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Customer questions and answers for
Suunto D4 White

Easy-to-use wristop dive computer with innovative freedive mode
Customer questions and answers:
34 Questions
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36 Answers
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Customer questions and answers for Suunto D4 White

Question

How can I restore dives to Mac?

I downloaded my dives to my Mac. Then I downloaded my son's dives (thinking they would appear by device). Instead they all appeared together so I deleted them all. Then I synched my device again but the dives did not appear on the Mac.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
asked 2 weeks, 4 days ago
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marionrlang
Singapore
on Suunto D4 White
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Question

Mac: DM5 is configuring Mono Framework stays on forever

I am trying to start Suunto DM5. It appears in the Dock, then appears and shows the message "Suunto DM5 is configuring Mono Framework. This make take a few minutes..."
I have waited a full night and it is still there.
How can this be resolved?
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
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asked 2 weeks, 1 day ago
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by
Wiggie
Netherlands
on Suunto D4 White
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Question

Dive logs have disappeared.......

I have 115 dives totalling 73 hours in my scuba history. However my log is only showing my last 19 dives. I know that after 80 hours my computer should start deleting old dives, On my last 2 dives I was accidentally diving in free mode. It locked me out for 48 hours and that's when I noticed my dive logs had disappeared. I thought they may appear after the 48 hours but they didn't.

As I've not reached my 80 hour limit, I'm at a loss as to why they have disappeared, and also I thought they would get deleted one by one (oldest first) once this limit has been reached.

Can you help? I've not downloaded any of these dives and would be so sad to loose them all. I wonder if diving in free mode for so long did something?

Many thanks in advance

Amy
Gender: Male
Experience Level: Advanced
asked 3 weeks, 3 days ago
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by
Gavin1999
on Suunto D4 White
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Question

Wrong dive time

I had not dived for 2 days so there was no residual nitrogen.
I planned to dive to 90 ft with 35% Nitrox mix and my dive computer only showed 34 min dive time.
I compared this to my friends D4 I which showed 38 min.
I have not exceeded any limits and my computer has not been in error mode.
What could the problem be and how can I reset or fix the problem.
I have also just checked my watch now and it now shows that I only have 33 min no dec time, how can this be possible?
Gender: Female
Primary Sport: Scuba Diving
Experience Level: Pro
asked 1 month ago
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by
Slarmont
South Africa
on Suunto D4 White
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Question

Blank screen and flickering

My Sunnto D4 was fine during my dive and for over an hour afterwards, but then the screen when blank and the backlight started to flicker on and off.
Could you give me any advice of what the problem could be, and how to fix it?

Thank you
Gender: Female
 
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asked 2 months, 3 weeks ago
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RIrvine
on Suunto D4 White
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answer 1
It is possible that the problem is due to water damage, if the device's integrity was compromised during the dive.

Please take the device to a diving retailer for them to look at it, or potentially send it to service for repairs. You can find the diving retailer closest to you via our dealer locator: http://locator.suunto.com/
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Clean the white wristband

Hello,

Is there a cleaning solution to clean the white wristband of the Suunto D4?
Because its a nice watch that also can be used as a casually watch the
wristband gets dirty from the clothing rubbing against it.

So is there something to clean the wristband??

Ruud
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 2 months, 1 week ago
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Ruudster
The Netherlands
on Suunto D4 White
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answer 1
Please be advised you should wash and rinse the unit in fresh water after every use. You can even use a very mild detergent.
answered 2 months, 1 week ago
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by
Beatrice_from_Suunto
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Question

upgrading DM4 to DM5 impossible to load the dive book on my computer

when i woo go through the upgrade DM5 , the D4 driver didn' t found any more.
So impossible tu use DM5 !!!
A patch available ?
A turn around.
the problem is the upgrade DM5 is mandatory!!!!!!!
Gender: Male
Experience Level: Pro
asked 2 months, 2 weeks ago
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by
jdez
france
on Suunto D4 White
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answer 1
I followed the link that Beatrice supplied...

https://movescount-dm4.s3.amazonaws.com/suuntousbftdi212.exe

...and installed the 'patch'. It went smoothly and as soon as I relaunched DM5 the software recognised my D4 and allowed me to register my device/serial number online. I could also see my dive history/log data on the screen as expected.

Thanks, Beatrice! XxX
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 month ago
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Manta1963
UK
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answer 2
Please install the driver from the following link:

https://movescount-dm4.s3.amazonaws.com/suuntousbftdi212.exe
answered 2 months, 2 weeks ago
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by
Beatrice_from_Suunto
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Question

Suunto D4 - memmory reset

Is there any way by software (DM4 or DM5) or hardware to reset the memory (dive log) in the Suunto D4 ?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 months, 4 weeks ago
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zuke
Germany
on Suunto D4 White
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answer 1
Please be advised the Memory Logbook (dive logs) cannot be erased. The memory will retain approximately the last 80 hours (20 second sample rate) of dive time. After that, when new dives are added, the oldest dives are deleted.
answered 2 months, 4 weeks ago
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Beatrice_from_Suunto
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Question

My D4 shows crazy temperatures (95°C) and unrelevant depths 14m instead of 35m for ex (freediving mode). Battery has been changed last november

Gender: Female
asked 4 months, 2 weeks ago
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Anonymous
on Suunto D4 White
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answer 1
We would kindly recommend you to send in the device to our service center.

In order to do so, please contact a local diving retailer to send it in for you. You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 4 months, 1 week ago
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Sophie_from_Suunto
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Question

Is it possible to replace the strap and body of D4 with the strap and the body of new D4i Novo?

Gender: Male
Primary Sport: Free Diving
Experience Level: Pro
asked 5 months, 2 weeks ago
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Kreso2601
Croatia
on Suunto D4 White
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answer 1
Please be advised the Suunto D4i Novo strap is compatible with the Suunto D4, however the body of the Suunto D4 cannot be replaced with a D4i Novo one.
answered 3 months, 3 weeks ago
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by
Beatrice_from_Suunto
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Question

Movescount.com is down, where else can I download DM4?`

Hi,

I am trying to download my divelogs to my PC but only to find out I cant.
Please advise.
Thanks
Gender: Male
asked 6 months ago
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by
derekngs
on Suunto D4 White
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answer 1
We apologize for the inconvenience.

We are doing some needed updates, but you should be able to download DM4 again.
answered 6 months ago
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by
Sophie_from_Suunto
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Question

suunto D4 does not check battery in dive air mode.

When check battery in dive mode, computer just show ..."D4 version v01.00.002".
When I turn on the backlight, information on display will disapear.
What to do?
Gender: Female
asked 6 months ago
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Anonymous
Czech Republic
on Suunto D4 White
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answer 1
We kindly ask you to contact a local Suunto authorized retailer to have you diving computer examined.

Go to http://www.suunto.com/Dealer-Locator/ and check the box next to ' Dive Computers &
Instruments' to visualize the closest diving dealer.
answered 6 months ago
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by
Sophie_from_Suunto
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Question

How to change software for my D4

Hi everybody.
First of all I would like to thank in advance who ever will read my question and drop answer to help me with it.
And my problem a bit water gots inside my computer while diving and it started to act in strange way giving wrong and random informations then I open it after and dry the water which wasn't much then close it again and it worked normally as watch but once I switch on the dive mood it start pipping and show strange stuff !
Them I took it to someone who fix dive computer who told me the only way to fix the software problems is to change the whole michanism which make no sense to repair it than to buy new one with a bit more money!
So if their any way to repair it without changing the whole michanism ?!
Thanks for taking the time to read and answer me.
Saied
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
asked 1 year, 2 months ago
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saied_diver
Red Sea Egypt
on Suunto D4 White
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answer 1
For this, you need to get in contact with a local Suunto dive retailer. (locator.suunto.com).
Gender: Female
answered 1 year, 2 months ago
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Marta_from_Suunto
Romania
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Question

Remove free dive option

As I only dive with air / nitrox I'd like to have the Free Dive option removed. I realy don't understand why this option is on a dive computer.... It's giving me troubles when this option is accidently selected before/at the start of a dive....
Gender: Male
 
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asked 1 year, 4 months ago
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peli71
on Suunto D4 White
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answer 1
Hi, Suunto D3, D4 and D4i are specially designed free diving computers. You should be asking why you didn't buy another watch for diving :) eheh
Same thing happens to me when I'm trying to use free Dive option and go to Air or... :) eheh at least when you make a mistake you don't have to wait for before flying eheh.

It would be a nice option to deactivate some features but... It's OK like this...
Gender: Male
Primary Sport: Free Diving
Experience Level: Expert
answered 9 months ago
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by
Borbovsky
Portugal
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answer 2
Hello Hans,

I'm afraid it's not possible to delete the "Free Dive Mode" from a Suunto dive computer.

Kind regards,

Johan from Suunto
answered 1 year, 4 months ago
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Johan_from_Suunto
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Question

D4 manual inJapanese

Why don't you upload D4 manual in Japanese ?
Gender: Male
asked 1 year, 4 months ago
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YUICHI55
Japan
on Suunto D4 White
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answer 1
For the Japanese language manual for the D4 dive computer, please contact the FL Corporation under number (+81) 424-89-7341.
answered 1 year, 4 months ago
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Diana_from_Suunto
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Question

I am unable to switch or change my dive computer from FREE dive to AIR. What can I do to correct this. I don't FREE dive.

My last dives were apparently recorded in FREE dive mode. Help! I am stuck in a FREE dive mode ...
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 year, 4 months ago
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Plasola
Honolulu, HI, USA
on Suunto D4 White
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answer 1
If the menus are the same, the choices are AIR, NITROX, ON /OFF and if you toggle to OFF, this puts it in free-dive mode. If you go underwater, then its stuck in free-dive mode for 48 hrs.
I think that's how it works.
Hope this helps.

The FREE mode has a time limit of 10 minutes. After 10 minutes, Suunto D4i will automatically change from Free Dive to Scuba Bottom Timer. After the dive, the no- fly time will countdown from 48 hours. Also, you will not be able to dive in AIR or NITROX modes until the no-fly time has counted down to zero. You can only set the DIVE mode to OFF.

NOTE If you want to dive in AIR or NITROX mode after diving in FREE mode, remember to switch to the correct mode. Otherwise, the
free dive time limit will activate after 10 minutes.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 month, 2 weeks ago
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by
Fiascos
Egypt
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answer 2
Please go to your local dive shop in order to have the device tested accordingly.
http://locator.suunto.com/
answered 1 year, 4 months ago
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Diana_from_Suunto
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Question

Why my D4 is not recording more than 5 in logbook?

Last week i was in Egypt and I dived 14 times. But i saw that in logbook just 5 logs of scuba dives. I have 211 in scuba history but i can see just 5 of them. forward or backward, after 5 dives it says end of the logbook. How can ı see my 99 logs?
Gender: Male
asked 1 year, 5 months ago
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gokmen
Turkey
on Suunto D4 White
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answer 1
Your logbook in Suunto D4 have a memory capacity of approximately 80 hours of diving with 20 second recording intervals. After that, when new dives are added, the oldest dives are deleted.
answered 1 year, 5 months ago
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Diana_from_Suunto
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Question

Can I delete some dives from divehistory on D4i?

Hi. Can I delete some dives from divehistory on D4i?
I'd like to delete some of them, but after deleting in DM4 it does still exist in D4i.
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asked 1 year, 6 months ago
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DmitryB
on Suunto D4 White
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answer 1
Hi Dmitry,

We're sorry, but it's not possible to manually delete dives from a Suunto dive computer like the D4i. The device has a circular memory: Once it's filled, newer dives start overwriting older dives automatically.

Kind regards,

Johan from Suunto
answered 1 year, 6 months ago
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Johan_from_Suunto
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Question

battery replacement

i want to replace my battery and the old one is a duracell DL2450. made in Japan. the replacement a (duracell dl2450) is made in Indonesia and its just a little different in size. so it doesnt fit into the battery holder. please advice. do i need a new batteryholder? i also tried a different brand nl Panasonic CR2450 but its the same and also made in Indonesia.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 year, 9 months ago
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Anonymous
The Netherlands
on Suunto D4 White
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3 answers
Answers
answer 1
Some pictures to show the difference.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
User submitted photo
User submitted photo
User submitted photo
answered 1 year, 9 months ago
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Anonymous
The Netherlands
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answer 2
This is the problem in detail: The D4 Devices require a 24.5mm x 2.5mm diameter positive end and 22.3mm diameter x 2.5mm negative end.
These new one's are 24.5mm diameter x about 4.0mm positive end and 22.3mm diameter x 1.0mm negative end.

so there's a different of 1.5mm and this doesn't fit into the rubber mall.

Please let an Suunto Engineer look at this.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 year, 9 months ago
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Anonymous
The Netherlands
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answer 3
In this case please contact our Customer Service:

http://www.suunto.com/global/en/support/contact-us
answered 1 year, 9 months ago
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Maria_from_Suunto
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Question

how do I load dives from D4 into logbook on my Ipad?

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
 
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asked 2 years, 1 month ago
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euslar
Fort Wayne, IN, USA
on Suunto D4 White
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answer 1
DM4 works with all Macs (made after 2006) that have OS 10.5 or newer. Unfortunately, iPad is not compatible with DM4.
answered 2 years, 1 month ago
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Mihoko_from_Suunto
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