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Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
293 Questions
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307 Answers
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Customer questions and answers for Suunto Quest Black

Question

Not Recording distance.

When I go for a run it records everything but the distance I have covered. Is there any trouble shooting I can do or is this thing broken?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 6 days ago
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DCcomicBoy
Utah, USA
on Suunto Quest Black
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Question

pod does not work

Hi,

I received my suunto quest with pod and belt. I made a personalized training program and I said 'search for HR and for POD'. I did already synchronize the watch after that. But when I start the training program, the quest says 'HR found' and it doesn't even mention the pod. No speed is mentioned, so the POD isn't found.

I also tried to pair the POD. But the Quest says 'POD not found'. I did even run around with the POD to make sure it would be activated.

So what is wrong? This is a new product and I would like to use it!

Thank you!
Sarah
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 2 days ago
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sarahvl
Belgium
on Suunto Quest Black
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Question

Different heart zones?

Why the heart zones displayed in Suunto Quest while training are different than those displayed in Movescount (and elsewhere)? On the watch a pulse of 120 bpm falls in the "Heart zone 1" while it has to be "Heart zone 2". Why this discrepancy?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
 
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asked 1 week, 4 days ago
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jack71
Italy
on Suunto Quest Black
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Question

Quest Pod no longer records GPS move

Quest watch pairs with GPS pod. Setting record on the watch used to start the GPS recording the move. Now after pairing with the watch and staring recording on the watch, the pod refuses to record the move. The watch shows speed etc, and records the move. The POD does not
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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asked 1 week, 5 days ago
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Anonymous
Saint Louis, MO, USA
on Suunto Quest Black
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Question

Heart monitor

My heart monitor snapped inside the solid black piece. I require a new one. How do I go about this?

Thanks

Deb
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 4 days ago
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Anonymous
Australia
on Suunto Quest Black
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2 answers
Answers
answer 1
Hi,

I think you should contact Suunto support http://www.suunto.com/Support/ or local dealer.

thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 5 days ago
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thailon
Slovakia
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answer 2
Please,contact Suunto support http://www.suunto.com/Support/ or local dealer.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 5 days ago
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thailon
Slovakia
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Question

Is there a problem with the moves merging on movescount?

Since two days, I lost the altitude parameter on the graph when I merge my move recorded with GPS track Pod with my suunto quest move..
Gender: Male
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asked 3 weeks, 1 day ago
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tikok
on Suunto Quest Black
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Question

How do I plan a move in Movescount for my Quest that includes MULTIPLE heart rate zones?

I planned a move for Medicine Ball training that included 15 minutes in the Hard zone and 15 Minutes in the Very Hard zone. When I uploaded the move to my Quest my watch shows it as 30 minutes in the hard zone. How do I correctly plan this move to show it as multiple zones?
Gender: Male
 
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asked 3 weeks, 5 days ago
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quietmouse
on Suunto Quest Black
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Question

Logging stop at 20h

Suunto Quest with footpod (no HR) seems to stop logging automatically at 20h.

Is there option to increase it at least 24h?

Is same issue in all Suunto product?

Such a limit render devices useless for ultrarunning, like Endurance 24h last weekend.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month ago
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kumpulainen
on Suunto Quest Black
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answer 1
Maximum time for recording log in Quest is 20 hours.
Ambit family can have longer log capacity depending what GPS settings are used and if the HR-belt is used.
answered 1 month ago
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Diana_from_Suunto
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Question

everytime I connect the pod to the computer, it takes 3 or 4 attempts as it keeps downloading the information, then fails, what can I do

Gender: Male
asked 1 month ago
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Hindhoff
on Suunto Quest Black
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Question

edit distance in Movescount

Why i can not edit my training distance in Movescount?
Gender: Male
asked 1 month, 1 week ago
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by
marguskytt
on Suunto Quest Black
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Question

Heart rate not picking up and inaccurate reading throughout training session

When I put monitor on the heart rate doesn't pick up straight away, I have also experienced that the heart rate does not read properly e.g heart rate will be reading 110 but I am clearly working harder that. I've changed the battery and still no improvement . Any suggestions? I've had this heart rate monitor for over two years and I've sent it back for repair on numerous occasions.
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 1 week ago
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by
kapowell88
UK
on Suunto Quest Black
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Answers
answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.

After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.

If this doesn't solve the issue, it could be normal wear & tear after two years of use. In that case, we would advise you to buy a new textile strap for the heart rate belt. You can find it on our web-shop (if available in your country) or buy it at a local retailer.
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

How to set the vibrating setting for timer intervals? If, this feature is not available, when will you upgrade the firmware and include this feature?

Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
Baywell01
on Suunto Quest Black
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answer 1
A vibrating function for the Quest is not available. Unfortunately it is also unlikely that a vibrating function will be added to the device.
answered 1 month, 2 weeks ago
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Diana_from_Suunto
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Question

Change list of workout options

when using my quest, there is a default list of Cycling, Running and training. How do I remove cycling so only training and running show in display?
I have searched for videos and documentation on how to do this and cant find any
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
sheepdog360
Chicago, IL, USA
on Suunto Quest Black
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answer 1
In order to remove the training mode cycling from your Suunto Quest, please follow these steps :

- log on to movescount.com
- go to gear and select your Suunto Quest
- under customization, click the "delete" button next to the exercise you would like to delete.
- synchronize the device again in order for the changes to be saved to the device
answered 1 month, 1 week ago
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Sophie_from_Suunto
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Question

Auto Lap function

I cannot change the auto lap function in the settings for the gps track pod. When I click it and put in 1k and then click on save, it says "oops something went wrong". I have tried a few times.
(I use the Quest watch with the gps track pod)
Looking forward to a speedy reply. Thanks.
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 4 days ago
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by
aubloomiel
on Suunto Quest Black
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Question

Inaccurate calories counted on Quest

I recently purchased a new Suunto Quest and started using it last weekend. The Quest was to replace my old Suunto t3d, which was working very well until the HR belt just gave up. I work out pretty much every day on my recumbent bike and my Suunto t3d was giving me readings between 500 to 600 (k)calories after every (somewhat intense) 1-hour long workout. The display on my Schwinn bike was giving me readings of about 400 to 500 calories for the same workout, which is less than the t3d, but I always relied more on the accuracy of my Suunto t3d. However, once I've started using my new Quest for the same exact type of daily workout, the amount of calories burned it read was extremely different from my (old) Suunto t3d or even my recumbent bike! Yesterday, for instance, after I worked out for an entire hour at a pretty fast clip (HR oscillating between 130 to 145 HBM), the Quest only read 170 total calories burned, whilst the bike's display read 300!! I know for a fact that my t3d would have read at least 500! I believe I've programmed the Quest with the correct initial settings (date of birth, gender, weight, height, etc.). I've even tried to check the initials settings (birth date, gender, height, weight, etc.) but the only ones that I can only change now are my weight and the activity intensity level--and also the lower and higher heart rate values. So, why is Quest giving me a completely inaccurate calorie count after an intense workout--or else, what am I missing here?? Thank you very much!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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norbac
Wheaton, IL, USA
on Suunto Quest Black
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Answers
answer 1
Hi,
I would be talking to the manufacturer or a rep about this issue. There maybe a way to recalibrate it or update it. Also consider checking that all your personal info is correct, such as age, height, weight etc. I have a Quest as well and for example today I done some exercise at the GYM with an average heart rate of 132bpm, for 1hr and 6min and I burnt 642 kcal.
I hope you solve the issue.
Regards
Anthony
Gender: Male
Primary Sport: Weight Training
Experience Level: Advanced
answered 1 month, 2 weeks ago
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Anonymous
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Question

Is the Suunto Quest made in Finland?

Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 1 month, 3 weeks ago
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bigray
Phoenix, AZ, USA
on Suunto Quest Black
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answer 1
The design and software is Finnish, however the product is manufactured in China.
answered 1 month, 3 weeks ago
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Diana_from_Suunto
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Question

Interval in Movescount

Hi,

Im using moves count to design my training.
Is it possible to create one workout which includes warmup + intervals + cooldown?

I am NOT asking about the interval timer on the watch.

Please check my image for more info.
In case this is not possible, will the watch automatically chain multiple trainings on the same day?

Regards
Gender: Male
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asked 1 month, 3 weeks ago
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by
RegexMoves
on Suunto Quest Black
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Answers
answer 1
The Training Planner will only let you know which activities you should perform.

If you wish to do an exercise with Warmup + intervals + cooldown you can for example use a fitting interval app from: http://www.movescount.com/apps

Or you can make a multisport mode with the desired traits.

To do so, kindly begin by logging onto movescount.com
-Press Gear at the top of the page.
-Select your Ambit device.
-Select Create a Multisport Mode.
-After you have edited your sports mode to your satisfaction, save the sports mode and synchronize your device again. Now it will be on your device and be ready to use!
answered 3 weeks ago
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by
Diana_from_Suunto
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Question

I am using the built in training program on my Quest. Is there a way to know in advance what the training schedule is?

It would be useful to be able to know in advance, even the day before whether a training day is scheduled, and how much time is required. Especially because I usually train in the morning while the weather is cooler. As it is I can only assume that every day is a training day with a 1 hour session. That is until after I get up and check my watch, which could have a 20, 40 or 60 minute session, or a day off.
I can see that if I use a downloaded program I can see planned moves in Movescount, but what can I do with the built in program?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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asked 1 month, 3 weeks ago
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Porl
Australia
on Suunto Quest Black
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answer 1
You can read more about the built in training program in the user manual (page 37) : http://bit.ly/1BotBp7.
answered 2 weeks, 4 days ago
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Beatrice_from_Suunto
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Question

Defined Inteval Training Session

Is there a way you can program an interval training session to be repeated a certain number of times? For example, if you want to do 60 sets of 8 seconds on, 12 seconds off, is there a way you can program that to stop after 60 repeats, or are you required to spend the entire time counting your sets? The watch actually counts them and reports how many laps you did at the end - so is there a way to have that occur during the training so you can focus on the run, rather than the number of sets you've completed.

Also, does it look like there are going to be apps available for a Quest watch, as there looks to be plenty of good apps for interval training with the Ambit gear, but not anything really for Quest. I thought, considering Quest is marketed as an 'interval trainer', there would be more options for interval training than just being restricted to two indefinite intervals.
Gender: Female
 
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asked 2 months, 1 week ago
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Anonymous
on Suunto Quest Black
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answer 1
Please be advised that you cannot set the number of repetitions for an interval training session.

Regarding the apps, they are only available for the Suunto Ambit collection.
answered 1 month ago
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by
Beatrice_from_Suunto
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Question

Change battery and now the buttons dont beep

Please see above
Gender: Male
asked 2 months, 1 week ago
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by
dcnflyfisher
on Suunto Quest Black
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answer 1
In order to turn on the sounds on your Suunto Quest, please press and hold the NEXT button to enter the main menu; scroll up to Step 7/8 General Settings and choose 'Sounds - All On'.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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