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Customer questions and answers for
Suunto Quest Black

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Customer questions and answers for Suunto Quest Black

Question

How do you obtain accurate HR readings?

In my last 2 work outs, the heart rate readings were not close to accurate. I have replaced the battery in both the watch and the HR belt, but when performing a strenuous resistance work out, my heart rate stayed in the 84-90 bpm range for a full 30 minutes. Normally, this work out pushes my HR into the 130-145 bpm zone. What can be done to obtain consistent accurate readings?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 1 day ago
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Anonymous
USA
on Suunto Quest Black
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Question

Quest shows wrong speed and distance

When used with the Suunto GPS Track POD my quest suddenly started to show wrong speed and distance. The speed and distance is 30-40% higher and faster than normal. When I load my data to movescount the data on the gps is OK but on the quest they are 30-40% wrong. As far as I know I did not change any settings. what to do? Thanks
Gender: Male
 
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asked 1 week, 3 days ago
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kausing
on Suunto Quest Black
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answer 1
I have testet the gps with another Quest and the speed and distace data is OK. only a little difference in top speed. The GPS shows the fastest speed but when merged the top speed is taken from the watch.
Gender: Male
Experience Level: Advanced
answered 1 week, 3 days ago
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kausing
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Question

Wrong measurements?

All of a sudden, my Quest is reporting kcals at about 4 times what it should be, and asking if I want to change my max HR when it hasn't even reached my recorded max HR. I've checked my Bodymetrics on Movescount and they are fine. It's like my Quest thinks I'm a different person. Should I do a factory reset?
Gender: Female
Primary Sport: Yoga / Pilates
Experience Level: Advanced
asked 2 weeks ago
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DebinMelbourne
Melbourne VIC, Australia
on Suunto Quest Black
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Question

Why does it take 10-15 minutes before data shows up on my watch?

I have new BATTERIES in both the chest strap, and the watch. I put a dab of Aloe Vera on the chest pads to make a better connection to my chest -- but that hasn't fixed the problem, either...

HELP!

And what address do I send it to in the U.S. to have it fixed if your suggestions don't work???

Thanks,
Michael
Gender: Male
asked 2 weeks, 2 days ago
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laphroaig
on Suunto Quest Black
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answer 1
Before you put the belt on, please make sure that the sensors are moist with water. Keep it tight on your body, right below your chest with the round module in the front and with the red little arrow pointing upwards.
Also it's recommended to wash off the belt each after work out with lukewarm water and mild soap (not the round module, just the textile strap). Wipe off the sensors carefully with a towel and let it try.
After every 5-8th work out it's good if you wash the textile section of the belt in a washing machine on a delicate program (under 40 degrees Celsius) and without detergent and softener. Sometimes there might be dirt that gets stuck to the sensors of the belt or on the small clips that goes into the round part of the belt and then it the recording of the heart rate will be inaccurate.

If that doesn't solve the issue, please contact us directly at support@suunto.com
answered 2 weeks ago
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Sophie_from_Suunto
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Question

Does the suunto quest calculate the total ascent and descent? Thank you

Gender: Female
asked 3 weeks, 4 days ago
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HadrienB
on Suunto Quest Black
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answer 1
Not as standalone device, use GPS Track Pod wih Suunto Quest to get this kind of information.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 3 weeks, 2 days ago
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by
thailon
Slovakia
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Question

Export Routes from Movescount to Suunto Quest

I have imoported a Route into Movescount. I am going to participate in a cykling competiiton, wich is exactly the same as the route. Is it possible to transfer this route to Suunto Quest, and start it in the competition? I have also the Heart and GPS pod connected to Suunto Quest watch
Gender: Male
asked 1 month, 1 week ago
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Anonymous
on Suunto Quest Black
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answer 1
Hello

It is not possible to transfer route into Suunto Quest.
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 month ago
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by
thailon
Slovakia
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Question

how do i start my stopwatch?

suunto quest orange
Gender: Male
asked 1 day ago
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kvain
on Suunto Quest Black
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Question

My quest watch has been replaced to a new one. is there a possibility to copy all the settings to a new gear or I have to put all the settings again m

Gender: Male
Primary Sport: Skating
Experience Level: Expert
asked 1 month, 3 weeks ago
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Piotr111
Poland
on Suunto Quest Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 1 month, 3 weeks ago
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Sophie_from_Suunto
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Question

Not all data in chart.

Hi,

When using the start/stop button on my Suunto Quest, the graphs doesn't show correctly in movescount. (See screenshot)
When just using the lap button, it all shows correct.

Is there an error on my watch, the site or an error in my settings?
Please help, i'm pretty annoyed about it.

Thanks,
Martin
Gender: Male
User submitted photo
asked 2 months, 2 weeks ago
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by
Laursen
on Suunto Quest Black
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2 answers
Answers
answer 1
Hello

I reported the same problem and got the answer that it's known issue. But it is already fixed as I see in my moves.

Peter
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 month ago
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by
thailon
Slovakia
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answer 2
If you are pausing during exercise, we currently have a bug in movescount when data disappear after pausing. Our technicians are working on it and when we have a solution, there will be an update. In the meantime, we recommend you not to paus your exercise.
answered 2 months ago
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Sophie_from_Suunto
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Question

Training programme reminder?

Hello,

I synced my Suunto Quest with Movescount with Movelink. Movelink itself said that the link and data transfer was okay. Well, I was supposed to go excersize today according to my training programme (but I didn't, since I wanted to see the reminder). Yet no reminder was shown today. Why? Did the training program not upload for some reason? Thanks in advance!
Gender: Male
asked 2 months, 2 weeks ago
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by
tuure
Finland
on Suunto Quest Black
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answer 1
There is no reminder from the training program if you don't actually train the day you are supposed to train.
answered 2 months ago
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Sophie_from_Suunto
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Question

Graphs not shown completely (Suunto Quest)

For my last few trainings in Movescount, the graphs, e.g. heart rate graphs, are not shown completely. I guess this may have something to do with a full memory. I tried to solve this by enabling the option "Remove sent Moves automatically from device" in Moveslink, but this problem keeps occurring. Is there anyway to erase the memory completely? Or is there another problem?
Gender: Female
Primary Sport: Running
Experience Level: Advanced
asked 2 months, 3 weeks ago
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by
peeterslot
Belgium
on Suunto Quest Black
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answer 1
In order to solve the problem, please be so kind as to delete cashes&cookies first ( http://www.wikihow.com/Clear-Your-Browser%27s-Cache)

If you are pausing during exercise, we currently have a bug in movescount when data disappear after pausing. Our technicians are working on it and when we have a solution, there will be an update. In the meantime, we recommend you not to paus your exercise.
answered 2 months, 1 week ago
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Sophie_from_Suunto
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Question

lost my movestick mini again , while waiting for new one how many moves will suunto quest hold?

Gender: Male
asked 2 months, 3 weeks ago
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mastep
Australia
on Suunto Quest Black
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answer 1
Suunto Quest can store between 20 and 30 logs, depending on the data you want to record during training. After that it starts to overwrite the oldest log.
answered 2 months ago
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Sophie_from_Suunto
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Question

Moves Suunto Quest paired with HR and GPS POD

When I go running I paire my Suunto Quest with the HR and also GPS POD. When I want to put the moves on Movescount it seems like I have 2 moves. One from the Quest and one from the POD. With the Quest I can see HR,...With the GPS POD I can see a map with the track I ran...For Movescount these are 2 moves when actualy its the same move recorded with the Quest and the POD. I want to keep all the recordings so deleting one move is not an option. Can I put these moves togheter?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 3 months, 1 week ago
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by
Tom83
Belgium
on Suunto Quest Black
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answer 1
In order to be able to merge these data, the time must be exactly the same, otherwise the merge option will not promt, as they will seem to be two different moves.

There is no possibility to merge the moves otherwise.
answered 3 months, 1 week ago
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Sophie_from_Suunto
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Question

for the first time I do not see not all my laps on screen ,

from the first one i see all details on Graph but from other three i see nothing only with time they started and stopped. the overall time calories etc i can see well
Gender: Male
Primary Sport: Indoor Cycling
Experience Level: Advanced
asked 3 months, 1 week ago
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by
Renne
netherlands
on Suunto Quest Black
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answer 1
Please clear out your cashes and cookies on your web browser in order to solve the problem http://www.wikihow.com/Clear-Your-Browser%27s-Cache

We also recommend you to use Firefox or Google Chrome for best performance.
answered 3 months, 1 week ago
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Sophie_from_Suunto
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Question

Weak signal from HR belt and GPS pod

Hi
I do speedskate. Body position is bent. Arms rest on my back. I can either see HR or speed, depending on where are my arms placed - in front of my body or back of my body. Sometimes there is no measurement shown at all (except stopwatch, of course).I tried several options of placing GPS pod - on my back, on my shoulder. Clearly GPS works best placed on my back. Moreover wrist with a Qest is placed near. But then it is probably too far for HR signal to reach the quest. Newvertheless, even with GPS in my back, on the graph in moveslink i can see speed dropping rapidly to 0 5-8 times a hour. Sport is don outdoors, various weather conditions and problems with GPS are always of the same nature.
So the question relates to 2 problems of weak signal - from GPS and from HR belt. What is wrong?
Gender: Male
Primary Sport: Skating
Experience Level: Expert
 
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asked 3 months, 1 week ago
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Piotr111
Poland
on Suunto Quest Black
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answer 1
We advise you do the pairing process again with both accesories and also change the batteries for them and your watch as well. Is issue is not solved, please send all three devices to our service center.
answered 3 months, 1 week ago
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by
Elisa_from_Suunto
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Question

Showing limits in km/h with a decimal

In moves count I can set the speed limits. Unfortunately I can only set it at rounded km's. So 11 km/h, 12 km/h, 14 km/h
I would like to set it at for example lower limit 10.8 km/h and upper limit at 11.6 km/h for a long distance run. It takes only "10." , I can not add the " 8" . It seems to only take 3 units.
Next to that, is there a way to set the limits directly on the watch.
Third question, can I have an alarm when I run to fast/slow (this was all possible on my old t3c)
Gender: Female
Primary Sport: Running
Experience Level: Expert
 
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asked 3 months, 1 week ago
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Anonymous
The Netherlands
on Suunto Quest Black
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answer 1
You can only set up the speed limits in movescount, not directly in the watch. At the moment, this field is limited to three characters, but we have now forwarded your suggested feature to our R&D department.
When using speed limits, there will be an alarm, but the sounds on your watch must be set up as 'buttons off' or 'all on'
answered 3 months, 1 week ago
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Tess_from_Suunto
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Question

I have a suunto quest and I cannot find the meaning of EPOC and RR ON THE MOVES LINK SCORE BOARD. THANK YOU

Gender: Male
Primary Sport: Crosscountry Skiing
Experience Level: Pro
asked 3 months, 2 weeks ago
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by
puchalski
on Suunto Quest Black
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answer 1
EPOC = Excess post-exercise oxygen consumption. It is the increased rate of oxygen intake following activity intended to erase the body's "oxygen deficit".
RR is the beating of the heart, measured in intervals.

You can find more information about these features in our training guidebook : http://ns.suunto.com/pdf/Suunto_Training_Guidebook_EN.pdf
answered 3 months, 2 weeks ago
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Tess_from_Suunto
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Question

Is it possible to show three data points (time, HR & distance) on the screen at the same time?

In my t3c I used to be able to display all three data points (time, HR & distance) at the same time on the screen during the exercise. Is this possible with Suunto Quest?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months ago
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mattikolu
London, UK
on Suunto Quest Black
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answer 1
In the Quest you are only able to display two lines of data. You can however add more then one display, in order for you to be able to see all these data during training anyhow.
answered 2 months ago
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Sophie_from_Suunto
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Question

Is my old 2007 released Suunto GPS POD compatible with Suunto Quest?

I have old Suunto GPS POD released 2006/2007 which I have used with Suunto t3c - I'm planning to upgrade from t3c to Quest but I would like to use my old GPS Pod instead of the new GPS Track Pod.

Is my old Suunto GPS POD compatible with Suunto Quest?
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months ago
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mattikolu
London, UK
on Suunto Quest Black
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answer 1
Yes, both the GPS POD and the Quest are ANT compatible.
answered 2 months ago
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Sophie_from_Suunto
+1point
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Question

Is it possible to pair Suunto Quest watch with two Dual belts?

I am trying, but my watch does not see the second belt. Batteries changed, belt snugs .
Gender: Female
Experience Level: Advanced
 
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asked 3 months, 2 weeks ago
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azhayeva
71800 Siilinjärvi, Finland
on Suunto Quest Black
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answer 1
To pair the Heart Rate belt with your Quest please follow the instructions below:

1. Remove the battery from the Heart Rate belt. Put it upside down in the belt. Make sure not to leave any fingerprints on the battery because this can affect the efficiency. Use a tweezers or a textile cloth if you can
2. After 10 sec take the battery out and put it on the table
3. go to pairing mode in your Quest
4. When it says “Seraching belt”, please put the battery back in to the heart rate belt and hold it close to the watch. Both ends of the belt needs to go in to the round module so the belt will be in ”search-mode”
5. Try this 3-4 times if doesn't pair the first time. It should now be paired
answered 3 months, 2 weeks ago
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Tess_from_Suunto
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