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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

Pool Swimming Issues (Ambit)

I saved a 25M swimming App for the pool but It doesn't seem to work. Do I have to do something like train my watch? Right now it is a glorified stop watch. Any help would be appreciated.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 months ago
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by
Anonymous
Massachusetts
on Suunto Ambit Black
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answer 1
Yes, you need to teach it swimming styles.

To teach swimming styles:
1. While you are in the Pool swimming sport mode, keep [Next] pressed to enter the options menu.
2. Press [Next] to select SWIMMING.
3. Press [Next] to select Teach swim style.
4. Scroll the swimming style options with [Light Lock] and [Start Stop]. Select a suitable swimming style with [Next]. You can exit the setting and continue your exercise by selecting END.
The available swimming style options are:
• FLY (butterfly)
• BACK (backstroke)
• BREAST (breaststroke)
• FREE (freestyle)
5. Swim the pool length in the swimming style you selected.in
6. After you have finished swimming, press [Start Stop] to save the style. If you do not want to save the style, press [Light Lock] to return to the swimming style selection.
answered 20 hours ago
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Sophie_from_Suunto
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Question

compatible heart rate belts ambit3 sport

ambit3 sport
Gender: Male
asked 1 week, 3 days ago
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by
murphyt
on Suunto Ambit Black
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answer 1
The compatible heart rate belt for Ambit3 Sport is the Suunto Smart Sensor. For more information about the device, please visit the link below.

http://www.suunto.com/Products/Heart-Rate-Belts/SuuntoSmartSensor/
answered 3 days ago
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by
Alessa_from_Suunto
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Question

i deleted my move from movecount2 . How can i get back my move at movecount?

Gender: Male
Experience Level: Beginner
asked 5 days ago
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by
Norazizuddin
on Suunto Ambit Black
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answer 1
It is not possible to upload 2 times the same move to Movescount.
answered 3 days ago
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Radu_from_Suunto
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Question

How do I factory reset my Ambit 2?

I going to sell my Ambit 2 and will like to reset it to factory?
Gender: Male
asked 1 week, 6 days ago
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by
voldhegn
on Suunto Ambit Black
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answer 1
Go to Movescount.com => Watches & Devices => select your device => Scroll to the top and press Restore Default Values.

After this, update your device’s firmware as per the instructions in these clips:
Windows: https://youtu.be/uO42Iy2WMD4
Mac: https://youtu.be/sfasZMEHhrI
answered 1 week, 4 days ago
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by
Diana_from_Suunto
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Question

How can I reset the watch in order to do again the quick and sleep recovery calibration tests?

Gender: Male
asked 3 months, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
The original Ambit does not have the Quick and Sleep recovery tests.
answered 2 weeks, 2 days ago
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by
Diana_from_Suunto
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Question

how do i download from movescount to strava?

Gender: Male
asked 3 months ago
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by
bmcg74
on Suunto Ambit Black
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answer 1
Please go to http://www.movescount.com/settings#otherservices and press the Connect to Strava button. Once your accounts are connected, all your new exercises with GPS data will not only be saved on Movescount but also transferred to Strava.
answered 2 weeks, 3 days ago
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by
Diana_from_Suunto
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Question

Merging Ambit move with Movescount App move?

I made a move using my Ambit & heart rate belt. I also used the Movescount App to record the same move, but no heart rate data. I have imported both to Movescount. I would like to merge the 2 moves. How do I this?
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
 
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asked 3 months, 2 weeks ago
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by
dawidpotgieter
Cape Town, South Africa
on Suunto Ambit Black
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answer 1
This feature is not currently available. However we thank you for your suggestion! This feature suggestion will be forwarded to our developers and hopefully it will become available in a future iteration of our services!
answered 2 weeks, 3 days ago
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by
Diana_from_Suunto
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Question

Suunto Ambit cannot pair with Movescount app

Dear Suunto Team,

Following your recent software update (Movescount app) my Suunto Ambit will no longer sync with the Movescount app (and provide the fantastic 3D video of my moves) as my watch does not allow for pairing with Devices other than HR monitor, Bike POD, Foot POD and Cadence POD.
Surely - these software updates are "backwards compatible" with ALL Ambit devices?
If not, is there any available option to "roll back" the software to its original settings (previous Movescount App software) which has allowed full autonomy in the past?

I look forward to receiving your positive response.

My best regards

Bryn
Gender: Male
Primary Sport: Multisport
Experience Level: Pro
asked 1 month ago
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by
iSavage
Mauritius
on Suunto Ambit Black
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answer 1
The Suunto Ambit does not have a Bluetooth connection function, so this is why it is not possible to sync with the Mobile App. Only the newer models (from Ambit3) can connect via Bluetooth with the mobile app.
answered 3 weeks, 1 day ago
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by
Liviu_from_Suunto
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Question

Sync issues on the swim

my watch swim data is not transferring to training peaks. What is wrong with the software. I may need to go back to Garmin!!!
Gender: Male
asked 4 weeks ago
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by
Jaden33
on Suunto Ambit Black
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answer 1
That does not solve my issue. The file format is corrupted and does not load any data in training peaks even duration or distance. Training Peaks says that Suunto is aware of the issue and working on it but I have not heard an ETA to solve the issue.
Gender: Male
answered 3 weeks, 2 days ago
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by
Jaden33
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answer 2
Moves without GPS data will not synchronize automatically with Training Peaks.

You will need to select your move, then choose to export it as a FIT file, then you will be able to import it to Training Peaks manually.
answered 3 weeks, 2 days ago
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by
Diana_from_Suunto
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Question

My watch shows the wrong time.

I got a new watch, put in the USB cable and now it shows completely the wrong time and date.
Gender: Male
asked 1 month ago
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by
Anonymous
Sweden
on Suunto Ambit Black
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answer 1
Please make sure that you have ticked the box for Synchronize Time and Date in the Moveslink2 window. Then once you connect the device to your computer, it should synchronize the correct time and date for your area.
answered 4 weeks, 2 days ago
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by
Diana_from_Suunto
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Question

i have replaced my AMBIT but the same issue is occurring, what do i do next?

Hi
My Ambit (Great watch) has the middle button sticking in the depressed position which makes it unusable.

I had to replace my previous watch because of the same reason, i love my watch but it has sat on my dresser for months because of this problem.

I bought the watch off eBay from a reputable seller however they have been great and replaced it already for the same issue. what are my options now?

I am very disappointed that the same thing has happened, i really love the watch.

Help .......

P.s my wife also has a suunto watch but it keeps turning off and losing the time. (she can't use hers either)
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
asked 1 year, 2 months ago
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by
bgisecurity
Australia
on Suunto Ambit Black
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2 answers
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answer 1
I soaked my first generation Ambit in warm tap water for few days. Nothing happened. Finally bought distilled water and after 3 days and two water replacements the buttons started to function again.

Meaning - use distilled water and be patient.
Gender: Female
answered 1 month, 1 week ago
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by
hedi
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answer 2
It is likely that the issue is due to dirt or other grime is stuck around the button, causing it to get stuck.

I would recommend that you place the device in a glass of regular water over night. Afterwards, remove the device from the water and repeatedly try pressing the button. This should loosen up the obstruction of the button, letting it run smoothly again.

If this does not work, then I am afraid that you will need to send the device in for repairs again.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.

In terms of your wife's device, I would recommend replacing the battery, as low battery is the most common reason for the device resetting by itself.
answered 1 year, 2 months ago
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by
Diana_from_Suunto
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Question

Managing two watches with one movescount account?

Hello,

I have an Ambit2S which is linked to my movescount account.

Next week I will go for a long trail (about 14 hours).
My father has an Ambit1 (better autonomy than my Ambit2s).
I will use his watch for my long trail.
I want to manage this Ambit on my Movescount account (created for my Ambit2s).
Is it possible to have two watches on one account?
How can I do it?
If no, how can I do to have my Ambit move on my Movescount account? I need to delete my Ambit2S (what about moves recorded with it? I will lost them?) and create an Ambit?

Please give me some advice to solve my problem.

Thank you

Patrice from France.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
asked 9 months ago
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by
praslin
France
on Suunto Ambit Black
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answer 1
Yes, you can have multiple devices linked to multiple accounts.

Begin by starting Moveslink2 on you computer, then press Settings and then select Remove on the devices listed there.

When you connect your device to the computer you will then be asked to connect to Movescount. Enter the email and password for the account you wish to connect to, and the device will be linked to that account as well.
answered 1 month, 2 weeks ago
Customer avatar
by
Diana_from_Suunto
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Question

How to delate past registered exercies on watch

Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 1 month, 3 weeks ago
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by
Anonymous
Brazil
on Suunto Ambit Black
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answer 1
The device has a circular memory, meaning that once the memory is full the oldest entry will be deleted when a new exercise is saved. As such you do not need to empty the logbook.

However, a firmware update of the device will empty the logbook as well.
answered 1 month, 2 weeks ago
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by
Diana_from_Suunto
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Question

How close does the watch need to be to the HR monitor for it to record my heart rate?

i.e. am I able to wear the HR monitor during netball and have the watch next to the court and it still monitor my HR as i'm unable to wear the watch during a match.
Gender: Female
Primary Sport: Triathlon
Experience Level: Beginner
asked 1 month, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
You should be within 2 meters of the watch and there should be nothing between you and the watch for the HR to be monitored accurately. As such it is likely that the readings will be erroneous with your Ambit if you exercise while not wearing the device.

We can however recommend our Ambit3 series and the Smart Sensor. When moving out of range of the Ambit3, the Smart Sensor starts storing your HR data in its internal memory, then when you are within range of your Ambit3 again, the HR data with synchronize. This feature is not available in the older Ambits and HR belts.
answered 1 month, 2 weeks ago
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by
Diana_from_Suunto
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Question

Move not transferred to moveslink

I have got an activity in an Ambit 3 Peak, but i can't transfer it to movescount. The move is not listed on my PC. How can i transfer it from my watch to movescount? Thanks
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 1 month, 3 weeks ago
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by
legui
Argentina
on Suunto Ambit Black
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answer 1
Hi,
Please check if the move appears in the Suunto app in your cell. If yes, the it will also appear in the PC app, after closing the cell app.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 month, 3 weeks ago
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by
Anonymous
Israel
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Question

I just purchased an Ambit3 Sport. Does this product have the Altimeter/Barometer function? If not, can it be added?

Gender: Male
 
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asked 2 months ago
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by
mldeca
on Suunto Ambit Black
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answer 1
Out of the Ambit3 devices, only the Ambit3 Peak and the Ambit3 Vertical have a built in barometer.

As it is physically not present in the other devices, this function cannot be added.

You will however get altitude via your GPS during exercises.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

Merge 2 continnuous activities

Hi,

I make a mistake during my activities, and need to merge boot.
The first activitie was from point A to B, and at this point I have wront stopped the activitie. THen, I have started a new one, from B, back to A point.
How to merge to have a single one activitie?

thanks
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
 
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asked 2 months ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
There is currently no feature for merging two separate moves created after one another, on Movescount.

However, we thank you for your suggested feature! This will be forwarded to our developers and hopefully it will be included in a future update!
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

moveslink does not install

I am able to download the setup file
however when running setup I get a message:
"cannot continue the application is improperly formatted"
I will appreciate some type of workaround or solution to this error

thanks
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 2 months ago
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by
ccanales
Chile
on Suunto Ambit Black
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answer 1
Try this: http://moveslink.static.movescount.com/Moveslink2_1_3_29.zip
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 month, 4 weeks ago
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PafKanaf
Kraków, Poland
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Question

Hi, I am having a problem uploading data from my Suunto Ambit2. Move data was stored in logbook, however, Moveslink2 couldn't see it.

I was advised by Suunto on a couple of occasions to do the 5 button reset and then see if it would upload. I raised my concerns to Suunto that I didn't want want to lose the data, however, they advised me again to do the 5 button reset. Having now done it, not only has it not uploaded but it appears the data has been lost from my logbook. The main reason for purchasing the watch was to record the data from this race, I have been training for the past 2 years to complete it and at the moment could not be more disappointed.

Can anyone help?
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 9 months ago
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00lynsay00
Scotland, UK
on Suunto Ambit Black
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answer 1
Check my answer to the same issue with Windows (above). Try deleting the device from the Movescount and then deleting the old Moveslink. Reinstall Moveslink after deleting the history from your browser and follow the prompts.
Gender: Male
answered 2 months ago
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by
chigger
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Question

Moves Count not loading in Windows 10

Ever since upgrading my PC to Windows 10, I have not been able to download moves from my Ambit to the Moves Count program. It connects alright and charges on the PC but will not display or download moves. I can see and view the summaries after I end the move on the watch, just not on my PC.
Gender: Male
Primary Sport: Walking
Experience Level: Beginner
asked 2 months, 4 weeks ago
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Anonymous
Illinois, USA
on Suunto Ambit Black
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2 answers
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answer 1
Not sure if my prior answer went through. Basically I removed the watch from Movescount, deleted Moveslink and deleted the history in my browser back to a few days. Signed in to Suunto and then again to Movescount to make sure there was no watch associated with the account. I re-installed Moveslink and went back through the process of introducing the watch to Movescount. Not sure this will work with Windows (as I use a Mac) but worth a try.
Gender: Male
Primary Sport: Cycling
answered 2 months ago
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by
chigger
Virginia
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answer 2
I've had this problem with my Mac for about six months. I've tried to email Suunto but haven't received a response. I have ended up loading the Moves manually. Frustrating.
Gender: Male
answered 2 months ago
Customer avatar
by
chigger
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