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Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
247 Questions
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264 Answers
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Customer questions and answers for Suunto Quest Black

Question

Cannot Connect to Computer

I have a new watch and it keeps searching for my computer but it is not found. I have already signed up for Moves Count and would really like to use it!
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 6 days ago
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by
Anonymous
on Suunto Quest Black
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answer 1
Hello,
you need to have
a.) movescount.com account - online web service collecting your wrist data
b.) moveslink (http://www.movescount.com/connect/moveslink/Suunto_Quest) - software downloading data from your wrist unit and synch with movescount.com account

Do you have both of this points?

regards
peter
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 days ago
Customer avatar
by
thailon
Slovakia
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Question

Does it have auto-pause? I can't find the setting

Gender: Female
Primary Sport: Mountain Biking
asked 1 week, 3 days ago
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by
jpearson
tasmania
on Suunto Quest Black
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answer 1
Hi, no. It does not have auto-pause function.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 week, 1 day ago
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by
thailon
Slovakia
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Question

how can I merge two moves in movescount ?

i want to merge the move information which created through suunto quest and movescount app in my iphone
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 week, 4 days ago
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by
farhad1982
Iran
on Suunto Quest Black
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answer 1
I think, it is not possible. Maybe I'm wrong.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 week, 1 day ago
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by
thailon
Slovakia
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Question

How do you obtain accurate HR readings?

In my last 2 work outs, the heart rate readings were not close to accurate. I have replaced the battery in both the watch and the HR belt, but when performing a strenuous resistance work out, my heart rate stayed in the 84-90 bpm range for a full 30 minutes. Normally, this work out pushes my HR into the 130-145 bpm zone. What can be done to obtain consistent accurate readings?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 1 month, 1 week ago
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by
Anonymous
USA
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 2 weeks ago
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by
Sophie_from_Suunto
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Question

Quest shows wrong speed and distance

When used with the Suunto GPS Track POD my quest suddenly started to show wrong speed and distance. The speed and distance is 30-40% higher and faster than normal. When I load my data to movescount the data on the gps is OK but on the quest they are 30-40% wrong. As far as I know I did not change any settings. what to do? Thanks
Gender: Male
 
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asked 1 month, 2 weeks ago
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by
kausing
on Suunto Quest Black
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Answers
answer 1
Maybe (but I'm not sure) it is because you once made distance calibration on Quest and maybe it is wrong. I would check this. But this is just guess.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 week, 1 day ago
Customer avatar
by
thailon
Slovakia
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answer 2
I have testet the gps with another Quest and the speed and distace data is OK. only a little difference in top speed. The GPS shows the fastest speed but when merged the top speed is taken from the watch.
Gender: Male
Experience Level: Advanced
answered 1 month, 2 weeks ago
Customer avatar
by
kausing
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Question

How do I check time during traning?

Gender: Male
Primary Sport: Walking
Experience Level: Beginner
asked 1 week ago
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by
Bald63
Turkey
on Suunto Quest Black
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answer 1
You can change display to time with right middle button.
answered 5 days ago
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by
Diana_from_Suunto
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Question

Wrong measurements?

All of a sudden, my Quest is reporting kcals at about 4 times what it should be, and asking if I want to change my max HR when it hasn't even reached my recorded max HR. I've checked my Bodymetrics on Movescount and they are fine. It's like my Quest thinks I'm a different person. Should I do a factory reset?
Gender: Female
Primary Sport: Yoga / Pilates
Experience Level: Advanced
asked 1 month, 3 weeks ago
Customer avatar
by
DebinMelbourne
Melbourne VIC, Australia
on Suunto Quest Black
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Question

Why does it take 10-15 minutes before data shows up on my watch?

I have new BATTERIES in both the chest strap, and the watch. I put a dab of Aloe Vera on the chest pads to make a better connection to my chest -- but that hasn't fixed the problem, either...

HELP!

And what address do I send it to in the U.S. to have it fixed if your suggestions don't work???

Thanks,
Michael
Gender: Male
asked 1 month, 3 weeks ago
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by
laphroaig
on Suunto Quest Black
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2 answers
Answers
answer 1
Did you try it without this Aloe Vera? Just try to clean strap it completely, then make strap wet (by water) and try again.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 week, 1 day ago
Customer avatar
by
thailon
Slovakia
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answer 2
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.

If that doesn't solve the issue, please contact us directly at support@suunto.com
answered 1 month, 3 weeks ago
Customer avatar
by
Sophie_from_Suunto
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Question

Does the suunto quest calculate the total ascent and descent? Thank you

Gender: Female
asked 2 months ago
Customer avatar
by
HadrienB
on Suunto Quest Black
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answer 1
Not as standalone device, use GPS Track Pod wih Suunto Quest to get this kind of information.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months ago
Customer avatar
by
thailon
Slovakia
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Question

Bike pod losing data signal with Quest

Hi, Please how can I fix this issue of data connection intermittently losing signal while I ride my mountain bike?
New battery in bike pod and quest, still losing data signal intermittently.

Thanks
Jide
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
 
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asked 3 weeks ago
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by
jideakinwale
South Africa
on Suunto Quest Black
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Question

Export Routes from Movescount to Suunto Quest

I have imoported a Route into Movescount. I am going to participate in a cykling competiiton, wich is exactly the same as the route. Is it possible to transfer this route to Suunto Quest, and start it in the competition? I have also the Heart and GPS pod connected to Suunto Quest watch
Gender: Male
asked 2 months, 3 weeks ago
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by
Anonymous
on Suunto Quest Black
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answer 1
Hello

It is not possible to transfer route into Suunto Quest.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months, 2 weeks ago
Customer avatar
by
thailon
Slovakia
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Question

50% Wrong

When used with the Suunto GPS Track POD my quest suddenly started to show wrong speed and distance. The speed and distance is 50 % faster and longer than normal. When I load my data to movescount the data on the gps is OK but on the quest they are 50% wrong. I gave the watch a factory reset but it did not help. I have also tried to connect two quest to the same GPS track POD at the same time and my quest shows 50% wrong compared to the other quest. So I do not think it is the GPS track POD making the problems. It is the same watch kausing asked about. Can anybody help ? Thanks
Gender: Female
asked 1 month, 1 week ago
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by
kausinga
on Suunto Quest Black
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Question

how do i start my stopwatch?

suunto quest orange
Gender: Male
asked 1 month, 1 week ago
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by
kvain
on Suunto Quest Black
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Question

My quest watch has been replaced to a new one. is there a possibility to copy all the settings to a new gear or I have to put all the settings again m

Gender: Male
Primary Sport: Skating
Experience Level: Expert
asked 3 months ago
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by
Piotr111
Poland
on Suunto Quest Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 2 months, 4 weeks ago
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by
Sophie_from_Suunto
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Question

Not all data in chart.

Hi,

When using the start/stop button on my Suunto Quest, the graphs doesn't show correctly in movescount. (See screenshot)
When just using the lap button, it all shows correct.

Is there an error on my watch, the site or an error in my settings?
Please help, i'm pretty annoyed about it.

Thanks,
Martin
Gender: Male
User submitted photo
asked 3 months, 3 weeks ago
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by
Laursen
on Suunto Quest Black
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2 answers
Answers
answer 1
Hello

I reported the same problem and got the answer that it's known issue. But it is already fixed as I see in my moves.

Peter
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months, 2 weeks ago
Customer avatar
by
thailon
Slovakia
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answer 2
If you are pausing during exercise, we currently have a bug in movescount when data disappear after pausing. Our technicians are working on it and when we have a solution, there will be an update. In the meantime, we recommend you not to paus your exercise.
answered 3 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

Training programme reminder?

Hello,

I synced my Suunto Quest with Movescount with Movelink. Movelink itself said that the link and data transfer was okay. Well, I was supposed to go excersize today according to my training programme (but I didn't, since I wanted to see the reminder). Yet no reminder was shown today. Why? Did the training program not upload for some reason? Thanks in advance!
Gender: Male
asked 3 months, 3 weeks ago
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by
tuure
Finland
on Suunto Quest Black
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answer 1
There is no reminder from the training program if you don't actually train the day you are supposed to train.
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Graphs not shown completely (Suunto Quest)

For my last few trainings in Movescount, the graphs, e.g. heart rate graphs, are not shown completely. I guess this may have something to do with a full memory. I tried to solve this by enabling the option "Remove sent Moves automatically from device" in Moveslink, but this problem keeps occurring. Is there anyway to erase the memory completely? Or is there another problem?
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 4 months ago
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by
peeterslot
Belgium
on Suunto Quest Black
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answer 1
In order to solve the problem, please be so kind as to delete cashes&cookies first ( http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

If you are pausing during exercise, we currently have a bug in movescount when data disappear after pausing. Our technicians are working on it and when we have a solution, there will be an update. In the meantime, we recommend you not to paus your exercise.
answered 3 months, 2 weeks ago
Customer avatar
by
Sophie_from_Suunto
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Question

lost my movestick mini again , while waiting for new one how many moves will suunto quest hold?

Gender: Male
asked 4 months ago
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by
mastep
Australia
on Suunto Quest Black
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answer 1
Suunto Quest can store between 20 and 30 logs, depending on the data you want to record during training. After that it starts to overwrite the oldest log.
answered 3 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

Moves Suunto Quest paired with HR and GPS POD

When I go running I paire my Suunto Quest with the HR and also GPS POD. When I want to put the moves on Movescount it seems like I have 2 moves. One from the Quest and one from the POD. With the Quest I can see HR,...With the GPS POD I can see a map with the track I ran...For Movescount these are 2 moves when actualy its the same move recorded with the Quest and the POD. I want to keep all the recordings so deleting one move is not an option. Can I put these moves togheter?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 months, 2 weeks ago
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by
Tom83
Belgium
on Suunto Quest Black
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answer 1
In order to be able to merge these data, the time must be exactly the same, otherwise the merge option will not promt, as they will seem to be two different moves.

There is no possibility to merge the moves otherwise.
answered 4 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

for the first time I do not see not all my laps on screen ,

from the first one i see all details on Graph but from other three i see nothing only with time they started and stopped. the overall time calories etc i can see well
Gender: Male
Primary Sport: Indoor Cycling
Experience Level: Advanced
asked 4 months, 2 weeks ago
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by
Renne
netherlands
on Suunto Quest Black
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answer 1
Please clear out your cashes and cookies on your web browser in order to solve the problem http://www.wikihow.com/Clear-Your-Browser%27s-Cache

We also recommend you to use Firefox or Google Chrome for best performance.
answered 4 months, 2 weeks ago
Customer avatar
by
Sophie_from_Suunto
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