Customer questions and answers for Suunto Zoop Yellow
After DM5 upgrade cannot download dives or make changes
DM5 was working fine and today it updated itself. Now, I can see how many dives are on the device, and it is connected properly, BUT: - I cannot download any new dives - I cannot make any changes to the device (trying to save settings just has endless "saving" loop)
How can this be put into a gauge mode. ie. Depth and time only with no decompression a calculations. I notice that someone's question was answered about a free diving mode to say the zoop has a gauge mode instead. Yet the menu only gives options for air/nitrox and the manual does not mention gauge mode
I cannot download dives from my zoop after upgrade to DM5
My mac is OS X Yosemite now. I used to download my dives with DM4 in previous OS X version. Today, I would like to do it with DM4 but I am asked to upgrade to DM5. After I installed DM5, DM5 can see my Zoop but DM5 cannot finish download before DM5 show device is disconnected. DM5 doesn't recognize my zoop any more unless I restart my MAC. The best case show 1% downloaded and suddenly, disconnected. I try to open DM4 but it always ask me to upgrade to DM5. Anything I can do to fix this issue. PS. My Zoop Firmware version is 10.0.0
It worked well in Bonaire. Just used it again in Belize two years later. Showed low battery so the Instructor changed it out for me. It was working but telling me I needed a 10 minute safety stop instead of 3 min. We actually stayed at 15 ft. for 10 minutes to try and clear it after a 65 ft. dive. It still would not clear. I was ready to pitch it but David, the Instructor in charge at Hamanasi in Belize said wonderful things about the Suunto company. He told me to contact you to see if the problem could be fixed. What can I do? I'm a 61 year old female and not really computer savvy. I got this model because it seemed very user friendly. Please help. I have been diving for 35 years. Every 2 years.
dislpay doesnt turn off and no response from buttons
Hello... I have had a Zoop for a few years, used it only a couple times, worked great until recently. I havent used it in about a year, I turned it on about a week ago, it doesnt respond when you press buttons, cant get into menus or anything and it wont turn off. Its been on for over a week and the screen stays on.
Is it possible to change the sequential dive number in the Zoop to match my actual dive history? I have done 43 dives but only 24 of those are with my current Zoop so it will state that my 44th dive will be dive # 25....
Suunto DM5 is looping hours by configuring Mono on MAC
Hi, i've tried several times to get DM5 running on my iMAC with OSX 10.7.5 First i downloaded and installed Mono version 3.12.0 and then installed the DM5 Application in the Program Folder. After clicking on the DM5 Application the Message pops up, that DM5 is configuring Mono and the Symbol is rotating for hours without any more Informations. Just a Shutdown is killing the Operation. Is there any Debug Output that can be seen, to locate the Problem, why DM5 is not finishing the configuration Process? Or is there an additional need of other sideTools like Java to get DM5 running on Apple Computers?
I have a 20 year old Suunto console (SPG, hole for Suunto Solution Alpha, compass). Will a Zoop fit in the hole for the Solution Alpha? The Solution Alpha manual says that it has a diameter of 61.5mm and a depth of 30.0mm, and the Zoop says that it is 61.4 x 60.6 x 27.2mm. That's awfully close!
Is the Zoop available as just a puck, or can a puck be extracted from the less expensive wrist mount, and will it fit in the old Solution Alpha console?
Solved the problem myself, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
I had same problem, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart