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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

lock permanent and not opening watch is hanged

I had locked my watch just before the bty was about to die. When i had recharged it again the lock was not open. This is preventing me to use various fns in watch like i am not able to use the page which comes after pressing and holding next button. I am not bale to use timer etc. What to do plz guide.
Gender: Male
Primary Sport: Trekking
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asked 4 weeks, 1 day ago
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Anonymous
India
on Suunto Ambit Black
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answer 1
I had a similar problem with my Ambit locking and not being able to unlock it. It resolved when I did a "Force firmware update". It's very easy but you lose data stored on the Ambit. Connect your Ambit to your computer, click on Moveslink in the notification area and then click "Force firmware update". Follow the choices to force the update. It should take a few minutes. Hope that helps.
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 2 weeks, 5 days ago
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by
slickfingers
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Question

Movescount info of my rides..missing

Hi!

May I ask why does my info of some of my rides missing just like on the attached image? How can I solve the problem? I checked internet browsers..different computer, ipad & iphone...the same problem.

Please let me know.

Many thanks!
Gender: Male
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asked 1 month, 1 week ago
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by
stephenpdavid
on Suunto Ambit Black
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answer 1
Hi
I think you did not sync all your moves
go to suuntoapp.txt it is the log file for suunto
look for sync error like response Not authorized. You need to go to movescount and allow access from this software.
[2015-Mar-14 15:58:00 +0200] [ERROR] SyncServiceImplementation: syncMove failed for move 2015-01-31T07:29:00: error code 2
for this error you should "ALLOW" moveslink2 from the connection tabs
at movescount
for history moves :
You should also edit the library file (XML)
tags under <McSync>
remove all <LastSuccessfulTime> entries or update to 1 day before
hope I helped
Gender: Male
Primary Sport: Cycling
answered 1 month ago
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by
BennyD
Israel
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Question

New Suunto Ambit Update?

Hi Team Suunto,
do you support the original Ambit further and make a new update?
With the same functions like in the Ambit 3 update 1.5 in mid march 2015?
Greetings
Sebastian
Gender: Male
Primary Sport: Running
Experience Level: Expert
 
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asked 1 month, 2 weeks ago
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by
FlinkerDrache
Niestetal, Deutschland
on Suunto Ambit Black
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answer 1
The development focus is on the Ambit3 series. There will be no more Ambit Original specific features, but the software updates will still be available for the older models as well.
answered 1 month, 1 week ago
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by
Diana_from_Suunto
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Question

Linux Support

Hy!
Will there ever be Linux platform for Moveslink?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 years ago
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by
_sid_
eu
on Suunto Ambit Black
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answer 1
Seriously Suunto? Where's your Finnish pride?

I really enjoy my Ambit, but I will not likely replace it or buy another Suunto electronic device until Suunto shows some love for the Linux platform. We don't expect anything fancy; Just sync from the command line or some other minimal capability. I'm tired of borrowing friends' Windows computers to synch my device.
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
answered 1 month, 1 week ago
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by
alexoolong
Denmark
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answer 2
So far, we are not aware of any information in that direction.
answered 1 year, 10 months ago
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by
Diana_from_Suunto
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Question

How to reset factory setting ?

Hi
I decided to mark my location and rename it but i don't know what i did and in exercise menu all the items ( mountain,running, bicycle ... ) were omitted .how can i make it comeback ?
best regards
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
asked 2 months, 1 week ago
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by
kamikasi
Iran
on Suunto Ambit Black
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answer 1
To reset your Suunto Ambit to factory settings, please go to Movescount - Watches&Devices - Suunto Ambit and click on "Restore default values".

Once done, please re-synchronize your device to Movescount through Moveslink2.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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Question

pedometer

How can I make my Ambit3 into a pedometer. Is it a way without going in to a sports mode?
Gender: Male
asked 1 month, 2 weeks ago
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by
rehanr22
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we will forward your suggested feature to our R&D department.
answered 1 month, 2 weeks ago
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by
Sophie_from_Suunto
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Question

How come my Calories burned vary from my previous device

I've been using Suunto heart rate monitors since 2008 and by far the burned calories have bee approximately the same throughout several devices and years. Now with Ambit the count seems to be way off. And if I calculate the value by using formula for Women: C/min = (-20.4022 + 0.4472 x HR - 0.1263 x weight + 0.074 x age) / 4.184 my results vary by 25% (approximately the same between the devices). Is the value received from Ambit accurate?
Gender: Female
Primary Sport: Dancing
Experience Level: Advanced
 
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asked 2 months ago
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LauraKe
Norway
on Suunto Ambit Black
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answer 1
Hello, as a runner, I noticed as well an important difference between my Ambit vs the previous Polar or Garmin HR I used.

When running, the burned calories amount to approximately a (very) little more than 1 Kcal/km/kg. Running faster makes you burning fat faster but it lasts less time so there is no real difference between someone that runs slowly for a longer time (for a "hill-free" run).

Based on this formula I concluded that many calories were missing in the amount given by the Ambit, and I suppose (?) this is because the basal metabolism is not included in the Ambit total : the watch is not giving you all the calories burned during the exercise but only the calories you burned minus the calories you would have burn doing nothing. I found nothing about the formula used by Suunto in the Ambit. I would be very interested to have the exact explanation.

To me, as this is not satisfying, I just set up a very basic formula based on comparison with previous data from other HR, and completely left appart the Ambit calorie values.
Gender: Male
answered 1 month, 3 weeks ago
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by
ksonen
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Question

Moveslink2 error after updating

I update the moveslink2 app yesterday. But after update, application couldn't sync. Every try to sync always appear sign in. I have try to uninstall and install moveslink2 app on many computers but the problem still same. What can I do to fix?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
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asked 1 month, 3 weeks ago
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kriznaa
Indonesia
on Suunto Ambit Black
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answer 1
I have exactly the same problem. I sent a message to the support and waiting for an answer. I'll follow your question here as well. Good luck
Gender: Male
answered 1 month, 3 weeks ago
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kitel00per
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Question

How to change map datum in Suunto ambit?

Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 2 months, 3 weeks ago
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by
Anonymous
Singapore
on Suunto Ambit Black
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answer 1
You can change the GPS format on your Suunto Ambit:

1. from the device directly: press and hold the NEXT button to enter the Options Menu, then select General - Formats - Position format.

2. from Movescount: Gear - Suunto Ambit - General settings - GPS Position format.
answered 1 month, 3 weeks ago
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Beatrice_from_Suunto
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Question

Movescount2 with Ambit

As an ocean paddler, how do i initate movescount? Similar to Garmin is there something I need to do to activate my Ambit to know its "race start time" so then it downloads properly to Movecount later? Does it matter that i do not have heart monitor, i am only interested in GPS data.
Gender: Male
Primary Sport: Canoeing
Experience Level: Advanced
asked 1 month, 3 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
To start an exercise with your Ambit kindly see this video: https://www.youtube.com/watch?v=PVPfNcanjWM&list=PL6C2C7E945422BA0D&index=9

You do not have to use a heart rate belt.

To synchronize your device with movescount.com simply connect it to your computer and then enter your account information into the Moveslink2 program. Your data should then automatically transfer.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

Temperature and altitude not showing on my Ambit

Hi there,

I have an Ambit watch that is two years old. Since the last sync with my computer (that happened 3 days before writing this to you), the temperature and altitude functions of my watch stopped working. I mean the temperature shows "--" instead of a number, while the altitude stays constant no matter how high/low I'm going.
When I first entered the exercise mode, just after the update I mentioned, the watched showed 10000m for altitude.

Just before writing this, I connected the watched once again to my computer hopping that the issue will go away, but it didn't happened like that :).

Can you please let me know what can be done to get back my temperature and altitude readings ?

Thanks!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
ionutvoda
on Suunto Ambit Black
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answer 1
There appears to be an issue with your airpressure sensor.

I would recommend trying a forced firmware update.

Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If the issue remains, you will need to send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

my sunto Ambit's display is blank. Updated firmware 2x which did not help. What should I do?!

Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 1 month, 4 weeks ago
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jbelinf
Acworth, GA, USA
on Suunto Ambit Black
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answer 1
Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If the forced firmware update does not work, I can only recommend that you send the device in for repair.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

Watches light comes on but nothing on screen

Sunnto light comes on nothing on screen and will not connect to the computer.
Gender: Male
asked 2 months ago
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by
mightym962007
on Suunto Ambit Black
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answer 1
We would kindly recommend you to send in the device to us for service.

Depending on where you live you can send it in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 2 months ago
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Sophie_from_Suunto
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Question

I lost my heart belt, how can i get a new one?

I live in Rio de Janeiro Brasil, is there a place that i can find this heart belt?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 months ago
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by
Anonymous
Rio de Janeiro, Rio de Janeiro - RJ, Brazil
on Suunto Ambit Black
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answer 1
As we do not have a web-shop for Brazil, please contact a local retailer. You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 2 months ago
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Sophie_from_Suunto
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Question

I need movelink2 pc apps to syn my armbit to movecount. Where can I get the apps?

Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 months ago
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ninja338
on Suunto Ambit Black
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answer 1
You can download the Moveslink2 application via this link : http://www.movescount.com/connect
answered 2 months ago
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Sophie_from_Suunto
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Question

My Ambit used to connect when plugged into my computer and download all my moves. Since its last repair, it will not do it. How do I re-connect? Thank

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 months ago
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Anonymous
Prague, Czech Republic
on Suunto Ambit Black
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answer 1
Please follow the steps below in order to fully uninstall the Moveslink2 software from your Windows computer.

1. Please disconnect the Ambit from the computer.
2. Open Moveslink2 and then go into the Settings and click on the Remove link to remove the Ambit from the application.
3. Log in to Movescount.com and under Settings – Applications make sure that Moveslink is set to Allowed on all applications.
4. Please go to C://Program Files/Users/%Username%/AppData/Roaming/ and delete the Suunto folder
5. Please go to the Control Panel and remove the Moveslink2 application
6. Turn off your computer and wait for 2 min and then start it up again.
7. Go to http://www.movescount.com/connect/moveslink/Suunto_Ambit and download the Moveslink2 application
8. Connect your USB cable and watch to your computer. Make sure there is no firewall or antivirus activated
9. Make sure that you sign in with your email address twice and that you set Moveslink to Allow under Settings – Applications in your Movescount page.

For Mac it is the same but step 4 isn't necessary, and for step 5 you just move the Moveslink2 program to your Trash.

If this doesn't solve the issue, please contact us at support@suunto.com
answered 2 months ago
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Sophie_from_Suunto
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Question

Ambit 1 doesnot synchronize correct with Movescount

Hello,
Lately I am experiencing problems when I synchronize my watch using Moveslink.
I get 4 ok's on the screen for the different routines but my moves are not uploaded to Movescount and my new routes not downloaded to the watch.
I have remove and re-installed Moveslinks but that did not help.
Hope you can help.
Thanks, Peter
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 3 months ago
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SkiPeter
Netherlands
on Suunto Ambit Black
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answer 1
Please also check that you are using the same email address in both Moveslink2 (Settings) and Movescount (Settings - Movescount settings).
answered 2 months, 1 week ago
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Beatrice_from_Suunto
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Question

Connect AMBIT - 2 mit Tablet via OTG Adapter

Is it possible to connect my AMBIT 2 via micro-USB and OTG adapter to a tablet (Lenovo YOGA Tablet 2 with Windows 8") with Windows 8.1 (x 86 version)?
Is it possible to synchronize with my Movescount account via Moveslink 2?
Gender: Male
Primary Sport: Alpine Skiing
asked 3 months, 1 week ago
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Carlo19111959
Germany
on Suunto Ambit Black
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answer 1
Please be advised that Moveslink2 is only compatible with Windows desktop operating systems, not WIndows tablet.
answered 2 months, 1 week ago
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Beatrice_from_Suunto
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Question

My watch does not display time

Face is blank until I push a button
Gender: Male
asked 3 months ago
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by
lstump
on Suunto Ambit Black
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answer 1
It is possible that the accelerometer is malfunctioning. Otherwise, when you leave it still, it will turn off the display to preserve energy. If the accelerometer is malfunctioning, then it will not detect your wrist movements and will put itself in sleep mode.

Kindly try to perform a forced firmware update.

Please open up your Moveslink2 application on your computer and when it prompts you to connect your watch please do so. When it's done transferring please click the “M”symbol (on a PC you find it in the right lower corner next to you clock. On a Mac you find it in upper right corner). When you single click on it you should get some options. One of them is “Force Firmware Update”. Please choose this option and you will get a pop up. Press confirm and then wait. This should solve the problem.

If this does not solve the problem, then I am afraid that you will need to send the device in for repairs.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please refer to the dealer locator and hand the device in to one of our regular Suunto retailers. They will be able to send the device to our service center instead.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 2 months, 1 week ago
Customer avatar
by
Diana_from_Suunto
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Question

Connecting to computer

My Ambit serial1233104487, seems to have a docking problem. The connection seems to pulse and my computer does not recognise the watch. I have operated from the same computer for some time and I have previously not had problems. I do not have another cable to test if that is the problem (could it be) or if it is a problem with the watch.
Many thanks
Gender: Male
Primary Sport: Mountaineering
Experience Level: Expert
asked 2 months, 2 weeks ago
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ABridge
Portugal
on Suunto Ambit Black
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answer 1
I had the same problem with my Ambit2. The workaround was to start Moveslink first, then plug the watch in. Not ideal but worked for me
Gender: Male
answered 2 months, 1 week ago
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nbjo1
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