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Customer questions and answers for
Suunto Quest Black

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Customer questions and answers for Suunto Quest Black

Question

Pairing with MIO wrist HRM

Will the Suunto Quest watch pair with the MIO wrist HRM? I would prefer to use a wrist HRM than the chest belt.
Gender: Male
Primary Sport: Walking
Experience Level: Beginner
asked 1 day ago
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by
DougT
Grantham
on Suunto Quest Black
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Question

how can i change langauge from finnish to english

Gender: Male
asked 3 weeks ago
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by
scowers
on Suunto Quest Black
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answer 1
The language on the Suunto Quest can be changed from the initial settings.

To get to the initial settings, you will need to firstly put the device in sleep mode.

1. Press and hold the NEXT button and scroll to the last step. After the last step of general settings, when the device asks you to confirm that the setting changes are done, keep NEXT pressed until the device goes into sleep mode.

2. Press any button to activate the device again

3. Hold the START STOP button for 2 seconds and you will be prompted to change the language.
answered 2 weeks, 5 days ago
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by
Beatrice_from_Suunto
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Question

How to customize alarm.

My max heart rate is 160 and I want to set the alarm to notify me when I am at 137 (85%). How can I do this?
Gender: Male
asked 3 weeks, 4 days ago
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by
gwilliams17
on Suunto Quest Black
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answer 1
Please be informed the Suunto Quest does not have such option.
answered 3 weeks, 2 days ago
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by
Beatrice_from_Suunto
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Question

WHY WON'T MY QUEST DOWNLOAD MOVES AFTER BATTERY REPLACEMENT? (For Mac User)

My Quest recorded moves after I replaced the battery, but when I use the MiniStick to transfer the data, it says there are no moves to transfer. I've uninstalled the software and reloaded it, and rebooted the computer. But none of it has worked. Anyone can help?
Gender: Female
asked 1 month, 1 week ago
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by
tkitf
on Suunto Quest Black
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answer 1
Try to reset the connection.

Fist close Moveslink from background by going task manager.

Quit Moveslink from the list.

Then type %appdata% to computer search field. Then press enter select roaming folder and Suunto folder.

From Moveslink1 folder delete file property SDK then try to re-connect the device to computer.
answered 1 month, 1 week ago
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by
Diana_from_Suunto
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Question

openwater swimming

I want to track my openwater swimming and see the distance, while I swim. Do you have any tool for this?
Like: I have to wear a Quest in my wirst and a GPS pod under my cap.
Can Quest and GPS pod communicate in this case?
Gender: Male
Primary Sport: Swimming
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
amather86
Hungary
on Suunto Quest Black
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answer 1
This is unfortunately not possible. The ANT signal these devices communicate in, does not travel in water.
answered 1 month, 1 week ago
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by
Diana_from_Suunto
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Question

My Suunto Quest will not allow me to select training mode.

I have tried everything to get to running mode but all I get is training mode, I press start/stop but it then moves on to recoverytime, prev.move and web connect. Any help would be appreciated. Also tried a reset but no change.
Regards
Derek
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 weeks, 5 days ago
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by
sandpipercruising
UK
on Suunto Quest Black
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answer 1
Please make sure you have this sport mode selected in Movescount - Gear - Suunto Quest - Customization.
answered 3 weeks, 2 days ago
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by
Beatrice_from_Suunto
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Question

Move Indicator stays luminated

My Suunto Quest move indicator stays luminated at all times on the left hand side of the watch face. Can someone please advise me why this is occurring?
Thank you
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 months, 1 week ago
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by
Packer13
Australia
on Suunto Quest Black
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answer 1
Try to take battery out. If problem persists you can send the watch to repair from our pages:

suunto.com, support, repair services
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

Why won't my Quest download moves after battery replacement?

My Quest recorded a move after I replaced the battery, but when I use the MiniStick to transfer the data, it says there are no moves to transfer. I've reloaded the driver for the stick, uninstalled the software and reloaded it, and rebooted the computer. But none of it has worked. The paired GPS pod downloads with no issues. I'm stumped. Anyone help?
Gender: Female
asked 2 months, 1 week ago
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by
eaglehawk
on Suunto Quest Black
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answer 1
Try to reset the connection to Moveslink.

First shut down the moveslink from the background from task manager by pressing ctrl+alt+delete. Then choose moveslink and close it from task manager.

Then locate moveslink folder on your computer:
Type %appdata% on your computer finder search field and press enter. open roaming folder and Sunuto folder and from the Moveslink folder delete file named property SDK. Then try to re-connect.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

planned moves data is not correct / no training day remind

For example, I make a Running plan on 28 Sep 2014 under 1 hr & 10 mins , 10km and very hard. after uploading, My Quest show 100 mins. Also no training day remind show up.
Gender: Male
asked 2 months, 3 weeks ago
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by
DLWK0623
on Suunto Quest Black
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answer 1
Please try deleting the training programme and synchronizing the watch. Then make a new programme and check that you have selected to use this in your Quest instead of default settings. Afterwards, synchronize the planning to your Quest.
answered 1 month, 4 weeks ago
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by
Diana_from_Suunto
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Question

HEAR RATE LOSING SIGNAL

My Suunto Quest's belt keeps losing signal during my runs for a period of time between 30s to infinite.

I have washed the belt and changed the batteries already.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months, 3 weeks ago
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by
mkonzen
Brazil
on Suunto Quest Black
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answer 1
I have the same problem as you. But in my case, the HR signal is lost for seconds. I solved this issue once by setting the HR belt shorter to fit my body better. But it (sometimes) happens to me again. Maybe it is not wet enough or something. I've also changed batteries to some brand ones, like Duracell etc.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months, 3 weeks ago
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by
thailon
Slovakia
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Question

suunto m5 - how do I change the display to show percentage of max bpm?

Gender: Female
asked 2 months, 4 weeks ago
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by
Michaldabby
on Suunto Quest Black
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answer 1
This feature does not exist for the Suunto M5.
answered 2 months ago
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by
Sophie_from_Suunto
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Question

Can I use a different company HR strap with my Quest?

Hello, the quality of the HR Dual strap is very poor. I am a small 106lb women and the band is so stretched out that it no longer fits around me, making the connection too loose. I have had the product for less than a year and a half. Is the Quest compatible with any other company HR bands? or do I have to purchase a new band every year? Thanks
Gender: Female
asked 3 months ago
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by
Evelyn
on Suunto Quest Black
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answer 1
The Suunto Quest is compatible with other ANT HR belts.
answered 2 months, 4 weeks ago
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by
Sophie_from_Suunto
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Question

Bike pod with quest not pairing

I've just got in a suunto bike pod but it won't pair with the quest. On the packages it says that it is compatible with t3, t4, t6 but that's it. Is it compatible with the quest? I followed all the steps, including creating a short-circuit before pairing and turning on the pod by inserting the battery but no joy.

SN: SS012700000
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 3 months, 1 week ago
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by
Bombesly
Ireland
on Suunto Quest Black
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answer 1
Yes, Suunto bike POD is, as well as Suunto Road Bike POD (based on my personal daily use) is compatible with Quest. You can check it on http://www.suunto.com/Products/PODs/Suunto-Bike-POD/.

But, I according to my personal experience with Road Bike POD, it was written in manual of that POD, that you do not need to pair this POD, just start to use. But It was not truth. I had to pair it as Speed POD. So try to do so with your Bike POD.

I just checked settings of my quest and there is also Bike POD item in Pairing settings. Just try both.

thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 months, 1 week ago
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by
thailon
Slovakia
-1point
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Question

How can I clear all the data from my Sunto Quest

I need to clear all the data from Sunto Quest, how can I do this?
Gender: Male
asked 3 months, 2 weeks ago
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by
nathaliemsn
Malta
on Suunto Quest Black
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answer 1
The following instructions will take you through the factory reset procedure for Suunto Quest:

1. In the Time Mode, press and hold the middle button to enter settings
2. Scroll though all settings until you reach 7/7 and the watch asks "Ready? Yes/No". Instead of pressing "Yes" or "No", press and hold the middle button for about 10 seconds.
3. When the display is completely empty, wake up the watch by pressing the middle button.
4. Instead of holding the upper button for 2 seconds as the Quest suggests, press and hold the middle button for about 10 seconds.
5. Scroll through the settings with the middle button until the watch asks "Factory reset". Select "Yes". The watch will go back to sleep mode.
6. When the display is completely empty, wake up the watch by pressing the middle button.
answered 2 months ago
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by
Diana_from_Suunto
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Question

Cannot Connect to Computer

I have a new watch and it keeps searching for my computer but it is not found. I have already signed up for Moves Count and would really like to use it!
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 3 months, 3 weeks ago
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by
Anonymous
on Suunto Quest Black
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answer 1
Hello,
you need to have
a.) movescount.com account - online web service collecting your wrist data
b.) moveslink (http://www.movescount.com/connect/moveslink/Suunto_Quest) - software downloading data from your wrist unit and synch with movescount.com account

Do you have both of this points?

regards
peter
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 months, 2 weeks ago
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by
thailon
Slovakia
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Question

Does it have auto-pause? I can't find the setting

Gender: Female
Primary Sport: Mountain Biking
asked 3 months, 3 weeks ago
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by
jpearson
tasmania
on Suunto Quest Black
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answer 1
Hi, no. It does not have auto-pause function.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 months, 3 weeks ago
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by
thailon
Slovakia
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Question

how can I merge two moves in movescount ?

i want to merge the move information which created through suunto quest and movescount app in my iphone
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 3 months, 3 weeks ago
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by
farhad1982
Iran
on Suunto Quest Black
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answer 1
I think, it is not possible. Maybe I'm wrong.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 months, 3 weeks ago
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by
thailon
Slovakia
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Question

How do you obtain accurate HR readings?

In my last 2 work outs, the heart rate readings were not close to accurate. I have replaced the battery in both the watch and the HR belt, but when performing a strenuous resistance work out, my heart rate stayed in the 84-90 bpm range for a full 30 minutes. Normally, this work out pushes my HR into the 130-145 bpm zone. What can be done to obtain consistent accurate readings?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 4 months, 3 weeks ago
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by
Anonymous
USA
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 4 months ago
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by
Sophie_from_Suunto
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Question

Heart rate stuck at 150

Recently whenever I connect my HR monitor the HR reading immediately goes to 150bpm and stays there.
It's only once my true heart rate goes above this value does the heart rate then show it as it should be.
If I drop below 150 bpm (true hr) the watch will not follow suit

Any suggestions?
I have replaced the battery and reset + repaired the belt
Gender: Male
asked 3 months, 2 weeks ago
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by
Anonymous
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the little arrow pointing upwards.

Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.

After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.
answered 2 months ago
Customer avatar
by
Sophie_from_Suunto
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Question

Quest shows wrong speed and distance

When used with the Suunto GPS Track POD my quest suddenly started to show wrong speed and distance. The speed and distance is 30-40% higher and faster than normal. When I load my data to movescount the data on the gps is OK but on the quest they are 30-40% wrong. As far as I know I did not change any settings. what to do? Thanks
Gender: Male
 
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asked 5 months ago
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by
kausing
on Suunto Quest Black
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2 answers
Answers
answer 1
Maybe (but I'm not sure) it is because you once made distance calibration on Quest and maybe it is wrong. I would check this. But this is just guess.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 months, 3 weeks ago
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by
thailon
Slovakia
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answer 2
I have testet the gps with another Quest and the speed and distace data is OK. only a little difference in top speed. The GPS shows the fastest speed but when merged the top speed is taken from the watch.
Gender: Male
Experience Level: Advanced
answered 5 months ago
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by
kausing
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