ago
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by
desidirius
on Suunto Ambit Black
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answer 1
I recommend to do forced firmware update.
You can do it so that you connect watch with cable to computer. After that search small Moveslink2 icon from the computers right lower corner. If its hidden you can get it when you click from arrows (show hidden icons). Then select forced firmware update.
answered 3 weeks, 6 days ago
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by
Diana_from_Suunto
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Question

my hr belt from my vector hr is no pairing whit my ambit 2, what can i do? is it compatible?

Gender: Male
asked 1 month ago
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Anonymous
on Suunto Ambit Black
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answer 1
What heart rate model is it?

Usually you can do reset to heart rate belts. It can be done so that you take the battery out from the belt and place it upside down to same battery holder. Then wait for 15-20 secs. After that turn the battery and search belt with watch.
answered 4 weeks ago
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by
Diana_from_Suunto
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Question

Synchronizing errors

I have pending moves and can't synchronize my watch (Ambit). I face message <synchronizing failed>. Moveslink2 is newly uploaded and allowed in movescount. What should I do?
Thanks in advance.
Gender: Male
asked 4 weeks, 2 days ago
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Anonymous
on Suunto Ambit Black
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answer 1
Try to reset storage file from Moveslink2 folder. That will transfer all the moves again to movescount from the watch.
You can find Moveslink2 folder from windows from this path:
C:\Users\YOUR-NAME\AppData\Roaming\Data\Suunto\Moveslink2

If you can´t find it type %AppData% to finder and prtess enter.
Then open roaming or suunto folder and moveslink2 folder.
After you have found Moveslink2 folder search file storage and change it´s name to storage1 for example. After that connect watch to moveslink2 and do the sync.
answered 4 weeks ago
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by
Diana_from_Suunto
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Question

Can My Ambit get the "track back" function - only has find back at this stage..

Gender: Male
Primary Sport: Running
asked 1 month ago
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by
Anonymous
NZ
on Suunto Ambit Black
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answer 1
The first Ambit model doesn't have this function. The Ambit2 and Ambit2 R do have this possibility.
answered 1 month ago
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by
Elisa_from_Suunto
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Question

Is there anyway to use the Barometer to give the pressure at a location rather than the sea level pressure?

Gender: Male
asked 1 month, 1 week ago
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by
brucepji
UK
on Suunto Ambit Black
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answer 1
...or, of course, setting quota reference to 0 meters instead of actual altitude..
Gender: Male
answered 1 month ago
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by
moreno1974
Italy
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answer 2
Yes, i can suggest you two ways:
1) in hidden service menu:
Very long-press to "start-stop" + "back-lap" simultaneously then go to "info" and then "air pressure".
2) within an app:
For example "Barometer v2.1" created by user Tomahola (http://www.movescount.com/apps/app2351-Barometer_v21).
Enjoy
Gender: Male
answered 1 month, 1 week ago
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by
moreno1974
Italy
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Question

Ambit 2 log capacity

I have an Ambit 2. I understand it has 50hrs of logging, for 10-second interval. Is it the maximum logging capacity at one time before it gets overwritten by your next move recording?

I plan to use it for Appalachian Trail thruhike (2185 miles for 100+ days). And I can't upload the data on a regular basis on the trail. What are the best way to utiltize the Ambit 2 in such activity, without much access to uploading data?

Thanks.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 months, 2 weeks ago
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Anonymous
NYC
on Suunto Ambit Black
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answer 1
Hi there,

Wow, sounds like quite an adventure!

I understood it only ever records up to 15 hours on the device. As soon as I have gone over that the previous runs have disappeared from the device and only the most recent runs are available.

I normally have my laptop with me to dump the data but I understand that is not possible in your case.

Sorry, I unfortunately don't have an answer.

Thanks
Adian
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 month ago
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by
Anonymous
Johannesburg, South Africa
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answer 2
I believe Ambit 2 has got same log capacity as previous version 15h@1s gps fix+recording interval. Theory says that 10s recording interval means 150h. My experience is that 3 days times 14h without over-writting so far and then many more moves without memory over-write. So 150h of 10s log should be real. I hope next Ambit will have more memory for logs.

If accuracy is not concern then best solution is 60s gps fix + 10s recording interval. I have never used such a interval since it is not accurate enough for me. 1s/10s gps fix/recording interval is decent compromise for me since I am climber.
Gender: Male
Primary Sport: Climbing
Experience Level: Expert
answered 3 months, 2 weeks ago
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by
hajes
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