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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

Hi. My Ambit is failing to open the Moveslink2 program, and consequently no data is being transferred to Movescount.

Opening Moveslink2 and then attaching the watch does not help either, and I have now tried with Moveslink2 on two different Macs and one PC running Windows 7 Pro (v.1.3.19 on Mac, v. 1.3.23 on PC). The watch charges ok, but no data is being transferred.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Expert
 
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asked 3 weeks, 2 days ago
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by
jregin
Greenland
on Suunto Ambit Black
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answer 1
Suunto support gave me this answer:
If the watch is not recognized on two different computers, it can either be a cable fault or a device fault. We advise you to try with a different USB cable and also to perform the following: while in time mode, press and hold the two top buttons, select action, GPS reset.

The GPS reset worked, and I have now successfully transfered data from the past week to Movescount!
Gender: Male
Experience Level: Expert
answered 2 weeks, 3 days ago
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by
jregin
Greenland
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answer 2
I also have the same issue, I uninstalled Moveslink2 from my Mac and reinstalled it, I was then able to transfer all the data. However, I have just tried again after my latest activity and it is again not seeing the watch when I attach to the computer.
Gender: Female
Primary Sport: Running
Experience Level: Expert
answered 2 weeks, 3 days ago
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by
KirstyFrance
France
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Question

Would it be possible to edit the move once uploaded?

In case we forgot to stop the move's recording at the end of it, would it be possible to crop on the move (once uploaded) in order to delete the end of the record until the "real" end of it (and then not take into account some odd speed and distance, i.e. during a car transportation)?
Gender: Male
asked 5 months, 2 weeks ago
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by
Pepino7438
on Suunto Ambit Black
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answer 1
If you sync with strava at least you can do it there. Came here seeking answer to same question. Suunto one way or another you gotta open this stuff up and give us the control we need. I don't want excuses or explanations just results.
Gender: Male
answered 2 weeks, 6 days ago
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by
BeereHere
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answer 2
Unfortunately the is not currently a feature of movescount.com, and the data from the entirety of the move will be added to the results.

However a number of people have asked for this feature, and our Movescount Team is aware of it. Hopefully the feature will become implemented in a coming update for the website!
answered 5 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

interval timer and HR

Is there a way to have a screen that displays my interval timer and current HR? Thanks
Gender: Male
 
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asked 1 month, 1 week ago
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by
jemdur
on Suunto Ambit Black
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answer 1
In movescount, go to your ambt settings. There you'll see several settings/training options. Open the one you want to use or create a new one. In here you can build the screens as you want them.
Gender: Male
Experience Level: Advanced
answered 1 month ago
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by
etzilla
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Question

interval reading in movescount

Hi,

when using the T6c with time-based interval, I can read-out these intervals in Movescount. When using a user-app on the Ambit I can do my intervals, but I can't see them in Movescount. Am I overseeing something?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month, 1 week ago
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by
etzilla
on Suunto Ambit Black
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answer 1
SOLVED.
I did oversee something in the usermanual. I had to activate the int. timer on the watch.....
For those who want to know also, check the youtube-link
Gender: Male
Experience Level: Advanced
Video Answer:
(click to see the video)
answered 1 month ago
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by
etzilla
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Question

How do I turn the watch off?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 1 week ago
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by
sabinrunner
on Suunto Ambit Black
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answer 1
top 2 buttons press together and chose power off
Gender: Male
Primary Sport: Cycling
Experience Level: Beginner
answered 1 month, 1 week ago
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by
danielgr3
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Question

Missing Exercise mode on watch

My running season is now picking up so I went to use my Ambit but found it was dead, so I charged it up. Also, I installed Moveslink on a new Windows 7 install and sync'ed it with my Ambit.

Since then my watch doesn't have the Exercise mode anymore! I've confirmed the compass is calibrated and HR belt paired.

Also, holding the START STOP button does nothing...

Is there something else I need to do? How would that mode suddenly disappear?
Gender: Male
 
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asked 1 month, 2 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
Original poster here....

UGH, I'm stupid, it's just short push of the button to get into exercise mode, not a long hold.

Disregard, nothing to see here, just someone suffering from some mental disease. :/
Gender: Male
answered 1 month, 1 week ago
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Anonymous
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Question

My watch is not charging or uploading.

My watch is very inconsistent on charging and uploading data
Gender: Male
Experience Level: Advanced
asked 4 months, 1 week ago
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by
jdoyle
on Suunto Ambit Black
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answer 1
Please check the 4 pins on the USB cable. In order to ensure a proper connection and charge, all 4 need to have the same length.
answered 1 month, 3 weeks ago
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by
Beatrice_from_Suunto
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Question

How do I upload apps to my device

How do I upload an app to my Ambit device
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Beginner
asked 4 months, 1 week ago
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by
peter_b
on Suunto Ambit Black
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answer 1
First, go to Movescount > Plan & Create > App Zone and saved the desired app (make sure that it is compatible!).

Next, go to Watches & Devices > Suunto Ambit > Sport modes > Edit (e.g. Running) and click on one of the 8 displays that appear.

From the 'Choose what to show in this row' window go to 'My Apps' and select the app.

Save the changes and reconnect your Suunto Ambit to the computer to allow it to synchronize the settings via Moveslink2.
answered 1 month, 3 weeks ago
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by
Beatrice_from_Suunto
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Question

When exporting moves to xls is it possible to specify what parameters are exported?

The intent is to graph fitness progress for selected fields over a period of time.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 4 months, 1 week ago
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by
osok
Canada
on Suunto Ambit Black
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answer 1
You cannot select which parameters to export, nevertheless, you can edit the Excel file and keep the information that you require.
answered 1 month, 3 weeks ago
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by
Beatrice_from_Suunto
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Question

two bike POD wih SUUNTO AMBIT?

I have road bike POD without any issue. I bought second bike pod for MTB. When I pair MTB, my road POD is forgotten.
Can I have two different bike POD with suunto ambit. I don't need food or cadence POD but I didn't find the way how to remove it and add a second bike POD.
I believe that technically it's possible and it should be possible with some new firmware. But maybe I'm only wrong with setting. Can you help me?
thank you!
Gender: Male
Primary Sport: Mountain Biking
asked 4 months, 2 weeks ago
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by
rsoft72
on Suunto Ambit Black
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answer 1
Please be advised that only the Suunto Ambit2 generation of watches and later have multiple bike POD support.

The Suunto Ambit (first generation) can only have 1 bike POD paired at a time. Whenever you want to use another one, you will have to pair and calibrate it.
answered 1 month, 3 weeks ago
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Beatrice_from_Suunto
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Question

My HR data isn't showing up in Movescount (web or app)

My HR data isn't showing up in Movescount (web or app), however it was showing on my Ambit 3 Sport during workout and is shown as a percentage when I hover over the route map online.
I'm using the new smaller Suunto HR monitor.
Gender: Male
Experience Level: Beginner
User submitted photo
asked 4 months, 2 weeks ago
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by
JSwerve
on Suunto Ambit Black
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answer 1
Please make sure that you click on the 'Heart Rate' tab under the Graph in Movescount in order for you to see the data.
answered 1 month, 4 weeks ago
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by
Beatrice_from_Suunto
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Question

HR results not correct

He there,

When I started using the Ambit 3 Peak the heart rate monitor seems to do the job. Unfortunately the monitor is showing unconnected and somethings wrong peaks lately. I'm not sure if this has something to do with the lastest firmware update I did 2 weeks ago?

I already replaced the battery of the HR module. No change there.
I also make the belt wet before usage and it's directory on my skin and tight enough.

Do you know what could be wrong?

Hope to hear from you soon.

Best regards,

Richard
Gender: Male
Primary Sport: Running
Experience Level: Expert
 
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asked 4 months, 3 weeks ago
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Anonymous
Netherlands
on Suunto Ambit Black
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answer 1
Please try updating the firmware on your Suunto Ambit3 to version 1.5.44 and re-pair it with the Smart Sensor.

To access the pairing menu of your watch, keep the Next button pressed while in Time mode, for a few seconds.

Finally select Pair - HR Belt and follow the instructions.
answered 1 month, 4 weeks ago
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Beatrice_from_Suunto
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Question

Deleted a move in Movescount and data is still in Logbook. Can I get back?

Experience Level: Advanced
Gender: Female
 
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asked 2 months ago
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by
happyvc
on Suunto Ambit Black
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answer 1
You can retrieve the lost moves by following these steps :

1. Close Moveslink2 application.
2. Open the Moveslink2 folder, depending on what operating system you have, please follow these steps:
- Windows XP and Vista: Start->Run-> type %AppData% then press enter. Open the 'Suunto' folder then the 'Moveslink' folder.
- Windows 7 and 8: Start-> type %AppData% in Search programs and files field then press enter. Open the 'Suunto' folder then the 'Moveslink' folder.
- Mac OSX 10.7 or above: Click on Finder - on the top bar click Go - Go to Folder and type or paste in this: ~/Library/Application Support Suunto folder with the Moveslink folder inside.
3. Remove all files in this folder.
4. Disconnect your computer from the internet (Turn wifi off, and remove the cable)
5. Start Moveslink2 again.
6. Synchronize your watch. Wait until fully completed.
7. Go back to the application folder and find the Move you want to recover (you can search for "<DateTime>" and spot the correct date for the Move.
8. Open the file with TextEdit or Notepad.
9. Modify the last number inside the <Duration> tag. You will find the duration tag few rows above the <DateTime> field. You could for example change <Duration>123.4</Duration> to <Duration>123.5</Duration>.
10. Save the file.
11. Connect your computer to the internet.
12. Launch Moveslink2 and synchronize Ambit. Note: you'll need to connect again to Movescount by entering your email address and password.
answered 1 month, 4 weeks ago
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by
Sophie_from_Suunto
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Question

Gps stuck searching

Hello, I have an Ambit3(HR) and when I try to use the GPS it gets stuck on 5%.
Gender: Male
asked 5 months ago
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by
omrikat
on Suunto Ambit Black
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answer 1
Please make sure you have the latest firmware installed on your Suunto Ambit3. The update is usually done automatically if you connect it to a PC that has Moveslink2 installed.

http://www.movescount.com/connect/moveslink/Suunto_Ambit

Alternatively, you can enter the Service Menu of your device by pressing the [Back Lap] and [Start Stop] buttons at the same time for approximately 11 seconds and select Action > GPS reset.
answered 2 months ago
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by
Beatrice_from_Suunto
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Question

not able to pair with hr moniter

Hi recetelnty i am not able to pair my watch with hr monitor. I was not using watch for 24 days so it was fully discharge. when i charged it this problem came. last month i changed the battery of hr monitor so could nt be the battery problem. please help in troubleshoot.
Gender: Male
Primary Sport: Running
Experience Level: Pro
asked 5 months ago
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by
inso123
India
on Suunto Ambit Black
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answer 1
Please try the following steps in order to pair your Suunto Ambit to the heart rate belt:

1. Please put on the HR Belt, make sure the electrodes are moistened and the strap is tightened to your chest
2. Go with the Ambit in the Pairing Menu (hold press the Next button while in Time view, then select Pair)
3. Select HR Belt
4. Keep the watch close to the transmitter of the HR Belt and you should see a message “Belt Paired”
5. Press and hold the “Next” button to exit
answered 2 months ago
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by
Beatrice_from_Suunto
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Question

Hi, the calories on my watch don't display correctly, they always show 0. What do I need to set up to make it work with an Ambit 1 + HR belt ?

Suunto Ambit (1) with an HR belt
Gender: Male
asked 3 months, 4 weeks ago
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by
baierschorsch
on Suunto Ambit Black
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answer 1
I think the calories are also related to your weight and other body metrics. Did you set your weight on http://www.movescount.com/settings#bodymetrics and then sync with the watch?
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Advanced
answered 2 months, 2 weeks ago
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by
mihai_omega
Romania
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Question

my average speed during a run in running mode is incorrect... It is a much lower figure than it should be

Can I reset the watch?
Gender: Male
asked 2 months, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
Did you configure the Running activity autopause to true or false?
If false, then the watch computes the average speed by taking into account all the pauses when you did not run. Therefore the average speed is much lower.
If true, did you run in a deep valley or near tall buildings? Could it be a poor reception issue?
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Advanced
answered 2 months, 2 weeks ago
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by
mihai_omega
Romania
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Question

difference in kms hiked between the Ambit and Iphone 4s

Is anyone else having this problem? I start both the Ambit and the Movescount app on my iphone at the same time at the beginning of a hike. . The maps at the end are identical but there is a big discrepancy shown between the kms hiked on the Ambit and the iphone. Today for example the Ambit showed 12.3 km hiked and my iphone movescount showed 14.26 kms hiked - a difference of over 2 kms. I am having this problem with all of my hikes when I use both the Ambit and the iphone. (As a matter of interest the Motion Xapp on the iphone shows the same distance as the Ambit)
Gender: Female
Primary Sport: Trekking
Experience Level: Advanced
asked 3 years, 1 month ago
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by
downunder
Australia
on Suunto Ambit Black
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2 answers
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answer 1
Hi, the iPhone and the Ambit2 give different measurements because of some factors: hardware (internal antenna sensitivity), software (the way raw data is interpreted) and sky view (watch on wrist has better readings than phone in pocket and signal blocked by the body).

iPhone 4 uses assisted GPS (aGPS) which uses triangulation for determining the location between cell towers or wi-fi networks. aGPS narrows down your location for faster GPS lock using the satellites.

What is relevant here: compare the track from all 3 sources (Ambit2, iPhone4 Movescount, iPhone4 Motion X) to the real trail on Google Maps. This is the best way to spot the positioning errors.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 2 months, 2 weeks ago
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by
mihai_omega
Romania
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answer 2
The iPhone GPS is not very accurate as it is using triangulation (cell tower, wifi and GPS) to keep track of the position. So you might as well rely on your Ambit and ignore the iPhone 4S readings.
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 3 years, 1 month ago
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by
ssstme
Japan / Germany
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Question

Why don't you give us the android movescount version ? when will you do this? I use the Samsung S5 phone.

Gender: Male
Experience Level: Beginner
asked 4 months, 1 week ago
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guyporto
Brasil
on Suunto Ambit Black
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answer 1
The Android App will be released in Open Beta and we are hoping to get it out next week.

This is because to launch the first version of the Android App we need to update the whole ecosystem (including software of Ambit3 watches and the latest iPhone version of the app) and we're currently waiting for the App store approval to move forward with this process.
answered 2 months, 4 weeks ago
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by
Beatrice_from_Suunto
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Question

Daylight saving time not applied in exported GPX

Hi,

Can anyone help me out on this: I keep having this problem with Suunto's GPX exports. Since we last changed clock times (Summer time), the export are once again wrong by one hour. I believe that Suunto do not correctly take Daylight Saving Time into account. (this problem was already signaled last year)

Here are the facts. Currently, Switzerland is in UTC+2. So when it is 12:00 in Switzerland, it is 10:00 in UTC (+0). The GPX files are written in UTC (+0). This saturday, I had a race, which started at local time 16:45. Logically, the GPX should therefore read 14:45, but instead it reads 15:45…

Am I wrong in my analysis? Could the problem come from something else? If not, how could I help to get this issue fixed?

Kindly,

Nicolas
Gender: Male
Primary Sport: Running
 
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asked 3 months ago
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svenjick
Switzerland
on Suunto Ambit Black
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answer 1
In order for the hour to be updated on the exported files, please log out of Movescount and then log back in.
answered 2 months, 4 weeks ago
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by
Beatrice_from_Suunto
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