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Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
316 Questions
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322 Answers
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Customer questions and answers for Suunto Quest Black

Question

the numbers dissapear when is hot

When the weather is hot (more than 25ºc), when the sunlight hits directly to the watch, or when i'm having a shower, the numers are no clear, dissapear (see picture)
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 day ago
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Anonymous
spain
on Suunto Quest Black
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Question

Suunto memory belt waterproof

Hi. I just bought a new Suunto Ambit. I understand the belt is waterproof-ed but cannot read heart rate, is it correct? what is the solution to be able to know your hear rate whilst swimming? (or at least, post swimming, to be able to download it on 'my moves' and be able to read it)? thank you
Gender: Male
asked 3 weeks, 1 day ago
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by
renaudponcelet
France
on Suunto Quest Black
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answer 1
Hi,
I understood that transmission is limited or impossible in the watter so you can just record for latter use.
1. put on belt
2. start activity in the Ambit
3. check watch is running and showing HR
4. go swimming
5. after swimming get belt and watch close together
6. check watch shows HR
7. stop activity

yourHR data should be in the watch

see belt's/sensor user's guide for details
Gender: Male
Primary Sport: Soccer
Experience Level: Expert
answered 1 week, 3 days ago
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by
Jsffntk
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Question

Customization

Does the Quest allow you to input biometric information like weight and height so that it can calculate calories?
Gender: Male
Primary Sport: Basketball
Experience Level: Advanced
asked 3 weeks, 4 days ago
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by
gruder
San Antonio
on Suunto Quest Black
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answer 1
Yes, via Movescount.com.
- you can set WEIGHT in movescount gear settings section for concrete Suunto Quest. No height.
- you can se weight and height in movescount general Body metrics settings section

reagards,
Thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 week, 1 day ago
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by
thailon
Slovakia
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Question

webconnect - PC no found

Hello, I have Mac OS X Yosemite 10.10.4
I installed movescount app ver. 1.0.65
when plug Suunto Movestick to USB port, it should ask for login credentials. This didn't happen. When running webconnect, it results with "PC not found"

I tried the same on Windows PC, everything worked perfectly. The first plug asked for credentials and connection with watches passed

The problem with Mac persists.
Gender: Male
Primary Sport: Running
 
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asked 1 month ago
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Anonymous
on Suunto Quest Black
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Question

Recovery time

Why am I unable to manually add the recovery time data from my Suunto Quest into Movescount?
Thanks.
Gender: Male
Experience Level: Beginner
asked 1 month ago
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by
smc5
on Suunto Quest Black
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Question

Merge choices for GPS and HR and pictures

Hi, I like the merge function for my GPS pod, but on shorter runs I prefer to use the iPhone moves count app because I can take pictures of the route and gather gps data. However, the merge function only seems to work one direction, deleting the gps move (and pictures), instead of allowing me to merge the quest/hr data into the gps/pictures move which would have everything. Is it possible to merge that way instead? Thanks
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 1 week ago
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by
bshane
us
on Suunto Quest Black
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Question

my watch dont show me training day...way?

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 4 weeks ago
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by
mohammad021
iran
on Suunto Quest Black
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Question

Why does no graph show on moves count when I have loaded my data from my watch.

The graph showing heart rate etc sometimes appears on moves count other times it doesn't. Why does this happen? How can I get the graph to appear?
Gender: Male
asked 2 months ago
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by
Anonymous
on Suunto Quest Black
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answer 1
Moves Count works ,but for the Graphing capabilities ,then it dependent on the type of Sunnto Watch you purchase!
I'm assuming you got a Sunnto Quest Black so you will only see the Basic Score Board ... only Ambit3 or higher model will give this as it will need to store these data before it can be transmitted and displayed as it needs some computing power to do this ! So you Pay for What you get !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 months ago
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by
krodrigues
Melbourne VIC, Australia
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answer 2
I strongly would suggest to contact Suunto support on http://www.suunto.com/support/ and select topic Movescount.

Thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months ago
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by
thailon
Slovakia
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Question

The watch turns off when in a work out and then needs resetting. It does not do this in normal "time"mode. It does this with a brand new battery.

Gender: Male
asked 2 months, 3 weeks ago
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Anonymous
on Suunto Quest Black
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Question

How can i see the total distance by calandar month

Apart from adding up manually, how can I quickly see what distance I have cover for a period of time. By month for example.
Cheers,
Steve D
Gender: Male
Primary Sport: Trail Running
Experience Level: Advanced
asked 2 months, 3 weeks ago
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by
Ishtyd
New South Wales, Australia
on Suunto Quest Black
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answer 1
Go to your movescount.com summary page (place where your moves are stored) http://www.movescount.com/summary and click on mouth in calendar.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months ago
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by
thailon
Slovakia
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Question

My Movescount says it has downloaded properly, but it will not recognize my watch... ???

Gender: Male
Primary Sport: Trail Running
Experience Level: Beginner
asked 1 month, 1 week ago
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by
Boot2u2
Flint
on Suunto Quest Black
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Question

From what is calculate VO2 max? I have small this and i dont know what i make wrong.

Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 months, 2 weeks ago
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by
Ropik
Czech Republic
on Suunto Quest Black
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Question

How do I set an interval to .25 of a mile?

I'm trying to do one-lap intervals but when I put in .25 it rounds up to. 3.

Is there a way to set the distance of intervals to be more precise?

Thanks very much!
Gender: Female
asked 3 months, 3 weeks ago
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by
Lizah
on Suunto Quest Black
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Question

Foot POD not found!

I just bought a running pack, Done on pairing HR belt and watch. But Foot POD is failing to pair. What to do?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 months, 3 weeks ago
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by
robertddrew
United Arab Emirates
on Suunto Quest Black
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2 answers
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answer 1
Three things I found; Firstly make sure that the battery is facing the right way, secondly try to pair the foot pod first before the HR belt. If one works and the other doesn't swap the batteries over and see if that makes a difference. After pulling my hair out for ages I found that despite my items coming straight out of the box new, one of the batteries was flat.
Gender: Male
answered 1 month, 1 week ago
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Anonymous
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answer 2
Watch the U-Tube video in My Suunto , it show you how to
1. How to Reset the watch data , using the polarity of the battery CR2032
2. How to pair with either the HR chest strap and your Mini Foot POD , by shaking the accelerometer then using the top button to navigate to the Pairing set up and it should pair easily.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 3 months, 3 weeks ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Quest keeps turning off.

The watch will periodically shut off while in the middle of a workout or even just throughout the day. The screen will go blank, when I push a button the watch will then say "wait" and then prompt me to reset the watch. What should I do about this problem?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 4 months, 1 week ago
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by
Singletrackkid
on Suunto Quest Black
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answer 1
Please consider replacing the battery.
answered 4 months ago
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by
Beatrice_from_Suunto
+1point
1out of 1found this answer helpful.
Question

Font disappears

When Strong sunlight font gradually disappears is the panel broken?
Indoor normal.
Gender: Male
Primary Sport: Running
Experience Level: Expert
asked 2 months, 3 weeks ago
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by
Anonymous
Taiwan
on Suunto Quest Black
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Question

After changing a flat battery, an error message is now displayed on the screen stating "Memory error". Pressing the side buttons has no effect.

Gender: Male
Primary Sport: Triathlon
Experience Level: Beginner
asked 4 months, 2 weeks ago
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by
thansen_oz
on Suunto Quest Black
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answer 1
Open the Watch backplate using appropriate tool or just the edge of the HR belt ,then remove battery , reverse it and place the battery with the polarity opposite to what it normally is, this will RESET the watch , delete all data and the remove and place back in the normal polarity setting. Hope this helps you resolve this issue.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 3 months, 3 weeks ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Why does my Quest record max speed differently than the Pod?

I did a mountain bike ride today and the GPS Track Pod file shows a max speed of 35.6 km/h. I know that's fairly accurate because I also measured it at the wheel using a small speedometer on my handlebar and the two were within 0.8 km/h. However, my Quest shows a max speed of 18.8 km/h and now, so does the merged file. What gives? Looking back on my Moves over time, I think it's been misreading for quite a while. It's really disappointing that I don't have the original (true) data for so many rides -- I merged the files and then deleted the original GPS files. Ugh. Is it a function of a problem (yet another) with a software upgrade? Or could it be something else? And ideas?
Gender: Female
Primary Sport: Mountain Biking
asked 4 months, 2 weeks ago
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by
eaglehawk
on Suunto Quest Black
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answer 1
If your Speedmeter on the wheel is setup for the wrong wheel size , like 26 re instead of 29 er tyres, naturally this will cause incorrect speedo output. First check that is correct , otherwise the only issue is that the battery may be drained. Remember the movement of the POD is based on an accelerometer , so constant vibration , will drain the battery and so they will not last 400 hrs , that I think is for normal jogging or walking only. I hope this resolves the issue and that you reply on the the forum so that all bikers benefit from your experience. Cheers
Perelman On !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 3 months, 3 weeks ago
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by
krodrigues
Melbourne VIC, Australia
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Question

In time mode. Is it possible to have both date time and seconds?

Gender: Male
asked 4 months, 3 weeks ago
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by
Daxdax
on Suunto Quest Black
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answer 1
Just read the basic manual that came with it , it his watch is very well design for ease of usage! It so simple a tas! Just do that and you will get the maximum out of it. It us toggles whils in the time Mode even it the screen is locked using the Centre Button. Got it !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 3 months, 3 weeks ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Foot Pod mini send no data or ridiculous data

I have 2 questions. After my Quest found the mini Pod, the display stays 00:00 or --:-- on the pace for the whole running session. Secondly, there are times that the pace display suddenly change to a ridiculous pace like 3.03/mile during the course of the run and remains that way for the rest of the run.
Gender: Male
asked 4 months, 3 weeks ago
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by
TaylorT
on Suunto Quest Black
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