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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

My suunto ambit 2 is displaying nothing but time. When I press any button,the light goes on but nothing else. How can I fix that?

Should I try to reset to factory settings? If so, how?
Gender: Male
 
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asked 3 weeks, 3 days ago
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xdesilets
Switzerland
on Suunto Ambit Black
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answer 1
I have an ambit 1 and the lock function would not turn off although the light and beep still functioned.

Apparently you can press all 5 buttons together for 11 seconds and the watch will reset. It didn't work for me.

There is also a forced software upgrade option by right clicking the moveslink icon on your computer. That didn't work for me either!

I simply drained the power (left it overnight in gps logging mode) and when I recharged it the watch had reset and my problem was gone!!
Gender: Male
answered 3 days ago
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Surfman68
Australia
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Question

My Ambit 1 has decided that the lock button should stay on

I cannot turn the lock off on my Ambit 1. I think it must be a software issue as the light still functions and the button still makes a beep. Has anyone had a similar problem or know of a solution?
Gender: Male
asked 6 days ago
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Surfman68
Australia
on Suunto Ambit Black
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answer 1
Right well I can answer this myself. I tried to find the link to the forced software update in moveslink2 and it doesn't give me that option? I also tried the 5 button reset - no joy. So I just let it run completely out of power (by starting the gps log and leaving it). When I recharged it the watch had reset itself and viola! software glitch un-glitched....
Gender: Male
Primary Sport: Kayaking
Experience Level: Expert
answered 3 days ago
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Surfman68
Australia
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Question

Can I turn off the bluetooth signal when I'm not using it? On a Ambit3 Vertical.

Gender: Male
asked 2 weeks, 5 days ago
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Kihl
on Suunto Ambit Black
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answer 1
The Bluetooth of the watch only gets activated when you pair it with other accessories like HR belt, bike PODS, mobile app, etc. If you do however paired it with the mobile app the connection might start even without your intervention especially if both devices are in range. To turn this off, go to the watch Connectivity settings and change the mobile app sync.
answered 1 week, 2 days ago
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Greta_from_Suunto
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Question

poor accuracy

Hello
during last 3 days when i want to make a point-i press the start button, choose Location, waiting for GPS during 20-30 seconds ( very fast) but look at "poor accuracy" instead 'Save location'
please help me!!!
Gender: Male
asked 4 months, 2 weeks ago
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by
Sergienko
on Suunto Ambit Black
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answer 1
In order for us to be able to gather more details about your specific case and offer you tailored help, could you please get in touch with our technical support via email at http://bit.ly/1K0mOdj We will be glad to go over your issue in details.
answered 1 month, 2 weeks ago
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Liviu_from_Suunto
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Question

how can i reset my watch

my watch gone crazy, only compass is working
Gender: Male
asked 1 month, 2 weeks ago
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guidoto
on Suunto Ambit Black
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answer 1
To reset an Ambit, you need to press and hold all 5 buttons at the same time for 11 seconds or until the watch shuts down.

To turn the watch back ON, press and hold [Start Stop] button for 2 - 3 seconds.
answered 1 month, 2 weeks ago
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by
Emelyn_from_Suunto
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Question

my Heart Rate monitor isnt reading my heart rate.. ive changed the battery, re paired the HR monitor and still issues?

can you please help with my querie?
Gender: Female
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month, 3 weeks ago
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Outbacklu
Townsville City QLD 4810, Australia
on Suunto Ambit Black
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answer 1
Please try to machine wash the Heart Rate Monitor Strap Portion at 40ºC/warm with the most common laundry detergents. Detergent should not contain optical brighteners or bleaching agents. Use of soap or fabric softeners is not recommended. Use of laundry pouch is recommended. Air dry on a flat, non-heated surface after washing.
answered 1 month, 2 weeks ago
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Jun_from_Suunto
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Question

Pool Swimming Issues (Ambit)

I saved a 25M swimming App for the pool but It doesn't seem to work. Do I have to do something like train my watch? Right now it is a glorified stop watch. Any help would be appreciated.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 months ago
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Anonymous
Massachusetts
on Suunto Ambit Black
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answer 1
Yes, you need to teach it swimming styles.

To teach swimming styles:
1. While you are in the Pool swimming sport mode, keep [Next] pressed to enter the options menu.
2. Press [Next] to select SWIMMING.
3. Press [Next] to select Teach swim style.
4. Scroll the swimming style options with [Light Lock] and [Start Stop]. Select a suitable swimming style with [Next]. You can exit the setting and continue your exercise by selecting END.
The available swimming style options are:
• FLY (butterfly)
• BACK (backstroke)
• BREAST (breaststroke)
• FREE (freestyle)
5. Swim the pool length in the swimming style you selected.in
6. After you have finished swimming, press [Start Stop] to save the style. If you do not want to save the style, press [Light Lock] to return to the swimming style selection.
answered 2 months ago
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Sophie_from_Suunto
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Question

compatible heart rate belts ambit3 sport

ambit3 sport
Gender: Male
asked 2 months, 1 week ago
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murphyt
on Suunto Ambit Black
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answer 1
The compatible heart rate belt for Ambit3 Sport is the Suunto Smart Sensor. For more information about the device, please visit the link below.

http://www.suunto.com/Products/Heart-Rate-Belts/SuuntoSmartSensor/
answered 2 months ago
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Alessa_from_Suunto
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Question

i deleted my move from movecount2 . How can i get back my move at movecount?

Gender: Male
Experience Level: Beginner
asked 2 months ago
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by
Norazizuddin
on Suunto Ambit Black
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answer 1
It is not possible to upload 2 times the same move to Movescount.
answered 2 months ago
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Radu_from_Suunto
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Question

How do I factory reset my Ambit 2?

I going to sell my Ambit 2 and will like to reset it to factory?
Gender: Male
asked 2 months, 2 weeks ago
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voldhegn
on Suunto Ambit Black
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answer 1
Go to Movescount.com => Watches & Devices => select your device => Scroll to the top and press Restore Default Values.

After this, update your device’s firmware as per the instructions in these clips:
Windows: https://youtu.be/uO42Iy2WMD4
Mac: https://youtu.be/sfasZMEHhrI
answered 2 months, 1 week ago
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by
Diana_from_Suunto
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Question

How can I reset the watch in order to do again the quick and sleep recovery calibration tests?

Gender: Male
asked 5 months, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
The original Ambit does not have the Quick and Sleep recovery tests.
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

how do i download from movescount to strava?

Gender: Male
asked 5 months ago
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by
bmcg74
on Suunto Ambit Black
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answer 1
Please go to http://www.movescount.com/settings#otherservices and press the Connect to Strava button. Once your accounts are connected, all your new exercises with GPS data will not only be saved on Movescount but also transferred to Strava.
answered 2 months, 2 weeks ago
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Diana_from_Suunto
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Question

Merging Ambit move with Movescount App move?

I made a move using my Ambit & heart rate belt. I also used the Movescount App to record the same move, but no heart rate data. I have imported both to Movescount. I would like to merge the 2 moves. How do I this?
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
 
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asked 5 months, 2 weeks ago
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dawidpotgieter
Cape Town, South Africa
on Suunto Ambit Black
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answer 1
This feature is not currently available. However we thank you for your suggestion! This feature suggestion will be forwarded to our developers and hopefully it will become available in a future iteration of our services!
answered 2 months, 2 weeks ago
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Diana_from_Suunto
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Question

Suunto Ambit cannot pair with Movescount app

Dear Suunto Team,

Following your recent software update (Movescount app) my Suunto Ambit will no longer sync with the Movescount app (and provide the fantastic 3D video of my moves) as my watch does not allow for pairing with Devices other than HR monitor, Bike POD, Foot POD and Cadence POD.
Surely - these software updates are "backwards compatible" with ALL Ambit devices?
If not, is there any available option to "roll back" the software to its original settings (previous Movescount App software) which has allowed full autonomy in the past?

I look forward to receiving your positive response.

My best regards

Bryn
Gender: Male
Primary Sport: Multisport
Experience Level: Pro
asked 3 months, 1 week ago
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iSavage
Mauritius
on Suunto Ambit Black
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answer 1
The Suunto Ambit does not have a Bluetooth connection function, so this is why it is not possible to sync with the Mobile App. Only the newer models (from Ambit3) can connect via Bluetooth with the mobile app.
answered 2 months, 3 weeks ago
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Liviu_from_Suunto
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Question

Sync issues on the swim

my watch swim data is not transferring to training peaks. What is wrong with the software. I may need to go back to Garmin!!!
Gender: Male
asked 2 months, 4 weeks ago
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Jaden33
on Suunto Ambit Black
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2 answers
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answer 1
That does not solve my issue. The file format is corrupted and does not load any data in training peaks even duration or distance. Training Peaks says that Suunto is aware of the issue and working on it but I have not heard an ETA to solve the issue.
Gender: Male
answered 2 months, 3 weeks ago
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by
Jaden33
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answer 2
Moves without GPS data will not synchronize automatically with Training Peaks.

You will need to select your move, then choose to export it as a FIT file, then you will be able to import it to Training Peaks manually.
answered 2 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

My watch shows the wrong time.

I got a new watch, put in the USB cable and now it shows completely the wrong time and date.
Gender: Male
asked 3 months ago
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Anonymous
Sweden
on Suunto Ambit Black
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answer 1
Please make sure that you have ticked the box for Synchronize Time and Date in the Moveslink2 window. Then once you connect the device to your computer, it should synchronize the correct time and date for your area.
answered 3 months ago
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Diana_from_Suunto
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Question

i have replaced my AMBIT but the same issue is occurring, what do i do next?

Hi
My Ambit (Great watch) has the middle button sticking in the depressed position which makes it unusable.

I had to replace my previous watch because of the same reason, i love my watch but it has sat on my dresser for months because of this problem.

I bought the watch off eBay from a reputable seller however they have been great and replaced it already for the same issue. what are my options now?

I am very disappointed that the same thing has happened, i really love the watch.

Help .......

P.s my wife also has a suunto watch but it keeps turning off and losing the time. (she can't use hers either)
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
asked 1 year, 4 months ago
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by
bgisecurity
Australia
on Suunto Ambit Black
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2 answers
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answer 1
I soaked my first generation Ambit in warm tap water for few days. Nothing happened. Finally bought distilled water and after 3 days and two water replacements the buttons started to function again.

Meaning - use distilled water and be patient.
Gender: Female
answered 3 months, 2 weeks ago
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by
hedi
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answer 2
It is likely that the issue is due to dirt or other grime is stuck around the button, causing it to get stuck.

I would recommend that you place the device in a glass of regular water over night. Afterwards, remove the device from the water and repeatedly try pressing the button. This should loosen up the obstruction of the button, letting it run smoothly again.

If this does not work, then I am afraid that you will need to send the device in for repairs again.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.

In terms of your wife's device, I would recommend replacing the battery, as low battery is the most common reason for the device resetting by itself.
answered 1 year, 4 months ago
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Diana_from_Suunto
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Question

Managing two watches with one movescount account?

Hello,

I have an Ambit2S which is linked to my movescount account.

Next week I will go for a long trail (about 14 hours).
My father has an Ambit1 (better autonomy than my Ambit2s).
I will use his watch for my long trail.
I want to manage this Ambit on my Movescount account (created for my Ambit2s).
Is it possible to have two watches on one account?
How can I do it?
If no, how can I do to have my Ambit move on my Movescount account? I need to delete my Ambit2S (what about moves recorded with it? I will lost them?) and create an Ambit?

Please give me some advice to solve my problem.

Thank you

Patrice from France.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
asked 11 months ago
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praslin
France
on Suunto Ambit Black
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answer 1
Yes, you can have multiple devices linked to multiple accounts.

Begin by starting Moveslink2 on you computer, then press Settings and then select Remove on the devices listed there.

When you connect your device to the computer you will then be asked to connect to Movescount. Enter the email and password for the account you wish to connect to, and the device will be linked to that account as well.
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

How to delate past registered exercies on watch

Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 months, 3 weeks ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
The device has a circular memory, meaning that once the memory is full the oldest entry will be deleted when a new exercise is saved. As such you do not need to empty the logbook.

However, a firmware update of the device will empty the logbook as well.
answered 3 months, 3 weeks ago
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Diana_from_Suunto
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Question

How close does the watch need to be to the HR monitor for it to record my heart rate?

i.e. am I able to wear the HR monitor during netball and have the watch next to the court and it still monitor my HR as i'm unable to wear the watch during a match.
Gender: Female
Primary Sport: Triathlon
Experience Level: Beginner
asked 3 months, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
You should be within 2 meters of the watch and there should be nothing between you and the watch for the HR to be monitored accurately. As such it is likely that the readings will be erroneous with your Ambit if you exercise while not wearing the device.

We can however recommend our Ambit3 series and the Smart Sensor. When moving out of range of the Ambit3, the Smart Sensor starts storing your HR data in its internal memory, then when you are within range of your Ambit3 again, the HR data with synchronize. This feature is not available in the older Ambits and HR belts.
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
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