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Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
307 Questions
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315 Answers
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Customer questions and answers for Suunto Quest Black

Question

From what is calculate VO2 max? I have small this and i dont know what i make wrong.

Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 1 week, 3 days ago
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by
Ropik
Czech Republic
on Suunto Quest Black
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Question

How do I set an interval to .25 of a mile?

I'm trying to do one-lap intervals but when I put in .25 it rounds up to. 3.

Is there a way to set the distance of intervals to be more precise?

Thanks very much!
Gender: Female
asked 2 weeks, 2 days ago
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by
Lizah
on Suunto Quest Black
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Question

Foot POD not found!

I just bought a running pack, Done on pairing HR belt and watch. But Foot POD is failing to pair. What to do?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 2 weeks, 5 days ago
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by
robertddrew
United Arab Emirates
on Suunto Quest Black
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answer 1
Watch the U-Tube video in My Suunto , it show you how to
1. How to Reset the watch data , using the polarity of the battery CR2032
2. How to pair with either the HR chest strap and your Mini Foot POD , by shaking the accelerometer then using the top button to navigate to the Pairing set up and it should pair easily.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 3 days ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Quest keeps turning off.

The watch will periodically shut off while in the middle of a workout or even just throughout the day. The screen will go blank, when I push a button the watch will then say "wait" and then prompt me to reset the watch. What should I do about this problem?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 4 weeks, 1 day ago
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by
Singletrackkid
on Suunto Quest Black
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answer 1
Please consider replacing the battery.
answered 3 weeks, 4 days ago
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by
Beatrice_from_Suunto
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Question

After changing a flat battery, an error message is now displayed on the screen stating "Memory error". Pressing the side buttons has no effect.

Gender: Male
Primary Sport: Triathlon
Experience Level: Beginner
asked 1 month, 1 week ago
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by
thansen_oz
on Suunto Quest Black
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answer 1
Open the Watch backplate using appropriate tool or just the edge of the HR belt ,then remove battery , reverse it and place the battery with the polarity opposite to what it normally is, this will RESET the watch , delete all data and the remove and place back in the normal polarity setting. Hope this helps you resolve this issue.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 3 days ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Why does my Quest record max speed differently than the Pod?

I did a mountain bike ride today and the GPS Track Pod file shows a max speed of 35.6 km/h. I know that's fairly accurate because I also measured it at the wheel using a small speedometer on my handlebar and the two were within 0.8 km/h. However, my Quest shows a max speed of 18.8 km/h and now, so does the merged file. What gives? Looking back on my Moves over time, I think it's been misreading for quite a while. It's really disappointing that I don't have the original (true) data for so many rides -- I merged the files and then deleted the original GPS files. Ugh. Is it a function of a problem (yet another) with a software upgrade? Or could it be something else? And ideas?
Gender: Female
Primary Sport: Mountain Biking
asked 1 month, 1 week ago
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by
eaglehawk
on Suunto Quest Black
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answer 1
If your Speedmeter on the wheel is setup for the wrong wheel size , like 26 re instead of 29 er tyres, naturally this will cause incorrect speedo output. First check that is correct , otherwise the only issue is that the battery may be drained. Remember the movement of the POD is based on an accelerometer , so constant vibration , will drain the battery and so they will not last 400 hrs , that I think is for normal jogging or walking only. I hope this resolves the issue and that you reply on the the forum so that all bikers benefit from your experience. Cheers
Perelman On !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 3 days ago
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by
krodrigues
Melbourne VIC, Australia
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Question

In time mode. Is it possible to have both date time and seconds?

Gender: Male
asked 1 month, 2 weeks ago
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by
Daxdax
on Suunto Quest Black
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answer 1
Just read the basic manual that came with it , it his watch is very well design for ease of usage! It so simple a tas! Just do that and you will get the maximum out of it. It us toggles whils in the time Mode even it the screen is locked using the Centre Button. Got it !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 3 days ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Foot Pod mini send no data or ridiculous data

I have 2 questions. After my Quest found the mini Pod, the display stays 00:00 or --:-- on the pace for the whole running session. Secondly, there are times that the pace display suddenly change to a ridiculous pace like 3.03/mile during the course of the run and remains that way for the rest of the run.
Gender: Male
asked 1 month, 2 weeks ago
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by
TaylorT
on Suunto Quest Black
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Question

How can I tell when the battery is low in the watch and chest belt.

I use my Suunto Quest with chest belt every day. I am not sure how I will know when the battery in either the watch or the chest belt needs to be changed. Does anyone have an answer to this problem. Thanks
Gender: Male
Primary Sport: Aerobics
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
DougT
Grantham
on Suunto Quest Black
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answer 1
It will start failing o pair with you watch often , the you will know it battery is slowing draining off to be dead soon !
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 3 days ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Recording different activities on different laps

In my activity in the gym I record four laps, lap 1 warm up, lap 2 say treadmill, lap 3 cross trainer and lap 4 cool down. I have a general setting for the watch during these activities. I only record heart rate against time with the chest belt. I would like to be able to edit the movescount report to show the actual machine worked on such as treadmill, cycle or cross trainer. How can I edit Movescount to alter the heading for these laps?
Gender: Male
Primary Sport: Aerobics
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
DougT
Grantham
on Suunto Quest Black
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Question

SAVE not working in customisation screen

Hi,
I am trying to edit the cycling default to crasstrainer in the customisation screen in Movescount.
When I make changes to the displays or type of activity the "Save" button remains greyed out and I cannot save my changes.
I am using a Suunto Quest

Please help

Regards
Greg
Gender: Male
Primary Sport: Multisport
Experience Level: Beginner
 
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asked 1 month, 2 weeks ago
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by
Audidude
New Zealand
on Suunto Quest Black
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Question

It wont let me use the stop watch function in any of the settings such as 'runniong' or 'training'. It forces to reset your general settings instead.

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
jnb76
Cardiff, Cardiff, UK
on Suunto Quest Black
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Question

How to download moves using the Movescount app from Quest to my iphone 5s?

I've had my Quest for five months and use it paired w heart monitor 3-4x each week.
I travel a lot, can't download the app to my Dell work laptop, and would like to be able to review my workouts on my iPhone5s. Have tried to sync the to the watch but Bluetooth without success. Suggestions?
Gender: Male
asked 1 month, 3 weeks ago
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by
grinchtour
on Suunto Quest Black
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Question

Not Recording distance.

When I go for a run it records everything but the distance I have covered. Is there any trouble shooting I can do or is this thing broken?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 months ago
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by
DCcomicBoy
Utah, USA
on Suunto Quest Black
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Question

pod does not work

Hi,

I received my suunto quest with pod and belt. I made a personalized training program and I said 'search for HR and for POD'. I did already synchronize the watch after that. But when I start the training program, the quest says 'HR found' and it doesn't even mention the pod. No speed is mentioned, so the POD isn't found.

I also tried to pair the POD. But the Quest says 'POD not found'. I did even run around with the POD to make sure it would be activated.

So what is wrong? This is a new product and I would like to use it!

Thank you!
Sarah
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 months, 1 week ago
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by
sarahvl
Belgium
on Suunto Quest Black
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Question

Different heart zones?

Why the heart zones displayed in Suunto Quest while training are different than those displayed in Movescount (and elsewhere)? On the watch a pulse of 120 bpm falls in the "Heart zone 1" while it has to be "Heart zone 2". Why this discrepancy?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
 
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asked 2 months, 1 week ago
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jack71
Italy
on Suunto Quest Black
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Question

how to remove all prevs moves on suunto quest ( deleting memory on watch)

Gender: Male
Experience Level: Advanced
asked 3 weeks, 6 days ago
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by
swiman20
on Suunto Quest Black
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Question

Quest Pod no longer records GPS move

Quest watch pairs with GPS pod. Setting record on the watch used to start the GPS recording the move. Now after pairing with the watch and staring recording on the watch, the pod refuses to record the move. The watch shows speed etc, and records the move. The POD does not
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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asked 2 months, 1 week ago
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Anonymous
Saint Louis, MO, USA
on Suunto Quest Black
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Question

Heart monitor

My heart monitor snapped inside the solid black piece. I require a new one. How do I go about this?

Thanks

Deb
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 months, 2 weeks ago
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Anonymous
Australia
on Suunto Quest Black
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2 answers
Answers
answer 1
Hi,

I think you should contact Suunto support http://www.suunto.com/Support/ or local dealer.

thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months ago
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by
thailon
Slovakia
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answer 2
Please,contact Suunto support http://www.suunto.com/Support/ or local dealer.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 months ago
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by
thailon
Slovakia
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Question

Is there a problem with the moves merging on movescount?

Since two days, I lost the altitude parameter on the graph when I merge my move recorded with GPS track Pod with my suunto quest move..
Gender: Male
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asked 2 months, 3 weeks ago
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by
tikok
on Suunto Quest Black
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