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Customer questions and answers for
Suunto Core All Black

Essential outdoor functions in a light plastic case, all black elastomer strap
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Customer questions and answers for Suunto Core All Black

Question

Sound alarm and deepest depth

Good day
Pls advice is it possible to set device to receive sound alarm every hour? And finally what is the max depth I can use my watch?
Gender: Female
asked 1 month, 1 week ago
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Vtandreev
on Suunto Core All Black
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answer 1
Unfortunately, there is no hourly chime. And the depth per suunto specifications is 30 meters or 100 feet
Gender: Male
Primary Sport: Mountaineering
answered 1 month ago
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by
Shaff229
Boulder, CO, USA
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Question

Is the core compatible with Strava? Furthermore, what other Suunto products have Strava compatibility?

Gender: Male
asked 1 month, 2 weeks ago
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ambreunig
on Suunto Core All Black
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answer 1
The core doesn't have any gps capabilities, the only one that may is the Ambit.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 1 week ago
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by
Shaff229
Boulder, CO, USA
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Question

SUGGESTION to Suunto: Sappire crystal for all Suunto COREs!

Will Suunto ever consider making all of their future Cores come with Sapphire Crystal? Cores are meant for outdoor adventure, and it should take a beating, and should reflect the ruggedness that it was designed in the environment that it is supposed to be in. My core's mineral crystal got all scratched up on my 2nd day of wearing it! WHAT GIVES? I don't mind (and I hope the rest of SUUNTO Core fans as well) paying a slight higher price just to get a sapphire crystal on the Core.
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 1 month, 2 weeks ago
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by
singletrackmind
on Suunto Core All Black
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answer 1
It looks like Suunto just released a new version of the core called essentials, it's the core with a ss case sapphire crystal and some even have the nato band! I think I'm gonna get one.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 1 week ago
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by
Shaff229
Boulder, CO, USA
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Question

The loop that holds the excess strap after the buckle to the strap has broken

Where can I get a replacement loop for my Suunto Core Black?

Many thanks,

Jonathan
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
asked 1 month, 2 weeks ago
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Anonymous
Scotland
on Suunto Core All Black
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answer 1
I have called the customer service within my area (N. America) and they were very generous to have sent me additional loops at no cost.

Good luck
Gender: Male
Primary Sport: Free Diving
Experience Level: Advanced
answered 1 month, 1 week ago
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by
dannyv101
United States
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Question

Is this watch made in Finland or US?

Is this watch made in Finland or US?
Gender: Male
asked 3 months ago
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by
linzhima
on Suunto Core All Black
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answer 1
The core all black was designed in Finland but made in China.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 1 week ago
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by
Shaff229
Boulder, CO, USA
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answer 2
made in china
Gender: Female
answered 3 months ago
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by
yangshiqiu
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Question

Seconds indicator

Hello,
I have bought a Core Gray Crush about a month ago.A few days ago i realised that while on date mode, the seconds indicator that circles around the watch face disappears after a minute or so.Pressing a button(e.g start/stop or +) will get it going again,but eventually it ll stop showing seconds again.Is this how it is supposed to be working?Is this something like an energy saving action or does my watch have a problem?
Gender: Male
Primary Sport: Basketball
Experience Level: Expert
 
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asked 3 months, 1 week ago
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Theodamian
Sparti 231 00, Greece
on Suunto Core All Black
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answer 1
No problem, you are right, the second indicator does go away after a few moments to conserve power. Also, if you notice, if you have the light on and go to the compass the light will flash, that too is a power save feature.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 1 week ago
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by
Shaff229
Boulder, CO, USA
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answer 2
Indeed, this feature was implemented in order to preserve the battery life.
answered 3 months, 1 week ago
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by
Beatrice_from_Suunto
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Question

Why si my Core light blinking when in "compass" mode?

Gender: Male
Primary Sport: Sailing
Experience Level: Advanced
 
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asked 2 months ago
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Cetus69
Czech Republic
on Suunto Core All Black
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answer 1
This is normal operation I believe. If you look at the Quick Guide under the Backlight section you will see a picture that shows that when in Time or Ati-Baro mode that there is a sold light associated with pressing the Backlight button. You will also notice that for Compass mode that is shows the light emitting from the bulb as dotted representing blinking. I found no reference to this in the full user guide interestingly enough. I'm not sure what the purpose is other than maybe to conserve on battery.
Gender: Male
answered 1 week ago
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by
Zeezrom
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answer 2
This is a normal function of the watch as a power save feature, there is no way to change it. This question was also answered by a suunto tech which can be referenced on page 31.
Gender: Male
answered 2 months ago
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by
Shaff229
Boulder, CO, USA
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Question

Compass mode flashing

When I go into compass mode it starts off like the picture I uploaded, I have to press the upper left button to get the watch to display the compass bearing.
Gender: Male
User submitted photo
 
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asked 2 months ago
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Bkelly47
on Suunto Core All Black
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answer 1
If I understand what you're saying, the compass mode is the mode that uses the most battery, therefore it will put the compass mode in standby until you actively continue the setting. Your bearing will still be there and set at the position you looked at.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 3 weeks ago
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by
Shaff229
Boulder, CO, USA
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Question

Will Suunto consider adding tides to the core range via a software update?

Dear Suunto developers, my main sport is surfing. The core watch is a fantastic watch but I would love it even more if it told me the tide information. Would you consider a software update that would include this information? It would allow me to keep in touch with nature, and a more intimate connection with the surf. It would also increase your market to include the surfing population as well. Please consider. I await in anticipation! Thank you, Nick
Gender: Male
Experience Level: Advanced
asked 2 months, 1 week ago
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by
nsinnis
Sydney NSW, Australia
on Suunto Core All Black
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answer 1
The core doesn't have any wireless capabilities, or any way to connect to the internet, therefore no way to provide a software update.
Gender: Male
Primary Sport: Mountaineering
answered 1 month, 1 week ago
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by
Shaff229
Boulder, CO, USA
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answer 2
Thank you for your feature suggestion! I will make sure to forward this suggestion to our R&D department, and hopefully it will become made available in the future!
answered 2 months ago
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by
Diana_from_Suunto
+3points
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Question

can i change color of display?

I have the core ABC with the orange display. Can i change is to a different color at the service guys at a cost to me?
Gender: Male
asked 2 months, 1 week ago
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by
docfrancis
South Africa
on Suunto Core All Black
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answer 1
Please be advised it is not possible to change colors on the Suunto Core.
answered 1 month, 1 week ago
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Beatrice_from_Suunto
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Question

How can I order a new o-ring for the water proof battery cover of my Suunto Core?

Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
asked 2 months, 2 weeks ago
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Anonymous
on Suunto Core All Black
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answer 1
The Suunto Core battery kit includes a battery and an o-ring.

Depending on your location you can either order it from our web-shop (http://www.suunto.com/Products/Battery-kits/Core-Lumi-t4-t3-t1-Battery-Kit/?categoryId=6) or contact a local retailer (http://www.suunto.com/Dealer-Locator/) to order it for you.
answered 2 months, 2 weeks ago
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by
Sophie_from_Suunto
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Question

My core is frozen. It only shows the words time alti/Baro compass. And then suunto at the bottom. Otherwise blank. Is the battery dead?

Gender: Male
asked 2 months, 3 weeks ago
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Mparadise
Dallas, TX, USA
on Suunto Core All Black
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answer 1
You could try changing the battery, but typically the unit switches off when the battery is too low. It might be a short circuit in the watch or an issue with the software. Either way, should a battery replacement not solve the situation, please contact our repair services near you.
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Screen dimension

I just purchased a Suunto Core Light Green and I'm looking for a screen protector. Because of the multitude of Suunto Core types, I want to know for the light green version which is the official glass size (in millimeters)?
Also is there a reason why it's currently cheaper that the other Suunto Cores?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 3 months, 1 week ago
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gvisan
Romania
on Suunto Core All Black
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answer 1
Please be advised the official glass size on the Suunto Core Light Green is 39 millimeters.

Regarding the price, this is a promotion we are having for our customers, with no other reasons implied.
answered 3 months, 1 week ago
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Beatrice_from_Suunto
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Question

Why does my watch dies after a few minutes?

My watch locks up and emits a loud beep for about a minute then dies. I changed the battery twice and it still does it. I have the Core military watch.
Gender: Male
asked 3 months, 1 week ago
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by
Blaylock264
Tacoma, WA, USA
on Suunto Core All Black
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answer 1
We would kindly recommend you to send the device is for analysis and repair.

Depending on where you live you can send the device in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Suunto core was resetting itself when button pushed; changed battery and now no display

My Sunnto Core was resetting the time when I pressed any/most buttons. I changed the battery and now there is no display of time/date. I tried a 2nd battery replacement but that did not fix the lack of display issue.
Gender: Male
asked 3 months, 2 weeks ago
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Anonymous
on Suunto Core All Black
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answer 1
We would kindly recommend you to send the device is for analysis and repair.

Depending on where you live you can send the device in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Can you replace my watch for Condensation inside watch on crystal?

I got issued this watch about a year ago and wore it for a few months before the battery died. I finally just replaced the battery and have wore it for a few days and now condensation is building up inside my watch making it unreadable. I attached a picture but it did not turn out well.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 3 months, 2 weeks ago
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SGillis
Newberry, FL, USA
on Suunto Core All Black
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answer 1
It is possible that when you replaced the battery that the o-ring, which helps ensure the water-resistance of the device, got compromised or damaged. This could be why you are now experiencing condensation inside your Core.

Please remove the battery cover and battery, leave the device open until the condensation is gone and the device is properly dry. Replace the o-ring with a new one. You can purchase a battery kit here: http://www.suunto.com/Products/Battery-kits/Core-Lumi-t4-t3-t1-Battery-Kit/

This will hopefully help. If not, and the device has been damaged, then I am afraid that you will need to send it in to service for repair.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please get back to us.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 3 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Memory full

Sutton Core: After I tried Altitude difference meassure, it would show memory full after five minutes of Log recording, but there are still 8 logs free in logbook.
Gender: Male
asked 3 months, 3 weeks ago
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by
chungu
on Suunto Core All Black
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answer 1
Please check the recording interval settings in your Suunto Core, as the lower you set the interval, the less memory you will have left.

For that, press and hold the [Mode] button and select 'Memory'. Then scroll down and select 'Rec Interval'. You can change the values with the [+] or [Light] buttons.
answered 3 months, 2 weeks ago
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Beatrice_from_Suunto
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Question

Suunto Core Light button is resetting my watch

Hi

Just pressing the light button as you do to switch on the light resets my watch. Have to input all details each time. It does not show a low battery. I have it for less than a year..

Thx
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 4 months ago
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Anonymous
ireland
on Suunto Core All Black
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answer 1
If the unit resets itself during any of the 'heavier' functions such as using the light button, we would recommend already replacing the battery even the indicator hasn't switched on yet. The low battery level indicator only starts from a very low per cent. The average battery life is somewhere around one year, and with the first battery change there's a chance that the unit has been in stock at the retailer for quite some time before purchase, and hence the battery might drain in less than a year from purchase.
answered 3 months, 3 weeks ago
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Diana_from_Suunto
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Question

is it posible to reset the temperature?my watch is just showing 180 degrees celsius all the time

Gender: Male
asked 4 months, 1 week ago
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ady_teu
on Suunto Core All Black
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answer 1
Pull the battery out for a few seconds and then put it back in. It should reset your altimeter/barometer and the temp sensor.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 2 months, 2 weeks ago
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by
X6_149
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answer 2
If the temperature is stuck on a certain degree then I am afraid that it is most likely that the sensor is malfunctioning, and you would have to send it in for repairs.

There are two ways of doing this.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please get back to us.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 4 months ago
Customer avatar
by
Diana_from_Suunto
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Question

Beeping sound (and it's not the storm alarm)

A beeping sound lasting for about 1-2 seconds goes off several times a day.
It's not the storm alarm, nor is it the button sound, which I have switched off. What does this beeping sound indicate?

Sincerely,

Baard
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 4 months, 1 week ago
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by
BaardCN
Norway
on Suunto Core All Black
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answer 1
it is the switching between altimeter and barometer
Gender: Female
answered 4 months ago
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by
bunda
+1point
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answer 2
Please make sure that the alarm is set off. If that does not solve the issue, please contact us by e-mail support@suunto.com
answered 4 months ago
Customer avatar
by
Diana_from_Suunto
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