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Customer questions and answers for
Suunto Zoop Yellow

Customer questions and answers:
84 Questions
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91 Answers
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Customer questions and answers for Suunto Zoop Yellow

Question

What Will happen if you free dive with this device?

Hi, it seems like a few people out there is wondering if you can free dive with this thing or not. I'm one of these people. What will really happened if you decide to free dive with it? will it give out false information because it's not built for free diving? If all you need is depth and time wouldn't it work for free diving as well?
Gender: Male
Primary Sport: Swimming
Experience Level: Beginner
asked 2 weeks, 2 days ago
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Anonymous
Sweden
on Suunto Zoop Yellow
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Question

button out of function

The sunto zoop activate automatically with very slight touch and all the model button、time button、plan button can not work。
Gender: Male
Primary Sport: Swimming
Experience Level: Expert
asked 1 month ago
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Anonymous
Taiwan
on Suunto Zoop Yellow
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Question

I cannot down load my dives from my Zoop

cannot connect to watch
Gender: Male
Experience Level: Expert
asked 1 week, 3 days ago
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by
loner1
on Suunto Zoop Yellow
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Question

My Zoop Suunto is showing Dive Time 999, does not switch off and do not stop beep. I cannot reset or do anything! any suggestion or help would be ap

Gender: Male
User submitted photo
asked 2 weeks, 5 days ago
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by
Marciosi
on Suunto Zoop Yellow
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Question

turn off after activation

Can you turn off the Zoop manually, rather than letting it wait the 2hrs
before battery conservation?
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 2 months, 1 week ago
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by
Legger
Canada
on Suunto Zoop Yellow
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answer 1
We are afraid to say that all diving computers cannot manually turn off.

Only big displays diving computers are the ones who can automatically turn off once it has been left unmoved for a couple of moments.
answered 2 months, 1 week ago
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by
Jun_from_Suunto
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Question

After DM5 upgrade cannot download dives or make changes

DM5 was working fine and today it updated itself.
Now, I can see how many dives are on the device, and it is connected properly, BUT:
- I cannot download any new dives
- I cannot make any changes to the device (trying to save settings just has endless "saving" loop)
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 2 months, 3 weeks ago
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by
revantpet
on Suunto Zoop Yellow
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2 answers
Answers
answer 1
Mine did the same thing on PC and Mac, but then another patch on 11/26/2015 and it's working again, at least the downloads, I haven't tried to save settings.
Gender: Male
answered 2 months, 2 weeks ago
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by
Craigs274
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answer 2
Both my Mac and PC downloaded a new update today and my dives are downloading again. Try to update your software and try again. It would be nice if they responded to the forum at all.
Gender: Male
answered 2 months, 2 weeks ago
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Craigs274
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Question

How do you put the suunto zoop into gauge mode

How can this be put into a gauge mode. ie. Depth and time only with no decompression a calculations. I notice that someone's question was answered about a free diving mode to say the zoop has a gauge mode instead. Yet the menu only gives options for air/nitrox and the manual does not mention gauge mode
Gender: Female
asked 3 months ago
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Anonymous
on Suunto Zoop Yellow
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answer 1
The Suunto Zoop has only Air Dive mode and Nitrox Dive mode.
answered 2 months, 2 weeks ago
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by
Liviu_from_Suunto
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Question

Suunto DM5 hangs "Suunto DM5 is configuring Mono Framework"

Hi there,
I see this has been discussed before, however the responses provided have not resolved for me.

I am running MAC OSX Yosemite (10.10.2).

My symptoms are that the software installed and started. I imported a backup file from SDM4, which crashed the application. It has not restarted since that point, continually showing the error.

I have re-installed SDM; I have downgraded the Mono version to 3.12.1, with no effect.

Please provide your assistance.

Mark
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
 
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asked 7 months ago
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Anonymous
on Suunto Zoop Yellow
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Question

I cannot download dives from my zoop after upgrade to DM5

My mac is OS X Yosemite now. I used to download my dives with DM4 in previous OS X version. Today, I would like to do it with DM4 but I am asked to upgrade to DM5. After I installed DM5, DM5 can see my Zoop but DM5 cannot finish download before DM5 show device is disconnected. DM5 doesn't recognize my zoop any more unless I restart my MAC. The best case show 1% downloaded and suddenly, disconnected.
I try to open DM4 but it always ask me to upgrade to DM5.
Anything I can do to fix this issue.
PS. My Zoop Firmware version is 10.0.0
Gender: Male
asked 7 months ago
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by
Yogaho
Taiwan
on Suunto Zoop Yellow
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Question

Er (Error, only dive time is counting)

Hi, after not using my Suunto for half a year and flying to spain, my suunto zoop gives a Error (Er dive time counting) How can I use it again?
Gender: Male
Primary Sport: Walking
asked 6 months ago
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by
Anonymous
Netherlands
on Suunto Zoop Yellow
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Question

will the usb managment cable work with windows 8.1

Gender: Male
asked 11 months ago
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by
sapperspud
on Suunto Zoop Yellow
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answer 1
You will be able to connect your Suunto Zoop to a Windows 8.1 computer via the USB cable, as long as you have DM5 installed (http://www.movescount.com/connect/d...).
answered 8 months ago
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by
Beatrice_from_Suunto
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Question

Suunto DM5 is looping hours by configuring Mono on MAC

Hi,
i've tried several times to get DM5 running on my iMAC with OSX 10.7.5
First i downloaded and installed Mono version 3.12.0 and then installed the DM5 Application in the Program Folder. After clicking on the DM5 Application the Message pops up, that DM5 is configuring Mono and the Symbol is rotating for hours without any more Informations.
Just a Shutdown is killing the Operation.
Is there any Debug Output that can be seen, to locate the Problem, why DM5 is not finishing the configuration Process?
Or is there an additional need of other sideTools like Java to get DM5 running on Apple Computers?
Primary Sport: Scuba Diving
Experience Level: Pro
Gender: Female
 
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asked 11 months ago
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by
bkressner
on Suunto Zoop Yellow
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Answers
answer 1
Hi,

the actual Mono Release 4.0 with yosemite seems to be the problem.

This issue could be very quck fixed with the following steps which have worked for me:

Close DM5 Looping Dialog Window:

- Open Activity Manager during Spotlight and terminate the DM5 Application
- Or during the Apple Menu

Uninstall the Mono 4.0 from the system:

- Navigate with finder to /libary/Frameworks and delete the complete Mono.Framework.... to the recycle bin
- Empy Recycle Bin

Install the Mono 3.12 Release on the system:

- Download the pkg from: http://sourceforge.net/projects/mono.mirror/files/Mono%203.12.1/

- Install it

- Restart DM5 and it should be working

regards

Chris
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 9 months ago
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by
feichti01
Austria
+6points
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Question

Surface time

Does Suunto zoop have option that put automatic time calculating when is on surface?
Gender: Female
asked 11 months ago
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by
bodem
on Suunto Zoop Yellow
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Answers
answer 1
You can read more about it in section 3.5. AT THE SURFACE from the user manual: http://bit.ly/1AYRPEw.
answered 8 months ago
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by
Beatrice_from_Suunto
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Question

Will a Zoop fit in an old Solution Alpha console?

I have a 20 year old Suunto console (SPG, hole for Suunto Solution Alpha, compass). Will a Zoop fit in the hole for the Solution Alpha? The Solution Alpha manual says that it has a diameter of 61.5mm and a depth of 30.0mm, and the Zoop says that it is 61.4 x 60.6 x 27.2mm. That's awfully close!

Is the Zoop available as just a puck, or can a puck be extracted from the less expensive wrist mount, and will it fit in the old Solution Alpha console?

Thanks!
Gender: Female
User submitted photo
asked 11 months ago
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by
jhmoore
San Diego, CA, USA
on Suunto Zoop Yellow
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Answers
answer 1
The Suunto Zoop will fit as it is smaller in size. Nevertheless, you can visit a local dive shop for more information on how to purchase just the module.

http://www.suunto.com/dealer-locato...
answered 8 months ago
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by
Beatrice_from_Suunto
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Question

can't load all my dives

DM5 will only load 19 of my 28 dives ?
Gender: Female
asked 11 months ago
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by
diane15
on Suunto Zoop Yellow
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answer 1
Firstly, please make sure you have the latest DM5 version installed: http://www.movescount.com/connect/d....

Also, please make sure that those 28 dives are stored in your Suunto Zoop's Logbook, not in the History.
answered 9 months ago
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by
Beatrice_from_Suunto
+1point
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Question

accidentally uninstalled DM5, now reinstalled, can see previous dives, tried to download new dives and get a error message "failed to load settings"

Gender: Male
asked 1 year ago
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by
ntparky
on Suunto Zoop Yellow
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answer 1
Solved the problem myself, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
Gender: Male
answered 11 months ago
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by
ntparky
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Question

Failed to load settings error

My Zoop connects to the computer and actually says that it "downloading dives 0%" for a few seconds and then shows the "failed to load settings" error. Any help?
Gender: Male
 
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asked 1 year ago
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ILike2Scuba
Arkansas, USA
on Suunto Zoop Yellow
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answer 1
I had same problem, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 11 months ago
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by
ntparky
UK
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Question

Fresh Water Diving

Would like to know if this computer would be suitable for fresh water diving. For example will it take into account the temperature and adjust my NDL accordingly?

Some other computers have a setting to manually set fresh/salt, this watch does not have that feature but I cannot tell if it just automatically adjusts based on water temperature.
Gender: Male
Primary Sport: Ice Hockey
Experience Level: Expert
asked 1 year ago
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by
muffy514
Montreal, QC, Canada
on Suunto Zoop Yellow
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answer 1
Please be advised that even though the Suunto Zoop does not have a setting to manually set fresh/salt water, it will still be suitable for diving in both cases.
answered 11 months ago
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by
Beatrice_from_Suunto
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Question

DM5 can't detect my zoop - driver has no signature

DM5 software won't detect my zoop.
Running windows 7, have made sure it's the most up to date driver.
Have uninstalled and reinstall both drivers and DM5 software.
Have made sure the zoop is in 'PC SET' mode.
Driver shows '!' in COM Port properties. Windows says,
"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

Not point keeping this product if it won't connect!
Gender: Female
asked 1 year, 2 months ago
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by
Anonymous
on Suunto Zoop Yellow
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Answers
answer 1
Please be informed a new version of DM5 has been released, which will fix most of the issues experienced. You can get the update by just starting DM5 and upgrading through automatic upgrade or downloading the latest version from the download links below.

MAC: http://dm5.movescount.com/SuuntoDM5...
Windows: http://dm5.movescount.com/setup.exe
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
-8points
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Question

What is the diameter of the circular face of the Zoop, outside edge to edge, without the part that attaches to straps.

Need to determine if face will fit through hole in my console.
Gender: Female
asked 1 year, 2 months ago
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by
Widget
on Suunto Zoop Yellow
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answer 1
The diameter is 61.4mm. You can find the full specifications and dimensions here: http://www.suunto.com/Products/dive....
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
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