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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

Re-download data

I have accidentally deleted a Move from Movescount and would like to re-download it. The data is still there on the watch as I can look at the logbook etc. The data is even still visible on my hard drive in the Moveslink2 folder as an XML file, which I have inspected and contains all the necessary information. However, I cannot work out a way to re-import it to Moveslink so I can look at the data in the normal format.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 4 weeks, 2 days ago
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ccsi2
Cambridge, UK
on Suunto Ambit Black
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answer 1
You can retrieve the lost moves by following these steps :
1. Close Moveslink2 application.
2. Open the Moveslink2 folder, depending on what operating system you have, please follow these steps:
- Windows XP and Vista: Start->Run-> type %AppData% then press enter. Open the 'Suunto' folder then the 'Moveslink' folder.
- Windows 7 and 8: Start-> type %AppData% in Search programs and files field then press enter. Open the 'Suunto' folder then the 'Moveslink' folder.
- Mac OSX 10.7 or above: Click on Finder - on the top bar click Go - Go to Folder and type or paste in this: ~/Library/Application Support Suunto folder with the Moveslink folder inside.
3. Remove files: settings.xml, storage.xml and all the log-xxx.xml files.
4. Disconnect your computer from the internet (Turn wifi off, and remove the cable)
5. Start Moveslink2 again.
6. Synchronize your watch. Wait until fully completed.
7. Go back to the application folder and find the Move you want to recover (you can search for "<DateTime>" and spot the correct date for the Move.
8. Open the file with TextEdit or Notepad.
9. Modify the last number inside the <Duration> tag. You will find the duration tag few rows above the <DateTime> field. You could for example change <Duration>123.4</Duration> to <Duration>123.5</Duration>.
10. Save the file.
11. Connect your computer to the internet.
12. Launch Moveslink2 and synchronize Ambit. Note: you'll need to connect again to Movescount by entering your email address twice.

After the synchronization you should be re-directed to Movescount where you need to allow Moveslink2 again. After this you should see your Move again. If you don't see it, please try refreshing the page once.
answered 3 days ago
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Sophie_from_Suunto
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Question

My Ambit often loses HR reading from my belts.

My Ambit often loses HR reading from my belts. The connection is not lost, but the HR is blank. I have tried firmware update, new batteries and different belts (i have 3).

Any ideas?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 weeks, 5 days ago
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Anonymous
UK
on Suunto Ambit Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 3 days ago
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Sophie_from_Suunto
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Question

Is www.MovesCount.com down right now?

MovesLink can't upload files.
Gender: Male
Primary Sport: Multisport
asked 2 weeks, 1 day ago
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by
GatorMike
on Suunto Ambit Black
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answer 1
Please be advised that lately we are running a regular weekend update which may lead to temporary synchronization issues.
If you, however, are still experiencing this, please contact us via support@suunto.com
answered 3 days ago
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Sophie_from_Suunto
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Question

how do i pair HR monitor with watch?

Gender: Female
asked 2 weeks ago
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Anonymous
on Suunto Ambit Black
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answer 1
To pair the Heart Rate belt with your Ambit please follow the instructions below:

1. Remove the battery from the Heart Rate belt. Put it upside down in the belt. Make sure not to leave any fingerprints on the battery because this can affect the efficiency. Use a tweezers or a textile cloth if you can.
2. After 10 sec take the battery out and put it on the table.
3. On you Ambit, press and hold the middle button until you are in service menu.
4. Use lower right button to scroll to Pair. Choose belt and click the middle button again to search for it.
5. When it says “Searching belt”, please put the battery back in to the heart rate belt and hold it close to the watch. Both ends of the belt needs to go in to the round module so the belt will be in ”search-mode”.
6. Try this 3-4 times if doesn't pair the first time. It should now be paired.
answered 3 days ago
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Sophie_from_Suunto
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Question

tags stoped working

hello

i always tag may shoes on movesaccount. suddenly started to have problems.

i tag the move but after i dont see the tag.

tried with choreme and safari.... still same problem.

regards
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 week, 1 day ago
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emre73
on Suunto Ambit Black
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answer 1
In order to solve the problem, please be so kind as to delete cashes&cookies from your web browser.
Here is a link to how you can do that : http://www.wikihow.com/Clear-Your-Browser%27s-Cache

If this doesn't solve the issue, please contact us at support@suunto.com
answered 4 days ago
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Sophie_from_Suunto
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Question

How to program Sunnto for Tempo runs?

Sometimes I have to run 8x2m at 4.00KM with one minute rest, and then again 8x1m .. it is possible to program Suunto ambit with more then 1 parameter?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 5 days ago
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Voyage
Portugal
on Suunto Ambit Black
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answer 1
In order to do so, you will need to make an app. More information on how to create an app, can be found here : http://www.movescount.com/tools/appdesigner

And here is the direct link to download the apps developer manual : http://dcjitw11p57ya.cloudfront.net/downloads/SuuntoAppZoneDeveloperManual6206759C5CFCCF15E08641C96E125185.pdf
answered 4 days ago
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Sophie_from_Suunto
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Question

cycling and speed are doubled when bike cadenece pod is used?

Gender: Male
Primary Sport: Golf
Experience Level: Advanced
asked 2 weeks, 3 days ago
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allenestes
sequim
on Suunto Ambit Black
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answer 1
Please keep in mind that the data coming from the bike cadence will override the data coming from the watch.
answered 2 weeks, 1 day ago
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Alex_from_Suunto
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Question

Ambit finds HRM pod but does not read out heart rate

When I start an activity, the Ambit watch finds the HRM sensor and shows a beating heart symbol to indicate they are paired. However, there is no heart rate read out on the Ambit screen, only ---BPM. Can you assist with this?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
 
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asked 1 month ago
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AntonyMeu
South Africa
on Suunto Ambit Black
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answer 1
The same has happened to my watch.
I have attempted to change the battery in the HRM sensor but the issue persists.
I have no idea what to do.
Gender: Male
answered 2 weeks, 4 days ago
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Bus90
South Africa
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Question

Will Stages Ant+ Power Meter cranks link with my Ambit 1?

Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 3 weeks, 1 day ago
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Anonymous
United Kingdom
on Suunto Ambit Black
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answer 1
Please accept our apologies for the delayed response.

The Suunto Ambit can pair with any ANT+ enabled device, regardless of manufacturer. You can research more about how ANT+ technology works by kindly visiting www.thisisant.com
answered 2 weeks, 4 days ago
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Elena_from_Suunto
Romania
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Question

Hi, I want to convert my compass from degrees to mils. I read it is within 'movescount' but can't find it. Any chance of idiots guide?

Gender: Male
asked 3 weeks, 1 day ago
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Anonymous
on Suunto Ambit Black
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answer 1
Please accept our apologies for the delayed response.

In order to convert degrees to mils, all you have to do is access movescount.com, go to Gear > Unit Settings > Compass > Mils > Save.
answered 2 weeks, 4 days ago
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by
Elena_from_Suunto
Romania
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Question

My wrist band just broke on my Ambit. How difficult is this to replace? Seeing the replacement parts online, they have both nuts, bolts ,and straps.

Gender: Male
Experience Level: Beginner
asked 3 weeks, 2 days ago
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by
BJUTILA
on Suunto Ambit Black
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answer 1
It is easy, if You have tiny torx screwdriver ( do not remember what was correct size). It cost several bucks and You should be able to get it from bigger toolmarkets. It is good to have it at home, since sometime screws get to loose.
Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Expert
answered 3 weeks, 1 day ago
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by
AndresP
Estonia
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Question

Maximum heart rate

My maximum heart rate on movescount.com's Gear -> Personal Settings -> Max Heart Rate changes more than a few times without my manual change. Do you know why?
Gender: Male
asked 1 year, 7 months ago
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Anonymous
on Suunto Ambit Black
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answer 1
This feature is really annoying and I find if I forget to make the change every time I download data then the heart rate zones are wrong in Movescount and cannot be changed. The previous answer from Suunto implied this might be changed but it hasn't. Please can this be changed!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 4 weeks, 2 days ago
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by
ccsi2
Cambridge, UK
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answer 2
I find this feature very annoying and misguided too as it might lead to overtraining. Recently I was getting very low PTE and recovery time results from my runs. Finally I looked at my body metrics at movecount.com and sure enough - my maximum heart rate has been auto-adjusted to 198 and all HR zones have shifted up! WRONG! This should be fixed as soon as possible! HR measurements that come from HR monitor are often unreliable especially when the weather is cold and dry and the HR strap isn't wet enough.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 4 months ago
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silentvoyager
USA
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answer 3
This is a ridiculous feature.
As a runner, I almost always have peak heart rates in the first mile that are well in excess of my true, scientifically ascertained, maximum heart rate.
If I forget to reset it EVERY TIME I download my Ambit, I appear to get incorrect subsequent results, such as Calories and Peak Training Effect.
It really is time that Suunto got to grips with this MISGUIDED issue.
Gender: Male
answered 1 year, 2 months ago
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by
Anonymous
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answer 4
If you exceed your inputted maximum heart rate during an exercise, your maximum heart rate value will automatically be adjusted.
Gender: Male
Primary Sport: Triathlon
Experience Level: Expert
answered 1 year, 6 months ago
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Anonymous
British Columbia, Canada
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answer 5
The Suunto Ambit updates your maximum heart rate automatically, if during an exercise you get an HR reading higher than your current max. HR. This update passes to Movescount also automatically. In the future this feature is possibly going to be changed in a way that the watch would ask you for confirmation in order to update the maximum HR.
answered 1 year, 7 months ago
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sanna_from_Suunto
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Question

Please can any one help me with the swimming setting on the Suunto ambit 2s-how do I get my heart rate to be displayed as well as my lengths in pool?

Gender: Female
asked 1 month ago
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Anonymous
on Suunto Ambit Black
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answer 1
As ANT signal cannot travel under water, your heart rate will not be displayed while swimming.
answered 1 month ago
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Sophie_from_Suunto
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Question

How do you change the language

Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 1 month ago
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by
Endrizzi
California, USA
on Suunto Ambit Black
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answer 1
you can change the language in the unit settings. Please follow these steps :

- press and hold the middle right button
- scroll down to 'general' using lower right button
- confirm by using the middle right button
- scroll down to 'formats' using lower right button
- confirm by using the middle right button
- scroll down to 'language' using lower right button
- confirm by using the middle right button
- select the desired language using lower or upper right button
- confirm by using the middle right button
- use the upper left button to exit the main menu
answered 1 month ago
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Sophie_from_Suunto
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Question

Why have my last four moves had no map with them?

Gender: Male
asked 1 month ago
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by
ditchgk
on Suunto Ambit Black
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answer 1
In order to be able to see the map in movescount, please clear out you cookies&cashes from your webbrowser (http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

We also recommend you to use Firefox or Google Chrome for best performance.
answered 1 month ago
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Sophie_from_Suunto
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Question

THE webpage can not be show me the RUNNING detail information

THE webpage can not be show me the RUNNING detail information
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month ago
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pfizerman
China
on Suunto Ambit Black
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answer 1
Under label FEELING is blue link ">More". Click on it for expand information about your move.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
User submitted photo
answered 1 month ago
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mumie
CZ
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Question

Are there plans to enable a user to export all GPS trails in one click? It would be unreasonable to select each one individually.

Gender: Male
asked 1 month, 1 week ago
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polo123182
on Suunto Ambit Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

Moveslink2 is not working anymore what can I do?

A sign said "Verifying application requirements" and nothing happens
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month, 1 week ago
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Fjaume
United States
on Suunto Ambit Black
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answer 1
If you are using Internet Explorer to download the software, we suggest trying with a different browser, such as Google Chrome. Try again downloading and installing Moveslink2 again to see if this solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

How do i change the watch settings from ft to meters and from f to celcius?

Gender: Male
asked 1 month, 1 week ago
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by
ytzortzis
on Suunto Ambit Black
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answer 1
To change from imperial system to metric system, please follow these steps :

- press and hold the 'next' button to go to the main menu
- scroll to general using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to formats using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to unit system using 'start stop' or light lock' button and confirm by pressing the 'next' button.
- scroll to metric using 'start stop' or light lock' button and confirm by pressing the 'next' button.

The values should now be changed to meters and Celsius.
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

How do extend battery life while using The GPS?

Ambit 2
Gender: Male
asked 1 month, 1 week ago
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mdtom87
on Suunto Ambit Black
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answer 1
1) You can extend the battery life slightly (1-2 hours) by removing HR monitor and foot pod from the given activity type in watch configuration online page. It looks like even when HR belt isn't present the watch would still seek it during an activity and spend some energy doing that
2) You could also switch GPS refresh rate for the given activity type to 5 or 60 seconds, but the resulting quality of the track and distance precision would degrade.
3) Finally you could recharge the watch on the fly, without stopping or even pausing you activity, using a portable USB power supply.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 month, 1 week ago
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silentvoyager
USA
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