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Customer questions and answers for
Suunto Zoop Yellow

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Customer questions and answers for Suunto Zoop Yellow

Question

When I connect my Zoop to the adapter for DM5, it will not connect...anyone having this issue?

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
 
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asked 3 weeks, 4 days ago
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knfusdjh
Azores, Portugal
on Suunto Zoop Yellow
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answer 1
yes, I had this problem too. I just keep connecting it on PC Set and it finally downloaded.
Gender: Female
Experience Level: Beginner
answered 2 days ago
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by
Tdive
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Question

Which is the latest firmware for ZOOP Yellow and where can I download it?

My ZOOP has firmware 10.0 (year 2010). Is this the latest version?
If not, where can I download it and how do I install it?
Gender: Male
 
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asked 1 month, 1 week ago
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Bachi_astolfi
Argentina
on Suunto Zoop Yellow
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Question

Zoop does not go into dive mode

Hi,

One of our dive shops zoops does not go into dive mode, when descending. What can I do?
Gender: Female
asked 1 month, 2 weeks ago
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by
SusanMajaura
on Suunto Zoop Yellow
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Question

MOVESLINK UPDATE

Cannot find the Zoop computer for this update. Does the update apply?
Gender: Male
Experience Level: Advanced
asked 3 months, 3 weeks ago
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by
Anonymous
on Suunto Zoop Yellow
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answer 1
No, our diving computers use DM5, not the Moveslink programs. Your Zoop will not be affected by the update.
answered 3 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Suunto Zoop refuses to go into dive modus

My Zoop refuses to go into dive modus, it has a new battery and I can scroll through all menus, but when in the water, it gives a depth of 0m and the dive time remains 0minutes. Any suggestions ?
Gender: Male
asked 2 months, 1 week ago
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by
ktournoy
Belgium
on Suunto Zoop Yellow
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Question

Logbook does only save my last two dives

My Zoop will only save the last two dives in the memory, when I dove the third time dive no 1 is overwritten.
Gender: Female
asked 3 months, 4 weeks ago
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by
Karhol
on Suunto Zoop Yellow
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answer 1
The memory will retain approximately the last 50 hours of dive time. After that, when new dives are added, the oldest dives are deleted. The contents of the memory will remain when the battery is changed (assuming that the replacement has been done according to the instructions).
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

What Will happen if you free dive with this device?

Hi, it seems like a few people out there is wondering if you can free dive with this thing or not. I'm one of these people. What will really happened if you decide to free dive with it? will it give out false information because it's not built for free diving? If all you need is depth and time wouldn't it work for free diving as well?
Gender: Male
Primary Sport: Swimming
Experience Level: Beginner
asked 6 months ago
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Anonymous
Sweden
on Suunto Zoop Yellow
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answer 1
You can free dive with it by selecting the free dive mode. So the dive computer in this case will not use any algorithm.

If you'll dive deeper than 10 meters the computer will block himself for 48 hours for safety reasons. Otherwise you can use any other dive.
answered 3 months ago
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by
Tudor_from_Suunto
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Question

My Zoop Suunto is showing Dive Time 999, does not switch off and do not stop beep. I cannot reset or do anything! any suggestion or help would be ap

Gender: Male
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asked 6 months ago
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by
Marciosi
on Suunto Zoop Yellow
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answer 1
Please send the device to our service center for fault analysis and repair: http://www.suunto.com/Support/Repair-services/Online-Service-Request/
answered 3 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

turn off after activation

Can you turn off the Zoop manually, rather than letting it wait the 2hrs
before battery conservation?
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
asked 7 months ago
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by
Legger
Canada
on Suunto Zoop Yellow
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answer 1
We are afraid to say that all diving computers cannot manually turn off.

Only big displays diving computers are the ones who can automatically turn off once it has been left unmoved for a couple of moments.
answered 7 months ago
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by
Jun_from_Suunto
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Question

After DM5 upgrade cannot download dives or make changes

DM5 was working fine and today it updated itself.
Now, I can see how many dives are on the device, and it is connected properly, BUT:
- I cannot download any new dives
- I cannot make any changes to the device (trying to save settings just has endless "saving" loop)
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 8 months ago
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by
revantpet
on Suunto Zoop Yellow
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answer 1
Mine did the same thing on PC and Mac, but then another patch on 11/26/2015 and it's working again, at least the downloads, I haven't tried to save settings.
Gender: Male
answered 8 months ago
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by
Craigs274
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answer 2
Both my Mac and PC downloaded a new update today and my dives are downloading again. Try to update your software and try again. It would be nice if they responded to the forum at all.
Gender: Male
answered 8 months ago
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by
Craigs274
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Question

How do you put the suunto zoop into gauge mode

How can this be put into a gauge mode. ie. Depth and time only with no decompression a calculations. I notice that someone's question was answered about a free diving mode to say the zoop has a gauge mode instead. Yet the menu only gives options for air/nitrox and the manual does not mention gauge mode
Gender: Female
asked 8 months ago
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Anonymous
on Suunto Zoop Yellow
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answer 1
The Suunto Zoop has only Air Dive mode and Nitrox Dive mode.
answered 8 months ago
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by
Liviu_from_Suunto
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Question

will the usb managment cable work with windows 8.1

Gender: Male
asked 1 year, 4 months ago
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by
sapperspud
on Suunto Zoop Yellow
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answer 1
You will be able to connect your Suunto Zoop to a Windows 8.1 computer via the USB cable, as long as you have DM5 installed (http://www.movescount.com/connect/d...).
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
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Question

Suunto DM5 is looping hours by configuring Mono on MAC

Hi,
i've tried several times to get DM5 running on my iMAC with OSX 10.7.5
First i downloaded and installed Mono version 3.12.0 and then installed the DM5 Application in the Program Folder. After clicking on the DM5 Application the Message pops up, that DM5 is configuring Mono and the Symbol is rotating for hours without any more Informations.
Just a Shutdown is killing the Operation.
Is there any Debug Output that can be seen, to locate the Problem, why DM5 is not finishing the configuration Process?
Or is there an additional need of other sideTools like Java to get DM5 running on Apple Computers?
Primary Sport: Scuba Diving
Experience Level: Pro
Gender: Female
 
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asked 1 year, 5 months ago
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by
bkressner
on Suunto Zoop Yellow
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answer 1
Hi,

the actual Mono Release 4.0 with yosemite seems to be the problem.

This issue could be very quck fixed with the following steps which have worked for me:

Close DM5 Looping Dialog Window:

- Open Activity Manager during Spotlight and terminate the DM5 Application
- Or during the Apple Menu

Uninstall the Mono 4.0 from the system:

- Navigate with finder to /libary/Frameworks and delete the complete Mono.Framework.... to the recycle bin
- Empy Recycle Bin

Install the Mono 3.12 Release on the system:

- Download the pkg from: http://sourceforge.net/projects/mono.mirror/files/Mono%203.12.1/

- Install it

- Restart DM5 and it should be working

regards

Chris
Gender: Male
Primary Sport: Cycling
Experience Level: Expert
answered 1 year, 2 months ago
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by
feichti01
Austria
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Question

Surface time

Does Suunto zoop have option that put automatic time calculating when is on surface?
Gender: Female
asked 1 year, 5 months ago
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by
bodem
on Suunto Zoop Yellow
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answer 1
Do you mean a surface-interval display? If so, yes, and you can switch between that and the time-of-day display (pages 47-49 of the manual).

All computers, when you surface after a dive, keep track automatically of their inert-gas-loading model, and the Zoop has a dive-planning mode that gives you an estimate of no-deco time at different depths - if that's what you mean by "automatic time calculating."
Gender: Female
Primary Sport: Sailing
Experience Level: Advanced
answered 4 months, 2 weeks ago
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by
RickWestlake
United States
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answer 2
You can read more about it in section 3.5. AT THE SURFACE from the user manual: http://bit.ly/1AYRPEw.
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
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Question

Will a Zoop fit in an old Solution Alpha console?

I have a 20 year old Suunto console (SPG, hole for Suunto Solution Alpha, compass). Will a Zoop fit in the hole for the Solution Alpha? The Solution Alpha manual says that it has a diameter of 61.5mm and a depth of 30.0mm, and the Zoop says that it is 61.4 x 60.6 x 27.2mm. That's awfully close!

Is the Zoop available as just a puck, or can a puck be extracted from the less expensive wrist mount, and will it fit in the old Solution Alpha console?

Thanks!
Gender: Female
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asked 1 year, 5 months ago
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by
jhmoore
San Diego, CA, USA
on Suunto Zoop Yellow
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answer 1
The Suunto Zoop will fit as it is smaller in size. Nevertheless, you can visit a local dive shop for more information on how to purchase just the module.

http://www.suunto.com/dealer-locato...
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
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Question

can't load all my dives

DM5 will only load 19 of my 28 dives ?
Gender: Female
asked 1 year, 5 months ago
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by
diane15
on Suunto Zoop Yellow
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answer 1
Firstly, please make sure you have the latest DM5 version installed: http://www.movescount.com/connect/d....

Also, please make sure that those 28 dives are stored in your Suunto Zoop's Logbook, not in the History.
answered 1 year, 2 months ago
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by
Beatrice_from_Suunto
-1point
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Question

accidentally uninstalled DM5, now reinstalled, can see previous dives, tried to download new dives and get a error message "failed to load settings"

Gender: Male
asked 1 year, 6 months ago
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by
ntparky
on Suunto Zoop Yellow
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answer 1
Solved the problem myself, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
Gender: Male
answered 1 year, 5 months ago
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by
ntparky
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Question

Failed to load settings error

My Zoop connects to the computer and actually says that it "downloading dives 0%" for a few seconds and then shows the "failed to load settings" error. Any help?
Gender: Male
 
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asked 1 year, 6 months ago
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ILike2Scuba
Arkansas, USA
on Suunto Zoop Yellow
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answer 1
I had same problem, after you get message "failed to load settings" go down the page to the box where you can enter personal information, add your name or other text, Zoop will then syncronize and download will restart
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 year, 5 months ago
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by
ntparky
UK
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Question

Fresh Water Diving

Would like to know if this computer would be suitable for fresh water diving. For example will it take into account the temperature and adjust my NDL accordingly?

Some other computers have a setting to manually set fresh/salt, this watch does not have that feature but I cannot tell if it just automatically adjusts based on water temperature.
Gender: Male
Primary Sport: Ice Hockey
Experience Level: Expert
asked 1 year, 6 months ago
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by
muffy514
Montreal, QC, Canada
on Suunto Zoop Yellow
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answer 1
Please be advised that even though the Suunto Zoop does not have a setting to manually set fresh/salt water, it will still be suitable for diving in both cases.
answered 1 year, 5 months ago
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by
Beatrice_from_Suunto
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Question

DM5 can't detect my zoop - driver has no signature

DM5 software won't detect my zoop.
Running windows 7, have made sure it's the most up to date driver.
Have uninstalled and reinstall both drivers and DM5 software.
Have made sure the zoop is in 'PC SET' mode.
Driver shows '!' in COM Port properties. Windows says,
"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

Not point keeping this product if it won't connect!
Gender: Female
asked 1 year, 8 months ago
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by
Anonymous
on Suunto Zoop Yellow
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answer 1
Please be informed a new version of DM5 has been released, which will fix most of the issues experienced. You can get the update by just starting DM5 and upgrading through automatic upgrade or downloading the latest version from the download links below.

MAC: http://dm5.movescount.com/SuuntoDM5...
Windows: http://dm5.movescount.com/setup.exe
answered 1 year, 8 months ago
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by
Beatrice_from_Suunto
-10points
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