It is possible that the accelerometer is malfunctioning. Otherwise, when you leave it still, it will turn off the display to preserve energy. If the accelerometer is malfunctioning, then it will not detect your wrist movements and will put itself in sleep mode.
Kindly try to perform a forced firmware update.
Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.
If this does not solve the problem, then I am afraid that you will need to send the device in for repairs.
1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".
2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.
The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 2 months, 1 week ago
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