It is possible that when you replaced the battery that the o-ring, which helps ensure the water-resistance of the device, got compromised or damaged. This could be why you are now experiencing condensation inside your Core.
Please remove the battery cover and battery, leave the device open until the condensation is gone and the device is properly dry. Replace the o-ring with a new one. You can purchase a battery kit here: http://www.suunto.com/Products/Battery-kits/Core-Lumi-t4-t3-t1-Battery-Kit/
This will hopefully help. If not, and the device has been damaged, then I am afraid that you will need to send it in to service for repair.
1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".
2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please get back to us.
The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 3 months, 2 weeks ago
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