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Customer questions and answers for
Suunto Quest Black

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Customer questions and answers for Suunto Quest Black

Question

suunto unexpectedly goes to sleep mode

It happened before and now even more often that my suunto quest goes to sleep mode. I find it at random moments to be 'off' . It happens during a workout or after waking up in the morning. I always have it locked. I tried changing the battery several times. I don't feel confident using it during a workout anymore when there's a possibility it just shuts off. Is there a way to solve it? Thanks.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 4 days ago
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by
Anonymous
The Netherlands
on Suunto Quest Black
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answer 1
Isn't your unit wet ? It could be cause of problem.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 2 days ago
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by
thailon
Slovakia
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Question

Movescount timeis 12hours ahead

My Movescount apps pick up the wrong time how do I fix this? If I train in the afternoon the movies logged under the next day exactly 12 hours ahead and orca the edited like other metrics in the move on the app
Gender: Female
asked 1 month ago
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by
ildsarria
on Suunto Quest Black
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Question

Login problem

Hi there!

Since 2 or 3 week I'm not able to connect my Suunto with computer via mini stick, because after connecting, it is not allowed to sign in. Invalid emial or psw it says.

I have already changed my psw many times, and succeed to sign in with them via movescount portal.

pls help me

thanks a lot
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
josepapa
Hungary
on Suunto Quest Black
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answer 1
Seems to be an updater problem with Moveslink for Movestick Mini.

Uninstall Moveslink 1.2.40 manually, then download and install the current version 1.2.41. Worked for me.
Gender: Male
Primary Sport: Skating
answered 1 month, 3 weeks ago
Customer avatar
by
DmitryKo
+2points
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Question

My moveslink for the mini stick says my password is wrong but it works on the site?

Hi,

When I tried to connect my quest watch, the moveslink app popped up and asked for my username and password (which it usually doesn't). I entered it and it said it was incorrect. I went directly to the site, logged myself out, logged in with the same username (email address) and password and the site accepts it. I tried again with the application and it still says its wrong. I reinstalled it still the same problem.

Please help. It seems to be an authentication problem where the password the app is checking against is different / not accurately compared to the stored one on your sit?

Regards,
Ryan
Gender: Male
Primary Sport: Mountain Biking
asked 2 months, 1 week ago
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by
norriry
Johannesburg, South Africa
on Suunto Quest Black
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answer 1
Hi Ryan,

I had this problem as well. I called the Suunto support number and they walked me through how to fix the problem on my windows computer. Basically you have to uninstall the moveslink mini program. You then need to locate the Suunto folder on your computer, right click on, and then delete a certain file--unfortunately I cannot remember the name since they walked me through this so quickly. So, I would recommend calling the Suunto support number for your part of the world. The whole thing took about 5 minutes. Good luck!

Van
Gender: Male
answered 2 months ago
Customer avatar
by
sparkito
United States
+1point
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answer 2
hi there. I had the same problem
uninstall moveslink from your pc, and download and install new one.

this worked for me.
Gender: Female
answered 2 months ago
Customer avatar
by
Anonymous
South Africa
+1point
1out of 1found this answer helpful.
Question

My quest is not displaying the date in the bottom field instead its showing the duel time constantly. How can I change this?

Gender: Male
 
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asked 3 months, 4 weeks ago
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by
greg1969uk
on Suunto Quest Black
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answer 1
Press the middle button on the right to scroll through what is shown on the bottom row of the device's display.

If you want to enter options, you need to hold down the button.
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

when i press the start button instead of showing select training, running or cycling it shows UNUSEDDUMMYM. what does this mean and how can i fix it?

Gender: Male
asked 4 months ago
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by
santamol
on Suunto Quest Black
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answer 1
+1
I'm guessing that there is a dodgy software update, I have the same thing.
No activities now showing, only "UNUSEDDUMMYM".
No activities will upload to the watch, have connected to PC 5x to resolve with no success.
Started end of last week (w/c 22nd Feb).
Very annoying, as I cannot use the Quest.
Suunto, please confirm timing to resolution?
Gender: Male
answered 3 months, 4 weeks ago
Customer avatar
by
Anonymous
+1point
1out of 1found this answer helpful.
Question

sound doesn't work

After I changed the battery the watch doesn't send any sound even if in movescount is set to all on! Also the watch is set to "sound activated". Before I changed the battery all sounds were working!
Gender: Male
Experience Level: Advanced
asked 2 months, 3 weeks ago
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by
domedgo
Germany
on Suunto Quest Black
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answer 1
It is possible that the battery replacement damaged the device in some way.

Please send your device to our service center for fault analysis and repair: http://www.suunto.com/Support/Repair-services/Online-Service-Request/
answered 2 months, 3 weeks ago
Customer avatar
by
Diana_from_Suunto
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Question

suunto quest time while training

Hi! I just got ny brand new suunto quest. I was wondering. If you start a training program, wil you be able to see the real time watch while training. Can't figure this out.
Gender: Male
Primary Sport: Football
Experience Level: Advanced
asked 4 months, 3 weeks ago
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by
sundsrud
Norway
on Suunto Quest Black
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answer 1
Connect your device to PC, login to movescount.com and in very top right menu "Watches & devices" select your gear Quest. Then open Customization section and Edit Training item. In one selected displays select in main section Time/Daytime or find Date time in display you prefer to use.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 4 months, 2 weeks ago
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by
thailon
Slovakia
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Question

Can't track any kind of exercises!

When I try to start a new exercise, it says "UNUSEDDUMMYM" instead of "TRAINING / RUNNING / CYCLING" as usual.. Whats wrong?

I've already tried a factory reset, that didn't help.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
 
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asked 4 months, 4 weeks ago
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by
Anonymous
Denmark
on Suunto Quest Black
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answer 1
You have to create these sport exercises in movescount.com - gear - suunto quest - customization. Then synchronize it with your watch and it your exercises will be there.
Gender: Male
Primary Sport: Football
Experience Level: Advanced
answered 4 months, 3 weeks ago
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by
Dimitar7
Slovakia
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Question

Adding heart rate limits

I want to add heart rate limits but if I choose customization of a sport it does not work - i get an error message "OOPS... " but if I choose general settings it seems to work. What is the difference between them?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 4 months, 4 weeks ago
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by
JWESTIN
Sweden
on Suunto Quest Black
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answer 1
Please go to Watches & Devices => Quest => Scroll to the top and select Restore Default Values. This will reset your sport modes, but after this you will be able to edit them properly again.
answered 2 months, 2 weeks ago
Customer avatar
by
Diana_from_Suunto
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Question

Moves count won't let me add a sport

Keeps coming up with "oops, something went wrong"
Gender: Male
asked 5 months ago
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by
nacott
on Suunto Quest Black
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answer 1
Please go to Movescount.com => Watches & Devices => Quest => Scroll to the top and select Restore Default Values.

After this your sport modes will be reset but you will be able to add new sport modes again.
answered 2 months, 3 weeks ago
Customer avatar
by
Diana_from_Suunto
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Question

Customisation

Hi, when I try to adjust the different screens in exercise modes on Movescount, when I press save it says 'oops, something went wrong'. Is this a fault with Movescount that anyone else has had..?
Gender: Male
 
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asked 5 months ago
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by
pcoughlan915
on Suunto Quest Black
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answer 1
I have had this exact same problem and reinstalling movelink does nothing to change it. I've contacted support and the only suggestion in almost four days has been to delete browser cache, cookies and history (which I had already done and told them that I had already done). This is clearly a problem with the website and it needs to be fixed promptly.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
answered 4 months, 3 weeks ago
Customer avatar
by
PRCSunto
England
+2points
2out of 2found this answer helpful.
answer 2
Never had this issue, I think it nothing to do with your Suunto Quest but the PC Movescount software or your PC software or link falling over intermittently.

So delete and reinstall Movescount and resynch.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 5 months ago
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by
krodrigues
Melbourne VIC, Australia
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Question

Suunto Quest & Elliptical

I have a Suunto Quest purchased a few years ago. The choices of exercise are training, running and cycling. What should I select when doing an exercise on an elliptical machine?
Gender: Female
asked 3 months, 3 weeks ago
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by
lyanga
Canada
on Suunto Quest Black
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answer 1
You can add different types of moves on your movescount account in computer. Login on movescount.com and choose watches & devices, then add new activities, sync the watch via Movescount app (web connect) and you shoud have new moves on your watch :)
Gender: Female
answered 2 months, 1 week ago
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by
Ewekholm
Estonia
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answer 2
The choice of sport mode will not change the data gathered during the exercise, only what name is displayed on Movescount after synchronizing with your computer. That name can also be edited on Movescount by editing the Move once it has been uploaded.

Otherwise you can also create new sport modes by going to movescount.com => Watches & Devices => Quest => Create New Sport Mode
answered 3 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Suunto Quest stop move in one hour

I created a custom move - SKI. Start move - all OK. Strictly after one hour (it happens several times) displays turns to show current time and move is not wrote in the memory.

TY for answer.
Gender: Male
 
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asked 5 months, 1 week ago
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Anonymous
on Suunto Quest Black
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answer 1
That the device resets (ends exercise and goes back to showing current time) is a symptom of a low or faulty battery.

Please replace the battery of your device and try again.
answered 2 months, 2 weeks ago
Customer avatar
by
Diana_from_Suunto
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Question

Your mobile app

Could not pair with my iphone 6 (ios 9) when my cheaper smart bracelet can and give the report of my exercises simultaneously on my iphone. My smart bracelet costs only a fraction of your Suunto watch. Maybe, you should upgrade your mobile app to pair easily with any Suunto watches.
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 5 months, 1 week ago
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by
David7080
Singapore
on Suunto Quest Black
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answer 1
Please make sure that you have the latest version of the Movescount App (2.4.4) downloaded for your phone.

Please also see this video for troubleshooting steps: https://www.youtube.com/watch?v=moXwa8lWQfs
answered 4 months, 1 week ago
Customer avatar
by
Diana_from_Suunto
-1point
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Question

Merging Data

I have tried editing the time on my data so that the information from the GPS Pod matches the information from the watch but still the merge prompt will not activate. Can you help?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 5 months, 2 weeks ago
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by
Anonymous
Zimbabwe
on Suunto Quest Black
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answer 1
It is not possible to merge two moves that were not started and stopped at the same time. Merely editing one of the moves' starting time is unfortunately not enough.
answered 2 months, 1 week ago
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by
Diana_from_Suunto
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Question

changes in sport mode

Hello, this is my question; can't make changes to sport mode in the program movescount to Suunto Quest, namely, after changing press the save button then error "something went wrong", this error is not related to my program because I re-installed movescount but it didn't help, please help in correcting this issue.
Gender: Male
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User submitted photo
asked 4 months, 1 week ago
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by
Anonymous
on Suunto Quest Black
+1point
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answer 1
Please go to movescount.com => Watches & Devices => Quest => Scroll to the top and select Restore Default Values.

This will reset your sport modes, but after this you will be able to create and edit sport modes as normal again.
answered 2 months, 1 week ago
Customer avatar
by
Diana_from_Suunto
0points
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Question

When I wanted to install Moveslink application it reported an error so I couldn't download it. Can you help me?

Gender: Male
asked 5 months, 1 week ago
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by
pmiha
on Suunto Quest Black
+2points
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answer 1
I have the same problem. I downloaded and executed the file, after it been installed, I can´t use it
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 4 months ago
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by
Anonymous
mexico
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Question

Take batteries out of dual comfort HR monitor and foot pod when not in use?

Hi I just recently purchased a Quest running pack. Should I take the batteries out of the dual hr monitor and foot pod when they are not in use?

I had a lot of trouble pairing the Hr monitor with the watch. I believe it is related to the battery connections in the heart rate monitor. Maxwell Japan batteries are slightly thicker than energiser cr2032 batteries and seem to maintain connections better.

Now I have it working I prefer not to do anything to it. Can I leave the batteries in the device when not in use?
Gender: Male
Primary Sport: Rugby
Experience Level: Beginner
asked 5 months, 3 weeks ago
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beno738
Singapore
on Suunto Quest Black
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answer 1
you can leave the batteries in, the foot pod goes into a sleep mode after 30mins with no movement detected to save battery capacity, if you unclip the HR pod from the belt (left and right side has each one snap hook) it also consumes no energy from the battery, typically the batteries for the foot pod and HR belt last several months up to one year
Gender: Male
Experience Level: Advanced
answered 5 months, 1 week ago
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by
tfahrig
0points
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Question

Easiest way to use quest with iPhone?

I just got my Suunto quest. Which is the easiest way to use with the movescount app on iPhone? How do I transfer data/moves from the watch to my iPhone given that it has no usb port?
Gender: Male
asked 6 months ago
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Anonymous
on Suunto Quest Black
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answer 1
The Movescount App only supports Bluetooth Smart transmissions. Unfortunately the Quest only uses ANT. As such the Quest is not compatible with the Movescount App.

You will need to synchronize your Quest with your computer, using the Movestick Mini.
answered 5 months, 3 weeks ago
Customer avatar
by
Diana_from_Suunto
+1point
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