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Customer questions and answers for
Suunto Core All Black

The outdoor watch with altimeter, barometer & compass in a durable composite case
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Customer questions and answers for Suunto Core All Black

Question

When can I expect some answer for R201601111995-1 ? Thank you.

Gender: Female
asked 6 months ago
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psicre
on Suunto Core All Black
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answer 1
According to the UPS tracking number in reference to this repair, the device was delivered to the recipient on 10.02.2016.
answered 5 months, 1 week ago
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Diana_from_Suunto
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Question

the middle button is stuck and will not allow me to lock the watch or unlock it to change the features

Gender: Male
 
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asked 7 months ago
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by
evanoski7373
on Suunto Core All Black
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answer 1
You can try to put the watch to a glass of water over night.
Please don't press the buttons while the device is under water.
If this didn't help the device needs to be send to repair.
You can do an online service request from following link:
http://bit.ly/1BdCbe2
answered 7 months ago
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Ossi_From_Suunto
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Question

Wrong sunrise/sunset time set for La Paz Mexico

The sunrise and sunset times for my watch are wrong. It states that the sunrise is 7:55 am and sunset is 6:35 pm. The difference is almost exactly an hour off and I am assuming this is an problem with Daylight Savings Time. Is there a way to adjust this? Or can I set this to another city that will correct this and at least be close to the correct times?

Thanks,

Chris
Gender: Female
asked 7 months ago
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csdyer2020
on Suunto Core All Black
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answer 1
To update your device's sunrise and sunset settings, please acquire a GPS fix.

The easiest way to do this is to start an exercise, and wait for your device to find the GPS. Once this is done, your sunrise and sunset data will be up to date.
answered 7 months ago
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by
Diana_from_Suunto
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Question

Buttons and functions not working on Suunto Core

The Start/Stop, Plus and Mode buttons are not working on my watch. The other buttons are working. I have had the watch for about two years and had the battery replaced in August 2015.

Cheers for your help,

Nina
Gender: Female
Primary Sport: Climbing
Experience Level: Advanced
asked 6 months ago
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Anonymous
Australia
on Suunto Core All Black
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answer 1
Please send the device to our service center for fault analysis and repair.

http://www.suunto.com/Support/Repair-services/Online-Service-Request/
answered 3 months, 2 weeks ago
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Diana_from_Suunto
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Question

Is it possible for the Suunto Core Alu Deep Black to have two alarms?

I find I'm having to change my alarm frequently each day to have two alarm times. Is it possible to have two alarms set simulataneously, perhaps by using the second time setting?
Gender: Male
Primary Sport: Multisport
Experience Level: Advanced
 
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asked 6 months ago
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Sjroadhouse
on Suunto Core All Black
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answer 1
It is only possible to have one alarm programmed on the Core models, not counting the Countdown Timer.
answered 3 months, 1 week ago
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Diana_from_Suunto
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Question

24h and 12h format

I believe that the default time of suunto core is 24 hour format how to adjust the time to 12 hour format including p.m and a.m??
Gender: Male
asked 7 months ago
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by
IAmShawky
on Suunto Core All Black
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answer 1
To change the time to 12 hour format, on time mode>press and hold Mode button>units>time>unit>12 hours>press next button to confirm.
answered 7 months ago
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by
Kinette_from_Suunto
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Question

does the storm alarm work in altimeter mode

Does the storm alarm work when I have the watch in altimeter mode.
Gender: Male
asked 7 months ago
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by
Muzz124
on Suunto Core All Black
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answer 1
Storm alarm only works when you have activated the Barometer profile in Alti and BAro mode.
answered 7 months ago
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by
Kinette_from_Suunto
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Question

i have purchased Suunto core all black serial No. 1503605296 from Amazon.in . pls check and confirm the aunthenticity of watch.

Gender: Male
Primary Sport: Golf
asked 6 months ago
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by
oldmonk45
Pune, Maharashtra 411001, India
on Suunto Core All Black
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answer 1
Device appears authentic. It was manufactured in January 2015.
answered 3 months ago
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Diana_from_Suunto
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Question

what is the color of the back-light?

I used to see some vids of users unboxing their suunto core and use it
but i really couldn't see the color of back-light of suunto core i believe it's blue like the watch in the equalizer movie but some people say that the new suunto core generartion backlight is not blue
Gender: Male
User submitted photo
asked 8 months ago
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by
IAmShawky
on Suunto Core All Black
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answer 1
The Core backlight colour is not blue. Text is produced by black and gray colors.
answered 7 months ago
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Ossi_From_Suunto
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Question

My Suunto Core Extreme watch band keeps on breaking with heavy use, What is the band width? Do you recommend a metal band?

Gender: Male
Primary Sport: Multisport
asked 6 months ago
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gbarrale1
United States
on Suunto Core All Black
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answer 1
The width is 24mm.

Perhaps a silicone strap would work better for you? The Essential straps are also compatible with the Core models. Among the Essential straps there are also leather straps, for example.

You can find a selection of our straps here: http://www.suunto.com/Product-search/Accessories/?sports[]=9&sortby=New&page=0&accessories=1
answered 3 months, 1 week ago
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Diana_from_Suunto
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Question

Countdown timer has no alarm?

I've got a suunto core ultimate black for Christmas and love it so far.

However one thing i've noticed is that when I use the countdown timer, when it reaches zero the watch makes no alarm or tone at all, its just silent.

Have I turned it off somehow or is this possibly a fault with my watch?
Gender: Male
asked 6 months ago
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by
chiefkaiser
UK
on Suunto Core All Black
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answer 1
Please hold down the Mode button, then navigate to General, and go to Tone guides and make sure that this is set to On. After this, your countdown timer will give an alarm when it ends.
answered 3 months, 1 week ago
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Diana_from_Suunto
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Question

my suunto core doesnt make noise with tone on..?

Gender: Male
asked 6 months ago
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hmcelroen912
ny
on Suunto Core All Black
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answer 1
You should send it in to our service center in that case.
answered 3 months, 2 weeks ago
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Sophie_from_Suunto
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Question

Hi there. My suunto needs battery change every almost on week. I saw that the normal time is about a year. What can i do plz.

Gender: Male
Primary Sport: Walking
asked 6 months ago
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stelakos78
Greece
on Suunto Core All Black
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answer 1
Please send your device to our service center for fault analysis and repair.

You will find the procedure here: http://www.suunto.com/Support/Repair-services/Online-Service-Request/
answered 3 months ago
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Diana_from_Suunto
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Question

Hourly Alarm

Is there a way to set a hourly alarm. At the top of every hour I would like a beep, I thought the countdown time would do this but obviously doesn't.
Gender: Male
Primary Sport: Motorsports
Experience Level: Expert
asked 6 months ago
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drewwillgetyou
North Carolina
on Suunto Core All Black
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answer 1
The Core does not feature an hourly alarm function.
answered 3 months ago
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Diana_from_Suunto
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Question

can i update software on Suunto Core all black

Is it possible to update the soft ware on my all black suunto core watch
Gender: Male
Primary Sport: Trekking
asked 7 months ago
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by
dinodog5
uk
on Suunto Core All Black
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answer 1
No, the software of the Suunto Core devices can not be updated.
answered 7 months ago
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Sophie_from_Suunto
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Question

Width for Nato Straps

I have a new Core (All Black), and wish to install a new nato strap. What is the width for straps (mm)?
Gender: Male
asked 7 months ago
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by
rbreaux1
on Suunto Core All Black
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answer 1
The strap width for Core straps is 2 cm and 4 mm.
answered 7 months ago
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Katja_from_Suunto
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Question

The Center Button is Stuck

The center button is stuck in and cannot be used. Is there a trick to release it or do I need to send it in?
Gender: Male
Primary Sport: Snowboarding
Experience Level: Advanced
asked 7 months ago
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by
crgrill
Minnesota, USA
on Suunto Core All Black
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answer 1
One thing you could try is to put the glass in the glass of water over the night. Please don't press the buttons while the device is under water.
If this did not help you need to send it in by filling the service request in our pages. You can find the service request from following link.

http://bit.ly/1HMs65p
answered 7 months ago
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by
Ossi_From_Suunto
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Question

Why does a "failed pressure test" = "physical damage"?

Hi,
First, I love my Core and (more or less) happily paid the repair cost for a new watch, but I'm concerned about the potential "next time" I have an issue. I don't dive with my watch and I didn't send it in with a cracked crystal/face. I do a lot of mountaineering, going from 0-14K on a regular basis and I fly a lot, but other than that, I hadn't put it through "physical damage" that should have impacted its ability to pass a pressure test. I'm wondering if I have to send it in again and it doesn't pass a pressure test, what could I be doing that is "physical damage" that isn't considered "intended use" and otherwise not covered by the warranty?
Gender: Male
Primary Sport: Mountaineering
Experience Level: Advanced
 
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asked 7 months ago
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WolfeLogic
California, USA
on Suunto Core All Black
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answer 1
The usual reason why user manipulation is considered to be "physical damage" is improper battery change - either by not changing the O-Ring as well or by not performing it according to Suunto specifications.
answered 3 months, 2 weeks ago
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by
Katja_from_Suunto
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Question

How often does my watch need servicing?

Gender: Female
asked 7 months ago
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by
AKS80
on Suunto Core All Black
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answer 1
Suunto Core needs a battery change approximately once a year. The battery model is CR2032 and you can change it on your own. During the change also the O-ring should be replaced.
answered 7 months ago
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Katja_from_Suunto
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Question

can I send my Core to your office to be refurbished?

Please send me a quote to replace the band, the crystal, and the bezel on my watch. thank you..

Greg
Gender: Male
Primary Sport: Golf
Experience Level: Expert
asked 8 months ago
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gcg62
Meridian, ID, USA
on Suunto Core All Black
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answer 1
Calling or emailing customer service asking where you can have your watch serviced is probably your best bet. Once they contact you request a quote from them. They respond rather quickly and should be able to resolve any questions you have about replacing parts on your watch.
It's a mighty fine watch, I must say!
Gender: Female
Primary Sport: Weight Training
Experience Level: Expert
answered 8 months ago
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Anonymous
Denton, TX
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