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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

can the Suunto Ambit 2 HR watch show calories burnt on the monitor or do I have to find it in movescount?

Gender: Female
Primary Sport: Trekking
Experience Level: Advanced
asked 3 weeks, 2 days ago
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by
monpov
on Suunto Ambit Black
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answer 1
You can see the calories, when you use a Heart-rate belt together with the watch. You can choose the calories to be displayed during exercise by going to your Movescount Gear page and changing customization.
answered 3 days ago
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by
Diana_from_Suunto
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Question

Ambit 2 stopped working

None of the buttons work on my Ambit 2 anymore. They all 'beep' when I push them, but nothing happens. I can charge it, and tried resetting it from Moveslink (whichk worked) but still none of the buttons do anything other than 'beep'
Gender: Male
 
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asked 2 weeks, 2 days ago
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by
weeean
on Suunto Ambit Black
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answer 1
Try to do 5 button rest to the watch. It can be done so that your press and hold all the 5 buttons approx. 12 seconds.

If not working you need to send the device to repair:
suunto.com, support, repair services, online service request
answered 3 days ago
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by
Diana_from_Suunto
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Question

my suunto ambit does not read the hf belt anymore. is there a way of reseting the device?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 weeks, 1 day ago
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Anonymous
austria
on Suunto Ambit Black
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answer 1
Please try pairing the HR belt through the 'Pairing' menu and wearing the belt as if you were starting an exercise.
answered 3 days ago
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by
Diana_from_Suunto
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Question

How can I unlock my watch?

I am not able to unlock my watch, even after holding down the unlock button for 2-3 seconds. Also, I was not able to save my workout by pressing and holding the stop button. This has never been a problem before my watch has been stuck in the lock position.
Gender: Female
asked 1 week, 1 day ago
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by
wksmith
on Suunto Ambit Black
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answer 1
Please do a Force Firmware Update of your Suunto Ambit by following these steps :

- open Moveslink2
- connect your watch
- when it's done transferring please click the red icon with a white M on in your toolbar
- choose the option “Force Firmware Update” and you will get a pop up window
- press “Confirm” and then wait. It will take 4-7 minutes

If this doesn't solve the issue, please contact us directly at support@suunto.com
answered 4 days ago
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by
Sophie_from_Suunto
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Question

My logbook become Jibrish

Middle my last run, suddenly my Ambit 2 R stopped showing the details and when I stopped my run it took to much time to save the exercise and then I relaized that the logbook list bacome Jibrish
Gender: Male
Primary Sport: Running
asked 4 weeks, 1 day ago
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by
avif56
on Suunto Ambit Black
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answer 1
This might be an error in the software. Please contact our support or your local retailer.
answered 4 days ago
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by
Diana_from_Suunto
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Question

A beep system

Hi, I'd like to know if it is possible to activate a beep system during a sports activity such as a run, by which the watch beeps every 1 mile or so, without having to look at the watch for the distance, the watch basically notifies you.

Kind Regards
Eisvis
Gender: Male
asked 1 month ago
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by
Eisvis112
on Suunto Ambit Black
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answer 1
It is possible to set autolaps in Movescount and sync those into the watch. You could set an autolap based on distance, with 1 mile and leave the alarm sounds on. This way the watch gives you a quick beep to let you know that yet another mile has been passed.
answered 4 days ago
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by
Diana_from_Suunto
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Question

What happens to the data when the battery runs out?

I just came back from a 7day trip and my battery died on the last day. I've just connected it and it has lost all time/date settings. Is this normal? I guess it also losses all my log data from the week also?

thanks
Gender: Male
asked 1 month, 1 week ago
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by
seamus0
on Suunto Ambit Black
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answer 1
Your logbook should not empty itself unless you perform a forced firmware update.
answered 4 days ago
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by
Diana_from_Suunto
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Question

issue with altimeter and temperature

hello,
The temperature is not recorded anymore. Thus it seems it cannot register altitude anymore (it says 65 000m and does not work better even after resetting GPS and altitude).
does that mean the sensor is broken?
thanks.
Gender: Male
asked 3 weeks, 6 days ago
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by
sebi332
on Suunto Ambit Black
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answer 1
We would kindly recommend you to send the device to our service center for repair.

In order to do so, please check the following page : http://www.suunto.com/Support/ go to repair servies and then online service request.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 4 days ago
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by
Sophie_from_Suunto
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Question

Is there any way I can export waypoints

I have POI on the ambit and I want to get them into Movescount. How do I do this?
Gender: Male
asked 1 month, 2 weeks ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
Your Points of Interest will be transferred automatically when you synchronize your device with Movescount.
answered 4 days ago
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by
Diana_from_Suunto
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Question

how do i download apps

Gender: Male
asked 1 month, 2 weeks ago
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by
wpaustin55
on Suunto Ambit Black
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answer 1
In order to add an app, please go to movescount.com. Choose plan&create and then app zone.
Look for the apps you are interested in and click on the 'save' button. The app will now be saved in your library.

When the app is saved in your library, all you need to do is add it into the sport mode you want to use it in, by following these steps :

- log into movescount.com
- go to gear => Suunto Ambit
- choose the sport mode and click 'edit'
- add a display and change the content by clicking the small blue icon
- go to the tab 'MyApps' and choose app you wish to use
- press ok and then save

After synchronization the app will be visible in the watch during exercise.
answered 4 days ago
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by
Sophie_from_Suunto
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Question

fully compatibility with Android devices

The Movescount app for Google Play (which you are working on) will bring also the notifications on watches and a full compatibilities with Android devices, actually equalizing to the iOS or not? It would be a big missing
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 weeks, 5 days ago
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by
bale
Italy
on Suunto Ambit Black
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answer 1
We are currently working on Android compatibility, which should be available in 2015, however a more precise date is not available at the moment.

Information regarding this, will be communicated via our website or social media.
answered 5 days ago
Customer avatar
by
Sophie_from_Suunto
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Question

Suunto Ambit doesn`t work.

My Suunto connects to moveslink but does not download or upload anything. It turns off after a few seconds. This is the first time use.
Gender: Male
Primary Sport: Alpine Skiing
Experience Level: Expert
asked 3 weeks, 1 day ago
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by
mountain_x2000
Romania
on Suunto Ambit Black
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answer 1
Have you fully charged it?
Have you tried resetting the device using Moveslink?
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
answered 2 weeks, 5 days ago
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by
MTCChan
New York, NY, USA
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Question

How do I connect my Ambit3 to my phone? I was lead to believe that it was possible to get phone information on the watch

My phone is an Andriod HTC One. There was no specification that this wouldn't work. I can't even find a manual on the site.
Gender: Male
asked 1 month, 1 week ago
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by
ehtkhr
on Suunto Ambit Black
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answer 1
Currently, the Ambit3 is only compatible with iOS devices.

We are working on Android compatibility, but at the moment no specific launching date has been decided.

Please keep an eye on our Facebook page in order to be updated regarding updated.
answered 4 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

biometrics & personal settings

Hi,

Using move count with my Ambit, my body metrics that are listed under "settings" are not transferred to the personal settings listed under "gear". How do I get this done?

Thanks!

Bart
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
bahoeben
The Netherlands
on Suunto Ambit Black
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answer 1
Please make sure your body metrics are correct on your Suunto Ambit and re-synchronize the device.

If the issue still persists, please contact us at support@suunto.com
answered 4 weeks, 1 day ago
Customer avatar
by
Sophie_from_Suunto
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Question

what is minimum length pool

Hi I am looking for a swim watch that will count laps and or strokes in a 12 metre pool, do you have any products that accomodate this?

Thanks
Gender: Female
Primary Sport: Swimming
Experience Level: Beginner
asked 2 months ago
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by
JoHut
on Suunto Ambit Black
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answer 1
When teaching swim styles with the Suunto Ambit2 S, you can select the pool length from the predefined values, or select the
custom option to specify the pool length.
answered 4 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

Missing data Suunto Ambit Logbook

I've cycled for 15 days without having an internet connection. Therefore it seems that the logbook in my Suunto Ambit has only saved the last 5 days of the trip. Movescount doesn't show the other data either. Is there a possibility to get the data of the first ten days back?
Gender: Female
asked 2 months ago
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by
Anonymous
The Netherlands
on Suunto Ambit Black
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answer 1
As the Ambit watches have circular memory, the oldest data is automatically overwritten when the logbook is full.

There is unfortunately no possibility to recover these data.

For future reference, you could change your GPS settings in order to have more log hours on your Ambit.
answered 4 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

failed to synchronize suunto ambit2 with movescount???

I get this msg. "failed to synchronize suunto ambit2 with movescount movescount. the data will be transferred next ime you have network connection"

I've unplugged the watch 5 times. I've uninstall and install moves link and still shows the same. My connection is fine.

What can I do???
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 2 months, 1 week ago
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by
rich4545
Portsmouth, Portsmouth, UK
on Suunto Ambit Black
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answer 1
Please try re-installing Moveslink2 to see if that solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 4 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

Problem uploading Moves to Movescount

I have no problems uploading Moves recently, but today they will not upload.
I get:
Failed to synchronize Suunto Ambit with Movescount. The data will be transferred the next time you have network connection.

Clearly I have a network connection since I'm typing this note on the same computer I'm trying to upload with.
Gender: Male
Primary Sport: Multisport
User submitted photo
asked 2 months, 1 week ago
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by
GatorMike
on Suunto Ambit Black
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answer 1
Please try re-installing Moveslink2 to see if that solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 4 weeks, 1 day ago
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by
Sophie_from_Suunto
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Question

Ambit 1st Generation (FW 2.0.8) and battery life reduction

Hello,

Since the last FW (2.0.8) for my Ambit 1st Generation, I observe a bad impact on the life time of the battery.

For exemple, last Sunday, the battery was charged at 83%, and today (3 days after) the battery is charged at 41%. And during this 3 days, the Ambit was not used at all (the Lock function was enabled).

Is somebody experience this same problem ?

Thanks !
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 year, 4 months ago
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by
eTrex
on Suunto Ambit Black
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5 answers
Answers
answer 1
I have the same issue. I also found that the watch has remained on 0% for around 12 hours without going dead!
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 4 weeks, 1 day ago
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by
Anonymous
Johannesburg, South Africa
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answer 2
Hello,
Finally, I decided to send my Ambit to Suunto. And I will receive a new one ...

If you observe the same problem, you should probably do the same thing.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 3 months ago
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by
eTrex
France
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answer 3
Hello,

I have compared the battery lifetime of my Ambit with the one of a colleague (same charge level, same mode,same FW, ... same conditions).

3 hours after a full charging, my Suunto lost 3% of battery capacity, and the one of my colleague was still at 100% ...

I conclude that the problem come from my Suunto, and not from the FW ...
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 4 months ago
Customer avatar
by
eTrex
France
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answer 4
Hi All,

For your information, I tried to reset GPS and force the firmware update but without success (FW 2.0.8) ...

Regards
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 4 months ago
Customer avatar
by
eTrex
France
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answer 5
Hi Suunto,

It will be nice to have an answer to know if I need to send back my unit to the repair center, or if it's a general issue which will be fixed by the firmware update scheduled end of June ?

Just for reminder, this watch is very expensive and users/customers can expect have the associated service ...

Many thanks
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 4 months ago
Customer avatar
by
eTrex
France
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Question

Ambit 3 Peak

Hi,

recovery time shows 100 hours. I feel good for a new run. How does it correlate the the training?

When is the Android App available? Is it possible to test it as beta?

Thanks,

Frank
Gender: Male
Primary Sport: Trail Running
Experience Level: Expert
 
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asked 1 month ago
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Frank11
Switzerland
on Suunto Ambit Black
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answer 1
Ambit might be "thinking" you are working out harder than you really are. For recovery time to be accurate you need to setup realistic activity class, maximum heart rate, rest heart rate, and verify that heart rate zones make sense. You can set that up in movescount -> Settings -> Body Metrics.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 month ago
Customer avatar
by
silentvoyager
USA
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