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Suunto Quest Black

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Customer questions and answers for Suunto Quest Black

Question

can i add cycling gps info manually to movescount including speed

Gender: Male
Primary Sport: Mountaineering
Experience Level: Pro
asked 1 day ago
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Abergeldiephil
on Suunto Quest Black
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Question

Moves Suunto Quest paired with HR and GPS POD

When I go running I paire my Suunto Quest with the HR and also GPS POD. When I want to put the moves on Movescount it seems like I have 2 moves. One from the Quest and one from the POD. With the Quest I can see HR,...With the GPS POD I can see a map with the track I ran...For Movescount these are 2 moves when actualy its the same move recorded with the Quest and the POD. I want to keep all the recordings so deleting one move is not an option. Can I put these moves togheter?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 days ago
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by
Tom83
Belgium
on Suunto Quest Black
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answer 1
In order to be able to merge these data, the time must be exactly the same, otherwise the merge option will not promt, as they will seem to be two different moves.

There is no possibility to merge the moves otherwise.
answered 2 days ago
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by
Sophie_from_Suunto
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Question

for the first time I do not see not all my laps on screen ,

from the first one i see all details on Graph but from other three i see nothing only with time they started and stopped. the overall time calories etc i can see well
Gender: Male
Primary Sport: Indoor Cycling
Experience Level: Advanced
asked 3 days ago
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by
Renne
netherlands
on Suunto Quest Black
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answer 1
Please clear out your cashes and cookies on your web browser in order to solve the problem http://www.wikihow.com/Clear-Your-Browser%27s-Cache

We also recommend you to use Firefox or Google Chrome for best performance.
answered 3 days ago
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Sophie_from_Suunto
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Question

Weak signal from HR belt and GPS pod

Hi
I do speedskate. Body position is bent. Arms rest on my back. I can either see HR or speed, depending on where are my arms placed - in front of my body or back of my body. Sometimes there is no measurement shown at all (except stopwatch, of course).I tried several options of placing GPS pod - on my back, on my shoulder. Clearly GPS works best placed on my back. Moreover wrist with a Qest is placed near. But then it is probably too far for HR signal to reach the quest. Newvertheless, even with GPS in my back, on the graph in moveslink i can see speed dropping rapidly to 0 5-8 times a hour. Sport is don outdoors, various weather conditions and problems with GPS are always of the same nature.
So the question relates to 2 problems of weak signal - from GPS and from HR belt. What is wrong?
Gender: Male
Primary Sport: Skating
Experience Level: Expert
 
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asked 5 days ago
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Piotr111
Poland
on Suunto Quest Black
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answer 1
We advise you do the pairing process again with both accesories and also change the batteries for them and your watch as well. Is issue is not solved, please send all three devices to our service center.
answered 4 days ago
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by
Elisa_from_Suunto
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Question

Showing limits in km/h with a decimal

In moves count I can set the speed limits. Unfortunately I can only set it at rounded km's. So 11 km/h, 12 km/h, 14 km/h
I would like to set it at for example lower limit 10.8 km/h and upper limit at 11.6 km/h for a long distance run. It takes only "10." , I can not add the " 8" . It seems to only take 3 units.
Next to that, is there a way to set the limits directly on the watch.
Third question, can I have an alarm when I run to fast/slow (this was all possible on my old t3c)
Gender: Female
Primary Sport: Running
Experience Level: Expert
 
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asked 1 week ago
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Anonymous
The Netherlands
on Suunto Quest Black
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answer 1
You can only set up the speed limits in movescount, not directly in the watch. At the moment, this field is limited to three characters, but we have now forwarded your suggested feature to our R&D department.
When using speed limits, there will be an alarm, but the sounds on your watch must be set up as 'buttons off' or 'all on'
answered 5 days ago
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by
Tess_from_Suunto
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Question

I have a suunto quest and I cannot find the meaning of EPOC and RR ON THE MOVES LINK SCORE BOARD. THANK YOU

Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Pro
asked 1 week, 4 days ago
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by
puchalski
on Suunto Quest Black
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answer 1
EPOC = Excess post-exercise oxygen consumption. It is the increased rate of oxygen intake following activity intended to erase the body's "oxygen deficit".
RR is the beating of the heart, measured in intervals.

You can find more information about these features in our training guidebook : http://ns.suunto.com/pdf/Suunto_Training_Guidebook_EN.pdf
answered 1 week, 4 days ago
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Tess_from_Suunto
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Question

Is it possible to pair Suunto Quest watch with two Dual belts?

I am trying, but my watch does not see the second belt. Batteries changed, belt snugs .
Gender: Female
Experience Level: Advanced
 
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asked 2 weeks, 1 day ago
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by
azhayeva
71800 Siilinjärvi, Finland
on Suunto Quest Black
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answer 1
To pair the Heart Rate belt with your Quest please follow the instructions below:

1. Remove the battery from the Heart Rate belt. Put it upside down in the belt. Make sure not to leave any fingerprints on the battery because this can affect the efficiency. Use a tweezers or a textile cloth if you can
2. After 10 sec take the battery out and put it on the table
3. go to pairing mode in your Quest
4. When it says “Seraching belt”, please put the battery back in to the heart rate belt and hold it close to the watch. Both ends of the belt needs to go in to the round module so the belt will be in ”search-mode”
5. Try this 3-4 times if doesn't pair the first time. It should now be paired
answered 1 week, 5 days ago
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Tess_from_Suunto
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Question

Does the foot pod need pairing before each run every time?

Recently received my watch back from Suunto after sending it to be checked as foot pod and heart monitor would not pair. Suunto stated it was working fine, I had previously changed batteries.
Nothing has changed I still cant pair the foot pod and haven't tried the heart monitor yet.
Gwyn
Gender: Male
Primary Sport: Triathlon
Experience Level: Beginner
asked 2 weeks, 5 days ago
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Gwyn53
Plymouth, UK
on Suunto Quest Black
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answer 1
Here is link to user guide you can find guides how to pair from the page 3.:
http://ns.suunto.com/Manuals/Foot_POD/Userguides/Foot_POD_%20UG_EN.pdf
answered 2 weeks, 4 days ago
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Diana_from_Suunto
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Question

The calories burned on my watch is too high?

Hi, I have purchased the quest black recently and for the past couple of days I've been taking a very brisk walks around my suburb which is a bit of all surfaces (uphill, downhill,etc) for an hour. I'm male, 168cm and 200pounds, not fit at all just started and on my watch after the walk it reads that I burned 800-1000 calories? I have double checked everything on how I put it on and the heart rate is always showing when I'm walking. Could that be right?
Gender: Male
Experience Level: Beginner
asked 2 weeks, 6 days ago
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by
Ivey
on Suunto Quest Black
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answer 1
Calories burned is measured on how hard your heart is working. If your heart is beating a lot per minutes, you will have high calories burnt. Makes sure that you have filled in all personal data such as gender, age etc under Personal settings on your Quest.
If you need further assitant, please contact us directly at suunto.com under Support.
answered 1 week, 2 days ago
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Tess_from_Suunto
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Question

How to delete data from watch?

After I have transfered data from suunto quest watch to movescount, I would like to delete data from the watch.

The reason: if watch is used by someone else, his training is saved and after transfering to his movescount acc stays in the watch. So, when I upload my trainings, the previous training (other person's) is shown as mine. So I would like to delete the data not to merge trainigs of two people.
Gender: Male
Experience Level: Expert
 
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asked 3 weeks, 4 days ago
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Nenormals
on Suunto Quest Black
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answer 1
As the Suunto Ambit2 has a circular memory, it is not possible to delete data from the logbook in the watch. It will automatically overwrite the oldest data.

You can however remove the moves from Movescount.com if you want.
answered 3 weeks, 1 day ago
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Tess_from_Suunto
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Question

Hi, is it possible to use one shared computer (same windows account) for syncing with two suunto devices (quest & ambit). Thanks

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 weeks, 6 days ago
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by
mataanek
CZ
on Suunto Quest Black
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answer 1
This is no problem, you just need to make sure there are not two versions of Moveslink opened.
So before connecting your watch to your computer, always make sure you first close by choosing 'quit' when there is still a Moveslink active in the background.
answered 3 weeks, 2 days ago
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Tess_from_Suunto
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Question

heart rate limits

Hallow. is it realy that the suunto quest only beeps after two minutes of exceeding the set heart rate limits? if so, why or what is the idea? Can it be chabge to be immidiae?
Gender: Female
asked 1 month ago
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Anonymous
on Suunto Quest Black
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answer 1
It indeed takes 2 min for device to peep. This is to avoid constant sound alerts when the heart rate is on the border values below or above target zone. Only when the decrease, or increase of intensity is significant (at least 2 minutes), the alarm will sound.
You cannot make the signal sound immediately when crossing the HR zone. However, visual guidelines regarding being outside of the HR zone are shown immediately with arrows.
answered 2 weeks, 1 day ago
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Tess_from_Suunto
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Question

the question of the sound signal

while running, when the pulse from one zone to another, the sound signal is triggered immediately or in 2 minutes? thank you
Gender: Female
asked 1 month ago
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Anonymous
on Suunto Quest Black
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answer 1
It indeed takes 2 min for device to peep. This is to avoid constant sound alerts when the heart rate is on the border values below or above target zone. Only when the decrease, or increase of intensity is significant (at least 2 minutes), the alarm will sound.
You cannot make the signal sound immediately when crossing the HR zone. However, visual guidelines regarding being outside of the HR zone are shown immediately with arrows.
answered 1 week, 2 days ago
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Tess_from_Suunto
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Question

Time

In the start up menu, the watch asked me what time setting would you like 24 hour or 12 hour? I selected 12 hour, but for some reason its in 24 hour. Is there a way I can manually fix it?
Gender: Male
Primary Sport: Ice Hockey
Experience Level: Expert
asked 1 month ago
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jfberryiii
Virginia
on Suunto Quest Black
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answer 1
Yes, you can do factory reset like this:

1. In TIME mode, press and hold the middle button to enter settings
2. Scroll though all settings until you reach 7/7 and the watch asks "Ready? yes/no". Instead of pressing yes or no, press and hold the middle button for about 10 seconds.
3. When the display is completely empty, wake up the watch by pressing the middle button.
4. Instead of holding the upper button for 2 seconds as the watch suggests, press and hold the middle button for about 10 seconds.
5. Scroll through the settings with the middle button until the watch asks "Factory reset". Select yes. The watch will go back to sleep mode.
6. When the display is completely empty, wake up the watch by pressing the middle button.
answered 1 month ago
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Diana_from_Suunto
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Question

I pair my GPS Pod and comfort belt with my Quest. When I download onto My Moves it shows both & logs it twice. How can I merge the data?

Gender: Female
Primary Sport: Cricket
asked 1 month, 3 weeks ago
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Anonymous
on Suunto Quest Black
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answer 1
To merge these data, you need to log in to you Movescount and open up the Move you made with your Suunto watch. If there is an overlapping Move with GPS track available you should see “Merge Moves” functionality on the right column on the page. By pressing the Merge button and following the steps you should be able to combine the Moves. While merging you can also tick a checkbox to automatically delete the second Move.
answered 3 weeks, 4 days ago
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Tess_from_Suunto
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Question

Can I buy a replacement mini stick

I've misplaced the mini stick for my Suunto Quest so I'm unable to upload my information. Can I buy a replacement?
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 3 months, 2 weeks ago
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by
Hohara
Australia
on Suunto Quest Black
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answer 1
Hello,

Yes, this is perfectly possible; all of our Movestick Minis are compatible with any Quest whatsoever. Please use http://locator.suunto.com/ to locate a Suunto authorized dealer nearby in order to get a new Movestick Mini.

Kind regards,

Johan from Suunto
answered 3 months, 2 weeks ago
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Johan_from_Suunto
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Question

How to merge data from GPS POD instead from IPhone Movescount

I am using my Suunto Quest and GPS POD to track my performance, in addition, I activated Movescount on my iPhone. When I sync the watch and GPS POD to Movescount I have 3 entries for the same activity, then I pressed Merge but the data chosen by Movescount was the one from the iPhone instead of the accurate data from the GPS POD and now I don't have the Merge option. Can I undo somehow undo merge the Iphone data and merge the GPS data?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
 
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asked 2 months, 1 week ago
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Anonymous
Chile
on Suunto Quest Black
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answer 1
If you still have the original moves you can merge the data from the Quest with the one from the GPS Pod by using the steps below:

- Click on the move done with the Quest
- The Merge button should be active
- Press Merge and you will have the possibility to choose which moves do you want to merge
- Choose the move from the GPS Pod instead of the iPhone move

Then you can delete the merged move that is not correct.
If you don’t have the original moves, there is no possibility to unmerge a merged move and then to use the merge function again.
answered 2 months ago
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Denise_from_Suunto
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Question

I just want to see heart rate and calories burned in the display when I am cycling. How can I do that ?

Gender: Male
asked 3 months, 3 weeks ago
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allenlw70
on Suunto Quest Black
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answer 1
Hello,

On Movescount, please navigate to "Gear" > "Suunto Quest" > "Customization" > "Cycling" > "Edit". Next, please select only one display (you can deactivate the others by clicking the red "X" symbol in the upper right corner of each display) and select only two rows. In the middle row you can put "Heart Rate" and in the lower one you can put "Calories". Click "Save" and re-synchronize the watch.

Kind regards,

Johan from Suunto
answered 3 months ago
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Johan_from_Suunto
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Question

Can I use my Quest & HR belt in the swimming pool to monitor my training?

Gender: Female
asked 2 months, 1 week ago
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Anonymous
on Suunto Quest Black
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answer 1
The Heart Rate Belt does not communicate with the watch while worn under water thus the training session cannot be monitored.
answered 2 months, 1 week ago
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Madlene_from_Suunto
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Question

HR Belt Problems - My watch can't find dual belt.

Hi,
My new Suunto Quest can't find Dual Belt's. I've did evrything step by step with tutorials, restarted belt, and changed a battery.
I've tried to pair it with my freind Dual Belt, still can't find a belt.
After 2 weeks....desapointing.
Can you help?
Gender: Male
Experience Level: Advanced
asked 4 months, 1 week ago
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Lukash_
Poland
on Suunto Quest Black
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answer 1
Hello,

Please send in your watch and Dual COmfort Belt in order for them to be checked by our Service Team. They will then be fixed or replaced - under warranty, if you include a copy of the proof of purchase. There are two ways of doing this.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ .

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase.

Kind regards,

Johan from Suunto
answered 4 months, 1 week ago
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Johan_from_Suunto
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