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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

pedometer

How can I make my Ambit3 into a pedometer. Is it a way without going in to a sports mode?
Gender: Male
asked 2 days ago
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by
rehanr22
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we will forward your suggested feature to our R&D department.
answered 1 day ago
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Sophie_from_Suunto
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Question

How come my Calories burned vary from my previous device

I've been using Suunto heart rate monitors since 2008 and by far the burned calories have bee approximately the same throughout several devices and years. Now with Ambit the count seems to be way off. And if I calculate the value by using formula for Women: C/min = (-20.4022 + 0.4472 x HR - 0.1263 x weight + 0.074 x age) / 4.184 my results vary by 25% (approximately the same between the devices). Is the value received from Ambit accurate?
Gender: Female
Primary Sport: Dancing
Experience Level: Advanced
 
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asked 2 weeks, 1 day ago
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LauraKe
Norway
on Suunto Ambit Black
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answer 1
Hello, as a runner, I noticed as well an important difference between my Ambit vs the previous Polar or Garmin HR I used.

When running, the burned calories amount to approximately a (very) little more than 1 Kcal/km/kg. Running faster makes you burning fat faster but it lasts less time so there is no real difference between someone that runs slowly for a longer time (for a "hill-free" run).

Based on this formula I concluded that many calories were missing in the amount given by the Ambit, and I suppose (?) this is because the basal metabolism is not included in the Ambit total : the watch is not giving you all the calories burned during the exercise but only the calories you burned minus the calories you would have burn doing nothing. I found nothing about the formula used by Suunto in the Ambit. I would be very interested to have the exact explanation.

To me, as this is not satisfying, I just set up a very basic formula based on comparison with previous data from other HR, and completely left appart the Ambit calorie values.
Gender: Male
answered 5 days ago
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by
ksonen
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Question

Moveslink2 error after updating

I update the moveslink2 app yesterday. But after update, application couldn't sync. Every try to sync always appear sign in. I have try to uninstall and install moveslink2 app on many computers but the problem still same. What can I do to fix?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
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asked 1 week, 2 days ago
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kriznaa
Indonesia
on Suunto Ambit Black
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answer 1
I have exactly the same problem. I sent a message to the support and waiting for an answer. I'll follow your question here as well. Good luck
Gender: Male
answered 6 days ago
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by
kitel00per
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Question

How to change map datum in Suunto ambit?

Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 1 month, 1 week ago
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by
Anonymous
Singapore
on Suunto Ambit Black
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You can change the GPS format on your Suunto Ambit:

1. from the device directly: press and hold the NEXT button to enter the Options Menu, then select General - Formats - Position format.

2. from Movescount: Gear - Suunto Ambit - General settings - GPS Position format.
answered 1 week ago
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Beatrice_from_Suunto
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Question

Movescount2 with Ambit

As an ocean paddler, how do i initate movescount? Similar to Garmin is there something I need to do to activate my Ambit to know its "race start time" so then it downloads properly to Movecount later? Does it matter that i do not have heart monitor, i am only interested in GPS data.
Gender: Male
Primary Sport: Canoeing
Experience Level: Advanced
asked 1 week, 2 days ago
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Anonymous
on Suunto Ambit Black
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answer 1
To start an exercise with your Ambit kindly see this video: https://www.youtube.com/watch?v=PVPfNcanjWM&list=PL6C2C7E945422BA0D&index=9

You do not have to use a heart rate belt.

To synchronize your device with movescount.com simply connect it to your computer and then enter your account information into the Moveslink2 program. Your data should then automatically transfer.
answered 1 week, 1 day ago
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by
Diana_from_Suunto
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Question

Temperature and altitude not showing on my Ambit

Hi there,

I have an Ambit watch that is two years old. Since the last sync with my computer (that happened 3 days before writing this to you), the temperature and altitude functions of my watch stopped working. I mean the temperature shows "--" instead of a number, while the altitude stays constant no matter how high/low I'm going.
When I first entered the exercise mode, just after the update I mentioned, the watched showed 10000m for altitude.

Just before writing this, I connected the watched once again to my computer hopping that the issue will go away, but it didn't happened like that :).

Can you please let me know what can be done to get back my temperature and altitude readings ?

Thanks!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 1 day ago
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by
ionutvoda
on Suunto Ambit Black
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answer 1
There appears to be an issue with your airpressure sensor.

I would recommend trying a forced firmware update.

Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If the issue remains, you will need to send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 1 week, 1 day ago
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Diana_from_Suunto
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Question

my sunto Ambit's display is blank. Updated firmware 2x which did not help. What should I do?!

Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 1 week, 4 days ago
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by
jbelinf
Acworth, GA, USA
on Suunto Ambit Black
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answer 1
Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If the forced firmware update does not work, I can only recommend that you send the device in for repair.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 1 week, 2 days ago
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by
Diana_from_Suunto
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Question

Watches light comes on but nothing on screen

Sunnto light comes on nothing on screen and will not connect to the computer.
Gender: Male
asked 2 weeks, 5 days ago
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by
mightym962007
on Suunto Ambit Black
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answer 1
We would kindly recommend you to send in the device to us for service.

Depending on where you live you can send it in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 2 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

I lost my heart belt, how can i get a new one?

I live in Rio de Janeiro Brasil, is there a place that i can find this heart belt?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 5 days ago
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by
Anonymous
Rio de Janeiro, Rio de Janeiro - RJ, Brazil
on Suunto Ambit Black
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answer 1
As we do not have a web-shop for Brazil, please contact a local retailer. You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 2 weeks, 2 days ago
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Sophie_from_Suunto
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Question

I need movelink2 pc apps to syn my armbit to movecount. Where can I get the apps?

Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 weeks, 2 days ago
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by
ninja338
on Suunto Ambit Black
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answer 1
You can download the Moveslink2 application via this link : http://www.movescount.com/connect
answered 2 weeks, 2 days ago
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by
Sophie_from_Suunto
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Question

My Ambit used to connect when plugged into my computer and download all my moves. Since its last repair, it will not do it. How do I re-connect? Thank

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 2 days ago
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Anonymous
Prague, Czech Republic
on Suunto Ambit Black
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answer 1
Please follow the steps below in order to fully uninstall the Moveslink2 software from your Windows computer.

1. Please disconnect the Ambit from the computer.
2. Open Moveslink2 and then go into the Settings and click on the Remove link to remove the Ambit from the application.
3. Log in to Movescount.com and under Settings – Applications make sure that Moveslink is set to Allowed on all applications.
4. Please go to C://Program Files/Users/%Username%/AppData/Roaming/ and delete the Suunto folder
5. Please go to the Control Panel and remove the Moveslink2 application
6. Turn off your computer and wait for 2 min and then start it up again.
7. Go to http://www.movescount.com/connect/moveslink/Suunto_Ambit and download the Moveslink2 application
8. Connect your USB cable and watch to your computer. Make sure there is no firewall or antivirus activated
9. Make sure that you sign in with your email address twice and that you set Moveslink to Allow under Settings – Applications in your Movescount page.

For Mac it is the same but step 4 isn't necessary, and for step 5 you just move the Moveslink2 program to your Trash.

If this doesn't solve the issue, please contact us at support@suunto.com
answered 2 weeks, 2 days ago
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by
Sophie_from_Suunto
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Question

Ambit 1 doesnot synchronize correct with Movescount

Hello,
Lately I am experiencing problems when I synchronize my watch using Moveslink.
I get 4 ok's on the screen for the different routines but my moves are not uploaded to Movescount and my new routes not downloaded to the watch.
I have remove and re-installed Moveslinks but that did not help.
Hope you can help.
Thanks, Peter
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 1 month, 2 weeks ago
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by
SkiPeter
Netherlands
on Suunto Ambit Black
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answer 1
Please also check that you are using the same email address in both Moveslink2 (Settings) and Movescount (Settings - Movescount settings).
answered 2 weeks, 6 days ago
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by
Beatrice_from_Suunto
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Question

Connect AMBIT - 2 mit Tablet via OTG Adapter

Is it possible to connect my AMBIT 2 via micro-USB and OTG adapter to a tablet (Lenovo YOGA Tablet 2 with Windows 8") with Windows 8.1 (x 86 version)?
Is it possible to synchronize with my Movescount account via Moveslink 2?
Gender: Male
Primary Sport: Alpine Skiing
asked 1 month, 2 weeks ago
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by
Carlo19111959
Germany
on Suunto Ambit Black
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answer 1
Please be advised that Moveslink2 is only compatible with Windows desktop operating systems, not WIndows tablet.
answered 2 weeks, 6 days ago
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by
Beatrice_from_Suunto
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Question

My watch does not display time

Face is blank until I push a button
Gender: Male
asked 1 month, 2 weeks ago
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by
lstump
on Suunto Ambit Black
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answer 1
It is possible that the accelerometer is malfunctioning. Otherwise, when you leave it still, it will turn off the display to preserve energy. If the accelerometer is malfunctioning, then it will not detect your wrist movements and will put itself in sleep mode.

Kindly try to perform a forced firmware update.

Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If this does not solve the problem, then I am afraid that you will need to send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 2 weeks, 6 days ago
Customer avatar
by
Diana_from_Suunto
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Question

Connecting to computer

My Ambit serial1233104487, seems to have a docking problem. The connection seems to pulse and my computer does not recognise the watch. I have operated from the same computer for some time and I have previously not had problems. I do not have another cable to test if that is the problem (could it be) or if it is a problem with the watch.
Many thanks
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
asked 1 month ago
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by
ABridge
Portugal
on Suunto Ambit Black
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answer 1
I had the same problem with my Ambit2. The workaround was to start Moveslink first, then plug the watch in. Not ideal but worked for me
Gender: Male
answered 2 weeks, 6 days ago
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by
nbjo1
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Question

Would it be possible to edit the move once uploaded?

In case we forgot to stop the move's recording at the end of it, would it be possible to crop on the move (once uploaded) in order to delete the end of the record until the "real" end of it (and then not take into account some odd speed and distance, i.e. during a car transportation)?
Gender: Male
asked 3 weeks ago
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by
Pepino7438
on Suunto Ambit Black
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answer 1
Unfortunately the is not currently a feature of movescount.com, and the data from the entirety of the move will be added to the results.

However a number of people have asked for this feature, and our Movescount Team is aware of it. Hopefully the feature will become implemented in a coming update for the website!
answered 3 weeks ago
Customer avatar
by
Diana_from_Suunto
+1point
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Question

the battery on my ambit runs out quickly

I bought my ambit in april 2012. After charging it, it runs out off power quickly, allmost 10% pr. day when its not in use. I used it with the gps on for one hour and it went from 44-15%.
your sincerely
Frode (Norway)
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
frto
Norway
on Suunto Ambit Black
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answer 1
It is normal for the battery to deplete a bit more quickly during low temperatures, however, what you have described seems rather severe.

I would recommend that you send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.

Shipping from Norway to a service center outside of Norway will also incur a toll-charge.
answered 3 weeks, 1 day ago
Customer avatar
by
Diana_from_Suunto
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Question

Ambit Models Strap Compatibility

I own an Ambit (1) and have recently suffered the apparently now common strap failure problem.

I notice that your Ambit (1) straps are listed as compatible with all Ambit variants, but your Ambit 2, 3, etc straps are listed as compatible with only Ambits 2 & 3. How is this?

Are Ambit 2/3 straps in fact compatible with Ambit 1?

I would like to buy an Ambit 3 strap to fit to my Ambit 1.

Looking forward to your answer.

Phil
Gender: Male
Primary Sport: Weight Training
Experience Level: Beginner
asked 1 month, 2 weeks ago
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by
PhilHR
Scotland
on Suunto Ambit Black
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answer 1
The Ambit straps for the slightly "thicker" devices (the ones with a built-in barometer and larger battery), such as the Ambit, Ambit2 and Ambit3 Peak are only compatible with each other.

Same as the straps for the slightly "thinner" devices such as the Ambit2 S, Ambit2 R and Ambit3 Sport are only compatible with each other.

If you desire a new strap for your Ambit, I would recommend that you choose one of the ones for the thicker devices.
answered 3 weeks, 5 days ago
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by
Diana_from_Suunto
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Question

How t export movies and share on iphone

Hey there,

thanks for helping me with this question!

1. How can I access older moves older than 30 days

2. Even after clicking on Share, its not saving anywhere on my phone or not giving me link ot download.

thankis in advance for helping
Gender: Male
asked 1 month, 3 weeks ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
Please be advised this was a temporary issue with the Movescount Mobile App. Please make sure you have the latest version installed and you will be able to view your moves again and share the movies.
answered 3 weeks, 5 days ago
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by
Beatrice_from_Suunto
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Question

Ambit Silver strap webshop delivery in Hungary

My Ambit Silver's strap has worn out and has been broken.
I wanted to get one through the webshop but I was not able to find Hungary, and through the global site I could not select the product.
In the past I managed to order straps for my T6 and my Core via the webshop. Am I missing something now, or you truly stopped webshop delivery in Hungary?
Gender: Male
Primary Sport: Ski Touring
Experience Level: Expert
 
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asked 1 month, 3 weeks ago
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babeneba
Hungary
on Suunto Ambit Black
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answer 1
Please be advised that currently Hungary is not amongst our webshops.

Please contact a local retailer in order to find a strap kit for your Suunto Ambit Silver. (http://locator.suunto.com/)
answered 3 weeks, 6 days ago
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by
Beatrice_from_Suunto
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