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Customer questions and answers for
Suunto Quest Black

Customer questions and answers:
301 Questions
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307 Answers
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Customer questions and answers for Suunto Quest Black

Question

In time mode. Is it possible to have both date time and seconds?

Gender: Male
asked 1 week, 2 days ago
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by
Daxdax
on Suunto Quest Black
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Question

Foot Pod mini send no data or ridiculous data

I have 2 questions. After my Quest found the mini Pod, the display stays 00:00 or --:-- on the pace for the whole running session. Secondly, there are times that the pace display suddenly change to a ridiculous pace like 3.03/mile during the course of the run and remains that way for the rest of the run.
Gender: Male
asked 1 week, 2 days ago
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by
TaylorT
on Suunto Quest Black
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Question

How can I tell when the battery is low in the watch and chest belt.

I use my Suunto Quest with chest belt every day. I am not sure how I will know when the battery in either the watch or the chest belt needs to be changed. Does anyone have an answer to this problem. Thanks
Gender: Male
Primary Sport: Aerobics
Experience Level: Advanced
asked 1 week, 3 days ago
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by
DougT
Grantham
on Suunto Quest Black
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Question

Recording different activities on different laps

In my activity in the gym I record four laps, lap 1 warm up, lap 2 say treadmill, lap 3 cross trainer and lap 4 cool down. I have a general setting for the watch during these activities. I only record heart rate against time with the chest belt. I would like to be able to edit the movescount report to show the actual machine worked on such as treadmill, cycle or cross trainer. How can I edit Movescount to alter the heading for these laps?
Gender: Male
Primary Sport: Aerobics
Experience Level: Advanced
asked 1 week, 3 days ago
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by
DougT
Grantham
on Suunto Quest Black
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Question

SAVE not working in customisation screen

Hi,
I am trying to edit the cycling default to crasstrainer in the customisation screen in Movescount.
When I make changes to the displays or type of activity the "Save" button remains greyed out and I cannot save my changes.
I am using a Suunto Quest

Please help

Regards
Greg
Gender: Male
Primary Sport: Multisport
Experience Level: Beginner
 
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asked 1 week, 4 days ago
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by
Audidude
New Zealand
on Suunto Quest Black
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Question

It wont let me use the stop watch function in any of the settings such as 'runniong' or 'training'. It forces to reset your general settings instead.

Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 week, 5 days ago
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by
jnb76
Cardiff, Cardiff, UK
on Suunto Quest Black
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Question

How to download moves using the Movescount app from Quest to my iphone 5s?

I've had my Quest for five months and use it paired w heart monitor 3-4x each week.
I travel a lot, can't download the app to my Dell work laptop, and would like to be able to review my workouts on my iPhone5s. Have tried to sync the to the watch but Bluetooth without success. Suggestions?
Gender: Male
asked 1 week, 6 days ago
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by
grinchtour
on Suunto Quest Black
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Question

Not Recording distance.

When I go for a run it records everything but the distance I have covered. Is there any trouble shooting I can do or is this thing broken?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 weeks, 1 day ago
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by
DCcomicBoy
Utah, USA
on Suunto Quest Black
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Question

pod does not work

Hi,

I received my suunto quest with pod and belt. I made a personalized training program and I said 'search for HR and for POD'. I did already synchronize the watch after that. But when I start the training program, the quest says 'HR found' and it doesn't even mention the pod. No speed is mentioned, so the POD isn't found.

I also tried to pair the POD. But the Quest says 'POD not found'. I did even run around with the POD to make sure it would be activated.

So what is wrong? This is a new product and I would like to use it!

Thank you!
Sarah
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month ago
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by
sarahvl
Belgium
on Suunto Quest Black
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Question

Different heart zones?

Why the heart zones displayed in Suunto Quest while training are different than those displayed in Movescount (and elsewhere)? On the watch a pulse of 120 bpm falls in the "Heart zone 1" while it has to be "Heart zone 2". Why this discrepancy?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
 
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asked 1 month ago
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jack71
Italy
on Suunto Quest Black
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Question

Quest Pod no longer records GPS move

Quest watch pairs with GPS pod. Setting record on the watch used to start the GPS recording the move. Now after pairing with the watch and staring recording on the watch, the pod refuses to record the move. The watch shows speed etc, and records the move. The POD does not
Gender: Male
Primary Sport: Running
Experience Level: Beginner
 
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asked 1 month ago
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Anonymous
Saint Louis, MO, USA
on Suunto Quest Black
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Question

Heart monitor

My heart monitor snapped inside the solid black piece. I require a new one. How do I go about this?

Thanks

Deb
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 1 week ago
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Anonymous
Australia
on Suunto Quest Black
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2 answers
Answers
answer 1
Hi,

I think you should contact Suunto support http://www.suunto.com/Support/ or local dealer.

thailon
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 weeks, 6 days ago
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by
thailon
Slovakia
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answer 2
Please,contact Suunto support http://www.suunto.com/Support/ or local dealer.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 weeks, 6 days ago
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thailon
Slovakia
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Question

Is there a problem with the moves merging on movescount?

Since two days, I lost the altitude parameter on the graph when I merge my move recorded with GPS track Pod with my suunto quest move..
Gender: Male
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asked 1 month, 1 week ago
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by
tikok
on Suunto Quest Black
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Question

How do I plan a move in Movescount for my Quest that includes MULTIPLE heart rate zones?

I planned a move for Medicine Ball training that included 15 minutes in the Hard zone and 15 Minutes in the Very Hard zone. When I uploaded the move to my Quest my watch shows it as 30 minutes in the hard zone. How do I correctly plan this move to show it as multiple zones?
Gender: Male
 
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asked 1 month, 2 weeks ago
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quietmouse
on Suunto Quest Black
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Question

Logging stop at 20h

Suunto Quest with footpod (no HR) seems to stop logging automatically at 20h.

Is there option to increase it at least 24h?

Is same issue in all Suunto product?

Such a limit render devices useless for ultrarunning, like Endurance 24h last weekend.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 1 month, 3 weeks ago
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by
kumpulainen
on Suunto Quest Black
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answer 1
Maximum time for recording log in Quest is 20 hours.
Ambit family can have longer log capacity depending what GPS settings are used and if the HR-belt is used.
answered 1 month, 3 weeks ago
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by
Diana_from_Suunto
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Question

everytime I connect the pod to the computer, it takes 3 or 4 attempts as it keeps downloading the information, then fails, what can I do

Gender: Male
asked 1 month, 3 weeks ago
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by
Hindhoff
on Suunto Quest Black
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Question

edit distance in Movescount

Why i can not edit my training distance in Movescount?
Gender: Male
asked 2 months ago
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by
marguskytt
on Suunto Quest Black
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Question

Heart rate not picking up and inaccurate reading throughout training session

When I put monitor on the heart rate doesn't pick up straight away, I have also experienced that the heart rate does not read properly e.g heart rate will be reading 110 but I am clearly working harder that. I've changed the battery and still no improvement . Any suggestions? I've had this heart rate monitor for over two years and I've sent it back for repair on numerous occasions.
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 months ago
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by
kapowell88
UK
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.

After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.

If this doesn't solve the issue, it could be normal wear & tear after two years of use. In that case, we would advise you to buy a new textile strap for the heart rate belt. You can find it on our web-shop (if available in your country) or buy it at a local retailer.
answered 2 months ago
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by
Sophie_from_Suunto
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Question

is the Suunto Quest compatable with the Scorsche heart rate monitor?

Scosche Rhythm+ Heart Rate Monitor is an armband monitor that replaces a chest strap.
Gender: Male
Experience Level: Beginner
asked 3 weeks, 1 day ago
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Anonymous
Washington State USA
on Suunto Quest Black
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Question

How to set the vibrating setting for timer intervals? If, this feature is not available, when will you upgrade the firmware and include this feature?

Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 months, 1 week ago
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by
Baywell01
on Suunto Quest Black
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answer 1
A vibrating function for the Quest is not available. Unfortunately it is also unlikely that a vibrating function will be added to the device.
answered 2 months, 1 week ago
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by
Diana_from_Suunto
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