Please send in your watch and Dual COmfort Belt in order for them to be checked by our Service Team. They will then be fixed or replaced - under warranty, if you include a copy of the proof of purchase. There are two ways of doing this.
1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".
2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ .
The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase.
Johan from Suunto
answered 4 months, 1 week ago
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