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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
Customer questions and answers:
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Customer questions and answers for Suunto Ambit Black

Question

Please can any one help me with the swimming setting on the Suunto ambit 2s-how do I get my heart rate to be displayed as well as my lengths in pool?

Gender: Female
asked 4 days ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
As ANT signal cannot travel under water, your heart rate will not be displayed while swimming.
answered 23 hours ago
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by
Sophie_from_Suunto
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Question

How do you change the language

Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 days ago
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by
Endrizzi
California, USA
on Suunto Ambit Black
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answer 1
you can change the language in the unit settings. Please follow these steps :

- press and hold the middle right button
- scroll down to 'general' using lower right button
- confirm by using the middle right button
- scroll down to 'formats' using lower right button
- confirm by using the middle right button
- scroll down to 'language' using lower right button
- confirm by using the middle right button
- select the desired language using lower or upper right button
- confirm by using the middle right button
- use the upper left button to exit the main menu
answered 23 hours ago
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by
Sophie_from_Suunto
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Question

Why have my last four moves had no map with them?

Gender: Male
asked 2 days ago
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by
ditchgk
on Suunto Ambit Black
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answer 1
In order to be able to see the map in movescount, please clear out you cookies&cashes from your webbrowser (http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

We also recommend you to use Firefox or Google Chrome for best performance.
answered 23 hours ago
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by
Sophie_from_Suunto
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Question

THE webpage can not be show me the RUNNING detail information

THE webpage can not be show me the RUNNING detail information
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 5 days ago
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by
pfizerman
China
on Suunto Ambit Black
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answer 1
Under label FEELING is blue link ">More". Click on it for expand information about your move.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
User submitted photo
answered 4 days ago
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by
mumie
CZ
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Question

Are there plans to enable a user to export all GPS trails in one click? It would be unreasonable to select each one individually.

Gender: Male
asked 1 week, 3 days ago
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by
polo123182
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 1 week ago
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by
Sophie_from_Suunto
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Question

Moveslink2 is not working anymore what can I do?

A sign said "Verifying application requirements" and nothing happens
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 week, 3 days ago
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Fjaume
United States
on Suunto Ambit Black
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answer 1
If you are using Internet Explorer to download the software, we suggest trying with a different browser, such as Google Chrome. Try again downloading and installing Moveslink2 again to see if this solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 1 week ago
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by
Sophie_from_Suunto
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Question

How do i change the watch settings from ft to meters and from f to celcius?

Gender: Male
asked 1 week, 2 days ago
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by
ytzortzis
on Suunto Ambit Black
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answer 1
To change from imperial system to metric system, please follow these steps :

- press and hold the 'next' button to go to the main menu
- scroll to general using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to formats using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to unit system using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to metric using 'start stop' or light lock' button and confirm by pressing the 'next' button.

The values should now be changed to meters and Celsius.
answered 1 week ago
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by
Sophie_from_Suunto
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Question

How do extend battery life while using The GPS?

Ambit 2
Gender: Male
asked 1 week, 3 days ago
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by
mdtom87
on Suunto Ambit Black
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answer 1
1) You can extend the battery life slightly (1-2 hours) by removing HR monitor and foot pod from the given activity type in watch configuration online page. It looks like even when HR belt isn't present the watch would still seek it during an activity and spend some energy doing that
2) You could also switch GPS refresh rate for the given activity type to 5 or 60 seconds, but the resulting quality of the track and distance precision would degrade.
3) Finally you could recharge the watch on the fly, without stopping or even pausing you activity, using a portable USB power supply.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 week, 1 day ago
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by
silentvoyager
USA
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Question

Suunto Ambit Show Blank Screen

My Suunto Ambit seems to "crash" and not respond to any buttons or when the sync cable is plugged in. This is the second time my Ambit has crashed when the screen goes completely blank. The last time I had to wait a few weeks for the watch to completely discharge before it became operational again - but then there was also a firmware upgrade also available. Is there anything I can do to avoid this? Or is this a manufacturing fault?
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
 
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asked 1 month ago
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Psynergy
South Africa
on Suunto Ambit Black
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2 answers
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answer 1
Seems that is is indeed some manufacturing/parts issue.
You can try force firmware upgarde (it should be available in Moveslink).´
Connect Your Ambit, run Moveslink and right click on its icon in System Tray. Select Force firmware update.
It helped me out several times.
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Expert
answered 1 week, 3 days ago
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by
AndresP
Estonia
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answer 2
Try to do force firmware update if you haven´t tried it yet. If this doesn´t help you have to send the watch to repair.

Connect watch to computer. Locate small Moveslink M-icon from the lower right corner of your computer. Its hidden near the speaker icon. Then when you find it right click it and select force firmware update.
answered 1 month ago
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by
Diana_from_Suunto
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Question

Synchronizing while connected

When I connect my Ambit and check my data and settings in Movescount, if I make and changes to the settings it says that "Movescount and device setting are out of sync. Please sync your Ambit now" Can I do this while my Ambit remains connected to the computer or can I only sync by re-connecting the device?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
asked 1 week, 5 days ago
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by
shartlan
on Suunto Ambit Black
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answer 1
Ambit syncs settings when it initializes connection to Movescount. So, You must disconnect and reconnect Ambit.
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Expert
answered 1 week, 3 days ago
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by
AndresP
Estonia
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Question

Windows tablet

Hello is it possible to synchronize the Ambit 1 with a Windows tablet?
Many thanks!
Gender: Female
asked 1 week, 5 days ago
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by
tanjaerni
on Suunto Ambit Black
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answer 1
I am not 100% sure for Ambit 1. I use Ambit 2 without any problem with my Lenovo Thinkpad Tablet 2. Generally - it should if it is Intel CPU based Tablet. It is NOT possible on Windows RT device.
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Expert
answered 1 week, 4 days ago
Customer avatar
by
AndresP
Estonia
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Question

When I try to install Moveslink2, I get an error message saying

My windows are 64 bit , is this a problem ???
What can i do ?
I follow your instuctions to delete ClickOnce “2.0” folder with sub folders.
But dosnt work
The log file is this :

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'
Read string value '4.0.30319'
Setting value '4.0.30319 {string}' for property 'DotNet40Full_TargetVersion'
The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':
Property: [DotNet40Full_TargetVersion] = 4.0.30319 {string}
Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'
Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'
Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'
Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true
Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'
'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697211'
Error: An error occurred trying to download 'http://d1c229iib3zm7m.cloudfront.net/windows/Moveslink2.application'.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 3 months, 3 weeks ago
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by
yantass
Greece
on Suunto Ambit Black
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answer 1
Try to download directly from: http://d1c229iib3zm7m.cloudfront.net/windows/Moveslink2.application
and then double clic on Moveslink2.application
Gender: Male
answered 1 week, 6 days ago
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by
fmanara
Rome, Italy
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answer 2
Please contact us about this issue at support@suunto.com.
answered 3 months, 3 weeks ago
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by
Elisa_from_Suunto
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Question

when will there be an android app for synchronizing my suunto ambit2 with my android phone?

This is really nessecary to make the watch useful. I will not bring a pc on a mountain adventure for example. It should be possible to download watch data to my phone and upload tracks from my phone to the watch. Hardware can't be the problem since one could use an adapter from usb to micro-usb. Please work on this!
Gender: Male
asked 3 weeks, 4 days ago
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by
rmrobbemond
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 1 week, 6 days ago
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by
Sophie_from_Suunto
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Question

what is the lttle arrow icon at bottom in time mode

In time mode when I toggle through the date, dual time, seconds etc I get a little arrow with a dot in the middle of it. What is this icon?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 5 days ago
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by
dazzla
Australia
on Suunto Ambit Black
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answer 1
This is the weather trend indicator, which is a new feature since the update.

The weather trend indicator is comprised of two lines forming an arrow. Each line represents a 3-hour period.
A change in barometric pressure greater than 2 hPa / 0.59 inHg over three hours triggers a change the direction of the arrow.
answered 1 week, 6 days ago
Customer avatar
by
Sophie_from_Suunto
+1point
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Question

R-R reading.

What is the R-R reading on Movescount. What does it measure?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 3 days ago
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Anonymous
Australia
on Suunto Ambit Black
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answer 1
R-R interval is the time elapsing between two consecutive R waves in the electrocardiogram.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 2 weeks ago
Customer avatar
by
mumie
CZ
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Question

Downloading moves from Ambit2S

I am heading out on a 2+ week backcountry trip and would like to operate a trekking sport mode for roughly 8hrs per day at 60sec GPS intervals. I am concerned that I will run out of memory before I get back to a laptop.

I plan on bringing a smartphone and could bring an iPad if absolutely necessary. Is there anyway to to download my moves from the watch onto an iPhone or iPad? Or is a laptop required. Thanks.
Gender: Male
Primary Sport: Trekking
Experience Level: Expert
 
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asked 3 months ago
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Anonymous
Canada
on Suunto Ambit Black
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answer 1
Sophie, how about downloading into a laptop (Mac )? the only way I know is by being connected to the internet and downloading the files from movescount... is there a way to download the gpx or similar file form the Ambit without being connected?

Thanks,

Gabriel
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 2 weeks ago
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by
GabrielFSS
California, USA
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answer 2
In order to be able to record all your trekking data, we advise you to have the GPS accuracy set to OK with a 10 second recording interval. This way the log capacity is approximately 199hours.
However, when using a HR belt, the log capacity is only approximately 75hours.

At the moment, it is not possible to upload your data to an iOS device. But thank you for your suggested feature, we have now forwarded it to our R&D department.
answered 2 months, 4 weeks ago
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by
Sophie_from_Suunto
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Question

How to join moves in movescount?

Hi,

is there a way to join two different moves into a new one?

I had to restart the exercise of some of my rides during last week in order for the watch to reacquire the GPS signal, and ended with two moves for the same ride.

Thanks in advance

ZP
Gender: Male
asked 4 weeks ago
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by
Ze_Pedro
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 2 weeks ago
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by
Sophie_from_Suunto
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Question

Ambit silver, buttos stucked

Buttons in my Suunto Ambit get stucked almost every time I press them. It had the same problem about a year ago but somehow the problem dissappeared....but now it is back again and Ambit is almost unusable (try to select something...mid button gets stucked and selects exit function...). This is EXTREMELY frustrating. Any tips to make the buttons work smoothly?
Gender: Male
asked 1 month, 1 week ago
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by
tuomash4
on Suunto Ambit Black
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answer 1
We recommend you to put the watch in a glass of water during the night. Take it out in the morning, gently dry it and then push the buttons to see if it is better.

If the buttons are still sticky, please send in your device for repair. You can make an online service request or contact a local Suunto dealer.
answered 2 weeks, 4 days ago
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Sophie_from_Suunto
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Question

i am unable to connect to my computer. when attaching connection clip familiar sound plays indicating that connection was achieved, but

5 seconds later another familiar sound tells me that connection ended. and that sequence of sounds just repeat itself. what can I do?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 weeks, 1 day ago
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Sufganiot
Rockaway, NJ
on Suunto Ambit Black
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answer 1
I had the same issue but reinstalled the Moveslink programme onto my laptop and the problem has been resolved. Hope this works for you too.
Gender: Male
answered 2 weeks, 4 days ago
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by
Eyeboy
UK
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Question

GPS accuracy deteriorating

GPS accuracy deteriorating as weeks go passed. My uploads to Strava are missing more segments.
It seems worse after a stop in one location, when the unit was new I had no problems.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
 
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asked 3 weeks ago
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kcbisho
UK
on Suunto Ambit Black
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answer 1
I have same experience if I use footpod.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 2 weeks, 6 days ago
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by
mumie
CZ
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