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Customer questions and answers for
Suunto Quest Black

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Customer questions and answers for Suunto Quest Black

Question

Logging stop at 20h

Suunto Quest with footpod (no HR) seems to stop logging automatically at 20h.

Is there option to increase it at least 24h?

Is same issue in all Suunto product?

Such a limit render devices useless for ultrarunning, like Endurance 24h last weekend.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 days ago
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kumpulainen
on Suunto Quest Black
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answer 1
Maximum time for recording log in Quest is 20 hours.
Ambit family can have longer log capacity depending what GPS settings are used and if the HR-belt is used.
answered 1 day ago
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Diana_from_Suunto
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Question

everytime I connect the pod to the computer, it takes 3 or 4 attempts as it keeps downloading the information, then fails, what can I do

Gender: Male
asked 3 days ago
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by
Hindhoff
on Suunto Quest Black
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Question

edit distance in Movescount

Why i can not edit my training distance in Movescount?
Gender: Male
asked 1 week, 1 day ago
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by
marguskytt
on Suunto Quest Black
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Question

Heart rate not picking up and inaccurate reading throughout training session

When I put monitor on the heart rate doesn't pick up straight away, I have also experienced that the heart rate does not read properly e.g heart rate will be reading 110 but I am clearly working harder that. I've changed the battery and still no improvement . Any suggestions? I've had this heart rate monitor for over two years and I've sent it back for repair on numerous occasions.
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 5 days ago
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by
kapowell88
UK
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.

After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.

If this doesn't solve the issue, it could be normal wear & tear after two years of use. In that case, we would advise you to buy a new textile strap for the heart rate belt. You can find it on our web-shop (if available in your country) or buy it at a local retailer.
answered 1 week, 4 days ago
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Sophie_from_Suunto
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Question

How to set the vibrating setting for timer intervals? If, this feature is not available, when will you upgrade the firmware and include this feature?

Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 3 weeks ago
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by
Baywell01
on Suunto Quest Black
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answer 1
A vibrating function for the Quest is not available. Unfortunately it is also unlikely that a vibrating function will be added to the device.
answered 2 weeks, 3 days ago
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Diana_from_Suunto
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Question

Change list of workout options

when using my quest, there is a default list of Cycling, Running and training. How do I remove cycling so only training and running show in display?
I have searched for videos and documentation on how to do this and cant find any
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 3 weeks ago
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by
sheepdog360
Chicago, IL, USA
on Suunto Quest Black
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answer 1
In order to remove the training mode cycling from your Suunto Quest, please follow these steps :

- log on to movescount.com
- go to gear and select your Suunto Quest
- under customization, click the "delete" button next to the exercise you would like to delete.
- synchronize the device again in order for the changes to be saved to the device
answered 1 week, 3 days ago
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Sophie_from_Suunto
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Question

Inaccurate calories counted on Quest

I recently purchased a new Suunto Quest and started using it last weekend. The Quest was to replace my old Suunto t3d, which was working very well until the HR belt just gave up. I work out pretty much every day on my recumbent bike and my Suunto t3d was giving me readings between 500 to 600 (k)calories after every (somewhat intense) 1-hour long workout. The display on my Schwinn bike was giving me readings of about 400 to 500 calories for the same workout, which is less than the t3d, but I always relied more on the accuracy of my Suunto t3d. However, once I've started using my new Quest for the same exact type of daily workout, the amount of calories burned it read was extremely different from my (old) Suunto t3d or even my recumbent bike! Yesterday, for instance, after I worked out for an entire hour at a pretty fast clip (HR oscillating between 130 to 145 HBM), the Quest only read 170 total calories burned, whilst the bike's display read 300!! I know for a fact that my t3d would have read at least 500! I believe I've programmed the Quest with the correct initial settings (date of birth, gender, weight, height, etc.). I've even tried to check the initials settings (birth date, gender, height, weight, etc.) but the only ones that I can only change now are my weight and the activity intensity level--and also the lower and higher heart rate values. So, why is Quest giving me a completely inaccurate calorie count after an intense workout--or else, what am I missing here?? Thank you very much!
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 weeks, 1 day ago
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norbac
Wheaton, IL, USA
on Suunto Quest Black
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answer 1
Hi,
I would be talking to the manufacturer or a rep about this issue. There maybe a way to recalibrate it or update it. Also consider checking that all your personal info is correct, such as age, height, weight etc. I have a Quest as well and for example today I done some exercise at the GYM with an average heart rate of 132bpm, for 1hr and 6min and I burnt 642 kcal.
I hope you solve the issue.
Regards
Anthony
Gender: Male
Primary Sport: Weight Training
Experience Level: Advanced
answered 2 weeks, 3 days ago
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Anonymous
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Question

Is the Suunto Quest made in Finland?

Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 3 weeks, 2 days ago
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bigray
Phoenix, AZ, USA
on Suunto Quest Black
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answer 1
The design and software is Finnish, however the product is manufactured in China.
answered 3 weeks, 1 day ago
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Diana_from_Suunto
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Question

Interval in Movescount

Hi,

Im using moves count to design my training.
Is it possible to create one workout which includes warmup + intervals + cooldown?

I am NOT asking about the interval timer on the watch.

Please check my image for more info.
In case this is not possible, will the watch automatically chain multiple trainings on the same day?

Regards
Gender: Male
User submitted photo
asked 3 weeks, 2 days ago
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by
RegexMoves
on Suunto Quest Black
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Question

I am using the built in training program on my Quest. Is there a way to know in advance what the training schedule is?

It would be useful to be able to know in advance, even the day before whether a training day is scheduled, and how much time is required. Especially because I usually train in the morning while the weather is cooler. As it is I can only assume that every day is a training day with a 1 hour session. That is until after I get up and check my watch, which could have a 20, 40 or 60 minute session, or a day off.
I can see that if I use a downloaded program I can see planned moves in Movescount, but what can I do with the built in program?
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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asked 3 weeks, 2 days ago
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Porl
Australia
on Suunto Quest Black
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Question

Heart Rate Monitor Calories Way off

My HRM seems to be keeping fairly accurate track of my HR while workingout but the caloric calculation is way off. Plus it frequently blanks out (<3---) on the screen while I"m working out. I see the heart beating but the numbers where my HR should be are (---) null. I put a new battery in it, I am sweating and I pre-wet my chest and the strap a bit so that there is good contact and my chest is smooth so there isn't anything blocking it from making good contact with my skin. I have other HRMs that don't have this issue when I'm running or biking. I use this device for HIIT activity but it seems to be having a great deal of trouble. Again, both the watch AND the HRM strap have new batteries. Any thoughts? this has been a log time issue with my Suunto HRMS.
Gender: Male
Primary Sport: Triathlon
Experience Level: Advanced
 
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asked 3 weeks, 2 days ago
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RobbieRob23
America
on Suunto Quest Black
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Question

Defined Inteval Training Session

Is there a way you can program an interval training session to be repeated a certain number of times? For example, if you want to do 60 sets of 8 seconds on, 12 seconds off, is there a way you can program that to stop after 60 repeats, or are you required to spend the entire time counting your sets? The watch actually counts them and reports how many laps you did at the end - so is there a way to have that occur during the training so you can focus on the run, rather than the number of sets you've completed.

Also, does it look like there are going to be apps available for a Quest watch, as there looks to be plenty of good apps for interval training with the Ambit gear, but not anything really for Quest. I thought, considering Quest is marketed as an 'interval trainer', there would be more options for interval training than just being restricted to two indefinite intervals.
Gender: Female
 
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asked 1 month, 1 week ago
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Anonymous
on Suunto Quest Black
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answer 1
Please be advised that you cannot set the number of repetitions for an interval training session.

Regarding the apps, they are only available for the Suunto Ambit collection.
answered 4 days ago
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by
Beatrice_from_Suunto
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Question

Change battery and now the buttons dont beep

Please see above
Gender: Male
asked 1 month, 1 week ago
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by
dcnflyfisher
on Suunto Quest Black
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answer 1
In order to turn on the sounds on your Suunto Quest, please press and hold the NEXT button to enter the main menu; scroll up to Step 7/8 General Settings and choose 'Sounds - All On'.
answered 1 week, 3 days ago
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Beatrice_from_Suunto
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Question

Syncing data

When I am trying to sync my data from the watch onto the computer it keeps saving my Information onto my partners account instead of mine. He has an ambit 3 watch and has given me his quest. I have created an account but the data keeps syncing to his instead of mine.
Gender: Female
Primary Sport: Running
Experience Level: Beginner
asked 1 month, 2 weeks ago
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by
SarahR973
Newcastle upon Tyne, Tyne and Wear, UK
on Suunto Quest Black
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answer 1
You will need to re-install the Moveslink (not Moveslink2) program on the computer, and during the re-installation enter your account credentials instead of those of your partner.

What you can otherwise do as well, is make a separate user account on the computer, and install Moveslink there, using your credentials. Then when you log into that user account, the moveslink program will transfer the data to the correct account as well.
answered 3 weeks ago
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by
Diana_from_Suunto
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Question

How to set up intvals, step by step guides

Hi,
I am new to this and I need help how to setup intervals on my Quest.
I want a interval where I run fast 3 minutes and then 1 minute rest. Beep at start and stop.
Can also be combined with heart rate?
Then I want to have a range in which I run with the heart rate of 75-85% and then rests on the lower heart rate.
Preferably guides, made in step by step
Best regards
Thomas
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 2 weeks ago
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Rello
Sweden
on Suunto Quest Black
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answer 1
Please be advised you cannot set intervals on the Suunto Quest.

You can however create a Training Program (Movescount - Plan&Create - Training Program Planner) and transfer it to your Suunto Quest by going to My Moves - Planned Moves.
answered 2 weeks, 1 day ago
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Beatrice_from_Suunto
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Question

Does Suunto Quest Orange have a chronometer?

Hi, I'm trying to figure out how to start a chronometer on my suunto?
I want to perform an exercise and see how long it takes me.
How to do that?
I downloaded the manual and can't find anything, furthermore I read:
"TIP: By selecting the stopwatch to row 2 and leaving row 1 empty, the stopwatch will be displayed in large digits on the display." Unfortunately it seems I must tick something for row 1, I cannot leave it empty.
So how to do it?
Gender: Female
asked 1 month, 2 weeks ago
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by
maruzzella
on Suunto Quest Black
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answer 1
Please be advised you can only use the stopwatch during exercise. To add the stopwatch on the display, please go to Movescount - Gear - Suunto Quest - Customization - Edit (e.g. Running) and on one of the displays, click on the black arrows on the side to change the display type. Save the changes and connect your Suunto Quest to the computer.
answered 2 weeks, 3 days ago
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by
Beatrice_from_Suunto
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Question

Connect hr belt to Movescount app?

My iPhone can't find my HR belt. the belt is connected to the watch but the app on my phone just keeps "looking" for it. i used the usb stick to get the kcals and such on my mac, but i would love to just use my phone. when i don't have the opportunity to use my mac. is there anything to do? i have suunto quest
Gender: Female
Primary Sport: Crosstrainer
Experience Level: Advanced
asked 1 month, 2 weeks ago
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Madelenak95
Norway
on Suunto Quest Black
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answer 1
Hello,

I am experiencing the same issue with this. My first thought is the chest strap for the Suunto Quest isn't considered the 'Smart Sensor' and there for will not be recognized by the app itself. Should this be true, this leads me into the question of whether you can purchase a 'Smart Sensor' that is compatible with the Suunto Quest watch.
Gender: Male
Primary Sport: Weight Training
Experience Level: Advanced
answered 1 month ago
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TeamSHAFitness
Canada
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Question

Interval Training

Is there anyway to make a training program that uses intervals less than a minute long? When designing training programs, there is an 'hour' and 'minute' section, but no 'seconds' section for anything less than one minute and I don't know if there's a way to type it into the minutes section to achieve the same thing.
Gender: Female
asked 1 month, 3 weeks ago
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Anonymous
on Suunto Quest Black
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answer 1
Indeed there is no 'second' section while creating a training program. You can try setting the program to 1 minute if this is the duration that you require.
answered 3 weeks, 3 days ago
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by
Beatrice_from_Suunto
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Question

Web Connect is hit and miss

Got a Suunto Quest for Christmas & setting it up. Did a few small moves, made some changes in my Movescount profile and having trouble connecting. The first time, it worked well. Hit and miss after.

From watch, I use the "Start/Stop" button to get to Web Connect and it stays in "searching" for quite some time and either times out (just goes back to time display) or shows a message that it couldn't connect.

Tried restarting my computer once and then it worked, but wondering if there is a less clunky way of getting it to work more frequently and reliably.

Thanks
Gender: Male
Experience Level: Beginner
asked 2 months ago
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tbemigh
Michigan, USA
on Suunto Quest Black
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answer 1
Please make sure Moveslink for Movestick Mini is open and only after you select the Web Connect option on your Suunto Quest you plug in the Movestick Mini.
answered 4 weeks ago
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Beatrice_from_Suunto
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Question

Movescount

Movescount will not let me log on to download my data. What is wrong? Passwords and email are correct.
Gender: Male
asked 2 months ago
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Anonymous
on Suunto Quest Black
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answer 1
Please be advised that Movescount suffered an outage between the 22nd and 26th of December 2014 due to hardware failure in Movescount infrastructure.

We apologize for the inconvenience and assure you everything is back to normal.
answered 1 month ago
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Beatrice_from_Suunto
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