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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

Problems in Syncrhonizing again.

I have some moves that I'm not able to sync with movescount, I tried to sync all my old moves stored into my watch suunto ambit 2 and it didnt work. I lost some sync due a little problem during my last sync, so I'm trying to do it again!! how do I proceed?

Thanks.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 2 days ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
Please delete the storage.xml and Settings.xml files from the Moveslink2 folder on your PC, then re-synchronize the watch.

If the issue still persists or you need more help, please contact us at support@suunto.com
answered 6 days ago
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Sophie_from_Suunto
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Question

can i install new battery myself?

Gender: Male
asked 1 week, 2 days ago
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by
metro
on Suunto Ambit Black
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answer 1
The battery should always be replaced by one of our service technicians. Please contact your local customer support in order to send the product in for an accumulator change.
answered 1 week ago
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by
Diana_from_Suunto
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Question

How can I make the seconds appear in the screen, under the time?

Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 4 days ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
Please press the VIEW button in order to view the seconds on the bottom display.
answered 2 weeks ago
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Beatrice_from_Suunto
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Question

How to connect my Ambit 2 (HR) with a tablet

How to connect my Ambit 2 with an androit tablet?
What are the hardware requirements of the tablet?
Which tablet is actually available to run the Ambit 2 conncetion?
What kind of software is necessary to install on the tablet?
Gender: Male
asked 2 weeks, 3 days ago
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by
Carlo19111959
on Suunto Ambit Black
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answer 1
Please be advised the Suunto Ambit2 cannot be connected with an Android Tablet. Even if your tablet has ANT+ frequency implemented, you would need a special software that would allow connection, and we have not released such software.
answered 2 weeks ago
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Beatrice_from_Suunto
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Question

How do I do hard reset?

Gender: Female
asked 3 weeks, 4 days ago
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tdaley
on Suunto Ambit Black
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answer 1
Press and hold all 5 buttons at the exact same time for approximately 10 seconds while you are in Time mode.
answered 3 weeks, 1 day ago
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Beatrice_from_Suunto
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Question

GPS setting to 60 seconds

Hi, I am using Suunto Ambit 2S and I want to set the GPS recording interval to 60 seconds to keep my battery up to 25 hours but I can't find the the option to do it in movescount. I can only see 1 sec and 10 sec.

anyone who knows how to do it? Please let me know how.

Thanks...
Gender: Male
asked 3 weeks, 5 days ago
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ngdiesta
on Suunto Ambit Black
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answer 1
In order to change the GPS accuracy, please go to Movescount - Gear - Customization - Edit (e.g. Running) - GPS Accuracy.
answered 3 weeks, 2 days ago
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by
Beatrice_from_Suunto
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Question

Using my Ambit for Regatta

is it possible to parameter the timer of my Ambit to get the same sound and function than in my Suunto Regatta ? (for example sound after 5 min, 1 min then every seconds to the start )
Gender: Male
Primary Sport: Ski Touring
Experience Level: Expert
asked 1 month, 1 week ago
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Anonymous
France
on Suunto Ambit Black
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answer 1
Unfortunately there is not this kind of timer feature in Suunto Ambit software.

But there is free timer apps available in:
http://www.movescount.com/apps

First download app to gallery. Then you can set it up in Movescount select Gear, Ambit, select edit from the sport mode where you wan´t the app, In watch graphs press blue arrow from where you wan´t the app, my apps, select app.

Select app. Then save changes. Connect watch to computer and this app goes to sport mode that you choosed.
answered 1 month ago
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by
Diana_from_Suunto
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Question

Connection to iOS health app

Hi there,

are there any plans to realize a connection from the sound iOS app to the iOS health app (e.g. to see the kilometers ridden by bike)?

Greetings,

Frank
Gender: Male
asked 1 month, 1 week ago
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by
Ruhrgold
on Suunto Ambit Black
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answer 1
Thank you for this suggested feature I will forward it to product development department.
answered 1 month ago
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Diana_from_Suunto
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Question

Suunto app - Imported data storage on ios device.

Hello,
I have a question on how the suunto ios mobile app handles data synced from my suunto ambit3 device. When I sync a gps log from my ambit3 device with my ios device(via suunto app) is the data stored locally on the device until the next time I go online(wifi/3g)? or is the data transferred/synced only if the ios device is online?
If it gets stored locally on the ios device, then does this data get synchronized automatically with the cloud service(Movescount) when the mobile device goes online next?

Background: I am considering buying suunto ambit3. My travels include parts of world where we don't have internet connectivity. Hence I would like to store the data from my ambit device locally on my ios device and sync it when I return back to civilization.

Thanking you in advance,
Cheers!
Keerthan.
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 1 month, 2 weeks ago
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keerthan
on Suunto Ambit Black
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answer 1
Please be advised you will be able download your exercises to your iOS device even without internet connection, however those moves will remain grayed out in the Movescount App until the connection is back on.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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Question

How do I set the compass to 6400 Mils (military Standard) on my Ambit2?

I have read before in the Q&A that you can set the compass of the Ambit2 to 6400 Mils. The answer being "Yes you can
set your Ambit compass to show 6400 mils (military standard) and it's accurate."

However, I would like to know how to do this? What is the process to accomplish this?
Gender: Male
asked 1 month, 2 weeks ago
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by
VOiD669
on Suunto Ambit Black
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answer 1
In order to change the compass units from degrees to mils you will have to go to Movescount - Gear - Suunto Ambit - Unit Settings - Compass.

Once the settings have been saved, reconnect your device to the computer.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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Question

How can I get it to download to my computer?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 2 weeks ago
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Anonymous
United States
on Suunto Ambit Black
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answer 1
To download data from the device you need Moveslink2-program, you can install it from movescount.com -> connect -> Movescount compatible applications, select your watch model and install the program.
answered 1 month, 2 weeks ago
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by
Diana_from_Suunto
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Question

Can the rechargable battery in the Ambit2 be changed when it is depleted ?

I am trying to decide if I want to buy an Ambit2 with the rechargeable battery. I would like to know if, when the original rechargeable battery is depleted can it be replaced ? Thank you for your answer to this question.
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
asked 1 month, 2 weeks ago
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by
ibstitt
Florida, USA
on Suunto Ambit Black
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answer 1
The Ambits have a lithium-ion battery which can be changed at our service point.
answered 1 month, 2 weeks ago
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Diana_from_Suunto
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Question

Recording a multi-day trek

I am going backpacking and want to record the entire 2.5 day trip. Curious what the best way to go about this is...

1. Start exercise and pause at each rest/snack break and pause once each campsite is reached. Resume same exercise the following day.

2. Start exercise, pause for breaks and end exercise at each campsite. repeat the next day.

My assumption is #1 is the way to go. Only concern is I'm going to accidentally end the exercise, since I'm not 100% familiar with the user interface yet.

if I went with #2, will I be able to select each workout (3 for 3 days) and view it all as one trip on Movescount?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 years, 2 months ago
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by
Earganic
on Suunto Ambit Black
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answer 1
Yes man, I have the same problem. I usually doing multi day tramping like 3,4 days a it very difficult. I tried almost everything but finally you can't see your moves on the map. right now I made 10 days tramping 190 km a even on website you can't do multi day trip. I think someone should sort out.
Gender: Male
answered 1 month, 2 weeks ago
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by
rotax44
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answer 2
I have a feeling that #1 will cause bad battery performance. Whilst the watch is paused, it is still reading the sensors and that drains the battery.

You can view multiple moves on Movescount but you can't view them all on a map. You could use a third party app (like Rubitrack) to join the tracks.
Gender: Male
answered 2 years, 1 month ago
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by
sockettrousers
UK
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answer 3
The duration of the battery depends on how the device is used. If the device is taking GPS fix each second then battery lasts at least 15 hours whereas if the device is taking GPS fix once every 60 seconds the battery duration is 50 hours.
answered 2 years, 2 months ago
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by
Mihoko_from_Suunto
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Question

Strava interface: timezone problem

The moves synced with strava have a wrong time in Strava (- 6 hours).
In Movescount the data are shown correctly.
This problem occurs since I'm back from the Philippines 10 days ago.
I have set time and dual time to European time. Still the data are exported wrongly.
What else can I do?
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 1 month, 4 weeks ago
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by
spongoechen
on Suunto Ambit Black
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answer 1
We kindly ask you to log out and then back in to Movescount in order for this issue to be fixed.
answered 1 month, 3 weeks ago
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by
Beatrice_from_Suunto
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Question

Where are all the Sailing apps you produced for that old model dedicated to sailing the M9i I think?

Gender: Male
Experience Level: Expert
asked 1 month, 4 weeks ago
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by
Anonymous
Guernsey.....and my primary sport of Windsurfing is not listed.....please correct this ASAP
on Suunto Ambit Black
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answer 1
All apps for the Ambits can be located at the Movescount AppZone. You can specify the type of acitivty by selecting a filter from the drop-down-menu.
answered 1 month, 3 weeks ago
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Diana_from_Suunto
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Question

How can I upload the interval timer in my Ambit (10 times 30 sec high intensity, 30 sec low intensity)

I already edit it in Mouvescount, but I can't see it in my Ambit
Gender: Male
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
jmahfoud
on Suunto Ambit Black
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answer 1
After you have edited the interval data in movescount.com and synchronized your device, the interval data should be in your device.

When you start an exercise, you will be able to chose the interval setting by holding down the Next button. This takes you to the exercise options. There you can find the Activation menu, and inside that you will find the option to activate the interval timer.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

No tracking of distance while swimming

Last two days I was swimming in open water. When starting I could make GPS connection but while swimming no distances were tracked, only the time and strokes. What can I do to solve this? (open water is adriatic sea close to the land)
Gender: Male
Primary Sport: Triathlon
Experience Level: Beginner
asked 2 months, 2 weeks ago
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pebekaert
Cologne
on Suunto Ambit Black
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answer 1
The original Ambit does not have an outdoor swimming mode by default. As the GPS signal does not travel underwater, it is tricky conditions to measure distance. To solve this, Suunto has introduced a dedicated sport's mode in the Ambit2 and 3 to help with this. In any case, it is important that the watch spends enough of time above water and high enough above it, as the water also reflects and bends the signal a bit.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

Any Cadence sensor for biking with Ambit3 ?

Is there a 'sanctioned' cadence sensor or at least a BT one that seems to work for Ambit3 ?
Gender: Male
 
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asked 3 months ago
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teljoj
on Suunto Ambit Black
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answer 1
Ambit3 allows Bluetooth Smart PODs from other manufacturers. You can take your pick.
answered 1 month, 3 weeks ago
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Diana_from_Suunto
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Question

can the Suunto Ambit 2 HR watch show calories burnt on the monitor or do I have to find it in movescount?

Gender: Female
Primary Sport: Trekking
Experience Level: Advanced
asked 2 months, 3 weeks ago
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monpov
on Suunto Ambit Black
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answer 1
You can see the calories, when you use a Heart-rate belt together with the watch. You can choose the calories to be displayed during exercise by going to your Movescount Gear page and changing customization.
answered 2 months ago
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by
Diana_from_Suunto
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Question

Ambit 2 stopped working

None of the buttons work on my Ambit 2 anymore. They all 'beep' when I push them, but nothing happens. I can charge it, and tried resetting it from Moveslink (whichk worked) but still none of the buttons do anything other than 'beep'
Gender: Male
 
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asked 2 months, 2 weeks ago
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weeean
on Suunto Ambit Black
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answer 1
Try to do 5 button rest to the watch. It can be done so that your press and hold all the 5 buttons approx. 12 seconds.

If not working you need to send the device to repair:
suunto.com, support, repair services, online service request
answered 2 months ago
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Diana_from_Suunto
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