Customer questions and answers for Suunto Zoop Yellow
What Will happen if you free dive with this device?
Hi, it seems like a few people out there is wondering if you can free dive with this thing or not. I'm one of these people. What will really happened if you decide to free dive with it? will it give out false information because it's not built for free diving? If all you need is depth and time wouldn't it work for free diving as well?
After DM5 upgrade cannot download dives or make changes
DM5 was working fine and today it updated itself. Now, I can see how many dives are on the device, and it is connected properly, BUT: - I cannot download any new dives - I cannot make any changes to the device (trying to save settings just has endless "saving" loop)
How can this be put into a gauge mode. ie. Depth and time only with no decompression a calculations. I notice that someone's question was answered about a free diving mode to say the zoop has a gauge mode instead. Yet the menu only gives options for air/nitrox and the manual does not mention gauge mode
I cannot download dives from my zoop after upgrade to DM5
My mac is OS X Yosemite now. I used to download my dives with DM4 in previous OS X version. Today, I would like to do it with DM4 but I am asked to upgrade to DM5. After I installed DM5, DM5 can see my Zoop but DM5 cannot finish download before DM5 show device is disconnected. DM5 doesn't recognize my zoop any more unless I restart my MAC. The best case show 1% downloaded and suddenly, disconnected. I try to open DM4 but it always ask me to upgrade to DM5. Anything I can do to fix this issue. PS. My Zoop Firmware version is 10.0.0
Suunto DM5 is looping hours by configuring Mono on MAC
Hi, i've tried several times to get DM5 running on my iMAC with OSX 10.7.5 First i downloaded and installed Mono version 3.12.0 and then installed the DM5 Application in the Program Folder. After clicking on the DM5 Application the Message pops up, that DM5 is configuring Mono and the Symbol is rotating for hours without any more Informations. Just a Shutdown is killing the Operation. Is there any Debug Output that can be seen, to locate the Problem, why DM5 is not finishing the configuration Process? Or is there an additional need of other sideTools like Java to get DM5 running on Apple Computers?
I have a 20 year old Suunto console (SPG, hole for Suunto Solution Alpha, compass). Will a Zoop fit in the hole for the Solution Alpha? The Solution Alpha manual says that it has a diameter of 61.5mm and a depth of 30.0mm, and the Zoop says that it is 61.4 x 60.6 x 27.2mm. That's awfully close!
Is the Zoop available as just a puck, or can a puck be extracted from the less expensive wrist mount, and will it fit in the old Solution Alpha console?
Solved the problem myself, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
I had same problem, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
DM5 can't detect my zoop - driver has no signature
DM5 software won't detect my zoop. Running windows 7, have made sure it's the most up to date driver. Have uninstalled and reinstall both drivers and DM5 software. Have made sure the zoop is in 'PC SET' mode. Driver shows '!' in COM Port properties. Windows says, "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"
Not point keeping this product if it won't connect!
Please be informed a new version of DM5 has been released, which will fix most of the issues experienced. You can get the update by just starting DM5 and upgrading through automatic upgrade or downloading the latest version from the download links below.