Looking for Answers about Suunto Quest Black?

Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
328 Questions
 | 
346 Answers
Overall rating:
4.037 out of 5
4
out of
5

Customer questions and answers for Suunto Quest Black

Question

suunto quest time while training

Hi! I just got ny brand new suunto quest. I was wondering. If you start a training program, wil you be able to see the real time watch while training. Can't figure this out.
Gender: Male
Primary Sport: Football
Experience Level: Advanced
asked 5 days ago
Customer avatar
by
sundsrud
Norway
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Can't track any kind of exercises!

When I try to start a new exercise, it says "UNUSEDDUMMYM" instead of "TRAINING / RUNNING / CYCLING" as usual.. Whats wrong?

I've already tried a factory reset, that didn't help.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
 
Products related to my question
 
asked 1 week, 3 days ago
Customer avatar
by
Anonymous
Denmark
on Suunto Quest Black
+1point
1out of 1found this question helpful.
Answer this question
1 answer
Answers
answer 1
You have to create these sport exercises in movescount.com - gear - suunto quest - customization. Then synchronize it with your watch and it your exercises will be there.
Gender: Male
Primary Sport: Football
Experience Level: Advanced
answered 6 days ago
Customer avatar
by
Dimitar7
Slovakia
0points
0out of 0found this answer helpful.
Question

Adding heart rate limits

I want to add heart rate limits but if I choose customization of a sport it does not work - i get an error message "OOPS... " but if I choose general settings it seems to work. What is the difference between them?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 3 days ago
Customer avatar
by
JWESTIN
Sweden
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Moves count won't let me add a sport

Keeps coming up with "oops, something went wrong"
Gender: Male
asked 1 week, 5 days ago
Customer avatar
by
nacott
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Customisation

Hi, when I try to adjust the different screens in exercise modes on Movescount, when I press save it says 'oops, something went wrong'. Is this a fault with Movescount that anyone else has had..?
Gender: Male
 
Products related to my question
 
asked 2 weeks, 2 days ago
Customer avatar
by
pcoughlan915
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
I have had this exact same problem and reinstalling movelink does nothing to change it. I've contacted support and the only suggestion in almost four days has been to delete browser cache, cookies and history (which I had already done and told them that I had already done). This is clearly a problem with the website and it needs to be fixed promptly.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 3 days ago
Customer avatar
by
PRCSunto
England
+1point
1out of 1found this answer helpful.
answer 2
Never had this issue, I think it nothing to do with your Suunto Quest but the PC Movescount software or your PC software or link falling over intermittently.

So delete and reinstall Movescount and resynch.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 2 weeks, 1 day ago
Customer avatar
by
krodrigues
Melbourne VIC, Australia
0points
0out of 0found this answer helpful.
Question

Suunto Quest stop move in one hour

I created a custom move - SKI. Start move - all OK. Strictly after one hour (it happens several times) displays turns to show current time and move is not wrote in the memory.

TY for answer.
Gender: Male
 
Products related to my question
 
asked 2 weeks, 6 days ago
Customer avatar
by
Anonymous
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Your mobile app

Could not pair with my iphone 6 (ios 9) when my cheaper smart bracelet can and give the report of my exercises simultaneously on my iphone. My smart bracelet costs only a fraction of your Suunto watch. Maybe, you should upgrade your mobile app to pair easily with any Suunto watches.
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 weeks, 1 day ago
Customer avatar
by
David7080
Singapore
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Merging Data

I have tried editing the time on my data so that the information from the GPS Pod matches the information from the watch but still the merge prompt will not activate. Can you help?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month ago
Customer avatar
by
Anonymous
Zimbabwe
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Hr strap is paired but won't find the pod during training

I followed all of the directions to pair my hr strap with my quest and was successful. Now with the chest strap on, when I select a "training" I get the message "HR found searching" and then eventually "check POD start without". I HAVE been wetting both the contacts on the strap and my skin. Why won't it pick up my heart rate?

Incidentally, my husband also picked up a watch with heart rate strap at the same time and he is having the same issue.
Gender: Female
Primary Sport: Martial Arts
Experience Level: Beginner
 
Products related to my question
 
asked 1 month ago
Customer avatar
by
lamb831
Arizona
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

When I wanted to install Moveslink application it reported an error so I couldn't download it. Can you help me?

Gender: Male
asked 2 weeks, 6 days ago
Customer avatar
by
pmiha
on Suunto Quest Black
+2points
2out of 2found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Take batteries out of dual comfort HR monitor and foot pod when not in use?

Hi I just recently purchased a Quest running pack. Should I take the batteries out of the dual hr monitor and foot pod when they are not in use?

I had a lot of trouble pairing the Hr monitor with the watch. I believe it is related to the battery connections in the heart rate monitor. Maxwell Japan batteries are slightly thicker than energiser cr2032 batteries and seem to maintain connections better.

Now I have it working I prefer not to do anything to it. Can I leave the batteries in the device when not in use?
Gender: Male
Primary Sport: Rugby
Experience Level: Beginner
asked 1 month ago
Customer avatar
by
beno738
Singapore
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
you can leave the batteries in, the foot pod goes into a sleep mode after 30mins with no movement detected to save battery capacity, if you unclip the HR pod from the belt (left and right side has each one snap hook) it also consumes no energy from the battery, typically the batteries for the foot pod and HR belt last several months up to one year
Gender: Male
Experience Level: Advanced
answered 2 weeks, 5 days ago
Customer avatar
by
tfahrig
0points
0out of 0found this answer helpful.
Question

How to connect my Quest to another account in Movescount (using iMac from Apple)?

Hello,
I have purchased a new Suunto. So I deleted my old Quest from my watch list and gave the Quest to my son. He created a new account in Movescount and then downloaded Moveslink (using an iMac from Apple).
However at first connection of Quest, Moveslink uploaded the activity to my old Movescount account. And it added back Quest to my watch list.

Can somebody tell me how to solve this?
Thanks for your support
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 1 week ago
Customer avatar
by
giannarun
Italy
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
0 answers
Answers
This question currently has no approved answers.
Question

Easiest way to use quest with iPhone?

I just got my Suunto quest. Which is the easiest way to use with the movescount app on iPhone? How do I transfer data/moves from the watch to my iPhone given that it has no usb port?
Gender: Male
asked 1 month, 1 week ago
Customer avatar
by
Anonymous
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
The Movescount App only supports Bluetooth Smart transmissions. Unfortunately the Quest only uses ANT. As such the Quest is not compatible with the Movescount App.

You will need to synchronize your Quest with your computer, using the Movestick Mini.
answered 1 month, 1 week ago
Customer avatar
by
Diana_from_Suunto
+1point
1out of 1found this answer helpful.
Question

Suunto Quest workout screens...

I have only one question regarding this fitness watch. I've noticed that when I'm working out, there are a number of screens that I can press the center button to see. What I've also noticed, is that the only thing that isn't displayed is the actual time. Ok, that's not completely true. The time actually does shows up in both running and cycling modes, but not in indoor cycling, training, or Yoga modes regardless of whether or not I'm using my foot pod and/or heart rate monitor.

So here are the questions, is that just the way that it is? Or is there a way that will allow one of the screens to be modified to show the actual time?

I think that this would be very helpful, since during my morning workouts (usually indoor cycling or weight training), if I can't see the time, then there's a good chance that I'll be late(r than usual) for work. Thanks.
Gender: Male
Primary Sport: Indoor Cycling
Experience Level: Advanced
 
Products related to my question
 
asked 3 months, 3 weeks ago
Customer avatar
by
Stratula
Crooklyn
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
You can customize the display of the watch during the exercise by going to Movescount- Watches&Devices- Sport Mode- Select what you want to see on the display.
After you click on `Save`, you can connect the watch to the computer for the settings to get synchronized.
answered 3 months, 3 weeks ago
Customer avatar
by
Beatrice_from_Suunto
+1point
1out of 1found this answer helpful.
Question

Un expected watch re-set during activity.

My watch seems to re-set itself every so often during activity. Oddly it seems to occur during lulls in activity (stopping to fix a puncture or stopping for a food break). The watch turns itself off. When activated I have to re-set the time and go through all the options like at initial set up except the values are still stored.
Is this likely to be a software bug or a electronic fault?
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Expert
asked 4 months, 1 week ago
Customer avatar
by
Luxlethal
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
If the watch resets itself , please try a battery change.This should fix the issue.
answered 4 months, 1 week ago
Customer avatar
by
Beatrice_from_Suunto
0points
0out of 0found this answer helpful.
Question

the numbers dissapear when is hot

When the weather is hot (more than 25ºc), when the sunlight hits directly to the watch, or when i'm having a shower, the numers are no clear, dissapear (see picture)
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 5 months ago
Customer avatar
by
Anonymous
spain
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
Mine did the same . Had to return it to Suunto for replacement
Gender: Male
answered 2 months, 1 week ago
Customer avatar
by
paulh1
0points
0out of 0found this answer helpful.
Question

How do I purchase a new watch band for my Quest watch?

Gender: Male
asked 3 months, 2 weeks ago
Customer avatar
by
djuring
Flower Mound, TX, USA
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
You can purchase the strap from the official website of Suunto. Refer to the links below.

QUEST BLACK STRAP KIT
http://www.suunto.com/en-US/Products/Straps/Quest-Black-Strap-Kit/

QUEST ORANGE STRAP KIT
http://www.suunto.com/en-US/Products/Straps/Quest-Orange-Strap-Kit/

Or you can purchase the strap from a Suunto Authorized retailer in your area, you can find your nearest retailer using the Suunto dealer locator - http://www.suunto.com/dealer-locator
answered 3 months ago
Customer avatar
by
Alessa_from_Suunto
0points
0out of 0found this answer helpful.
Question

Suunto memory belt waterproof

Hi. I just bought a new Suunto Ambit. I understand the belt is waterproof-ed but cannot read heart rate, is it correct? what is the solution to be able to know your hear rate whilst swimming? (or at least, post swimming, to be able to download it on 'my moves' and be able to read it)? thank you
Gender: Male
asked 5 months, 3 weeks ago
Customer avatar
by
renaudponcelet
France
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
Hi,
I understood that transmission is limited or impossible in the watter so you can just record for latter use.
1. put on belt
2. start activity in the Ambit
3. check watch is running and showing HR
4. go swimming
5. after swimming get belt and watch close together
6. check watch shows HR
7. stop activity

yourHR data should be in the watch

see belt's/sensor user's guide for details
Gender: Male
Primary Sport: Soccer
Experience Level: Expert
answered 5 months, 1 week ago
Customer avatar
by
Jsffntk
0points
0out of 0found this answer helpful.
Question

Customization

Does the Quest allow you to input biometric information like weight and height so that it can calculate calories?
Gender: Male
Primary Sport: Basketball
Experience Level: Advanced
asked 5 months, 3 weeks ago
Customer avatar
by
gruder
San Antonio
on Suunto Quest Black
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
Yes, via Movescount.com.
- you can set WEIGHT in movescount gear settings section for concrete Suunto Quest. No height.
- you can se weight and height in movescount general Body metrics settings section

reagards,
Thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 5 months, 1 week ago
Customer avatar
by
thailon
Slovakia
0points
0out of 0found this answer helpful.
Question

webconnect - PC no found

Hello, I have Mac OS X Yosemite 10.10.4
I installed movescount app ver. 1.0.65
when plug Suunto Movestick to USB port, it should ask for login credentials. This didn't happen. When running webconnect, it results with "PC not found"

I tried the same on Windows PC, everything worked perfectly. The first plug asked for credentials and connection with watches passed

The problem with Mac persists.
Gender: Male
Primary Sport: Running
 
Products related to my question
 
asked 6 months ago
Customer avatar
by
Anonymous
on Suunto Quest Black
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
Ok, I have resolved problem on Win10.

Diagnostic part:
1. Plug-in Moveslink Mini
2. Go to SETTINGS>DEVICES>CONNECTED DEVICES and check status of Moveslink Mini. If the status is something like "Setup incomplete because of a metering connection" than you can proceed with steps below.

Solution:
1. Go to SETTINGS>NETWORK&INTERNET in WiFi tab go to advanced options and turn off "set as metered connection" parameter.
2. Uninstall Moveslink app
3. Unplug Moveslink Mini
4. Restart the System
5. Install Moveslink app
6. Restart the System
7. Turn on Moveslink app (if it did not start automatically)
8. Plug-in Moveslink Mini
9. Great success :) !!!

Regards,
Konrad
Gender: Male
answered 3 months, 3 weeks ago
Customer avatar
by
pietruha8
0points
0out of 0found this answer helpful.
answer 2
Hello,
I have exactly the same problem with Windows 10.
Under win7 moveslink was working with no problems, after upgrade to win 10 and new installation of moveslink it did not asked for credentials and watch is not able to find PC.

Regards,
K,
Gender: Male
answered 3 months, 3 weeks ago
Customer avatar
by
pietruha8
0points
0out of 0found this answer helpful.
1 2 3 4 5 ... 17 next>>