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Customer questions and answers for
Suunto Zoop Yellow

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63 Questions
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71 Answers
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Customer questions and answers for Suunto Zoop Yellow

Question

I have a suunto zoop with official USB cable. Downloaded DM4 software onto 3 different computers and cannot get the zoop to connect.

I have previously been working another computer with the same zoop and cable without any problem.
I've tried on windows XP, Vista and Windows 8. Downloaded, rebooted, uninstalled, reinstalled... After spending 3 hours trying to connect I'm losing patience.
Yes, the programme is installed correctly and yes, my zoop is in PC mode. I-ve been using it for well over a year without trouble, but cannot connect it to anything windows.....
DM$ says device not connected.
Gender: Female
Primary Sport: Scuba Diving
Experience Level: Pro
asked 1 week, 3 days ago
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by
Scuba_Caroline
on Suunto Zoop Yellow
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Question

DM4 quit unexpectedly after connecting dive computer

I try to upload a new dive from the dive computer to the MAC.
I open the app SUUNTO DM4, I insert the USB cable connected to the Suunto ZOOP and then I get following abnormal termination:
"mono quit unexpectedly".
Remarks: I already succeeded uploading dives in the past (last year), I'm using OS X 10.9.4. I tried to reinstall DM4 a few times, same result.
Gender: Male
asked 2 weeks, 1 day ago
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by
gimabar
on Suunto Zoop Yellow
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Question

cannot start DM4

after my dive today i started up DM 4. imeediately it started tot update. after this update a reboot was necessary but over and over again it asked if i wanted to download GTK#UI framework version 2.12.21.
and now i cannot start DM4 anymore.

if i'm not mistaken this happend once more in the past.

urgent recommandation to Suunto: make the software better.
three points:
1) backups cannot be loaded into dm4
2) after cleaning the computer, everything is gone( all Your dives) and you need to reinstall DM4.
3) GTK#UI framework v2.12.21 will not run.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 3 weeks, 1 day ago
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by
kokkie63
The Netherlands
on Suunto Zoop Yellow
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Question

Why does my Zoop randomly beep?

I bought my zoop last year and dove with it successfully many times. Last month I brought it back to Thailand with me in my carry on from Canada. Now, since arriving in Thailand the zoop randomly beeps a single time. It might go minutes or hours between beeps. I haven't been able to see the display while it beeps, nor have I gone diving with it since this started.

Is there a setting/alarm that's been activated?
Gender: Male
 
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asked 1 month ago
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by
bbrally
Canada
on Suunto Zoop Yellow
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answer 1
Hi the zoop beeps to turn off after activation either by pushing the button to activate usually 20 mins or so or if the water contacts are activated if it is showing ac on the screen the contacts have been activated clean them with vinegar and also make sure the unit is dryed after use -your post does not mention battery status shown when you power up the unit regards Robert
Gender: Male
answered 3 weeks, 6 days ago
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by
bertiebasset
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Question

Will this fit into my old suunto console that held my suunto companion?

If I remove the wrist strap from the computer, will I be able to use it in my console. My old companion is about 1" thick and 2.5" diameter. The retailer said that it would, but the zoop looks a lot thinner than 1".
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 month, 1 week ago
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by
kedecker
Boca Raton, FL, USA
on Suunto Zoop Yellow
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Question

Cannot Download DM4

I have tried to download the DM4 program onto my Windows 8 operating system for several days now. It keeps giving me the error message that it requires Microsoft Visual C++ 2010 Redistributable Package (x86). It asks if I want to download it. I say yes and it takes me to the "download" screen on my computer. So I went out and found Microsoft Visual C++ 2010 myself and tried to download it. It won't download on my machine because it says there is a newer version already on my machine. I can't figure out how to tell it to download it anyway. Can you help me with this?
Gender: Female
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 1 week, 1 day ago
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by
nstomberg
United States
on Suunto Zoop Yellow
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answer 1
Try to run all the latest Microsoft windows updates from the computer settings. If problem persists contact Microsoft support.
answered 4 days ago
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by
Diana_from_Suunto
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Question

On Zoop, how do I erase all previous dives in history?

Actually, the Zoop is orange, not yellow.
Gender: Female
Primary Sport: Swimming
Experience Level: Advanced
asked 1 month, 3 weeks ago
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by
FloB2
Maui, HI
on Suunto Zoop Yellow
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answer 1
Removing battery and waiting then re seal
Gender: Male
answered 3 weeks, 6 days ago
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by
bertiebasset
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answer 2
The memory of a diving computer cannot unfortunately be reset as this is a circle memory.
The diving computer will start automatically overwriting the oldest dives when the memory capacity is exceeded. The maximum depth in the history memory can be zeroed but this can be done only in the Dive Manager software.
answered 1 month, 3 weeks ago
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by
Sophie_from_Suunto
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Question

can my suunto zoop be used with a wireless transmitter? And if it can be wich suunto wireless transmitter is compatible with my zoop

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 month, 4 weeks ago
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by
JHillryder
United States
on Suunto Zoop Yellow
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Answers
answer 1
Sorry no the vyper air is the model you need or the d4 or d6 range
Gender: Male
answered 1 month ago
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by
bertiebasset
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answer 2
Suunto has no wireless transmitter that is compatible with the Zoop.
answered 1 month, 3 weeks ago
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by
Sophie_from_Suunto
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Question

Where do I find the serial number?

It was installed into my console for me and I didn't get any of the packaging. It doesn't tell me in the user manual either.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 2 months ago
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by
Anonymous
New Zealand
on Suunto Zoop Yellow
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answer 1
The serial number is on the back of your Suunto ZOOP.
answered 1 month, 3 weeks ago
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by
Sophie_from_Suunto
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Question

Computer Cable

Where can I get the cable to connect my Zoop to my Mac computer? How much do they cost?
Gender: Male
asked 2 months, 3 weeks ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
As we don't have a web shop in Canada, please contact a local dive dealer to order the cable.

You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 2 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

Computer Cable

My Zoop came without the cable that will connect to my Mac. Where can I get one and how much do they cost?
Gender: Male
asked 2 months, 3 weeks ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
Please contact a local dive dealer to order the cable.

You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

How do I keep the current dive going through a short surface interfval?

I'm an instructor and frequently surface with students for ascent skills as well as problem management. sometimes there is a discussion that occurs and it can be 5-10 minutes before descent. I have another computer that allows me to specify a minimum surface interval before the dive is terminated and a new dive begins. Zoop is new to me. I have 18 entries in DM 4 for what were really 9 dives. Looks like it resets after 5 minutes. I can see all my ascents for CESA's on one dive since I went right back down.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Pro
asked 2 months, 3 weeks ago
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by
jw2991
Barrington, RI, USA
on Suunto Zoop Yellow
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answer 1
Maybe bungee with a d clip to your ankle will stop it restarting a dive as long as the zoop is below 1.5 meters pain in the a but will show the whole dive rather than new dive
Gender: Male
answered 3 weeks, 6 days ago
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by
bertiebasset
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Question

What does A0 P1 mode mean?

Gender: Male
asked 2 months, 3 weeks ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
Hi A is altitude setting and P is personal setting if your diving in high alt then set the zoop to a1 for alt over 1500 mtrs or a2 for over 3000 mtrs , p settings are if you want the algorithm to be more conservative eg p1 some more P2 very conservative eg multi diving holidays and wish to be on the safe side of any dcs risks hope this helps rob
Gender: Male
answered 1 month ago
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by
bertiebasset
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answer 2
This is the no-decompression limits displayed by the dive computer for the first dive to a single depth. They are slightly more conservative than those permitted by the U.S. Navy tables.

You can find more information in the manual on page 54-55, you can download the manual here : http://www.suunto.com/Support/Product-support/?product=6509
answered 2 months, 3 weeks ago
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by
Sophie_from_Suunto
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Question

Downloading DM4

I install the setup.exe file from the approved Suunto site, however when I try to install the program it gives me the error "Unable to install or run the application. The application requires that assembly mono.cairo version 2.0.0.0 be installed in the Global Assembly Cache (GAC) first. Please contact your system administrator." How do install DM4 so that I can log my dives electronically from my Zoop??
Gender: Male
asked 1 month, 2 weeks ago
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by
jsg1771
on Suunto Zoop Yellow
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answer 1
Hi jsg1771,

Suunto Support provides solution to this issue. I did as follows:
1. From http://origin-download.mono-project.com/gtk-sharp/gtk-sharp-2.12.10.win32.msi.old , download the ‘gtk-sharp-2.12.10.win32.msi.old’. Restore extension of the package to *.msi (simply remove ‘.old’). Install the gtk-sharp-2.12.10 software.
2. Restart your PC.
3. From http://dm4.movescount.com/setup.exe , download the DM4 and install it. Let your PC to be rebooted.

I hope above will help, in my case it worked :)

Cheers
Gender: Male
answered 1 month ago
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by
antekkula
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Question

I just bought a suunto zoop, n last night I tried to turn on. but until now it wouldn't turn off. what should I do??

Gender: Female
User submitted photo
asked 3 months, 2 weeks ago
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by
meghartono
on Suunto Zoop Yellow
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answer 1
Clean ac contacts with vinegar and rinse well in fresh water found on the back two gold pins where you connect the data connection
Gender: Male
answered 3 weeks, 6 days ago
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by
bertiebasset
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answer 2
If you do not use the Zoop for approximately 2 hours then the display should automatically turn off (as a battery saving feature).

If this does not happen, we recommend you to contact a local Suunto dive dealer for further investigation.
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

how can I switch my Zoop back to dive mode?

2-3 years ago I bought my zoop and until now I did about 650 dives with it. since last week it does not go into dive mode when I go diving. i can browse through the entire menu during my dive and it doesn't register my dives.
what can i do to restore the old settings? is there a reset button?
I am an instructor and need my computer to do my job. how can i fix this?
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Pro
asked 3 months, 3 weeks ago
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Anonymous
The Netherlands
on Suunto Zoop Yellow
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answer 1
Please have the battery replaced and if that doesn't solve the issue, contact a Suunto authorized dive dealer so they can examine your unit. You will find the closest one to you via this link: http://www.suunto.com/Dealer-Locator/
answered 3 months, 1 week ago
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by
Tess_from_Suunto
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Question

Can I fit a Vyper in the Zoop console?

I have a Zoop console and was looking to but a Vyper air black. I would like to install it using the same console as the Zoop. Is this possible? Are they the same dimensions?
Gender: Male
 
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asked 3 months, 3 weeks ago
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Dbruce7921
on Suunto Zoop Yellow
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answer 1
The Vyper Air is a bit thicker and larger than Zoop so unfortunately it can't fit in a Zoop console.
answered 3 months, 1 week ago
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by
Tess_from_Suunto
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Question

How does one track 2 divers on 1 computer with DM4?

My wife and I both use Zoops and wish to track our dives on DM4. Is there a way to use 2 Zoops with one DM4 installation?
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 4 months, 3 weeks ago
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by
tasj
Virginia, USA
on Suunto Zoop Yellow
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answer 1
The only way to do this in DM4 is to add a tag for each dive (for example with your name for your dives and your wife's name for hers) and then select to view the dives by tags.
answered 4 months, 3 weeks ago
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by
Tess_from_Suunto
-1point
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Question

reset

How reset suunto zoop to factory settings
Gender: Female
asked 3 months, 2 weeks ago
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by
Daniar
on Suunto Zoop Yellow
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answer 1
It can not be reset, you need to go to the nearest dive retailer, which you can find via this link : http://www.suunto.com/Dealer-Locator/
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

I used my Zoop dive computer for the first time and I have condensation on the inside of the computer. Is this a defective computer?

Gender: Female
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 5 months ago
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by
dmbartel
Daytona Beach Florida
on Suunto Zoop Yellow
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answer 1
I thought the same thing... It's probably water under the shield and not actually in the screen.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
answered 2 months, 3 weeks ago
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by
RCarlisle31
Summerville, SC, USA
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answer 2
We kindly ask you to send a picture of the situation to support@suunto.com or approach your local retailer.
answered 4 months, 4 weeks ago
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by
Diana_from_Suunto
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