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Customer questions and answers for
Suunto Zoop Yellow

Customer questions and answers:
66 Questions
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78 Answers
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Customer questions and answers for Suunto Zoop Yellow

Question

DM5 can't detect my zoop - driver has no signature

DM5 software won't detect my zoop.
Running windows 7, have made sure it's the most up to date driver.
Have uninstalled and reinstall both drivers and DM5 software.
Have made sure the zoop is in 'PC SET' mode.
Driver shows '!' in COM Port properties. Windows says,
"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

Not point keeping this product if it won't connect!
Gender: Female
asked 4 weeks ago
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by
Anonymous
on Suunto Zoop Yellow
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answer 1
Please be informed a new version of DM5 has been released, which will fix most of the issues experienced. You can get the update by just starting DM5 and upgrading through automatic upgrade or downloading the latest version from the download links below.

MAC: http://dm5.movescount.com/SuuntoDM5.dmg
Windows: http://dm5.movescount.com/setup.exe
answered 3 weeks, 3 days ago
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by
Beatrice_from_Suunto
-6points
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Question

What is the diameter of the circular face of the Zoop, outside edge to edge, without the part that attaches to straps.

Need to determine if face will fit through hole in my console.
Gender: Female
asked 1 month, 1 week ago
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by
Widget
on Suunto Zoop Yellow
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answer 1
The diameter is 61.4mm. You can find the full specifications and dimensions here: http://www.suunto.com/Products/dive-computers-and-instruments/suunto-zoop/suunto-zoop-yellow/?categoryId=4.
answered 1 month ago
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by
Beatrice_from_Suunto
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Question

zoop not connecting after upgrade DM4->DM5

I am running windows 8.1 and just upgraded from DM4 to DM5. Now I can't get my Zoop to connect. I wiggeled the cable, used different USB ports, restarted the laptop. No success. Any good ideas?
Gender: Male
asked 1 month, 2 weeks ago
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by
Anonymous
CA
on Suunto Zoop Yellow
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answer 1
i have this trouble as well (windows XP ) they seem to have know idea how to fix it ........ i try the link with no luck . i can roll back to DM 4 and it works fine than auto update to DM 5 starts...
been going on for 2 weeks now
Gender: Male
Experience Level: Expert
answered 1 month ago
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by
Viking65
USA
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answer 2
I recently had this problem I was sent this link which once I ran it and restarted my computer the problem was solved http://dm4.movescount.com/suuntousbftdi20828.exe hope this helps
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 month, 1 week ago
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by
iceman55
Austral NSW 2179, Australia
-2points
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Question

what does the personal setting does in the zoop actually?

Gender: Male
asked 3 days ago
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by
bhanna
on Suunto Zoop Yellow
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Question

My zoop said Im above my ceiling of 165 feet and says i am in water when i am not

I went on a dive today and it did not enter dive mode, as it was a shallow dive we referenced my wife's zoop. Half way througgh the dive it started to run then went wonky. The battery is full. Even as i type this the ceiling number keeps increasing. This device has only seen 15 dives in its life. They were both used on all the same dives, cleaned and stored together.
Gender: Male
Experience Level: Beginner
asked 3 months ago
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by
Anonymous
on Suunto Zoop Yellow
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answer 1
We would kindly recommend you to contact a local diving retailer to have the depth sensor repaired.

You can find the closest one here : http://www.suunto.com/Dealer-Locator/
Don’t forget to check the box “Dive Computers & Instruments” in order to show only diving retailers.
answered 2 months ago
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by
Sophie_from_Suunto
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Question

DM4 quit unexpectedly after connecting dive computer

I try to upload a new dive from the dive computer to the MAC.
I open the app SUUNTO DM4, I insert the USB cable connected to the Suunto ZOOP and then I get following abnormal termination:
"mono quit unexpectedly".
Remarks: I already succeeded uploading dives in the past (last year), I'm using OS X 10.9.4. I tried to reinstall DM4 a few times, same result.
Gender: Male
asked 4 months ago
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by
gimabar
on Suunto Zoop Yellow
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answer 1
This problem is due to a technical issue and we're working to solve it as soon as possible.

We are truly sorry about the inconvenience and will notify you on our social channels once the issue is solved.
answered 2 months ago
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by
Sophie_from_Suunto
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Question

cannot start DM4

after my dive today i started up DM 4. imeediately it started tot update. after this update a reboot was necessary but over and over again it asked if i wanted to download GTK#UI framework version 2.12.21.
and now i cannot start DM4 anymore.

if i'm not mistaken this happend once more in the past.

urgent recommandation to Suunto: make the software better.
three points:
1) backups cannot be loaded into dm4
2) after cleaning the computer, everything is gone( all Your dives) and you need to reinstall DM4.
3) GTK#UI framework v2.12.21 will not run.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 4 months, 1 week ago
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by
kokkie63
The Netherlands
on Suunto Zoop Yellow
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answer 1
I was ignoring the update request for about 2 weeks until today I said "Yes" for the update and also ended up in infinite loop of downloading the same setup.exe, executing it and getting the same message again and again: "Missing UI framework" "Suunto DM4 with Movescount requires GTK# UI framework (version 2.12.21). Would you want to download it? "
I did try to restart my laptop several times, remove DM4 from windows control panel. Even I tried to execute old setup file which first pointed to version 2.12.20 but now it always goes back to the message with 2.12.21. I e-mailed the technical issue to Suunto at support@suunto.com. Lets see what they will say if it is their server file or script corruption.
Gender: Male
Primary Sport: Multisport
answered 3 months, 2 weeks ago
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by
markthepole
USA, WA,Kirkland
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Question

Why does my Zoop randomly beep?

I bought my zoop last year and dove with it successfully many times. Last month I brought it back to Thailand with me in my carry on from Canada. Now, since arriving in Thailand the zoop randomly beeps a single time. It might go minutes or hours between beeps. I haven't been able to see the display while it beeps, nor have I gone diving with it since this started.

Is there a setting/alarm that's been activated?
Gender: Male
 
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asked 4 months, 2 weeks ago
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bbrally
Canada
on Suunto Zoop Yellow
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answer 1
Hi the zoop beeps to turn off after activation either by pushing the button to activate usually 20 mins or so or if the water contacts are activated if it is showing ac on the screen the contacts have been activated clean them with vinegar and also make sure the unit is dryed after use -your post does not mention battery status shown when you power up the unit regards Robert
Gender: Male
answered 4 months, 2 weeks ago
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by
bertiebasset
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Question

Cannot Download DM4

I have tried to download the DM4 program onto my Windows 8 operating system for several days now. It keeps giving me the error message that it requires Microsoft Visual C++ 2010 Redistributable Package (x86). It asks if I want to download it. I say yes and it takes me to the "download" screen on my computer. So I went out and found Microsoft Visual C++ 2010 myself and tried to download it. It won't download on my machine because it says there is a newer version already on my machine. I can't figure out how to tell it to download it anyway. Can you help me with this?
Gender: Female
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 3 months, 3 weeks ago
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by
nstomberg
United States
on Suunto Zoop Yellow
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Answers
answer 1
Try to run all the latest Microsoft windows updates from the computer settings. If problem persists contact Microsoft support.
answered 3 months, 3 weeks ago
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by
Diana_from_Suunto
0points
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Question

On Zoop, how do I erase all previous dives in history?

Actually, the Zoop is orange, not yellow.
Gender: Female
Primary Sport: Swimming
Experience Level: Advanced
asked 5 months, 2 weeks ago
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by
FloB2
Maui, HI
on Suunto Zoop Yellow
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answer 1
Removing battery and waiting then re seal
Gender: Male
answered 4 months, 2 weeks ago
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by
bertiebasset
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answer 2
The memory of a diving computer cannot unfortunately be reset as this is a circle memory.
The diving computer will start automatically overwriting the oldest dives when the memory capacity is exceeded. The maximum depth in the history memory can be zeroed but this can be done only in the Dive Manager software.
answered 5 months, 1 week ago
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by
Sophie_from_Suunto
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Question

can my suunto zoop be used with a wireless transmitter? And if it can be wich suunto wireless transmitter is compatible with my zoop

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 5 months, 2 weeks ago
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by
JHillryder
United States
on Suunto Zoop Yellow
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answer 1
Sorry no the vyper air is the model you need or the d4 or d6 range
Gender: Male
answered 4 months, 3 weeks ago
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by
bertiebasset
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answer 2
Suunto has no wireless transmitter that is compatible with the Zoop.
answered 5 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Where do I find the serial number?

It was installed into my console for me and I didn't get any of the packaging. It doesn't tell me in the user manual either.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 5 months, 3 weeks ago
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by
Anonymous
New Zealand
on Suunto Zoop Yellow
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answer 1
The serial number is on the back of your Suunto ZOOP.
answered 5 months, 1 week ago
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Sophie_from_Suunto
-2points
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Question

Computer Cable

Where can I get the cable to connect my Zoop to my Mac computer? How much do they cost?
Gender: Male
asked 6 months ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
As we don't have a web shop in Canada, please contact a local dive dealer to order the cable.

You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 6 months ago
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by
Sophie_from_Suunto
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Question

Computer Cable

My Zoop came without the cable that will connect to my Mac. Where can I get one and how much do they cost?
Gender: Male
asked 6 months ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
Please contact a local dive dealer to order the cable.

You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 6 months ago
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by
Diana_from_Suunto
0points
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Question

How do I keep the current dive going through a short surface interfval?

I'm an instructor and frequently surface with students for ascent skills as well as problem management. sometimes there is a discussion that occurs and it can be 5-10 minutes before descent. I have another computer that allows me to specify a minimum surface interval before the dive is terminated and a new dive begins. Zoop is new to me. I have 18 entries in DM 4 for what were really 9 dives. Looks like it resets after 5 minutes. I can see all my ascents for CESA's on one dive since I went right back down.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Pro
asked 6 months ago
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by
jw2991
Barrington, RI, USA
on Suunto Zoop Yellow
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answer 1
Maybe bungee with a d clip to your ankle will stop it restarting a dive as long as the zoop is below 1.5 meters pain in the a but will show the whole dive rather than new dive
Gender: Male
answered 4 months, 2 weeks ago
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by
bertiebasset
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Question

What does A0 P1 mode mean?

Gender: Male
asked 6 months ago
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by
sidshugarman
Edmonton, AB, Canada
on Suunto Zoop Yellow
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answer 1
Hi A is altitude setting and P is personal setting if your diving in high alt then set the zoop to a1 for alt over 1500 mtrs or a2 for over 3000 mtrs , p settings are if you want the algorithm to be more conservative eg p1 some more P2 very conservative eg multi diving holidays and wish to be on the safe side of any dcs risks hope this helps rob
Gender: Male
answered 4 months, 3 weeks ago
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by
bertiebasset
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answer 2
This is the no-decompression limits displayed by the dive computer for the first dive to a single depth. They are slightly more conservative than those permitted by the U.S. Navy tables.

You can find more information in the manual on page 54-55, you can download the manual here : http://www.suunto.com/Support/Product-support/?product=6509
answered 6 months ago
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by
Sophie_from_Suunto
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Question

Downloading DM4

I install the setup.exe file from the approved Suunto site, however when I try to install the program it gives me the error "Unable to install or run the application. The application requires that assembly mono.cairo version 2.0.0.0 be installed in the Global Assembly Cache (GAC) first. Please contact your system administrator." How do install DM4 so that I can log my dives electronically from my Zoop??
Gender: Male
asked 5 months ago
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by
jsg1771
on Suunto Zoop Yellow
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answer 1
Hi jsg1771,

Suunto Support provides solution to this issue. I did as follows:
1. From http://origin-download.mono-project.com/gtk-sharp/gtk-sharp-2.12.10.win32.msi.old , download the ‘gtk-sharp-2.12.10.win32.msi.old’. Restore extension of the package to *.msi (simply remove ‘.old’). Install the gtk-sharp-2.12.10 software.
2. Restart your PC.
3. From http://dm4.movescount.com/setup.exe , download the DM4 and install it. Let your PC to be rebooted.

I hope above will help, in my case it worked :)

Cheers
Gender: Male
answered 4 months, 3 weeks ago
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by
antekkula
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Question

I just bought a suunto zoop, n last night I tried to turn on. but until now it wouldn't turn off. what should I do??

Gender: Female
User submitted photo
asked 7 months ago
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by
meghartono
on Suunto Zoop Yellow
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answer 1
Clean ac contacts with vinegar and rinse well in fresh water found on the back two gold pins where you connect the data connection
Gender: Male
answered 4 months, 2 weeks ago
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by
bertiebasset
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answer 2
If you do not use the Zoop for approximately 2 hours then the display should automatically turn off (as a battery saving feature).

If this does not happen, we recommend you to contact a local Suunto dive dealer for further investigation.
answered 7 months ago
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by
Sophie_from_Suunto
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Question

how can I switch my Zoop back to dive mode?

2-3 years ago I bought my zoop and until now I did about 650 dives with it. since last week it does not go into dive mode when I go diving. i can browse through the entire menu during my dive and it doesn't register my dives.
what can i do to restore the old settings? is there a reset button?
I am an instructor and need my computer to do my job. how can i fix this?
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Pro
asked 7 months ago
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Anonymous
The Netherlands
on Suunto Zoop Yellow
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answer 1
Please have the battery replaced and if that doesn't solve the issue, contact a Suunto authorized dive dealer so they can examine your unit. You will find the closest one to you via this link: http://www.suunto.com/Dealer-Locator/
answered 7 months ago
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by
Tess_from_Suunto
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Question

Can I fit a Vyper in the Zoop console?

I have a Zoop console and was looking to but a Vyper air black. I would like to install it using the same console as the Zoop. Is this possible? Are they the same dimensions?
Gender: Male
 
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asked 7 months ago
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Dbruce7921
on Suunto Zoop Yellow
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answer 1
The Vyper Air is a bit thicker and larger than Zoop so unfortunately it can't fit in a Zoop console.
answered 7 months ago
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by
Tess_from_Suunto
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