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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

can not sync with movescount??

Gender: Male
asked 4 weeks, 2 days ago
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Anonymous
on Suunto Ambit Black
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answer 1
Please be advised that Movescount suffered an outage between the 22nd and 26th of December 2014 due to hardware failure in Movescount infrastructure.First time sync after the restore may have taken longer than usual, leading to failure, however we assure you the service is back to normal.
answered 2 days ago
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Beatrice_from_Suunto
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Question

Why the movescount doesn't show my latest session even if moveslink shows that everything is okay and updated?

Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 4 weeks, 2 days ago
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by
luminoso
Estonia
on Suunto Ambit Black
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answer 1
Please be advised that Movescount suffered an outage between the 22nd and 26th of December 2014 due to hardware failure in Movescount infrastructure. First time sync may have taken longer.

We apologize for the inconvenience and assure you everything is back to normal now.
answered 2 days ago
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Beatrice_from_Suunto
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Question

Ambit 3 peak cannot pair HR Belt

I have a new Suunto Ambit3 peak which came with heart rate monitor. I cannot pair the HR Belt to the watch
Also tried to make the electrodes are moistened and the strap is tightened . Not sure what to do now.
Gender: Male
Experience Level: Beginner
asked 1 month ago
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by
ketrats
Thailand
on Suunto Ambit Black
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answer 1
Please make sure you go into the Pairing menu, not Exercise, in order to pair the two devices. To reach the 'Pair' menu hold press the NEXT button, then scroll down to Pair and select HR belt.

You can try replacing the battery in the Smart Sensor or perform a hard reset on the Suunto Ambit3 Peak before trying the pairing procedure again. To do a hard reset, please press all 5 buttons at the exact same time for approximately 10 seconds, while in Time mode.
answered 3 days ago
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Beatrice_from_Suunto
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Question

Altimeter is often not right. Any Auto adjust ?

Hey guys, first of all let me thank you for helping me. I find that altimeter is often not on the right altitude?

Is there a function to auto-adjust or its normal to adjust manually almost everyday %?

thanks
Gender: Male
asked 2 weeks, 5 days ago
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Anonymous
on Suunto Ambit Black
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answer 1
Hi!

Unfortunately I am unable to give you a direct answer to your problem, but hopefully by sharing my own experiences I can help:

I keep my Ambit set to 'Automatic' in the 'ALTI-BARO>Profile>' menu.

I know that the ground floor of my home is at an elevation of 134m amsl, and find myself regularly recalibrating my watch #through menu ALTI-BARO>Reference>Altitude# to this whenever I think to whilst at home #once a day, approximately#.

I do find my altimeter to be quite accurate and when I return home from a trip out it's usually within about +/- 5m of the correct value #sufficient accuracy for me#. Of course, I then recalibrate to 134m.

This can be inconvenient when away from home for an extended period of time because, presumably, the error will grow and grow. But, If I note/keep in mind the elevation whenever I "go-firm" at a new location for any period of time, I can use this to recalibrate whenever I return to/revisit this point on my travels. It works well enough for me.

What I can also offer is to say that the altitude given by my Ambit at any one time tallies exactly with that given by my Suunto Core, which I have set to the same profile and employ the same regular re-calibration discipline with: They both agree with one-another very reliably.

I have noticed that the error in indicated altitude becomes greatest during times of stormy/severe barometric pressure variation, but this is to be expected as the watch finds it difficult to determine the difference between a pressure change due to barometric conditions or a change in altitude - this is just a limitation of using barometric pressure to determine altitude.

Ultimately, just like pilots having to change pressure settings on their altimeters regularly in order to keep their altitude reading accurate, we have to recalibrate our watches regularly either with a known altitude at our location or local barometric pressure reference.

Finally, what you could do, if you know the elevation of your start point and are not going to loiter too long at any point along your route, is to set your altimeter profile to 'Altimeter' #in the 'ALTI-BARO>Profile>' menu. Then recalibrate your altitude before you set off. This way your Ambit will interpret any pressure changes as a change of altitude and so should be at it's most accurate. (If you do stop for a while, say more than about 15mins though, you should change to either 'Barometer' or 'Automatic' so that the Ambit 'realises' you are no longer changing altitude and that any pressure changes are due to atmospherics.

I'm sorry to have "banged on" I hope at least some of this is relevant/helpful and that I haven't patronised you at all - I have no idea of your level of knowledge of this : #

Hope you enjoy your Ambit,

Phil.
Gender: Male
Primary Sport: Weight Training
Experience Level: Beginner
answered 1 week, 4 days ago
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by
PhilHR
Scotland
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Question

Start/Stop buttons sticking

Is there any way to relubricate/free the buttons? My stop/start button sometimes becomes sticky and fails to pop back out once pressed.
Gender: Male
Primary Sport: Kayaking
Experience Level: Advanced
 
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asked 5 months ago
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grmas1
Sydney Australia
on Suunto Ambit Black
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answer 1
Also, as an alternative to using a lubricant, you could try following the Suunto official advice which is to:

'Immerse the watch in a glassful of warm water and leave overnight. Do not push any buttons while the watch is immersed. Then, remove the watch from the water and wipe dry with a clean cloth, particularly the area around the buttons.'

Apparently, this should work ; )

Although, I must admit, the lubricant makes a little more sense to me as it will lubricate and also repel water around the seal, theoretically helping to maintain the waterproof seal.

Hope this helps ; )
Gender: Male
Primary Sport: Weight Training
Experience Level: Beginner
answered 1 week, 4 days ago
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PhilHR
Scotland
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answer 2
I dont know materials, which is used for waterproof case, but could be silicone.
I would try to pure silicone oil, but manufacturer should recommend.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 5 months ago
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by
mumie
CZ
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Question

Ambit 2 Button Slow release

Hello

The middle button left hand side of my ambit 2 is slow to release and appears to be getting progressively worse. Whilst I have not spilt anything on the watch is there a way to improve or fix the problem?
Gender: Male
asked 4 weeks, 1 day ago
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by
alexr4925
on Suunto Ambit Black
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answer 1
That happened to me on my Ambit Black! If its still in warranty they will replace the buttons for free!

Xavi
Gender: Male
answered 1 week, 4 days ago
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by
xorduna
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answer 2
Hi!

I messaged Suunto directly about this and other issues and received this advice from them:

'...with the sticky buttons, kindly soak the watch in a glass of warm water for 24 hours. Do not push the buttons while watch is in the water still. Wipe it with a clean cloth.'

I hope this helps.

Phil
Gender: Male
Experience Level: Beginner
answered 1 week, 6 days ago
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PhilHR
Scotland
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Question

Which tablet and operating system is suitable to run Moveslink?

I have an AMBIT2 HR .
I would like to buy a Tablet and sync my AMBIT2 via USB port.
Which tablet and operating system is suitable?
I heard that Moveslink under Windows 8.1 is not working!
Is the problem solved?
Gender: Male
asked 1 month, 1 week ago
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Carlo19111959
Germany
on Suunto Ambit Black
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answer 1
Moveslink2 working on W8.1, W8, W7...
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 3 weeks, 6 days ago
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mumie
CZ
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Question

Moveslink Download Mirror while site down?

Can we get a download mirror while the moveslink site is down. I am certain there are many of us that just got Suunto products for Christmas and want to start using ASAP! Many thanks!
Gender: Female
 
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asked 1 month ago
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TH3NUD3DUD3
on Suunto Ambit Black
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answer 1
No way :-(
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 3 weeks, 6 days ago
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mumie
CZ
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Question

My Ambit will not sync and the firmware will not update. What can I do to make this work

Gender: Male
asked 1 month ago
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Anonymous
on Suunto Ambit Black
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answer 1
We sincerely apologize for the inconvenience. This is due to our Movescount service being down for the time being.

We regret to inform that service outage will last until 24th December. Further info here: http://www.suunto.com/News/Movescount-service-outage-until-24th-December/
answered 1 month ago
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Diana_from_Suunto
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Question

Suunto AMBIT2 HR to synchronize with compatible Tablet

I want to buy me a tablet.
Which Tablet offers me the possibility to synchronize my AMBIT2 via USB and Moveslink?
Which operating system must be installed on the Tablet?
I've read that there are problems with Windows 8.1! Moveslink crashes. Is this error fixed?
Gender: Male
Primary Sport: Alpine Skiing
asked 1 month, 1 week ago
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Carlo19111959
Germany
on Suunto Ambit Black
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answer 1
There is currently no tablet support for the Ambit2, or a version of Moveslink2 made with tablets in mind.

The closest thing would be to get an Ambit3, install the iPhone Movescount App on an iPad and then sync the two via Bluetooth Smart.

In essence, the Ambit2 is not intended for use with tablets, you can only sync it with computers via Moveslink2. The problems with Windows 8.1 have been resolved.
answered 1 month ago
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by
Diana_from_Suunto
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Question

Problems in Syncrhonizing again.

I have some moves that I'm not able to sync with movescount, I tried to sync all my old moves stored into my watch suunto ambit 2 and it didnt work. I lost some sync due a little problem during my last sync, so I'm trying to do it again!! how do I proceed?

Thanks.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 2 weeks ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
Please delete the storage.xml and Settings.xml files from the Moveslink2 folder on your PC, then re-synchronize the watch.

If the issue still persists or you need more help, please contact us at support@suunto.com
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

can i install new battery myself?

Gender: Male
asked 1 month, 2 weeks ago
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by
metro
on Suunto Ambit Black
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answer 1
The battery should always be replaced by one of our service technicians. Please contact your local customer support in order to send the product in for an accumulator change.
answered 1 month, 2 weeks ago
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Diana_from_Suunto
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Question

How can I make the seconds appear in the screen, under the time?

Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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Anonymous
Brazil
on Suunto Ambit Black
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answer 1
Please press the VIEW button in order to view the seconds on the bottom display.
answered 1 month, 3 weeks ago
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Beatrice_from_Suunto
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Question

How to connect my Ambit 2 (HR) with a tablet

How to connect my Ambit 2 with an androit tablet?
What are the hardware requirements of the tablet?
Which tablet is actually available to run the Ambit 2 conncetion?
What kind of software is necessary to install on the tablet?
Gender: Male
asked 1 month, 3 weeks ago
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by
Carlo19111959
on Suunto Ambit Black
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answer 1
Please be advised the Suunto Ambit2 cannot be connected with an Android Tablet. Even if your tablet has ANT+ frequency implemented, you would need a special software that would allow connection, and we have not released such software.
answered 1 month, 3 weeks ago
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Beatrice_from_Suunto
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Question

How do I do hard reset?

Gender: Female
asked 2 months ago
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tdaley
on Suunto Ambit Black
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answer 1
Press and hold all 5 buttons at the exact same time for approximately 10 seconds while you are in Time mode.
answered 1 month, 4 weeks ago
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Beatrice_from_Suunto
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Question

GPS setting to 60 seconds

Hi, I am using Suunto Ambit 2S and I want to set the GPS recording interval to 60 seconds to keep my battery up to 25 hours but I can't find the the option to do it in movescount. I can only see 1 sec and 10 sec.

anyone who knows how to do it? Please let me know how.

Thanks...
Gender: Male
asked 2 months ago
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by
ngdiesta
on Suunto Ambit Black
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answer 1
In order to change the GPS accuracy, please go to Movescount - Gear - Customization - Edit (e.g. Running) - GPS Accuracy.
answered 2 months ago
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Beatrice_from_Suunto
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Question

Using my Ambit for Regatta

is it possible to parameter the timer of my Ambit to get the same sound and function than in my Suunto Regatta ? (for example sound after 5 min, 1 min then every seconds to the start )
Gender: Male
Primary Sport: Ski Touring
Experience Level: Expert
asked 2 months, 2 weeks ago
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Anonymous
France
on Suunto Ambit Black
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answer 1
Unfortunately there is not this kind of timer feature in Suunto Ambit software.

But there is free timer apps available in:
http://www.movescount.com/apps

First download app to gallery. Then you can set it up in Movescount select Gear, Ambit, select edit from the sport mode where you wan´t the app, In watch graphs press blue arrow from where you wan´t the app, my apps, select app.

Select app. Then save changes. Connect watch to computer and this app goes to sport mode that you choosed.
answered 2 months, 1 week ago
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Diana_from_Suunto
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Question

Connection to iOS health app

Hi there,

are there any plans to realize a connection from the sound iOS app to the iOS health app (e.g. to see the kilometers ridden by bike)?

Greetings,

Frank
Gender: Male
asked 2 months, 2 weeks ago
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by
Ruhrgold
on Suunto Ambit Black
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answer 1
Thank you for this suggested feature I will forward it to product development department.
answered 2 months, 1 week ago
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Diana_from_Suunto
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Question

Suunto app - Imported data storage on ios device.

Hello,
I have a question on how the suunto ios mobile app handles data synced from my suunto ambit3 device. When I sync a gps log from my ambit3 device with my ios device(via suunto app) is the data stored locally on the device until the next time I go online(wifi/3g)? or is the data transferred/synced only if the ios device is online?
If it gets stored locally on the ios device, then does this data get synchronized automatically with the cloud service(Movescount) when the mobile device goes online next?

Background: I am considering buying suunto ambit3. My travels include parts of world where we don't have internet connectivity. Hence I would like to store the data from my ambit device locally on my ios device and sync it when I return back to civilization.

Thanking you in advance,
Cheers!
Keerthan.
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 2 months, 3 weeks ago
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keerthan
on Suunto Ambit Black
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answer 1
Please be advised you will be able download your exercises to your iOS device even without internet connection, however those moves will remain grayed out in the Movescount App until the connection is back on.
answered 2 months, 2 weeks ago
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Beatrice_from_Suunto
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Question

How do I set the compass to 6400 Mils (military Standard) on my Ambit2?

I have read before in the Q&A that you can set the compass of the Ambit2 to 6400 Mils. The answer being "Yes you can
set your Ambit compass to show 6400 mils (military standard) and it's accurate."

However, I would like to know how to do this? What is the process to accomplish this?
Gender: Male
asked 2 months, 3 weeks ago
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by
VOiD669
on Suunto Ambit Black
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answer 1
In order to change the compass units from degrees to mils you will have to go to Movescount - Gear - Suunto Ambit - Unit Settings - Compass.

Once the settings have been saved, reconnect your device to the computer.
answered 2 months, 2 weeks ago
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Beatrice_from_Suunto
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