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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
Customer questions and answers:
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Customer questions and answers for Suunto Ambit Black

Question

How do I connect my Ambit3 to my phone? I was lead to believe that it was possible to get phone information on the watch

My phone is an Andriod HTC One. There was no specification that this wouldn't work. I can't even find a manual on the site.
Gender: Male
asked 3 weeks, 2 days ago
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by
ehtkhr
on Suunto Ambit Black
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answer 1
Currently, the Ambit3 is only compatible with iOS devices.

We are working on Android compatibility, but at the moment no specific launching date has been decided.

Please keep an eye on our Facebook page in order to be updated regarding updated.
answered 1 week, 2 days ago
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by
Sophie_from_Suunto
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Question

biometrics & personal settings

Hi,

Using move count with my Ambit, my body metrics that are listed under "settings" are not transferred to the personal settings listed under "gear". How do I get this done?

Thanks!

Bart
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month ago
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by
bahoeben
The Netherlands
on Suunto Ambit Black
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answer 1
Please make sure your body metrics are correct on your Suunto Ambit and re-synchronize the device.

If the issue still persists, please contact us at support@suunto.com
answered 1 week, 2 days ago
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by
Sophie_from_Suunto
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Question

what is minimum length pool

Hi I am looking for a swim watch that will count laps and or strokes in a 12 metre pool, do you have any products that accomodate this?

Thanks
Gender: Female
Primary Sport: Swimming
Experience Level: Beginner
asked 1 month, 1 week ago
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by
JoHut
on Suunto Ambit Black
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answer 1
When teaching swim styles with the Suunto Ambit2 S, you can select the pool length from the predefined values, or select the
custom option to specify the pool length.
answered 1 week, 2 days ago
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Sophie_from_Suunto
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Question

Missing data Suunto Ambit Logbook

I've cycled for 15 days without having an internet connection. Therefore it seems that the logbook in my Suunto Ambit has only saved the last 5 days of the trip. Movescount doesn't show the other data either. Is there a possibility to get the data of the first ten days back?
Gender: Female
asked 1 month, 1 week ago
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by
Anonymous
The Netherlands
on Suunto Ambit Black
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answer 1
As the Ambit watches have circular memory, the oldest data is automatically overwritten when the logbook is full.

There is unfortunately no possibility to recover these data.

For future reference, you could change your GPS settings in order to have more log hours on your Ambit.
answered 1 week, 2 days ago
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by
Sophie_from_Suunto
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Question

failed to synchronize suunto ambit2 with movescount???

I get this msg. "failed to synchronize suunto ambit2 with movescount movescount. the data will be transferred next ime you have network connection"

I've unplugged the watch 5 times. I've uninstall and install moves link and still shows the same. My connection is fine.

What can I do???
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 1 month, 3 weeks ago
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by
rich4545
Portsmouth, Portsmouth, UK
on Suunto Ambit Black
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answer 1
Please try re-installing Moveslink2 to see if that solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 1 week, 3 days ago
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by
Sophie_from_Suunto
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Question

Problem uploading Moves to Movescount

I have no problems uploading Moves recently, but today they will not upload.
I get:
Failed to synchronize Suunto Ambit with Movescount. The data will be transferred the next time you have network connection.

Clearly I have a network connection since I'm typing this note on the same computer I'm trying to upload with.
Gender: Male
Primary Sport: Multisport
User submitted photo
asked 1 month, 3 weeks ago
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by
GatorMike
on Suunto Ambit Black
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answer 1
Please try re-installing Moveslink2 to see if that solves the issue.

If the issue still persists, please contact us at support@suunto.com
answered 1 week, 3 days ago
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by
Sophie_from_Suunto
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Question

Ambit 1st Generation (FW 2.0.8) and battery life reduction

Hello,

Since the last FW (2.0.8) for my Ambit 1st Generation, I observe a bad impact on the life time of the battery.

For exemple, last Sunday, the battery was charged at 83%, and today (3 days after) the battery is charged at 41%. And during this 3 days, the Ambit was not used at all (the Lock function was enabled).

Is somebody experience this same problem ?

Thanks !
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 year, 4 months ago
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by
eTrex
on Suunto Ambit Black
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5 answers
Answers
answer 1
I have the same issue. I also found that the watch has remained on 0% for around 12 hours without going dead!
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 week, 3 days ago
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Anonymous
Johannesburg, South Africa
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answer 2
Hello,
Finally, I decided to send my Ambit to Suunto. And I will receive a new one ...

If you observe the same problem, you should probably do the same thing.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 2 months ago
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by
eTrex
France
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answer 3
Hello,

I have compared the battery lifetime of my Ambit with the one of a colleague (same charge level, same mode,same FW, ... same conditions).

3 hours after a full charging, my Suunto lost 3% of battery capacity, and the one of my colleague was still at 100% ...

I conclude that the problem come from my Suunto, and not from the FW ...
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 3 months ago
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by
eTrex
France
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answer 4
Hi All,

For your information, I tried to reset GPS and force the firmware update but without success (FW 2.0.8) ...

Regards
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 3 months ago
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by
eTrex
France
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answer 5
Hi Suunto,

It will be nice to have an answer to know if I need to send back my unit to the repair center, or if it's a general issue which will be fixed by the firmware update scheduled end of June ?

Just for reminder, this watch is very expensive and users/customers can expect have the associated service ...

Many thanks
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 1 year, 3 months ago
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by
eTrex
France
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Question

Ambit 3 Peak

Hi,

recovery time shows 100 hours. I feel good for a new run. How does it correlate the the training?

When is the Android App available? Is it possible to test it as beta?

Thanks,

Frank
Gender: Male
Primary Sport: Trail Running
Experience Level: Expert
 
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asked 1 week, 6 days ago
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Frank11
Switzerland
on Suunto Ambit Black
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answer 1
Ambit might be "thinking" you are working out harder than you really are. For recovery time to be accurate you need to setup realistic activity class, maximum heart rate, rest heart rate, and verify that heart rate zones make sense. You can set that up in movescount -> Settings -> Body Metrics.
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
answered 1 week, 4 days ago
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by
silentvoyager
USA
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Question

I just got my Ambit 2s. When I start an exercise and press start the watch immediately pauses itself.

I've tried different exercises with and without gps function, no difference. The moment you press start, it starts, but pauses immediately. I've done a firmware upgrade and it made no difference.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 2 months, 2 weeks ago
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by
pierredv1
South Africa
on Suunto Ambit Black
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answer 1
Please make sure the Autopause function is not ON. You can check that in Movescount - Gear - Ambit2 S - Customization - Edit (sport mode) - Show advanced settings - Autopause.
answered 1 week, 5 days ago
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by
Beatrice_from_Suunto
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Question

moveslink2 does not work

I am unable to get moveslink2 workong. Moverslink first version worked ok. I read on the internet that more people have this problem. Please how do I solve it? I need the link to be able to analyze my data!
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
asked 2 months, 2 weeks ago
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by
Anonymous
the Netherlands
on Suunto Ambit Black
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answer 1
We kindly ask you to install the latest version of Moveslink2: http://www.movescount.com/connect/moveslink/Suunto_Ambit. Please make sure the installation is not being blocked by any firewall or antivirus program.
answered 1 week, 6 days ago
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by
Beatrice_from_Suunto
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Question

Why do I not get mileage while swimming? what can I do to get the Multi-Sport Watch for Triathalon's to track swimming?

Gender: Male
Experience Level: Expert
asked 2 months, 3 weeks ago
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by
Anonymous
on Suunto Ambit Black
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answer 1
Please be advised the Suunto Ambit does not have the Multi-Sport nor the Swimming functions. You can use it while swimming, however you will not receive specific data for this sport as it was not designed for it, like the Suunto Ambit2 or Ambit2 S.
answered 1 week, 6 days ago
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by
Beatrice_from_Suunto
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Question

Problem with Moveslink 2

Gday guys I am having a major problem with the new update of moveslink 2. The program will not recognize my Suunto Ambit 2s watch, my computer recognizes it as the watch charges and the computer makes a sound when I connect the watch but as for the program moveslink 2 its doesn't even budge. when I open the program manually it still says to connect a product.
I have tried uninstalling moveslink then reinstalling it.
I have tried deleting the Suunto file in users and uninstalling moveslink 2 then reinstalling it.
I have tried uninstalling the driver and all three steps above then reinstalling everything and still nothing.
As the watch is still recognized by the computer im putting it down to something else and any help would be amazing cheers.
Gender: Male
Primary Sport: Weight Training
Experience Level: Expert
asked 1 month ago
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by
dmoda17
Australia
on Suunto Ambit Black
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2 answers
Answers
answer 1
"What OS are you using ? ..... I have had similar problems with latest updates on Windows 8.1 .... to eliminate your device or the cable worth trying on a computer running something other than W8."

If this is the answer, this makes Movescount pretty pathetic. Stay with the times Movescount.
Gender: Male
Experience Level: Advanced
answered 3 weeks, 1 day ago
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by
farmer33
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answer 2
What OS are you using ? ..... I have had similar problems with latest updates on Windows 8.1 .... to eliminate your device or the cable worth trying on a computer running something other than W8.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 4 weeks ago
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by
ukstevens
UK
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Question

my ambit2 cant pair with hr belt

after update firmware, my ambit2 can't pair with hr belt. I already followed the instruction from the manual, but it dose not worked. need help ....

tq...
Gender: Male
Primary Sport: Crosstrainer
Experience Level: Beginner
 
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asked 1 month ago
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by
frammart69
on Suunto Ambit Black
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2 answers
Answers
answer 1
Just a thought .... have you checked the battery ?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 4 weeks ago
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by
ukstevens
UK
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answer 2
Try to do so that you reset the HR belt and then pair it again from the settings.

You can reset HR belt so that you take battery out from the belt and turn it upside down to same holder. Keep it there aprox. 20 seconds to reset the belt. Then turn it again and put it to holder in a normal way. Pair belt from the Ambit settings, pair, HR belt.
It should find it now.

Remember also to keep both clips attached in the module part when you do the reset and pairing.
answered 1 month ago
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by
Diana_from_Suunto
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Question

How do i use the advanced unit system measurements?

Im looking to change my unit measure system so that i can have distance in miles (Imperial) but the altitude in meters (Metric), I've read that this can be achieved on line via moves count but i have been unsuccessful so far. Could some one please help?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
karovsky
United Kingdom
on Suunto Ambit Black
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answer 1
log into Movescount
Select your device under 'gear'
Then select 'Unit Settings'
Once you have opened out 'unit settings' next to 'units' you will see 'metric' 'imperial' or 'advanced'
If you select 'advanced' you will see all the various mixed options that you can select.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 4 weeks ago
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by
ukstevens
UK
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Question

how can i track cadence of my running? do I need the pod?

If so which pod do I need?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month ago
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jshaver21
Dallas, TX, USA
on Suunto Ambit Black
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answer 1
If you're using Ambit 1, you do need a Foot POD Mini (it's how it's called).
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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answered 1 month ago
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matriu
Lithuania
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Question

Where can I find a table/chart that show the different features between the Ambit and the Ambit 2 and the Ambit 3?

Gender: Male
asked 1 month, 1 week ago
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by
feehan44
USA
on Suunto Ambit Black
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answer 1
You can compare Ambit in our webpages suunto.com. Just click blue compare text. Then when you have add the devices click compare in upper right corner.
answered 1 month ago
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by
Diana_from_Suunto
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Question

How do I set autolap to show laps every 1km in run and cycle?

I can't see how to do this in movescount. Please give me step by step instructions.
Gender: Male
asked 1 month, 1 week ago
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by
reddogchris
on Suunto Ambit Black
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answer 1
You can set autolap by following these steps :

- log in on movesocunt.com
- go to gear and select your Suunto Ambit
- choose the desired sport mode and click on the 'edit' button
- scroll down and click on 'show advanced settings' (in blue text)
- check the box where it says 'use autolap' and choose the desired distance
- click on save and attach your device to the computer in order for the changes to be transferred to the watch
answered 1 month ago
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by
Sophie_from_Suunto
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Question

Can you store routes on the cloud without them being on the device?

I am creating some routes for my Ambit2-R, but I don't want/need them all on my watch all of the time. Is there a way of only syncing routes as I want them? (Whilst keeping them on my Movescount account)
Gender: Male
Primary Sport: Trail Running
asked 1 month ago
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by
ChrisBK
UK
on Suunto Ambit Black
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answer 1
Yes, of course,
just uncheck "Use this route in watch" box on routes that you don't need/want.
(Then syncronize with moveslink2)
Gender: Male
answered 1 month ago
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by
moreno1974
Italy
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Question

Auto-pause

Hi,
I'd like to lern how to program my SUUNTO AMBIT 2 for auot-pause during sports (running and ect.)
I understrand that i should do it on MOVESCOUNT but can't find where/how...

Many thanks.
Ziv
Gender: Male
asked 1 month, 1 week ago
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by
irishziv
on Suunto Ambit Black
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answer 1
Hi,
In Movescount click on "Gear" menu on window's top, then Ambit (or Ambit 2), then "customization" on the page and "create new sport mode", now on the setting's bottom click on "show advanced settings" link. Now, scrolling a bit more you should be able to find "Auto pause" .
N.B. Actually you can enable\disable autopause directly from watch by pressing option (long press on "next" key) while in any sport mode, then "activate" menu - "autopause" item.
Enjoy your Ambit and Have a nice day !
Gender: Male
answered 1 month ago
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by
moreno1974
Italy
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Question

Start/Stop buttons sticking

Is there any way to relubricate/free the buttons? My stop/start button sometimes becomes sticky and fails to pop back out once pressed.
Gender: Male
Primary Sport: Kayaking
Experience Level: Advanced
 
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asked 1 month, 1 week ago
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grmas1
Sydney Australia
on Suunto Ambit Black
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answer 1
I dont know materials, which is used for waterproof case, but could be silicone.
I would try to pure silicone oil, but manufacturer should recommend.
Gender: Male
Primary Sport: Martial Arts
Experience Level: Expert
answered 1 month, 1 week ago
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by
mumie
CZ
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