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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
Customer questions and answers:
1,113 Questions
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1,341 Answers
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Customer questions and answers for Suunto Ambit Black

Question

Where are all the Sailing apps you produced for that old model dedicated to sailing the M9i I think?

Gender: Male
Experience Level: Expert
asked 6 days ago
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by
Anonymous
Guernsey.....and my primary sport of Windsurfing is not listed.....please correct this ASAP
on Suunto Ambit Black
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answer 1
All apps for the Ambits can be located at the Movescount AppZone. You can specify the type of acitivty by selecting a filter from the drop-down-menu.
answered 2 days ago
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Diana_from_Suunto
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Question

How can I upload the interval timer in my Ambit (10 times 30 sec high intensity, 30 sec low intensity)

I already edit it in Mouvescount, but I can't see it in my Ambit
Gender: Male
Experience Level: Advanced
asked 4 days ago
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by
jmahfoud
on Suunto Ambit Black
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answer 1
After you have edited the interval data in movescount.com and synchronized your device, the interval data should be in your device.

When you start an exercise, you will be able to chose the interval setting by holding down the Next button. This takes you to the exercise options. There you can find the Activation menu, and inside that you will find the option to activate the interval timer.
answered 2 days ago
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Diana_from_Suunto
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Question

No tracking of distance while swimming

Last two days I was swimming in open water. When starting I could make GPS connection but while swimming no distances were tracked, only the time and strokes. What can I do to solve this? (open water is adriatic sea close to the land)
Gender: Male
Primary Sport: Triathlon
Experience Level: Beginner
asked 3 weeks ago
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pebekaert
Cologne
on Suunto Ambit Black
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answer 1
The original Ambit does not have an outdoor swimming mode by default. As the GPS signal does not travel underwater, it is tricky conditions to measure distance. To solve this, Suunto has introduced a dedicated sport's mode in the Ambit2 and 3 to help with this. In any case, it is important that the watch spends enough of time above water and high enough above it, as the water also reflects and bends the signal a bit.
answered 3 days ago
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by
Diana_from_Suunto
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Question

Any Cadence sensor for biking with Ambit3 ?

Is there a 'sanctioned' cadence sensor or at least a BT one that seems to work for Ambit3 ?
Gender: Male
 
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asked 1 month, 1 week ago
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teljoj
on Suunto Ambit Black
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answer 1
Ambit3 allows Bluetooth Smart PODs from other manufacturers. You can take your pick.
answered 3 days ago
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by
Diana_from_Suunto
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Question

can the Suunto Ambit 2 HR watch show calories burnt on the monitor or do I have to find it in movescount?

Gender: Female
Primary Sport: Trekking
Experience Level: Advanced
asked 4 weeks ago
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by
monpov
on Suunto Ambit Black
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answer 1
You can see the calories, when you use a Heart-rate belt together with the watch. You can choose the calories to be displayed during exercise by going to your Movescount Gear page and changing customization.
answered 1 week, 1 day ago
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Diana_from_Suunto
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Question

Ambit 2 stopped working

None of the buttons work on my Ambit 2 anymore. They all 'beep' when I push them, but nothing happens. I can charge it, and tried resetting it from Moveslink (whichk worked) but still none of the buttons do anything other than 'beep'
Gender: Male
 
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asked 3 weeks ago
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weeean
on Suunto Ambit Black
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answer 1
Try to do 5 button rest to the watch. It can be done so that your press and hold all the 5 buttons approx. 12 seconds.

If not working you need to send the device to repair:
suunto.com, support, repair services, online service request
answered 1 week, 1 day ago
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by
Diana_from_Suunto
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Question

my suunto ambit does not read the hf belt anymore. is there a way of reseting the device?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month ago
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by
Anonymous
austria
on Suunto Ambit Black
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answer 1
Please try pairing the HR belt through the 'Pairing' menu and wearing the belt as if you were starting an exercise.
answered 1 week, 1 day ago
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by
Diana_from_Suunto
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Question

How can I unlock my watch?

I am not able to unlock my watch, even after holding down the unlock button for 2-3 seconds. Also, I was not able to save my workout by pressing and holding the stop button. This has never been a problem before my watch has been stuck in the lock position.
Gender: Female
asked 2 weeks ago
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by
wksmith
on Suunto Ambit Black
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answer 1
Please do a Force Firmware Update of your Suunto Ambit by following these steps :

- open Moveslink2
- connect your watch
- when it's done transferring please click the red icon with a white M on in your toolbar
- choose the option “Force Firmware Update” and you will get a pop up window
- press “Confirm” and then wait. It will take 4-7 minutes

If this doesn't solve the issue, please contact us directly at support@suunto.com
answered 1 week, 2 days ago
Customer avatar
by
Sophie_from_Suunto
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Question

My logbook become Jibrish

Middle my last run, suddenly my Ambit 2 R stopped showing the details and when I stopped my run it took to much time to save the exercise and then I relaized that the logbook list bacome Jibrish
Gender: Male
Primary Sport: Running
asked 1 month ago
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by
avif56
on Suunto Ambit Black
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answer 1
This might be an error in the software. Please contact our support or your local retailer.
answered 1 week, 2 days ago
Customer avatar
by
Diana_from_Suunto
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Question

A beep system

Hi, I'd like to know if it is possible to activate a beep system during a sports activity such as a run, by which the watch beeps every 1 mile or so, without having to look at the watch for the distance, the watch basically notifies you.

Kind Regards
Eisvis
Gender: Male
asked 1 month, 1 week ago
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by
Eisvis112
on Suunto Ambit Black
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answer 1
It is possible to set autolaps in Movescount and sync those into the watch. You could set an autolap based on distance, with 1 mile and leave the alarm sounds on. This way the watch gives you a quick beep to let you know that yet another mile has been passed.
answered 1 week, 2 days ago
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by
Diana_from_Suunto
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Question

What happens to the data when the battery runs out?

I just came back from a 7day trip and my battery died on the last day. I've just connected it and it has lost all time/date settings. Is this normal? I guess it also losses all my log data from the week also?

thanks
Gender: Male
asked 1 month, 1 week ago
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seamus0
on Suunto Ambit Black
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answer 1
Your logbook should not empty itself unless you perform a forced firmware update.
answered 1 week, 2 days ago
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by
Diana_from_Suunto
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Question

issue with altimeter and temperature

hello,
The temperature is not recorded anymore. Thus it seems it cannot register altitude anymore (it says 65 000m and does not work better even after resetting GPS and altitude).
does that mean the sensor is broken?
thanks.
Gender: Male
asked 1 month ago
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by
sebi332
on Suunto Ambit Black
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answer 1
We would kindly recommend you to send the device to our service center for repair.

In order to do so, please check the following page : http://www.suunto.com/Support/ go to repair servies and then online service request.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 1 week, 2 days ago
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by
Sophie_from_Suunto
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Question

Is there any way I can export waypoints

I have POI on the ambit and I want to get them into Movescount. How do I do this?
Gender: Male
asked 1 month, 3 weeks ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
Your Points of Interest will be transferred automatically when you synchronize your device with Movescount.
answered 1 week, 2 days ago
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by
Diana_from_Suunto
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Question

how do i download apps

Gender: Male
asked 1 month, 2 weeks ago
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by
wpaustin55
on Suunto Ambit Black
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answer 1
In order to add an app, please go to movescount.com. Choose plan&create and then app zone.
Look for the apps you are interested in and click on the 'save' button. The app will now be saved in your library.

When the app is saved in your library, all you need to do is add it into the sport mode you want to use it in, by following these steps :

- log into movescount.com
- go to gear => Suunto Ambit
- choose the sport mode and click 'edit'
- add a display and change the content by clicking the small blue icon
- go to the tab 'MyApps' and choose app you wish to use
- press ok and then save

After synchronization the app will be visible in the watch during exercise.
answered 1 week, 2 days ago
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Sophie_from_Suunto
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Question

fully compatibility with Android devices

The Movescount app for Google Play (which you are working on) will bring also the notifications on watches and a full compatibilities with Android devices, actually equalizing to the iOS or not? It would be a big missing
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month ago
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by
bale
Italy
on Suunto Ambit Black
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answer 1
We are currently working on Android compatibility, which should be available in 2015, however a more precise date is not available at the moment.

Information regarding this, will be communicated via our website or social media.
answered 1 week, 3 days ago
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by
Sophie_from_Suunto
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Question

Suunto Ambit doesn`t work.

My Suunto connects to moveslink but does not download or upload anything. It turns off after a few seconds. This is the first time use.
Gender: Male
Primary Sport: Alpine Skiing
Experience Level: Expert
asked 3 weeks, 6 days ago
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mountain_x2000
Romania
on Suunto Ambit Black
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answer 1
Have you fully charged it?
Have you tried resetting the device using Moveslink?
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
answered 3 weeks, 4 days ago
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by
MTCChan
New York, NY, USA
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Question

How do I connect my Ambit3 to my phone? I was lead to believe that it was possible to get phone information on the watch

My phone is an Andriod HTC One. There was no specification that this wouldn't work. I can't even find a manual on the site.
Gender: Male
asked 1 month, 2 weeks ago
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by
ehtkhr
on Suunto Ambit Black
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answer 1
Currently, the Ambit3 is only compatible with iOS devices.

We are working on Android compatibility, but at the moment no specific launching date has been decided.

Please keep an eye on our Facebook page in order to be updated regarding updated.
answered 1 month ago
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by
Sophie_from_Suunto
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Question

biometrics & personal settings

Hi,

Using move count with my Ambit, my body metrics that are listed under "settings" are not transferred to the personal settings listed under "gear". How do I get this done?

Thanks!

Bart
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month, 4 weeks ago
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bahoeben
The Netherlands
on Suunto Ambit Black
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answer 1
Please make sure your body metrics are correct on your Suunto Ambit and re-synchronize the device.

If the issue still persists, please contact us at support@suunto.com
answered 1 month ago
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Sophie_from_Suunto
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Question

what is minimum length pool

Hi I am looking for a swim watch that will count laps and or strokes in a 12 metre pool, do you have any products that accomodate this?

Thanks
Gender: Female
Primary Sport: Swimming
Experience Level: Beginner
asked 2 months, 1 week ago
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by
JoHut
on Suunto Ambit Black
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answer 1
When teaching swim styles with the Suunto Ambit2 S, you can select the pool length from the predefined values, or select the
custom option to specify the pool length.
answered 1 month ago
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Sophie_from_Suunto
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Question

Missing data Suunto Ambit Logbook

I've cycled for 15 days without having an internet connection. Therefore it seems that the logbook in my Suunto Ambit has only saved the last 5 days of the trip. Movescount doesn't show the other data either. Is there a possibility to get the data of the first ten days back?
Gender: Female
asked 2 months, 1 week ago
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Anonymous
The Netherlands
on Suunto Ambit Black
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answer 1
As the Ambit watches have circular memory, the oldest data is automatically overwritten when the logbook is full.

There is unfortunately no possibility to recover these data.

For future reference, you could change your GPS settings in order to have more log hours on your Ambit.
answered 1 month ago
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by
Sophie_from_Suunto
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