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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
Customer questions and answers:
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Customer questions and answers for Suunto Ambit Black

Question

If my bike pod fails do I still need it to get speed and distance on my ambit while cycling?

I currently use a bike pod and a heart rate belt.
I have been getting intermitant faults with the bike pod and couldn't find any replacements available?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 weeks, 1 day ago
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by
Fergsgambit
Melbourne VIC, Australia
on Suunto Ambit Black
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answer 1
If you have the GPS of your Ambit activated during your training, you will get speed and distance via that.

With the Ambit devices you do not need a bike pod to get speed and distance, as it is able to provide you this information via its built-in GPS.
answered 1 week, 6 days ago
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by
Diana_from_Suunto
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Question

Can I connect my Suunto Ambit to my Iphone 6?

Gender: Male
asked 2 months, 1 week ago
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by
Anonymous
on Suunto Ambit Black
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2 answers
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answer 1
It should be possible but it just doesn't work
Gender: Male
Experience Level: Advanced
answered 2 weeks, 6 days ago
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by
Ih8rain2
Moscow, Moscow, Russia
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answer 2
You can connect Ambit3 models to Movescount app on
iPhone 6. Fist Ambit is not compatible with the app.
answered 2 months, 1 week ago
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by
Ossi_From_Suunto
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Question

Watch locked

Hi.
Mi Ambit3 Run completely locked during last recharge. Now all buttons are locked but notifications work. Holding pressed for 2s the light lock button doesnt'work. What can I do ?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 weeks, 4 days ago
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by
TheFormal
Italy
on Suunto Ambit Black
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answer 1
This happens to me sometimes, if I'm charging the phone directly from a wall socket and not a computer.

Connecting the USB connector to a computer and disconnecting seems to fix it most of the time. I've also found that pressing and holding all 5 buttons for a few seconds will reboot the device and fix it, though it will forget it's settings until you resync the watch to your computer or (most likely) phone.
Gender: Male
answered 2 weeks, 6 days ago
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by
hillerm
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Question

my preferred activities do not update to my ambit watch.

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
wilhing
South Africa
on Suunto Ambit Black
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answer 1
1. Connect your watch to PC
2. Go to movescount
3. Select the watch (beside profile picture)
4. Create/Delete the activities/sport modes
5. Disconnect your watch from PC and connect again.
6. Via automatic synchronizing, the created activities/sports modes are updated
Gender: Male
Primary Sport: Running
Experience Level: Beginner
answered 1 month ago
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by
Binghim
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Question

USB not recognized when connecting to pc

I cannot get my Ambit 2R to connect to my PC. I have tried different pc's and several different usb ports and it wont connect
Gender: Male
asked 1 month, 1 week ago
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by
andrente0311
on Suunto Ambit Black
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answer 1
Maybe is a problem with your USB cable.
Gender: Male
answered 1 month ago
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by
Anonymous
Romania
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Question

Suunto ambit band

Hi I am Suunto ambit werer 24-7 and I am sick and tired of changing bands. Wi can't I you have a alominiom band for this watch a am shor you will make Suunto ambit custermers very happy speshully me thank you and merry crismass to you.
Gender: Male
Primary Sport: Kayaking
Experience Level: Expert
asked 1 month, 2 weeks ago
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by
Ordanoski
Australia
on Suunto Ambit Black
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answer 1
Thank you for your feature suggestion! This has been forwarded to our R&D department and hopefully we will see this improvement implemented in the future!
answered 1 month, 1 week ago
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by
Diana_from_Suunto
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Question

Suunto Ambit Black

Hi,
please Will you be so kind and tell me if something is possible? i have buy adapter from usb to usb micro and conect suunto watch to android telephone with loaded app movescount... I have try to pass logs from my watch throw my telephone to movescount... I this even possible...
if not it would be nice if Suunto would do that kind of app ... because usualy when you go to longer sports avanture you bring telephone withself and computer you leave at home... because of that I have lost a few logs ... the watch simply without any warnig delet me first hardest sports day... ???? If i would have chance to transfer data from watch throw telephone to movescount I could evry day emty my watch and be safe for my data.... please think in that direction and crata drivers for watch for android and ios :) and then this could be possible as a cake...
then something eles i have very bad experiance with stripe... please look back and I must change at least 3 originals stripes for this first ambit watch.. they are so fast to break....
Please for explanation

best regards,
ales kos your trusted Customer....
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Expert
asked 4 months, 2 weeks ago
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by
alesk76
Slovenai
on Suunto Ambit Black
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answer 1
The Movescount App is only compatible with Bluetooth Smart devices, such as the Ambit3 series. As such, the older Ambit models unfortunately can't be connected to the app.

However, we thank you for your feature suggestions! These will be forwarded to our developers and will hopefully be included in future updates of our services!
answered 1 month, 2 weeks ago
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by
Diana_from_Suunto
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Question

how do I download the new firmware for this device

Gender: Male
asked 2 months ago
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by
pipmark
on Suunto Ambit Black
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Answers
answer 1
Connect your device with your PC and Moveslink2 will install the latest update automatically on your device.
answered 1 month, 3 weeks ago
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by
Xander_from_Suunto
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Question

My Ambit 2 pairs to the heartrate monitor but wont display heartrate on the watch when in exercise mode

I've done what was suggested to other people with similar issues, ie conducted the 5 button 15 second reset and the forced firmware update. I still can't get the heartrate to display even after it pairs successfully.

Thank you
Gender: Male
asked 9 months ago
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by
kbinhc
on Suunto Ambit Black
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answer 1
In this case we suggest to proceed a heart rate belt reset and to pair the products again:

1. Take out the battery and put it inverted inside for 10 seconds
2. Take out the battery and put it correctly inside
3. Moisten the contact areas and put on the belt.
4. Keep [Next] pressed to enter the options menu.
5. Scroll to PAIR with [Light Lock] and enter with [Next].
6. Scroll the accessory options Bike POD, Power POD, HR belt, Foot
POD and Cadence POD with [Start Stop] and [Light Lock].
5. Press [Next] to select a heart rate belt and start pairing.
6. Hold your Suunto Ambit close to the belt (<30 cm) and wait for the device to notify that the belt has been paired.

If the pairing fails, press [Start Stop] to retry, or [Light Lock] to return to the pairing setting.

Now you can start a move and the heart rate belt should work properly again.
answered 2 months ago
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by
Xander_from_Suunto
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Question

Hello, is it possible to switch sports, like in a triatlon?

Changing , so that ik have my swim time, hart rate, distance, bike time, hart rate and distance and this also for running ?

Thx a lot
Gender: Male
asked 10 months ago
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by
rik007
on Suunto Ambit Black
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Answers
answer 1
On the original Ambit, this is not possible.
answered 2 months ago
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by
Sophie_from_Suunto
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Question

condensation water inside the watch

During a snow boot walk I noticed a condensation water filmon the glass. I was not able to sweap it away. The film was inside the watch.

That is a clear sign that the watch is not waterresistant any more.

What possiblities do I have to get my watch water resistant again in the most ecological and environmental friendly way?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 10 months ago
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by
suttyc80
Austria
on Suunto Ambit Black
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answer 1
Our products are always carefully tested in the factory before we sent them to our retailers to make sure they are water resistant.

Under the display glass there is still a small amount of air that can cause this foggy film on glass if the watch experiences sudden changes in temperature.

This film will disappear when the watch has used to new surrounding temperature.
answered 2 months, 1 week ago
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by
Ossi_From_Suunto
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Question

WILL MY AMBIT 1 BE COMPATIBLE TO CONNECT WITH STAGES POWER METER CRANKS?

Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 2 months, 1 week ago
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by
Anonymous
United Kingdom
on Suunto Ambit Black
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answer 1
The Suunto Ambit 1st generation works with most ANT+ devices, you can consult this link for more information about ANT+ devices.

Link: https://www.thisisant.com/

Thank you
answered 2 months, 1 week ago
Customer avatar
by
Emelyn_from_Suunto
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Question

Is there no longer an option for 60s GPS recording interval

In settings I only have the option to change it to 1s and 10s but I have seen people mention a 60s option. If this option is still available how do I use it?
Gender: Male
asked 2 months, 3 weeks ago
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by
Alan9501
on Suunto Ambit Black
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2 answers
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answer 1
I looked for the "GPS Accuracy Setting" and could not find it.
Is this feature available for Suunto Ambit watch?
Gender: Male
answered 2 months, 1 week ago
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by
Anonymous
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answer 2
The 1s to 10s are for the recording interval, it has no relation to GPS accuracy

You can change the GPS accuracy in Movescount.com, shown as GPS accuracy

Best - 1 second update
Good - 5 second update
OK - 60 second update
answered 2 months, 1 week ago
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by
Charisse_from_Suunto
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Question

Acitivity today tracking

Is it possible to download the activity today data?(track in Movescount)
Also what data is use to track this scale?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 6 months ago
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by
Painau
on Suunto Ambit Black
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Answers
answer 1
Unfortunately you cannot sync the activity monitoring data to the Movescount. It´s only in the device.
answered 2 months, 1 week ago
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by
Ossi_From_Suunto
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Question

Tennis tracking

is it possible open functions with the accelerometer?

As i would like to create my own app to track movement for tennis (ie forehand , backhand shots and serves)
Gender: Male
Experience Level: Advanced
 
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asked 6 months ago
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Painau
on Suunto Ambit Black
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answer 1
Unfortunately the cadence is only for running. The movement needs to be steady and easy to detect in order for the watch to calculate the distance. But thank you for this suggested feature I will forward it to our R&D department.
answered 2 months, 1 week ago
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by
Ossi_From_Suunto
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Question

HELP! Suddenly my macbook pro does not detect my Ambit 1 when I connect it.

I've just finished a night trail run and I was exited to transfer the data into moves count, but I've tried rebooting the Mac, swapping the USB ports, cleaning the connectors on the watch, updating Movelink, deleting and re-installing Moveslink... but nothing!
Thanks for your help...
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months, 4 weeks ago
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by
matlib
France
on Suunto Ambit Black
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answer 1
Try to perform GPS reset or sleep mode (both might work) from the service menu and then connect the watch to computer.

You can go to service menu by pressing and holding both upper buttons of the watch.

Actions -> GPS reset

Actions -> Sleep mode
answered 2 months, 1 week ago
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by
Ossi_From_Suunto
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Question

Can I trade in my original Ambit for the newer Ambit 3?

I'm curious if I can get any trade-in value for my older Ambit because I'd like to purchase the newer Ambit 3
Gender: Male
 
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asked 2 months, 2 weeks ago
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by
jasikes1976
on Suunto Ambit Black
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answer 1
We would like to remind you that we don't honor trade-ins or exchange. If you're interested in purchasing Ambit3 Run, Sport or Peak, you can go to http://www.suunto.com/ for more information.
Gender: Female
Primary Sport: Dancing
Experience Level: Expert
answered 2 months, 2 weeks ago
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by
Bea_From_Suunto
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Question

Unhappy with the quality

Hello. My Suunto Ambit's strap broke and I haven't even worn that watch much. I am very unhappy with this quality. I was wanting to buy another Suunto watch, but now I have reservations.
Gender: Male
asked 5 months ago
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by
parambyte
India
on Suunto Ambit Black
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answer 1
We have a 1 year warranty for the straps. We just have to go to your local retailer/service center to replace these broken straps.
answered 2 months, 2 weeks ago
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by
Charisse_from_Suunto
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Question

My Suunto has stopped detecting the heart rate belt. Any ideas why?

I have tried replacing the battery but this did not help. I have also tried re-pairing the devices but this did not work.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 8 months ago
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Roadkill_77
on Suunto Ambit Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the little arrow pointing upwards.

Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.

After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 2 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

My watch can't find GPS. How do I fix?

Gender: Male
asked 7 months ago
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by
gmfarrell88
on Suunto Ambit Black
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answer 1
Please try to reset the GPS to solve the issue. You can do that by accessing the service menu in the watch. Press and hold ‘back lap’ and ‘start stop’ buttons simultaneously until you enter the service menu. Scroll down to action and choose ‘GPS reset’
answered 2 months, 2 weeks ago
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Sophie_from_Suunto
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