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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

Gps stuck searching

Hello, I have an Ambit3(HR) and when I try to use the GPS it gets stuck on 5%.
Gender: Male
asked 3 months ago
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by
omrikat
on Suunto Ambit Black
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answer 1
Please make sure you have the latest firmware installed on your Suunto Ambit3. The update is usually done automatically if you connect it to a PC that has Moveslink2 installed.

http://www.movescount.com/connect/moveslink/Suunto_Ambit

Alternatively, you can enter the Service Menu of your device by pressing the [Back Lap] and [Start Stop] buttons at the same time for approximately 11 seconds and select Action > GPS reset.
answered 3 days ago
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by
Beatrice_from_Suunto
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Question

not able to pair with hr moniter

Hi recetelnty i am not able to pair my watch with hr monitor. I was not using watch for 24 days so it was fully discharge. when i charged it this problem came. last month i changed the battery of hr monitor so could nt be the battery problem. please help in troubleshoot.
Gender: Male
Primary Sport: Running
Experience Level: Pro
asked 3 months ago
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by
inso123
India
on Suunto Ambit Black
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answer 1
Please try the following steps in order to pair your Suunto Ambit to the heart rate belt:

1. Please put on the HR Belt, make sure the electrodes are moistened and the strap is tightened to your chest
2. Go with the Ambit in the Pairing Menu (hold press the Next button while in Time view, then select Pair)
3. Select HR Belt
4. Keep the watch close to the transmitter of the HR Belt and you should see a message “Belt Paired”
5. Press and hold the “Next” button to exit
answered 3 days ago
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by
Beatrice_from_Suunto
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Question

Hi, the calories on my watch don't display correctly, they always show 0. What do I need to set up to make it work with an Ambit 1 + HR belt ?

Suunto Ambit (1) with an HR belt
Gender: Male
asked 1 month, 3 weeks ago
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by
baierschorsch
on Suunto Ambit Black
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answer 1
I think the calories are also related to your weight and other body metrics. Did you set your weight on http://www.movescount.com/settings#bodymetrics and then sync with the watch?
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Advanced
answered 2 weeks, 2 days ago
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by
mihai_omega
Romania
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Question

my average speed during a run in running mode is incorrect... It is a much lower figure than it should be

Can I reset the watch?
Gender: Male
asked 3 weeks ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
Did you configure the Running activity autopause to true or false?
If false, then the watch computes the average speed by taking into account all the pauses when you did not run. Therefore the average speed is much lower.
If true, did you run in a deep valley or near tall buildings? Could it be a poor reception issue?
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Advanced
answered 2 weeks, 2 days ago
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by
mihai_omega
Romania
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Question

difference in kms hiked between the Ambit and Iphone 4s

Is anyone else having this problem? I start both the Ambit and the Movescount app on my iphone at the same time at the beginning of a hike. . The maps at the end are identical but there is a big discrepancy shown between the kms hiked on the Ambit and the iphone. Today for example the Ambit showed 12.3 km hiked and my iphone movescount showed 14.26 kms hiked - a difference of over 2 kms. I am having this problem with all of my hikes when I use both the Ambit and the iphone. (As a matter of interest the Motion Xapp on the iphone shows the same distance as the Ambit)
Gender: Female
Primary Sport: Trekking
Experience Level: Advanced
asked 2 years, 11 months ago
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by
downunder
Australia
on Suunto Ambit Black
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answer 1
Hi, the iPhone and the Ambit2 give different measurements because of some factors: hardware (internal antenna sensitivity), software (the way raw data is interpreted) and sky view (watch on wrist has better readings than phone in pocket and signal blocked by the body).

iPhone 4 uses assisted GPS (aGPS) which uses triangulation for determining the location between cell towers or wi-fi networks. aGPS narrows down your location for faster GPS lock using the satellites.

What is relevant here: compare the track from all 3 sources (Ambit2, iPhone4 Movescount, iPhone4 Motion X) to the real trail on Google Maps. This is the best way to spot the positioning errors.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 2 weeks, 2 days ago
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by
mihai_omega
Romania
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answer 2
The iPhone GPS is not very accurate as it is using triangulation (cell tower, wifi and GPS) to keep track of the position. So you might as well rely on your Ambit and ignore the iPhone 4S readings.
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 2 years, 11 months ago
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by
ssstme
Japan / Germany
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Question

Why don't you give us the android movescount version ? when will you do this? I use the Samsung S5 phone.

Gender: Male
Experience Level: Beginner
asked 2 months, 1 week ago
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by
guyporto
Brasil
on Suunto Ambit Black
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answer 1
The Android App will be released in Open Beta and we are hoping to get it out next week.

This is because to launch the first version of the Android App we need to update the whole ecosystem (including software of Ambit3 watches and the latest iPhone version of the app) and we're currently waiting for the App store approval to move forward with this process.
answered 3 weeks, 6 days ago
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by
Beatrice_from_Suunto
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Question

Daylight saving time not applied in exported GPX

Hi,

Can anyone help me out on this: I keep having this problem with Suunto's GPX exports. Since we last changed clock times (Summer time), the export are once again wrong by one hour. I believe that Suunto do not correctly take Daylight Saving Time into account. (this problem was already signaled last year)

Here are the facts. Currently, Switzerland is in UTC+2. So when it is 12:00 in Switzerland, it is 10:00 in UTC (+0). The GPX files are written in UTC (+0). This saturday, I had a race, which started at local time 16:45. Logically, the GPX should therefore read 14:45, but instead it reads 15:45…

Am I wrong in my analysis? Could the problem come from something else? If not, how could I help to get this issue fixed?

Kindly,

Nicolas
Gender: Male
Primary Sport: Running
 
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asked 1 month ago
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svenjick
Switzerland
on Suunto Ambit Black
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answer 1
In order for the hour to be updated on the exported files, please log out of Movescount and then log back in.
answered 3 weeks, 6 days ago
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by
Beatrice_from_Suunto
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Question

Bad battery life

Hello,
I am pretty happy with my ambit, however since one month I have a disappointing battery life: In ABC mode, the battery lasts about 72h after full charge. However, it is said in the manual that I could expect about three weeks in this case.

Does I am missing something in the settings of the watch that could cause this battery drain ?

Second question: Now, with the ambit 2, can we (ambit 1 owners) expect new firmware updates (not only for bug fixing) ?
Gender: Male
Primary Sport: Climbing
Experience Level: Expert
 
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asked 2 years ago
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by
legibbon
France
on Suunto Ambit Black
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3 answers
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answer 1
Hello I have the same problem and have the Ambit 1 since aprile 2013, I had always the Timekeeping funciton enabled and GPS off and my watch used to last exactly 30 days, since 3 month now its lasting onyl 15 days every time I recharged it!!!

What is ABC mode guys ? Today I switched off the Timekeeping function and plugged it in my laptop and forced the firmware update, and now waiting for the recharge. I will see what will happen with this recharge.

Please let me know what is ABC mode as I couldn't find an answer on google nor on the manual.

Thanks
Gender: Male
answered 1 month ago
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by
maiochine
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answer 2
After doing what I wrote in my earlier reply I am at 3 weeks and counting with my Ambit on a single charge and using in ABC mode only. Recharge will be needed soon and I'll switch back on GPS timekeeping and monitor again. I'll not install the latest firmware until this test is complete and then I'll likely repeat the sequence.
Gender: Male
answered 2 years ago
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by
SheehyR
New England
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answer 3
I sent a longer answer to this question that hasn't been approved yet so I'll keep it short.

Attach your ambit to computer
Turn off GPS timekeeping if enabled
Set Alti / Baro to either one but not automatic
Synch Ambit
Do forced firmware update
Charge to 100%
Use only in ABC mode. DO NOT USE GPS FUNCTION and note battery life.

When Ambit runs out of juice you can reattach to your computer and turn on GPS timekeeping.

Synch Ambit to change setting
Charge to 100%
Do a manual GPS location check so the timekeeping function kicks in
Return to ABC mode
Wear and use in ABC mode only and note your battery life.
Gender: Male
answered 2 years ago
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by
SheehyR
New England
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Question

Data not downloading to Moveslink 1.3.17

Just updated Moveslink 2 to version 1.3.17.

I get an 'ok' against the Downloaidn gdata from device but no actual moves are stored / transferred to Moveslink? See attached image.

Never happened before...

Help?!
Gender: Male
Primary Sport: Running
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asked 1 month ago
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Docsportello
on Suunto Ambit Black
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answer 1
Downgraded to 1.3.12. Now works fine.
Gender: Male
answered 1 month ago
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by
Docsportello
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Question

lock permanent and not opening watch is hanged

I had locked my watch just before the bty was about to die. When i had recharged it again the lock was not open. This is preventing me to use various fns in watch like i am not able to use the page which comes after pressing and holding next button. I am not bale to use timer etc. What to do plz guide.
Gender: Male
Primary Sport: Trekking
User submitted photo
asked 2 months, 1 week ago
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by
Anonymous
India
on Suunto Ambit Black
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answer 1
I had a similar problem with my Ambit locking and not being able to unlock it. It resolved when I did a "Force firmware update". It's very easy but you lose data stored on the Ambit. Connect your Ambit to your computer, click on Moveslink in the notification area and then click "Force firmware update". Follow the choices to force the update. It should take a few minutes. Hope that helps.
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 1 month, 4 weeks ago
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by
slickfingers
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Question

Movescount info of my rides..missing

Hi!

May I ask why does my info of some of my rides missing just like on the attached image? How can I solve the problem? I checked internet browsers..different computer, ipad & iphone...the same problem.

Please let me know.

Many thanks!
Gender: Male
User submitted photo
asked 2 months, 2 weeks ago
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by
stephenpdavid
on Suunto Ambit Black
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answer 1
Hi
I think you did not sync all your moves
go to suuntoapp.txt it is the log file for suunto
look for sync error like response Not authorized. You need to go to movescount and allow access from this software.
[2015-Mar-14 15:58:00 +0200] [ERROR] SyncServiceImplementation: syncMove failed for move 2015-01-31T07:29:00: error code 2
for this error you should "ALLOW" moveslink2 from the connection tabs
at movescount
for history moves :
You should also edit the library file (XML)
tags under <McSync>
remove all <LastSuccessfulTime> entries or update to 1 day before
hope I helped
Gender: Male
Primary Sport: Cycling
answered 2 months, 2 weeks ago
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by
BennyD
Israel
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Question

New Suunto Ambit Update?

Hi Team Suunto,
do you support the original Ambit further and make a new update?
With the same functions like in the Ambit 3 update 1.5 in mid march 2015?
Greetings
Sebastian
Gender: Male
Primary Sport: Running
Experience Level: Expert
 
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asked 2 months, 3 weeks ago
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FlinkerDrache
Niestetal, Deutschland
on Suunto Ambit Black
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answer 1
The development focus is on the Ambit3 series. There will be no more Ambit Original specific features, but the software updates will still be available for the older models as well.
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Linux Support

Hy!
Will there ever be Linux platform for Moveslink?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 years, 1 month ago
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by
_sid_
eu
on Suunto Ambit Black
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answer 1
Seriously Suunto? Where's your Finnish pride?

I really enjoy my Ambit, but I will not likely replace it or buy another Suunto electronic device until Suunto shows some love for the Linux platform. We don't expect anything fancy; Just sync from the command line or some other minimal capability. I'm tired of borrowing friends' Windows computers to synch my device.
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
answered 2 months, 2 weeks ago
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by
alexoolong
Denmark
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answer 2
So far, we are not aware of any information in that direction.
answered 1 year, 11 months ago
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by
Diana_from_Suunto
-1point
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Question

How to reset factory setting ?

Hi
I decided to mark my location and rename it but i don't know what i did and in exercise menu all the items ( mountain,running, bicycle ... ) were omitted .how can i make it comeback ?
best regards
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
asked 3 months, 3 weeks ago
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by
kamikasi
Iran
on Suunto Ambit Black
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answer 1
To reset your Suunto Ambit to factory settings, please go to Movescount - Watches&Devices - Suunto Ambit and click on "Restore default values".

Once done, please re-synchronize your device to Movescount through Moveslink2.
answered 2 months, 2 weeks ago
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Beatrice_from_Suunto
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Question

pedometer

How can I make my Ambit3 into a pedometer. Is it a way without going in to a sports mode?
Gender: Male
asked 2 months, 3 weeks ago
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by
rehanr22
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we will forward your suggested feature to our R&D department.
answered 2 months, 3 weeks ago
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by
Sophie_from_Suunto
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Question

How come my Calories burned vary from my previous device

I've been using Suunto heart rate monitors since 2008 and by far the burned calories have bee approximately the same throughout several devices and years. Now with Ambit the count seems to be way off. And if I calculate the value by using formula for Women: C/min = (-20.4022 + 0.4472 x HR - 0.1263 x weight + 0.074 x age) / 4.184 my results vary by 25% (approximately the same between the devices). Is the value received from Ambit accurate?
Gender: Female
Primary Sport: Dancing
Experience Level: Advanced
 
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asked 3 months, 1 week ago
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LauraKe
Norway
on Suunto Ambit Black
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answer 1
Hello, as a runner, I noticed as well an important difference between my Ambit vs the previous Polar or Garmin HR I used.

When running, the burned calories amount to approximately a (very) little more than 1 Kcal/km/kg. Running faster makes you burning fat faster but it lasts less time so there is no real difference between someone that runs slowly for a longer time (for a "hill-free" run).

Based on this formula I concluded that many calories were missing in the amount given by the Ambit, and I suppose (?) this is because the basal metabolism is not included in the Ambit total : the watch is not giving you all the calories burned during the exercise but only the calories you burned minus the calories you would have burn doing nothing. I found nothing about the formula used by Suunto in the Ambit. I would be very interested to have the exact explanation.

To me, as this is not satisfying, I just set up a very basic formula based on comparison with previous data from other HR, and completely left appart the Ambit calorie values.
Gender: Male
answered 3 months ago
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by
ksonen
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Question

Moveslink2 error after updating

I update the moveslink2 app yesterday. But after update, application couldn't sync. Every try to sync always appear sign in. I have try to uninstall and install moveslink2 app on many computers but the problem still same. What can I do to fix?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
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asked 3 months ago
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kriznaa
Indonesia
on Suunto Ambit Black
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answer 1
I have exactly the same problem. I sent a message to the support and waiting for an answer. I'll follow your question here as well. Good luck
Gender: Male
answered 3 months ago
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by
kitel00per
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Question

How to change map datum in Suunto ambit?

Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 4 months ago
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Anonymous
Singapore
on Suunto Ambit Black
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answer 1
You can change the GPS format on your Suunto Ambit:

1. from the device directly: press and hold the NEXT button to enter the Options Menu, then select General - Formats - Position format.

2. from Movescount: Gear - Suunto Ambit - General settings - GPS Position format.
answered 3 months ago
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Beatrice_from_Suunto
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Question

Movescount2 with Ambit

As an ocean paddler, how do i initate movescount? Similar to Garmin is there something I need to do to activate my Ambit to know its "race start time" so then it downloads properly to Movecount later? Does it matter that i do not have heart monitor, i am only interested in GPS data.
Gender: Male
Primary Sport: Canoeing
Experience Level: Advanced
asked 3 months ago
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Anonymous
on Suunto Ambit Black
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answer 1
To start an exercise with your Ambit kindly see this video: https://www.youtube.com/watch?v=PVPfNcanjWM&list=PL6C2C7E945422BA0D&index=9

You do not have to use a heart rate belt.

To synchronize your device with movescount.com simply connect it to your computer and then enter your account information into the Moveslink2 program. Your data should then automatically transfer.
answered 3 months ago
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Diana_from_Suunto
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Question

Temperature and altitude not showing on my Ambit

Hi there,

I have an Ambit watch that is two years old. Since the last sync with my computer (that happened 3 days before writing this to you), the temperature and altitude functions of my watch stopped working. I mean the temperature shows "--" instead of a number, while the altitude stays constant no matter how high/low I'm going.
When I first entered the exercise mode, just after the update I mentioned, the watched showed 10000m for altitude.

Just before writing this, I connected the watched once again to my computer hopping that the issue will go away, but it didn't happened like that :).

Can you please let me know what can be done to get back my temperature and altitude readings ?

Thanks!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 months ago
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by
ionutvoda
on Suunto Ambit Black
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answer 1
There appears to be an issue with your airpressure sensor.

I would recommend trying a forced firmware update.

Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If the issue remains, you will need to send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 3 months ago
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Diana_from_Suunto
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