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Customer questions and answers for
Suunto Core All Black

Essential outdoor functions in a light plastic case, all black elastomer strap
Customer questions and answers:
332 Questions
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398 Answers
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Customer questions and answers for Suunto Core All Black

Question

My core is frozen. It only shows the words time alti/Baro compass. And then suunto at the bottom. Otherwise blank. Is the battery dead?

Gender: Male
asked 1 month, 3 weeks ago
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Mparadise
Dallas, TX, USA
on Suunto Core All Black
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answer 1
You could try changing the battery, but typically the unit switches off when the battery is too low. It might be a short circuit in the watch or an issue with the software. Either way, should a battery replacement not solve the situation, please contact our repair services near you.
answered 1 month, 2 weeks ago
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by
Diana_from_Suunto
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Question

Can you use stopwatch or countdown timer mode on the big display ?

ie. Can you switch the time display area with the stopwatch timer display ?
Gender: Male
Primary Sport: Walking
Experience Level: Beginner
 
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asked 3 months, 2 weeks ago
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by
NicC4ge
on Suunto Core All Black
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answer 1
This feature does not exist for the Sunnto Core.
answered 3 months, 1 week ago
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Sophie_from_Suunto
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Question

Suunto Core All Black

Hi. How can I have a stopwatch on the main screen.

Thanks.
Gender: Male
Primary Sport: Alpine Skiing
Experience Level: Advanced
asked 3 months, 2 weeks ago
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by
redgred
Ukraine
on Suunto Core All Black
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answer 1
This feature does not exist in the Suunto Core. But we have now forwarded your suggested feature to our R&D department.
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

How do you get the band off of the all black Core watch?

Gender: Female
Primary Sport: Aerobics
Experience Level: Beginner
asked 3 months, 2 weeks ago
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by
Galemb
Alabama
on Suunto Core All Black
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answer 1
You need you use a special tool, or two screwdrivers.

When using two screwdrivers, place either screwdriver on the opposite side of the pin. Lock the pin in place with one of the screwdrivers, to keep it from rotating, while you unscrew it from the opposite side with the other screwdriver.
answered 3 months, 1 week ago
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by
Diana_from_Suunto
+1point
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Question

is there a way to make the stopwatch display bigger? i want to have the stopwatch function where the time is displayed, is this possible?

Gender: Male
Experience Level: Advanced
asked 3 months, 2 weeks ago
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by
the_Equalizer
on Suunto Core All Black
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answer 1
Nope. There are very few options to customize the watch (mostly sound notifications).
The only way would be to create a custom firmware :)
Gender: Male
Primary Sport: Mountain Biking
Experience Level: Advanced
answered 3 months, 2 weeks ago
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by
pkundrat
Slovakia
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Question

Screen dimension

I just purchased a Suunto Core Light Green and I'm looking for a screen protector. Because of the multitude of Suunto Core types, I want to know for the light green version which is the official glass size (in millimeters)?
Also is there a reason why it's currently cheaper that the other Suunto Cores?
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 2 months, 1 week ago
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by
gvisan
Romania
on Suunto Core All Black
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answer 1
Please be advised the official glass size on the Suunto Core Light Green is 39 millimeters.

Regarding the price, this is a promotion we are having for our customers, with no other reasons implied.
answered 2 months, 1 week ago
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by
Beatrice_from_Suunto
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Question

Why does my watch dies after a few minutes?

My watch locks up and emits a loud beep for about a minute then dies. I changed the battery twice and it still does it. I have the Core military watch.
Gender: Male
asked 2 months, 1 week ago
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by
Blaylock264
Tacoma, WA, USA
on Suunto Core All Black
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answer 1
We would kindly recommend you to send the device is for analysis and repair.

Depending on where you live you can send the device in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 2 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Suunto core was resetting itself when button pushed; changed battery and now no display

My Sunnto Core was resetting the time when I pressed any/most buttons. I changed the battery and now there is no display of time/date. I tried a 2nd battery replacement but that did not fix the lack of display issue.
Gender: Male
asked 2 months, 2 weeks ago
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Anonymous
on Suunto Core All Black
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answer 1
We would kindly recommend you to send the device is for analysis and repair.

Depending on where you live you can send the device in to us directly by making an online service request (http://www.suunto.com/Support/) choose repair services => online service request and choose your country from the list.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 2 months, 1 week ago
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by
Sophie_from_Suunto
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Question

My mode button stopped working and a pad lock symbol is at the 12 o'clock

Gender: Male
Primary Sport: Motorsports
Experience Level: Advanced
asked 3 months, 4 weeks ago
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by
1162
Ohio
on Suunto Core All Black
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answer 1
We would kindly recommend you to send the device in for repair.

In order to do so, please check the following page : http://www.suunto.com/Support/ go to repair servies and then online service request.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
-2points
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Question

Can you replace my watch for Condensation inside watch on crystal?

I got issued this watch about a year ago and wore it for a few months before the battery died. I finally just replaced the battery and have wore it for a few days and now condensation is building up inside my watch making it unreadable. I attached a picture but it did not turn out well.
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months, 2 weeks ago
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by
SGillis
Newberry, FL, USA
on Suunto Core All Black
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answer 1
It is possible that when you replaced the battery that the o-ring, which helps ensure the water-resistance of the device, got compromised or damaged. This could be why you are now experiencing condensation inside your Core.

Please remove the battery cover and battery, leave the device open until the condensation is gone and the device is properly dry. Replace the o-ring with a new one. You can purchase a battery kit here: http://www.suunto.com/Products/Battery-kits/Core-Lumi-t4-t3-t1-Battery-Kit/

This will hopefully help. If not, and the device has been damaged, then I am afraid that you will need to send it in to service for repair.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please get back to us.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 2 months, 2 weeks ago
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by
Diana_from_Suunto
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Question

Memory full

Sutton Core: After I tried Altitude difference meassure, it would show memory full after five minutes of Log recording, but there are still 8 logs free in logbook.
Gender: Male
asked 2 months, 3 weeks ago
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by
chungu
on Suunto Core All Black
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answer 1
Please check the recording interval settings in your Suunto Core, as the lower you set the interval, the less memory you will have left.

For that, press and hold the [Mode] button and select 'Memory'. Then scroll down and select 'Rec Interval'. You can change the values with the [+] or [Light] buttons.
answered 2 months, 2 weeks ago
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by
Beatrice_from_Suunto
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Question

Suunto Core Light button is resetting my watch

Hi

Just pressing the light button as you do to switch on the light resets my watch. Have to input all details each time. It does not show a low battery. I have it for less than a year..

Thx
Gender: Male
Primary Sport: Running
Experience Level: Advanced
 
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asked 2 months, 3 weeks ago
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Anonymous
ireland
on Suunto Core All Black
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answer 1
If the unit resets itself during any of the 'heavier' functions such as using the light button, we would recommend already replacing the battery even the indicator hasn't switched on yet. The low battery level indicator only starts from a very low per cent. The average battery life is somewhere around one year, and with the first battery change there's a chance that the unit has been in stock at the retailer for quite some time before purchase, and hence the battery might drain in less than a year from purchase.
answered 2 months, 3 weeks ago
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by
Diana_from_Suunto
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Question

is it posible to reset the temperature?my watch is just showing 180 degrees celsius all the time

Gender: Male
asked 3 months ago
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by
ady_teu
on Suunto Core All Black
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2 answers
Answers
answer 1
Pull the battery out for a few seconds and then put it back in. It should reset your altimeter/barometer and the temp sensor.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 1 month, 2 weeks ago
Customer avatar
by
X6_149
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answer 2
If the temperature is stuck on a certain degree then I am afraid that it is most likely that the sensor is malfunctioning, and you would have to send it in for repairs.

There are two ways of doing this.

1) The more direct way is by locating and contacting a Service Center in your vicinity. Please follow this link to find the closest service center to you: http://locator.suunto.com/. Choose your country and check the boxes "Service Center" and "Sports Watches & Instruments".

2) You can also fill in a Repair Service Form yourself to have it sent and repaired in the main Service Center in Vantaa, Finland. Please follow this link: http://www.suunto.com/Support/Repair-services/Online-Service-Request/ . If your country is not among the options, please get back to us.

The cost of the Service Repair depends on the warranty and the nature of the error. All of our products with a display have 2 years of warranty (1 year of warranty for accessories like straps, belts, PODs, ...), starting from the date of purchase. If the product is deemed under warranty, the fix will not cost anything. If the product is not under warranty, there is a minimal €33 cost involved for fault analysis and freight.
answered 3 months ago
Customer avatar
by
Diana_from_Suunto
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Question

Beeping sound (and it's not the storm alarm)

A beeping sound lasting for about 1-2 seconds goes off several times a day.
It's not the storm alarm, nor is it the button sound, which I have switched off. What does this beeping sound indicate?

Sincerely,

Baard
Gender: Male
Primary Sport: Trekking
Experience Level: Advanced
asked 3 months, 1 week ago
Customer avatar
by
BaardCN
Norway
on Suunto Core All Black
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Answers
answer 1
it is the switching between altimeter and barometer
Gender: Female
answered 2 months, 4 weeks ago
Customer avatar
by
bunda
+1point
1out of 1found this answer helpful.
answer 2
Please make sure that the alarm is set off. If that does not solve the issue, please contact us by e-mail support@suunto.com
answered 3 months ago
Customer avatar
by
Diana_from_Suunto
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Question

At the correct barometric reading, altimeter way off, can I reset altimeter?

At the correct barometric pressure reading, per weather station, the altimeter shows I'm at -3300 meters! Per he elevation charts and GPS info, my elevation is about 700 m. If I adjust the elevation to this value, then (1) the altitude reading will start shifting rapidly, and (2) the barometric pressure reading in the core would read ~1500 hPa.
How can I fix this? Can I reset the altititude reading?
Gender: Male
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asked 3 months, 1 week ago
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by
hagalindo
on Suunto Core All Black
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3 answers
Answers
answer 1
This appears to be a common issue. Pull the battery out for a few seconds then put it back in. This resets the altimeter/barometer and the temp sensor.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 1 month, 2 weeks ago
Customer avatar
by
X6_149
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answer 2
Yes. Pull the battery for a few seconds and then put it back in. It should reset the altimeter/barometer and the temp sensor.
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
answered 1 month, 2 weeks ago
Customer avatar
by
X6_149
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answer 3
In order to receive correct readings, you must also make sure you have selected the correct profile on your Suunto Core.

For more information about profiles, please check the user guide from the following link:
http://ns.suunto.com/Manuals/Core/Userguides/Suunto_Core_Userguide_EN.pdf
answered 3 months ago
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by
Beatrice_from_Suunto
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Question

Repair kit for Suunto Core Flat Strap Elastomer Black

Have lost screw and bolt that attaches the strap to the watch.
Where can I get these?
Gender: Female
Primary Sport: Climbing
Experience Level: Advanced
asked 3 months, 2 weeks ago
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by
jitol
Norway
on Suunto Core All Black
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answer 1
When purchasing a new strap from our webshop, that kit includes the strap and pins, lugs and screws to attach the strap. If you desire just the screws and pins I would ask you to contact our support via support@suunto.com
answered 3 months, 1 week ago
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by
Diana_from_Suunto
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Question

Making the stopwatch view larger

Is there anyway to make the stopwatch view larger. It seems rather small compared to the main window.
Gender: Female
asked 3 months, 3 weeks ago
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by
RShubert
on Suunto Core All Black
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answer 1
At the moment this is not possible. But we have now forwarded your suggested feature to our R&D department.
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Do you recondition product?

I have a (Suunto Core Black Yellow S013315010) which goes through allot of stuff. I was looking to purchase a new band but I was wondering how much it would cost for a full recondition? I have some scratches on the lens that I would like to get replaced from rock climbing and the loop on my wristband is demolished. Please let me know if there is anything you can do to help or send me in the right direction. Thank you

Serial 93760562
Gender: Male
Primary Sport: Scuba Diving
Experience Level: Pro
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asked 3 months, 4 weeks ago
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by
Dorakj
Placentia, CA, USA
on Suunto Core All Black
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answer 1
We would recommend you to send the device to our service center.

After they examine it, they will send you a cost estimation, which you can accept or reject.

In order to send in your Suunto device, please check the following page : http://www.suunto.com/Support/ go to repair servies and then online service request.

If your country is not listed, please contact a local dealer or service center to send it in for you. (http://www.suunto.com/Dealer-Locator/)
answered 3 months, 1 week ago
Customer avatar
by
Sophie_from_Suunto
+2points
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Question

How can I revert my Suunto core into english, I accidentally set it to German in the beginning.

Gender: Male
asked 3 months, 4 weeks ago
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by
julppph
Dubai - United Arab Emirates
on Suunto Core All Black
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answer 1
In order to change the language, please follow these steps :

- go to the menu by long pressing the Mode button.
- Press the Light button 5 times.
- Short press the Mode button.
- Press the Light button 3 times.
- Short press the Mode button.
- Change the language with the Lap or Light buttons.
- Confirm selection with the Mode button.
answered 3 months, 1 week ago
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by
Sophie_from_Suunto
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Question

Can I display the stopwatch like Denzel in The Equaliser

In the trailer for the new movie The Equalizer he appears to be wearing a Suunto Core Black watch, but he has the Stopwatch as the main display. Can I do that or is there a software upgrade?
Gender: Male
asked 4 months ago
Customer avatar
by
Tobin_G
on Suunto Core All Black
+7points
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answer 1
Unfortunately, this feature does not exist in the Core.

The production of The Equaliser company has done the alteration as a visual effect.
answered 3 months, 1 week ago
Customer avatar
by
Sophie_from_Suunto
-1point
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