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Customer questions and answers for
Suunto Ambit Black

Integrated GPS with heart rate monitoring option for the Outdoor Explorer
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Customer questions and answers for Suunto Ambit Black

Question

1.8 upgrade option not showing on moveslink

My Ambit is running software version 1.5.10 and I see on Suunto's site that version 1.8 is available for download. Followed instructions but no update option shows when connected to moveslink. Downloading, synchronizing, updating orbit data, etc is all OK.
Gender: Male
asked 2 years, 6 months ago
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by
motomadness880
on Suunto Ambit Black
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answer 1
We would recommend you to update your Moveslink2 to the latest version, you can do it by removing the software and reinstalling it from Movescount. The latest Moveslink2 version should suggest you the 1.8 update automatically after connecting the Suunto Ambit to your computer.
answered 2 years, 5 months ago
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sanna_from_Suunto
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Question

My latest activity is still pending in moveslink and won't transfer to movescount, any ideas how to transfer it to movescount?

I have uninstaled moveslink and reinstalled the latest version, the firmware on my ambit is the latest version too. Any help appreciated, many thanks :)
Gender: Male
Primary Sport: Running
asked 2 years, 5 months ago
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by
munson
on Suunto Ambit Black
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answer 1
Please update your Moveslink 2 to the latest version 1.1.16 which was released last Friday. If the recent moves remain pending, please contact our Contact Center for further assistance. http://www.suunto.com/global/en/support/contact-us
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
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Question

Lap when pausing record

While I'm running with Ambit, I normally record my moves with auto lap by every kilometer. Due to various reason, eg. traffic light, my exercise is interrupted, and I pause the record by pressing 'Start/Stop' and restart the record.
I do not want this pause shown as a lap in the log.
Can I expect this feature be part of future update?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 years, 5 months ago
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by
Itohmick
Japan
on Suunto Ambit Black
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answer 1
At the moment the Suunto Ambit makes a lap every time the exercise is paused. It is possible that in the future there might be an autopause function in the watch that wouldn´t make a lap. Please feel free to send Ambit update suggestions to the following address: ambit@suunto.com.
answered 2 years, 5 months ago
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by
sanna_from_Suunto
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Question

Why lap when start/stop

Yesterday I had my first run with my new Ambit. At my run I stop at some trafficlights and hit stop/start to pause the recording. But watching the data afterwards it seems that the watch keeps recording time and insted just make a lap! Is this a bug? or can you give me a good reason for it? If I wanted a lap I would push "lap"!!
Gender: Male
Primary Sport: Running
Experience Level: Expert
 
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asked 2 years, 5 months ago
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Anonymous
Denmark
on Suunto Ambit Black
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answer 1
At the moment the Suunto Ambit makes a lap every time the exercise is paused. This is a feature in the watch, it is possible that in the future there might be some changes in this function.
answered 2 years, 5 months ago
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by
sanna_from_Suunto
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Question

Calories Burned without HR monitor?

Does movescount give an estimated "calories burned" if a HR monitor is NOT used? Or is a HR monitor required to get this info?

Seems like it should be able to give at least a ruff estimate based on, GPS data, time and user info (Height, weight, etc...)
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 years, 5 months ago
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by
Earganic
on Suunto Ambit Black
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answer 1
Movescount does not give any energy consumption estimates, in order to see the burned calories it´s necessary to use the HR belt.
answered 2 years, 5 months ago
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by
sanna_from_Suunto
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Question

Stopwatch- hundredths display

I'm not sure if I'm missing it, but is there a way for the stopwatch to display to the hundredth of a second? It would be ideal for me as a track and field coach. Thanks
Gender: Male
Primary Sport: Track and Field
Experience Level: Expert
asked 2 years, 5 months ago
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by
keoni111
Denver, CO, USA
on Suunto Ambit Black
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answer 1
Stopwatch resolution on the Ambit is 1 second.
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
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Question

How can I disconnect paired HR belt?

Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 2 years, 5 months ago
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by
Pielstrm
NL
on Suunto Ambit Black
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answer 1
The Suunto Ambit will lose the pairing if you take out the battery of the heart rate belt. However, this procedure is normally not necessary. You can pair the Suunto Ambit again with the same heart rate belt or any other compatible heart rate belt without disconnecting it first.
answered 2 years, 5 months ago
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by
sanna_from_Suunto
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Question

Will the integration of the foot pod mini in the 2.0 update be able to measure cadence when running as it is in the Quest?

Gender: Male
asked 2 years, 5 months ago
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by
Barr74
on Suunto Ambit Black
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answer 1
Unfortunately, we do not have the exact information which features will be added to the next Ambit update, yet.
You can subscribe to our newsletter which contains information about new products and software at www.suunto.com/inside.
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
-1point
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Question

stuck in sleep mode

i have same problem with my dear friend cobrapaLansdale, PA, USA.when i try sleep mode for my suunto ambit silver it suddenly stuck.only word suunto appear at the screen.i try to connect with moveslink2 but it failed because it didnt detact my device.u say to solve it.execute the firmware update.can u explain it more detail how to do and solve this problem.
i really love this procduct and can't work without it.please help me
Gender: Male
Primary Sport: Running
asked 2 years, 5 months ago
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by
stanza
Malaysia
on Suunto Ambit Black
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answer 1
You can perform a forced firmware update from Moveslink2 while having the Suunto Ambit connected to your computer. You can click on the Moveslink2 symbol on your toolbar and choose forced firmware update. This update will run the software again on your watch.
answered 2 years, 5 months ago
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by
sanna_from_Suunto
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Question

Cycling indoor synchronisation

Hello all,

Hope I will find any help here. I manage always to synchronize all my exercices ( footing, workout, walking....) with my laptop, except the "Biking indoor" ! Each time I did it and i connect the watch, the exercice stay in the "diary" of the watch but don't "up" in my laptop.
Do someone have the same things or any idea to solve this problem ?
Thank you very much in advance.
Anne
Gender: Female
Primary Sport: Martial Arts
Experience Level: Pro
 
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asked 2 years, 5 months ago
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by
annelenen
FRANCE
on Suunto Ambit Black
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answer 1
Please contact our Contact Center so that we will be able to look into your case more in detail. http://www.suunto.com/us/en/support/contact-us
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
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Question

GPS data not recording occasionally

I've had two runs recently where GPS data was not recorded, my route was not logged. I knew something was up when it was showing my running speed as sub 6 minute miles instead of 8. It recorded distance and speed but these figures were exaggerated. These were both on sunny clear sky days, so Im wondering why this could be happening.
Gender: Male
asked 2 years, 5 months ago
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by
Iechine
on Suunto Ambit Black
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answer 1
For an optimal signal, point the GPS part of the device upwards. The best signal can be received in an open area with a clear view of the sky.

The GPS receiver usually works well inside tents and other thin covers.However, objects, buildings, dense vegetation or cloudy weather can reduce the GPS signal reception quality.

GPS signal does not penetrate any solid constructions or water. Thereforedo not try to activate GPS for example inside buildings, caves, or under water.

In case GPS is not working properly, you can reset GPS data in the service menu. To access the service menu, keep [Back Lap] and [Start Stop] pressed simultaneously until the device enters the service menu.
1. In the service menu, scroll to ACTION with [Light Lock] and enter with [Next].
2. Press [Light Lock] to scroll to GPS reset and enter with [Next].
3. Press [Start Stop] to confirm GPS reset, or press [Light Lock] to cancel.
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
-2points
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Question

Stopwatch and time scale

Would be possible for the stopwatch to show cents ?
Many thanks
Gender: Male
Primary Sport: Motorsports
Experience Level: Advanced
asked 2 years, 5 months ago
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by
reactive
Roma, Italia
on Suunto Ambit Black
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answer 1
Unfortunately, the stopwatch on Ambit isn't capable of showing centi-seconds.
answered 2 years, 5 months ago
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by
Mihoko_from_Suunto
-1point
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Question

Cannot download Mono Framework 2.1

I use a Mac OSX 10.5.8 Lion OS and cannot download the software required to allow functionality of my new SUUNTO AMBIT watch.

In particular there appears to be a problem with Download of Mono Framework 2.1 which is simply not Downloading
Gender: Male
asked 2 years, 5 months ago
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by
Moussoux1
on Suunto Ambit Black
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answer 1
Please note that on Mac computers the system requirement for the Moveslink2 is to have an Intel-based Mac running version 10.6 or later of OS X.

The Mono Framework 2.1 is not necessary for the Movescount software.
answered 2 years, 4 months ago
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by
sanna_from_Suunto
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Question

2 question from a new buyer...

Are there different strap options?

When will a newer model be coming out?

Thanks

Dave
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 years, 4 months ago
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by
Sarembock
South Africa
on Suunto Ambit Black
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answer 1
There are two different straps available for the Suunto Ambit, the Black one and the Silver one. Both straps are compatible with all the Ambit models. There are no new models published in the foreseeable future, but of course later on there might be new Ambit models coming out.
answered 2 years, 4 months ago
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by
sanna_from_Suunto
-1point
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Question

Screen display

After using my Ambit for the first time exercising it is now showing a dotted line under the day of the week and whilst exercising it would not change the view in the lower area.
looks like -

Saturday
----------
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 years, 4 months ago
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by
Moorey
Perth, Australia
on Suunto Ambit Black
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answer 1
Please try forcing firmware update on your Ambit to see if this rectify the issue. The firmware update option can be found when you right-click the Moveslink icon on the task bar. If the problem remains persistent, please return your Ambit for examination through your local dealer.
answered 2 years, 4 months ago
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by
Mihoko_from_Suunto
-1point
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Question

Looking to buy a ambit

Are you going to add a virtual training partner -
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
asked 2 years, 4 months ago
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by
olly
Bath, Bath and North East Somerset, UK
on Suunto Ambit Black
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answer 1
A virtual training partner is not going to be available in the Suunto Ambit in the nearest future, but later on this might be possible. You can send Ambit software update suggestions directly to ambit@suunto.com.
answered 2 years, 4 months ago
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by
sanna_from_Suunto
-1point
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Question

Is there a external power pack for Suunto Ambit? Need advise due to I plan to upgrade my Vector HR to Ambit.

Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
asked 2 years, 4 months ago
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by
rizalrahman
Malaysia
on Suunto Ambit Black
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answer 1
The Ambit charges from USB so any USB power source - a laptop or a USB battery will charge the Ambit
Gender: Male
answered 2 years, 4 months ago
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by
sockettrousers
UK
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Question

Is it possible to display the average time per km, over a series of km, in the Logbook?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 years, 4 months ago
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by
OzBattler
the land down-under
on Suunto Ambit Black
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answer 1
Unfortunately at the moment it is not possible to display the average pace on the Suunto Ambit during the exercise. This feature might be added to the Ambit software in the future, you can send software update suggestions directly to address ambit@suunto.com.
answered 2 years, 4 months ago
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by
sanna_from_Suunto
-2points
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Question

Moves accidentally deleted in movescount how can I retrieve them ?

How do I upload once again a move accidentally deleted in Movescount.com ?
I can still see the moves in the logbook but there's no way to resync the move into movescount. This is very sad :-(

Regards
Simone
Gender: Male
Primary Sport: Motorsports
Experience Level: Advanced
asked 2 years, 4 months ago
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by
reactive
Roma, Italia
on Suunto Ambit Black
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answer 1
Unfortunately at the moment it is not possible to upload again the Moves that were once deleted from Movescount.
answered 2 years, 4 months ago
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by
sanna_from_Suunto
-6points
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Question

Daylight saving time and battery capacity

Going to any future updates include automaticly transition from summer to winter time (daylight saving time)? And I have one more question, what capacity batteries used in watches Suunto Ambit (mAh)? Nowhere this information is not found. It is good to know that, when choosing an external, for example as travel or solar charger.
Gender: Male
asked 2 years, 4 months ago
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by
AndrejCZ
Czech Republic
on Suunto Ambit Black
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answer 1
Thank you for the suggestion for future enhancement of Ambit. If you have more of these, please send them to Ambit@suunto.com.

The capacity of the battery in Ambit is 500 mAh.
answered 2 years, 4 months ago
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by
Mihoko_from_Suunto
-1point
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