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Customer questions and answers for
Suunto D4 White

Easy-to-use wristop dive computer with innovative freedive mode
Customer questions and answers:
30 Questions
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33 Answers
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Customer questions and answers for Suunto D4 White

Question

Blank screen and flickering

My Sunnto D4 was fine during my dive and for over an hour afterwards, but then the screen when blank and the backlight started to flicker on and off.
Could you give me any advice of what the problem could be, and how to fix it?

Thank you
Gender: Female
 
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asked 1 week, 5 days ago
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RIrvine
on Suunto D4 White
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answer 1
It is possible that the problem is due to water damage, if the device's integrity was compromised during the dive.

Please take the device to a diving retailer for them to look at it, or potentially send it to service for repairs. You can find the diving retailer closest to you via our dealer locator: http://locator.suunto.com/
answered 1 week ago
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by
Diana_from_Suunto
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Question

Clean the white wristband

Hello,

Is there a cleaning solution to clean the white wristband of the Suunto D4?
Because its a nice watch that also can be used as a casually watch the
wristband gets dirty from the clothing rubbing against it.

So is there something to clean the wristband??

Ruud
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Beginner
asked 17 hours ago
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by
Ruudster
The Netherlands
on Suunto D4 White
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Question

upgrading DM4 to DM5 impossible to load the dive book on my computer

when i woo go through the upgrade DM5 , the D4 driver didn' t found any more.
So impossible tu use DM5 !!!
A patch available ?
A turn around.
the problem is the upgrade DM5 is mandatory!!!!!!!
Gender: Male
Experience Level: Pro
asked 1 week, 1 day ago
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by
jdez
france
on Suunto D4 White
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answer 1
Please install the driver from the following link:

https://movescount-dm4.s3.amazonaws.com/suuntousbftdi212.exe
answered 3 days ago
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by
Beatrice_from_Suunto
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Question

Suunto D4 - memmory reset

Is there any way by software (DM4 or DM5) or hardware to reset the memory (dive log) in the Suunto D4 ?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 2 weeks, 4 days ago
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by
zuke
Germany
on Suunto D4 White
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answer 1
Please be advised the Memory Logbook (dive logs) cannot be erased. The memory will retain approximately the last 80 hours (20 second sample rate) of dive time. After that, when new dives are added, the oldest dives are deleted.
answered 2 weeks, 2 days ago
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by
Beatrice_from_Suunto
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Question

My D4 shows crazy temperatures (95°C) and unrelevant depths 14m instead of 35m for ex (freediving mode). Battery has been changed last november

Gender: Female
asked 2 months ago
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Anonymous
on Suunto D4 White
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answer 1
We would kindly recommend you to send in the device to our service center.

In order to do so, please contact a local diving retailer to send it in for you. You can find the closest one here : http://www.suunto.com/Dealer-Locator/
answered 1 month, 4 weeks ago
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Sophie_from_Suunto
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Question

Is it possible to replace the strap and body of D4 with the strap and the body of new D4i Novo?

Gender: Male
Primary Sport: Free Diving
Experience Level: Pro
asked 3 months, 1 week ago
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by
Kreso2601
Croatia
on Suunto D4 White
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answer 1
Please be advised the Suunto D4i Novo strap is compatible with the Suunto D4, however the body of the Suunto D4 cannot be replaced with a D4i Novo one.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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Question

Movescount.com is down, where else can I download DM4?`

Hi,

I am trying to download my divelogs to my PC but only to find out I cant.
Please advise.
Thanks
Gender: Male
asked 4 months, 1 week ago
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by
derekngs
on Suunto D4 White
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answer 1
We apologize for the inconvenience.

We are doing some needed updates, but you should be able to download DM4 again.
answered 4 months, 1 week ago
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by
Sophie_from_Suunto
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Question

suunto D4 does not check battery in dive air mode.

When check battery in dive mode, computer just show ..."D4 version v01.00.002".
When I turn on the backlight, information on display will disapear.
What to do?
Gender: Female
asked 4 months, 2 weeks ago
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Anonymous
Czech Republic
on Suunto D4 White
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answer 1
We kindly ask you to contact a local Suunto authorized retailer to have you diving computer examined.

Go to http://www.suunto.com/Dealer-Locator/ and check the box next to ' Dive Computers &
Instruments' to visualize the closest diving dealer.
answered 4 months, 1 week ago
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by
Sophie_from_Suunto
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Question

How to change software for my D4

Hi everybody.
First of all I would like to thank in advance who ever will read my question and drop answer to help me with it.
And my problem a bit water gots inside my computer while diving and it started to act in strange way giving wrong and random informations then I open it after and dry the water which wasn't much then close it again and it worked normally as watch but once I switch on the dive mood it start pipping and show strange stuff !
Them I took it to someone who fix dive computer who told me the only way to fix the software problems is to change the whole michanism which make no sense to repair it than to buy new one with a bit more money!
So if their any way to repair it without changing the whole michanism ?!
Thanks for taking the time to read and answer me.
Saied
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
asked 1 year ago
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saied_diver
Red Sea Egypt
on Suunto D4 White
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answer 1
For this, you need to get in contact with a local Suunto dive retailer. (locator.suunto.com).
Gender: Female
answered 1 year ago
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by
Marta_from_Suunto
Romania
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Question

Remove free dive option

As I only dive with air / nitrox I'd like to have the Free Dive option removed. I realy don't understand why this option is on a dive computer.... It's giving me troubles when this option is accidently selected before/at the start of a dive....
Gender: Male
 
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asked 1 year, 2 months ago
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peli71
on Suunto D4 White
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Answers
answer 1
Hi, Suunto D3, D4 and D4i are specially designed free diving computers. You should be asking why you didn't buy another watch for diving :) eheh
Same thing happens to me when I'm trying to use free Dive option and go to Air or... :) eheh at least when you make a mistake you don't have to wait for before flying eheh.

It would be a nice option to deactivate some features but... It's OK like this...
Gender: Male
Primary Sport: Free Diving
Experience Level: Expert
answered 6 months ago
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by
Borbovsky
Portugal
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answer 2
Hello Hans,

I'm afraid it's not possible to delete the "Free Dive Mode" from a Suunto dive computer.

Kind regards,

Johan from Suunto
answered 1 year, 2 months ago
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Johan_from_Suunto
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Question

D4 manual inJapanese

Why don't you upload D4 manual in Japanese ?
Gender: Male
asked 1 year, 2 months ago
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YUICHI55
Japan
on Suunto D4 White
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answer 1
For the Japanese language manual for the D4 dive computer, please contact the FL Corporation under number (+81) 424-89-7341.
answered 1 year, 2 months ago
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by
Diana_from_Suunto
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Question

I am unable to switch or change my dive computer from FREE dive to AIR. What can I do to correct this. I don't FREE dive.

My last dives were apparently recorded in FREE dive mode. Help! I am stuck in a FREE dive mode ...
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 year, 2 months ago
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Plasola
Honolulu, HI, USA
on Suunto D4 White
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answer 1
Please go to your local dive shop in order to have the device tested accordingly.
http://locator.suunto.com/
answered 1 year, 2 months ago
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by
Diana_from_Suunto
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Question

Why my D4 is not recording more than 5 in logbook?

Last week i was in Egypt and I dived 14 times. But i saw that in logbook just 5 logs of scuba dives. I have 211 in scuba history but i can see just 5 of them. forward or backward, after 5 dives it says end of the logbook. How can ı see my 99 logs?
Gender: Male
asked 1 year, 3 months ago
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by
gokmen
Turkey
on Suunto D4 White
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answer 1
Your logbook in Suunto D4 have a memory capacity of approximately 80 hours of diving with 20 second recording intervals. After that, when new dives are added, the oldest dives are deleted.
answered 1 year, 2 months ago
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by
Diana_from_Suunto
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Question

Can I delete some dives from divehistory on D4i?

Hi. Can I delete some dives from divehistory on D4i?
I'd like to delete some of them, but after deleting in DM4 it does still exist in D4i.
Gender: Male
 
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asked 1 year, 4 months ago
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DmitryB
on Suunto D4 White
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answer 1
Hi Dmitry,

We're sorry, but it's not possible to manually delete dives from a Suunto dive computer like the D4i. The device has a circular memory: Once it's filled, newer dives start overwriting older dives automatically.

Kind regards,

Johan from Suunto
answered 1 year, 4 months ago
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Johan_from_Suunto
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Question

battery replacement

i want to replace my battery and the old one is a duracell DL2450. made in Japan. the replacement a (duracell dl2450) is made in Indonesia and its just a little different in size. so it doesnt fit into the battery holder. please advice. do i need a new batteryholder? i also tried a different brand nl Panasonic CR2450 but its the same and also made in Indonesia.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 1 year, 7 months ago
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Anonymous
The Netherlands
on Suunto D4 White
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3 answers
Answers
answer 1
Some pictures to show the difference.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
User submitted photo
User submitted photo
User submitted photo
answered 1 year, 7 months ago
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by
Anonymous
The Netherlands
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answer 2
This is the problem in detail: The D4 Devices require a 24.5mm x 2.5mm diameter positive end and 22.3mm diameter x 2.5mm negative end.
These new one's are 24.5mm diameter x about 4.0mm positive end and 22.3mm diameter x 1.0mm negative end.

so there's a different of 1.5mm and this doesn't fit into the rubber mall.

Please let an Suunto Engineer look at this.
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 year, 7 months ago
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by
Anonymous
The Netherlands
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answer 3
In this case please contact our Customer Service:

http://www.suunto.com/global/en/support/contact-us
answered 1 year, 7 months ago
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by
Maria_from_Suunto
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Question

how do I load dives from D4 into logbook on my Ipad?

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Expert
 
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asked 1 year, 10 months ago
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euslar
Fort Wayne, IN, USA
on Suunto D4 White
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answer 1
DM4 works with all Macs (made after 2006) that have OS 10.5 or newer. Unfortunately, iPad is not compatible with DM4.
answered 1 year, 10 months ago
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by
Mihoko_from_Suunto
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Question

Remaining surface time between two dives in same day

Does any suunto diving computer display the time you should stay on the surface before the next dive, if you make more dives in same day.
Thanks
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 2 years, 2 months ago
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Anonymous
Serbia
on Suunto D4 White
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answer 1
Suunto dive computers do not tell how long the surface interval before the next dive should take though if you do not have a longer surface interval time then the your no-stop times will be shorter for the next dive.By entering into plan mode you can see what your bottom time will be and make a decision to whether it is a suitable time to go back in the water or to wait a little longer.
answered 2 years, 2 months ago
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by
Mihoko_from_Suunto
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Question

Remaining surface time between two dives

When I make first air dive and surfaced, I have NO FLY sign and Diver Attention Symbol. When I scroll through the menu I can only see actual surface time, but I`m not able to see remaining surface time before next dive. Is it possible to see this information on D4
Gender: Male
asked 2 years, 2 months ago
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Anonymous
on Suunto D4 White
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answer 1
The D4i does not display the time you should stay on the surface before the next dive. It only shows you the time between the dives.
answered 2 years, 2 months ago
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Helena_from_Suunto
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Question

Suunto DM4 doen not detect my Suunto D4 Black

Hi,

A couple of years ago I bought a Suunto D4 Black in order to keep track of my free dives. Recently, when going for a dive, a got a low battery warning. I therefore bought a data transfer cable, in order to secure my free diving data.

The problem occurs when I try to transfer the data. As soon as the cable is connected and i open Suunto DM4 (latest version), my D4 Black says "Data Transfer" in the display. However, the DM4 does not detect the D4 Black, and simply says "Device Not Connected". The same thing happened when I tried the Suunto DM3.

Any ideas on how to get past this?
Gender: Male
asked 2 years, 2 months ago
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by
harkis
Norway
on Suunto D4 White
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answer 1
The D4 cannot transfer the dive data to DM4 if its battery is low.

If the battey is replaced in a proper mammer, all history and profile data, as well as the altitude, personal, and alarm settings will remain in the dive computer memory. However, the clock time and time alarm settings are lost. In the NITROX Mode, the nitrox settings also revert back to default settings (MIX1 21 % O2, 1.4 bar PO2).
answered 2 years, 2 months ago
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by
Mihoko_from_Suunto
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Question

Mac will not detect D4i

I have a Mac with DM4 and Mono loaded, but it will detect my D4i. DM4 loads ok, the cable connects ok (not as well machined as i thought it would be) but the 2 do not talk to each other. The D4i screen randomly alternates between 'data transfer' and 'time' (ie does not stay on 'data transfer' constantly), which would suggest that there is a connection problem.
Gender: Male
asked 2 years, 4 months ago
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stewart500
UK
on Suunto D4 White
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answer 1
Please verify with your retailer that you have the new data cable, the older data cable for the D4/D6/D9 is not compatible with the D4i.
answered 2 years, 3 months ago
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by
Derek_from_Suunto
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