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Customer questions and answers for
Suunto Core All Black

The outdoor watch with altimeter, barometer & compass in a durable composite case
Customer questions and answers:
442 Questions
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517 Answers
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Customer questions and answers for Suunto Core All Black

Question

can I make the display brighter?

I have a Core All Black and the time is hard to read and nearly always have to push the light to view. Can you make the display brighter?
Peter
Gender: Male
Primary Sport: Sailing
Experience Level: Advanced
asked 4 years, 2 months ago
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by
phoughton
Australia
on Suunto Core All Black
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answer 1
This process will allow you to adjust the display on Core models.

*NOTE* In order to change the contrast on your Core you will need to put it in sleep mode and this will erase all logs!

1. Press and hold the upper left, lower left, upper right and lower right buttons until 'SUUNTO' appears on the display.
2. When the display is blank press the upper left button once - 'SUUNTO' will appear on the screen
3. While 'SUUNTO' is still displayed press and hold the upper left button
4. Highlight the 'contrast' option then press the middle right button.
5. Change the contrast using the upper right and lower right buttons
6. Press the lower left then upper left buttons to exit
answered 4 years, 2 months ago
Customer avatar
by
AnniFromSuunto
+21points
22out of 23found this answer helpful.
Question

Unintentional Lock on Core. How to unlock?

My Core has locked itself! Little padlock has appeared on screen. How do I unlock please?
Gender: Male
Primary Sport: Motorsports
Experience Level: Beginner
asked 4 years, 2 months ago
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by
Anonymous
UK
on Suunto Core All Black
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Answers
answer 1
Hold the light button (lower right button) down for several seconds. This will unlock /lock display functions

Good Luck
Gender: Male
Primary Sport: Cycling
Experience Level: Advanced
answered 3 years, 6 months ago
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by
email4ebutler
+2points
2out of 2found this answer helpful.
answer 2
Have you tried holding the most-bottom right button for a few seconds?
answered 4 years, 1 month ago
Customer avatar
by
Anonymous
Calgary, AB, Canada
+1point
1out of 1found this answer helpful.
answer 3
The button lock can be activated and deactivated by long pressing the lower right button.
answered 4 years, 2 months ago
Customer avatar
by
Derek_from_Suunto
+5points
5out of 5found this answer helpful.
Question

How can you adjust the display brightness on the Core Watch

Suunto Core All black
asked 4 years, 4 months ago
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by
csptigerwade
on Suunto Core All Black
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answer 1
This process will allow you to adjust the display on Core models.

*NOTE* In order to change the contrast on your Core you will need to put it in sleep mode and this will erase all logs!

1. Press and hold the upper left, lower left, upper right and lower right buttons until 'SUUNTO' appears on the display.
2. When the display is blank press the upper left button once - 'SUUNTO' will appear on the screen
3. While 'SUUNTO' is still displayed press and hold the upper left button
4. Highlight the 'contrast' option then press the middle right button.
5. Change the contrast using the upper right and lower right buttons
6. Press the lower left then upper left buttons to exit.

/Anni from Suunto Helpdesk
answered 4 years, 4 months ago
Customer avatar
by
AnniFromSuunto
+5points
8out of 11found this answer helpful.
Question

My Suunto Core compass is stuck between around 150 - 180 degrees - is this normal?

Gender: Male
asked 2 years, 3 months ago
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by
SuuntoSupport
Suomi
on Suunto Core All Black
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2 answers
Answers
answer 1
Manual says you should try to calibrate the compass by turning around vertical axis for one full 360deg. turn.
If it doesnt help - i'd check presence of magnets nearby (verify with smartphone) - being in large metal bodies also distorts the readings as well.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 1 year, 8 months ago
Customer avatar
by
pkundrat
Slovakia
-1point
0out of 1found this answer helpful.
answer 2
"It is not. We would firstly advise you to switch off your Suunto Core: press the four buttons (except 'Mode') in the same time until ""Suunto"" appears on the display and the watch turns off.
Then press the 'Mode' button until you see""'Language"", scroll through the settings with 'Mode' button until ""Keep Level - Rotate"" is seen on the display.
Slowly rotate the watch clockwise until the compass is activated."
answered 2 years, 3 months ago
Customer avatar
by
Tess_from_Suunto
+5points
5out of 5found this answer helpful.
Question

Why si my Core light blinking when in "compass" mode?

Gender: Male
Primary Sport: Sailing
Experience Level: Advanced
 
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asked 1 year, 4 months ago
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by
Cetus69
Czech Republic
on Suunto Core All Black
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Answers
answer 1
This is normal operation I believe. If you look at the Quick Guide under the Backlight section you will see a picture that shows that when in Time or Ati-Baro mode that there is a sold light associated with pressing the Backlight button. You will also notice that for Compass mode that is shows the light emitting from the bulb as dotted representing blinking. I found no reference to this in the full user guide interestingly enough. I'm not sure what the purpose is other than maybe to conserve on battery.
Gender: Male
answered 1 year, 2 months ago
Customer avatar
by
Zeezrom
+2points
2out of 2found this answer helpful.
answer 2
This is a normal function of the watch as a power save feature, there is no way to change it. This question was also answered by a suunto tech which can be referenced on page 31.
Gender: Male
answered 1 year, 4 months ago
Customer avatar
by
Shaff229
Boulder, CO, USA
+3points
3out of 3found this answer helpful.
Question

Can i buy a replacement wrist band strap holder thingy. You know the plastic piece on the wrist bad that holds the excess wristband.

Gender: Male
Primary Sport: Soccer
Experience Level: Advanced
asked 1 year ago
Customer avatar
by
treknbear
Tennessee, USA
on Suunto Core All Black
+2points
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Answers
answer 1
I just called customer service in my country (USA) and they are shipping a new band keeper to me at no charge. You can definitely buy one, but Suunto has excellent customer service so it would be silly to buy when you spent this much on an awesome watch and this part is replaced at no extra charge.
Gender: Female
answered 10 months ago
Customer avatar
by
Anonymous
Denton, TX
+2points
2out of 2found this answer helpful.
answer 2
Go to the "contact us" page on the site and callcall the customer support number for your region and talk to them about it. I had the same issue and I called now they are sending me two replacements free of charge.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 1 year ago
Customer avatar
by
Anonymous
Washington, USA
+3points
3out of 3found this answer helpful.
Question

My Compass is stuck between around 150 - 180 degrees? Is this fixable?

I've tried rotating it in the 360/15s in compass mode but that didn't do anything so I'm wondering how this can be fixed so the compass works properly again. would taking out the battery work?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 3 years, 2 months ago
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by
Anonymous
Canada
on Suunto Core All Black
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Answers
answer 1
Hold the four corner buttons simultaneously for several seconds. This will reset your watch entirely. If I recall, it will shut it off. Pushing one, or some of the buttons will turn it on again. Once it's back on you can re-calibrate the compass (just be sure to keep it level when doing so).
Primary Sport: Snowboarding
Experience Level: Advanced
answered 3 years, 1 month ago
Customer avatar
by
woopadydoo
Ontario, Canada
+1point
1out of 1found this answer helpful.
answer 2
Hello,

We would firstly advise you to switch off your Suunto Core.
1. Press the four buttons (except Mode) in the same time until Suunto appears on the display and the watch turns off.
2. Press Mode button until you see Language, scroll through the settings with Mode button until Keep Level - Rotate is seen on the display.
3. Slowly rotate the watch clockwise until the compass is activated.
answered 3 years, 2 months ago
Customer avatar
by
Elena_from_Suunto
Romania
+2points
3out of 4found this answer helpful.
Question

How water proof really are these?

hi, I'm looking at the CORE model and concerned about how water tight is this watch is. You have some conflicting information here. You placed a depth gauge device on the core, but the ISO standard that the watch qualifies for states this:Suitable for everyday use. Splash/rain resistant. NOT suitable for swimming, snorkelling, water related work and fishing.

That quote is straight out of the ISO standard. NOT suitable for even swimming. So where does this put us?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Beginner
 
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asked 4 years, 3 months ago
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by
ChriKapu
Canada
on Suunto Core All Black
+1point
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Answers
answer 1
hi , i had the same question some time ago , after some researchi found this :
ISO 2281:

The International Organization for Standardization issued a standard for water resistant watches which also prohibits the term waterproof to be used with watches, which many countries have adopted. In order to pass for this certification it is not required for each and every individual watch to be subjected to tests, only lot sampling is required.This standard was only designed for watches intended for ordinary daily use during exercises under water for a short period under conditions where water pressure and temperature vary. The tests are:

Immersion of the watch in 10 cm of water for 1 hour.

Immersion of the watch in 10 cm of water with a force of 5 Newton perpendicular to the crown and pusher buttons (if any) for 10 minutes.

Immersion of the watch in 10 cm of water at the following temperatures for 5 minutes each, 40°C(104F), 20°C (68F)and 40°C(104F) again, with the transition between temperatures not to exceed 5 minutes. No evidence of water intrusion or condensation is allowed.

Immersion of the watch in a suitable pressure vessel and subjecting it to the rated pressure for 1 hour. No evidence of water intrusion or condensation is allowed.

Exposing the watch to an overpressure of 2 bar, no more than 50µg/min of air is allowed to get inside the case.

No magnetic or shock resistance properties are required.

No negative pressure test is required.

No strap attachment test is required.

No corrosion test is required.

So in short it means that the minimum requirement is that the watch will pass a 20 meter(66') test. However if the watch have a different rating then just plain Water resistant for instance a 30M, 50M,100M,200M etc rating then it needs to be tested in a a pressure chamber with a static overpressure equvivalent to the pressure at that depth.

The last part was the most important , so the Core has indeed a ISO 2281 certificate but with a extra added 30m/100ft guarantee, wich makes it safe for shallow to medium dives , also the Core has something called stinger buttons wich can be pressed underwater.
Anyway i've been swimming with my Glacier Gray for some time now and no problems ocurred, hope this helped , cheers
answered 3 years, 1 month ago
Customer avatar
by
john335
+1point
1out of 1found this answer helpful.
answer 2
The Core has been designed so that it can be taken to a maximum depth of 10 meters / 30 feet.
answered 4 years, 3 months ago
Customer avatar
by
Derek_from_Suunto
+3points
3out of 3found this answer helpful.
Question

I cannot change the language to english it is stuck on german. Read the manual. confusing

Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
asked 2 years, 3 months ago
Customer avatar
by
rensiak
australia
on Suunto Core All Black
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1 answer
Answers
answer 1
In order to change the language on your Suunto Core, please follow the procedure below:

- Hold the middle button on the right side for a couple of seconds in order to enter the menu
- Press the lower right button 5 times to go to the General menu
- Press the middle right button once
- Press the lower right button 3 times to go to Language
- Press the middle right button once
- Press the lower right button until you see ENGLISH flashing on the display
- Press the middle right button once
- Press the lower left button 2 times to go back to the main display
answered 2 years, 2 months ago
Customer avatar
by
Denise_from_Suunto
+4points
4out of 4found this answer helpful.
Question

The loop that holds the excess strap after the buckle to the strap has broken

Where can I get a replacement loop for my Suunto Core Black?

Many thanks,

Jonathan
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 1 year, 3 months ago
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by
Anonymous
Scotland
on Suunto Core All Black
+4points
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Answers
answer 1
I have called the customer service within my area (N. America) and they were very generous to have sent me additional loops at no cost.

Good luck
Gender: Male
Primary Sport: Free Diving
Experience Level: Advanced
answered 1 year, 3 months ago
Customer avatar
by
dannyv101
United States
+4points
4out of 4found this answer helpful.
Question

Does Suunto Core Regular Black have storm alarm?

In the compare details table it is written that Suunto Core Regular Black does NOT have storm alarm. Could someone please clarify? Thanks.
Gender: Male
Primary Sport: Motorsports
Experience Level: Advanced
asked 2 years, 3 months ago
Customer avatar
by
andreja
Belgrade, Serbia
on Suunto Core All Black
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Answers
answer 1
Yes, the Suunto Core Black does have the Storm Alarm. I own this model and use this feature. The feature can be turn on and off.

1. Press and hold the right side middle button
2. Scroll down (bottom right button) to "alti-baro", then press the right side middle button
3. Scroll down (bottom right button) to "storm alarm", then press the right side middle button
4. Turn the feature on by pressing either top right or bottom right buttons until you see the word "on" in the lower third of the display, press the right side middle button to select
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Advanced
answered 1 year, 11 months ago
Customer avatar
by
Traveler87
Pick a place, Ive been there.
+1point
1out of 1found this answer helpful.
answer 2
I have downloaded the PDF user manual for Core Regular Black model (found at: http://ns.suunto.com/Manuals/Core/Userguides/Suunto_Core_Userguide_EN.pdf) , and it is written in chapter 7.4 that it HAS a storm alarm. Moreover, at this web site www.suunto.com the specification for this model states that Core Regular Black HAS the weather alarm.

Could you please clarify where is the mistake?
Gender: Female
answered 2 years, 2 months ago
Customer avatar
by
andreja
Belgrade, Serbia
+1point
1out of 1found this answer helpful.
answer 3
No, the Core model does not have the storm alarm.
answered 2 years, 2 months ago
Customer avatar
by
Elisa_from_Suunto
-2points
1out of 4found this answer helpful.
Question

Will Suunto consider adding tides to the core range via a software update?

Dear Suunto developers, my main sport is surfing. The core watch is a fantastic watch but I would love it even more if it told me the tide information. Would you consider a software update that would include this information? It would allow me to keep in touch with nature, and a more intimate connection with the surf. It would also increase your market to include the surfing population as well. Please consider. I await in anticipation! Thank you, Nick
Gender: Male
Experience Level: Advanced
asked 1 year, 4 months ago
Customer avatar
by
nsinnis
Sydney NSW, Australia
on Suunto Core All Black
+6points
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Answers
answer 1
The core doesn't have any wireless capabilities, or any way to connect to the internet, therefore no way to provide a software update.
Gender: Male
Primary Sport: Mountaineering
answered 1 year, 3 months ago
Customer avatar
by
Shaff229
Boulder, CO, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you for your feature suggestion! I will make sure to forward this suggestion to our R&D department, and hopefully it will become made available in the future!
answered 1 year, 4 months ago
Customer avatar
by
Diana_from_Suunto
+3points
3out of 3found this answer helpful.
Question

How do I change the language in my Suunto Core.

I realized it was set to German after I got home and opened the box. I can't find the "General" menu or the "Suunto" step to set it up.
Gender: Male
Primary Sport: Crosstrainer
Experience Level: Expert
asked 4 years ago
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by
Wseda
Virginia, USA
on Suunto Core All Black
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Answers
answer 1
To change the language, go to the menu by long pressing the Mode button.
Press the Light button 5 times.
Short press the Mode button.
Press the Light button 3 times.
Short press the Mode button.
Change the language with the Lap or Light buttons.
Confirm selection with the Mode button.
answered 4 years ago
Customer avatar
by
AnniFromSuunto
+3points
3out of 3found this answer helpful.
Question

Setting Barring tracking on and off and Barrometric pressure

I tried to set a baring tracking in compass mode (start/Stop) button but it does nothing and have no effect at all. Please help. Secondly i try to source info for the reference HPA if its at 1024 why would i want to ajust it and where do i aquire this info. Thanks for your kind assistance.
Gender: Male
Primary Sport: Kayaking
Experience Level: Advanced
asked 3 years, 11 months ago
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by
Skurk187
South Africa
on Suunto Core All Black
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answer 1
You have to enter the bearing tracking view first. Go to the compass mode and then press the lower left button until you see the bearing tracking mode on the lower part of the display. Then you can lock a bearing with the upper left button.
answered 3 years, 11 months ago
Customer avatar
by
AnniFromSuunto
+3points
3out of 3found this answer helpful.
Question

my compass always gives between 15 and 30 degrees any which way you turn it

Primary Sport: Badminton
Experience Level: Advanced
asked 3 years, 10 months ago
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by
Anonymous
Belgium
on Suunto Core All Black
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Answers
answer 1
If you get wrong readings you can try taking the battery out, putting it back in and then going to the compass mode. Now it should prompt you to recalibrate by holding the watch level and slowly rotating it a couple of times.
answered 3 years, 10 months ago
Customer avatar
by
AnniFromSuunto
+3points
3out of 3found this answer helpful.
Question

how can i check the temperature is reading correctly?

Gender: Male
Primary Sport: Weight Training
Experience Level: Advanced
asked 2 years, 2 months ago
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by
gregg1888
Glasgow, Glasgow City, UK
on Suunto Core All Black
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answer 1
Take it off your wrist and set it beside a thermometer.
Gender: Male
Primary Sport: Snowboarding
Experience Level: Advanced
answered 2 years, 2 months ago
Customer avatar
by
woopadydoo
Ontario, Canada
+2points
3out of 4found this answer helpful.
Question

Light button resets the time?

When pushing the light button, the watch enters in time setting mode.
Gender: Male
Primary Sport: Mountaineering
Experience Level: Beginner
 
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asked 4 years ago
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by
gauglu
Québec
on Suunto Core All Black
+1point
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Answers
answer 1
It seems like you need to replace the battery in your Suunto Core. That should solve the problem.
answered 4 years ago
Customer avatar
by
AnniFromSuunto
+3points
3out of 3found this answer helpful.
Question

How do access the stopwatch?

somehow, I never am able to get to "stopwatch".
Gender: Male
Primary Sport: Walking
Experience Level: Beginner
asked 2 years, 10 months ago
Customer avatar
by
hppohlmann
Winfield, IL, USA
on Suunto Core All Black
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answer 1
When you are in TIME mode, please press the right lower button (VIEW button) until you see 0,00.0. That's your stopwatch, you can then press START STOP button to start it. To clear it out, you press and hold to two top buttons at the same time.
answered 2 years, 10 months ago
Customer avatar
by
Diana_from_Suunto
+3points
3out of 3found this answer helpful.
Question

How can I adjust the contrast of the LCD display on a Suunto Core?

Gender: Male
asked 2 years, 3 months ago
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by
SuuntoSupport
Suomi
on Suunto Core All Black
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Answers
answer 1
To change the contrast on the Suunto Core you will need to put it in sleep mode, this will erase unlocked logs! 1. Press and hold the upper left, lower left, upper right and lower right buttons until 'SUUNTO' appears on the display. 2. When the display is blank press and hold the middle right button. 3. While 'SUUNTO' is still displayed press and hold the upper left button. 4. Highlight the 'contrast' option then press the middle right button. 5. Change the contrast using the upper right and lower right buttons. 6. Press the lower left then upper left buttons to exit.
answered 2 years, 3 months ago
Customer avatar
by
Tess_from_Suunto
+3points
3out of 3found this answer helpful.
Question

can i swim with my core? does water resistant mean waterproof? will water cause damage?

Gender: Male
Primary Sport: Multisport
Experience Level: Expert
asked 4 years, 2 months ago
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by
mike60110
chicago
on Suunto Core All Black
+2points
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answer 1
Our products are tested with ISO (international Organization for standardization) standard 2281. This means that product is water-resistant. In addition to the term "water resistant" watches may be marked with an indication of the test overpressure given as a pressure in bar (3bar) or in the sense of a substitute as a depth in meters (30 meters). These indications however do not correspond to a diving depth but refer to the pressure at which the water overpressure test was conducted.

All Suunto wristop computers can be used for normal swimming but none should be taken below a depth of 2-3 meters. The exception to this is the Core which can be taken to a depth of 10 meters.

Buttons should not be pressed under water on models other than the Core and Military X-Lander.

Remember the Wristop Computer is NOT A DIVING DEVICE.
answered 4 years, 2 months ago
Customer avatar
by
AnniFromSuunto
+3points
3out of 3found this answer helpful.
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