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Customer questions and answers for
Suunto Core All Black

Essential outdoor functions in a light plastic case, all black elastomer strap
Customer questions and answers:
248 Questions
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294 Answers
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Customer questions and answers for Suunto Core All Black

Question

When i push the button to use the light,it resets the watch,so that i need to reset the watch ,time,date,compass etc .

Gender: Male
Primary Sport: Walking
Experience Level: Expert
asked 2 months, 3 weeks ago
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Anonymous
on Suunto Core All Black
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answer 1
We would kindly ask you to change the battery.
answered 2 months, 3 weeks ago
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Simon_from_Suunto
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Question

My Suunto All Black Core is missing the top left push button and the strap retainer broke. The watch works and I would like to have replacement parts.

How can I have these items sent directly to me.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 2 months, 4 weeks ago
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EA6B
Colorado, USA
on Suunto Core All Black
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answer 1
Please contact your local customer support for details about the service options.
answered 2 months, 4 weeks ago
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Diana_from_Suunto
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Question

Watch is locked.

My watch is locked showing "TIME", "ALTI & BARO", and "COMPASS" displayed across the bottom. I've tried holding the "Light" button for several seconds, but it did not reset the screen.
Gender: Male
Primary Sport: Running
Experience Level: Beginner
asked 3 months ago
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KCManuel67
California, USA
on Suunto Core All Black
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answer 1
Try to reset the watch. It can be done so that you press and hold all the four corner buttons of the watch at the same time.
answered 2 months, 4 weeks ago
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Diana_from_Suunto
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Question

alarm Hourly

Friends, as active beep every hour on the suunto core. I looked in the manual but not found.
Gender: Male
Primary Sport: Gymnastics
Experience Level: Beginner
asked 3 months ago
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by
andreevang
Brazil
on Suunto Core All Black
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answer 1
Hello,

I'm afraid the Core does not offer this feature.

Kind regards,

Johan from Suunto
answered 3 months ago
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Johan_from_Suunto
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Question

My Suunto Core compass is stuck between around 150 - 180 degrees - is this normal?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
"It is not. We would firstly advise you to switch off your Suunto Core: press the four buttons (except 'Mode') in the same time until ""Suunto"" appears on the display and the watch turns off.
Then press the 'Mode' button until you see""'Language"", scroll through the settings with 'Mode' button until ""Keep Level - Rotate"" is seen on the display.
Slowly rotate the watch clockwise until the compass is activated."
answered 3 months ago
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Tess_from_Suunto
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Question

I just changed the battery for my Suunto Core and the watch is stuck in the Service Menu. What should I do?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
Please try to take the battery out and put it back in. If this does not resolve the issue, the watch needs to be sent into the Service Center.
answered 3 months ago
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by
Tess_from_Suunto
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Question

Is the Suunto Core waterproof?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
The Suunto Core is tested with ISO (International Organization for Standardization) standard 2281. This means that product is water-resistant. In addition to the term 'water resistant' watches may be marked with an indication of the test overpressure given as a pressure in bar (3bar) or in the sense of a substitute as a depth in meters (30 meters). These indications however do not correspond to a diving depth but refer to the pressure at which the water overpressure test was conducted. Suunto Core can be taken to a depth of 10 meters. Remember the Suunto Core is NOT SUITABLE FOR DIVING.
answered 3 months ago
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Tess_from_Suunto
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Question

How much battery life can I expect with the Suunto Core?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
The average battery life for the Suunto Core is 12-18 months depending on usage. The compass and backlight and alarm consume more power than other functions. When the low-battery warning symbol appears on the display, 5-15% of battery capacity still remains. This should give you enough time to safely change the battery.
answered 3 months ago
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Tess_from_Suunto
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Question

Can I adjust the sound of the alarm on the Suunto Core?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
Unfortunately the alarm volume cannot be adjusted on the Suunto Core.
answered 3 months ago
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Tess_from_Suunto
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Question

Is the display glass in my Suunto Core scratch proof?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
The material used for the display in the Suunto Core is mineral crystal glass. While mineral crystal glass is scratch resistant, this does not mean that the display is scratch proof and if used in rough conditions like mountain climbing we would recommend use of a display shield.
answered 3 months ago
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Tess_from_Suunto
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Question

How can I lock the buttons on the Suunto Core?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
Press and hold the lower right button to activate the button lock on the Suunto Core. Perform the same action to deactivate the lock.
answered 3 months ago
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Tess_from_Suunto
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Question

How can I calibrate the compass on the Suunto Core and when does it need to be calibrated?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
The compass on the Suunto Core automatically calibrates itself with use, but it may need to be calibrated manually in the following circumstances:_The battery has been changed._The service menu has been accessed._The Suunto Core has been in the vicinity of a large amount of metal (e.g. an airplane)._The Suunto Core has been in contact with a magnet._The Suunto Core has been in contact with a strong electro-magnetic field._The compass has not been used in some time. To calibrate the compass enter compass mode then hold the Suunto Core level and start slowly rotating it. 3-4 full rotations should normally be enough to calibrate the compass but if the Suunto Core has been in contact with a magnet/magnetic field then you may find that it needs to be rotated a few more times. Keep rotating the Suunto Core until the compass reads correctly. NOTE: The compass on the Suunto Core will deactivate after 60 seconds of use and 'Start Compass' will be displayed. This is a battery saving feature, press the 'Start/Stop' button to reactivate the compass.
answered 3 months ago
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Tess_from_Suunto
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Question

Is the battery in the Suunto Core user replaceable?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
Suunto Core replacement batteries are available from Suunto authorized retailers.
answered 3 months ago
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Tess_from_Suunto
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Question

How can I adjust the contrast of the LCD display on a Suunto Core?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
To change the contrast on the Suunto Core you will need to put it in sleep mode, this will erase unlocked logs! 1. Press and hold the upper left, lower left, upper right and lower right buttons until 'SUUNTO' appears on the display. 2. When the display is blank press and hold the middle right button. 3. While 'SUUNTO' is still displayed press and hold the upper left button. 4. Highlight the 'contrast' option then press the middle right button. 5. Change the contrast using the upper right and lower right buttons. 6. Press the lower left then upper left buttons to exit.
answered 3 months ago
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Tess_from_Suunto
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Question

What are the external dimensions of the Suunto Core?

Gender: Male
asked 3 months, 1 week ago
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SuuntoSupport
Suomi
on Suunto Core All Black
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answer 1
All versions of the Suunto Core have the same case diameter, 49.3 mm. The height varies between 14.4 mm and 15 mm depending on the model.
answered 3 months ago
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Tess_from_Suunto
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Question

Altimeter problem

My watch used to work well. But several days ago, I found that its altimeter showed '- m' and the temperature showed 217 C... I can't set the reference as well #also shows '- m' and can't be adjusted#.
Gender: Male
asked 3 months, 1 week ago
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by
phiolokia
UK
on Suunto Core All Black
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2 answers
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answer 1
i have same problem, and they give me same answer, change battery or send to service.
Gender: Male
Experience Level: Advanced
answered 2 months, 3 weeks ago
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by
pavlovdr
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answer 2
We recommend changing the battery and if issue persists, please send the watch to our service center:

http://www.suunto.com/Support/Repair-services/Online-Service-Request/

If your country is not among the ones listed on this page, please contact a local Suunto retailer so they can send the watch for you (locator.suunto.com).
answered 3 months ago
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by
Elisa_from_Suunto
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Question

Suunto Core stuck in engineering menu

I changed my core battery and now watch is stuck in a menu with EEPROM, magfield, pressure, etc... and I can't get back to watch functions, help

The menu has EEPROM, magfield, pressure, compass, version, and other selections, but I can't get back to the regular watch functions and out of this menu. I've tried changing the battery multiple times and I've never seen this menu. Thanks for the help.

I live in Tasmania, Australia and cannot seem to locate my nearest service centre. How do I fix it myself?
Gender: Male
asked 4 months, 3 weeks ago
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by
SimonAllen
on Suunto Core All Black
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answer 1
Please get in contact with a local Suunto retailer (locator.suunto.com) so they can send the watch directly to our Service Center. This way, it will be repaired by our technicians.
answered 4 months, 3 weeks ago
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Elisa_from_Suunto
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Question

solid bar across alti-baro function

Hi,
A solid bar has appeared in altimeter mode, about 7 pixels high and all the way across the watch. Supposed to be altitude figure. Any idea how to change this?
Gender: Male
Primary Sport: Swimming
Experience Level: Advanced
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asked 3 months, 3 weeks ago
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thedra
New York, NY, USA
on Suunto Core All Black
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answer 1
Hello Theo,

This is normal. When you are in the Compass Mode, you will see two moving segments on the rim of the display. These point towards the North. The hairline (the solid bar) at 12 o’clock shows your heading and functions as a compass direction arrow. Please check the manual at page 41 to 43 for more information: http://ns.suunto.com/Manuals/Core/Userguides/Suunto_Core_Userguide_EN.pdf .

Kind regards,

Johan from Suunto
answered 3 months, 2 weeks ago
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Johan_from_Suunto
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Question

can you confirm if the new suunto core brushed steel has a sapphire crystal face?

Gender: Male
 
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asked 4 months, 2 weeks ago
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Anonymous
Philippines
on Suunto Core All Black
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answer 1
Hello,

Yes, that is correct. The Suunto Core Brushed Steel has brushed stainless steel as its casing and a sapphire display shield.

Kind regards,

Johan from Suunto
answered 4 months, 2 weeks ago
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Johan_from_Suunto
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Question

Is there a way to make the stopwatch display larger?

Gender: Male
asked 4 months, 3 weeks ago
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penniston
on Suunto Core All Black
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answer 1
Hello John,

It's not possible to make the display rows larger on a Core, as these are fixed.

Kind regards,

Johan from Suunto
answered 4 months, 3 weeks ago
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Johan_from_Suunto
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